Interior entrance

Reviews of Great Southern Hotel Melbourne

3.5 out of 5
Great Southern Hotel Melbourne
44 Spencer Street, Melbourne, VIC

Reviews

8.2

Very good

Rating 10 - Excellent. 472 out of 1178 reviews" "
Rating 8 - Good. 453 out of 1178 reviews" "
Rating 6 - Okay. 164 out of 1178 reviews" "
Rating 4 - Poor. 53 out of 1178 reviews" "
Rating 2 - Terrible. 36 out of 1178 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gulliver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and shopping
Stayed 4 nights in Apr 2024
Response from Mike on 18 Apr 2024
Hi Gulliver,It brings us great pleasure to learn that your stay at The Great Southern Hotel was enjoyable. This inspires us to keep giving each of our guests exceptional service. We look forward to hosting you again soon. Have a great day!

8/10 Good

Beverly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at reception, housekeeping and in dining area were all courteous and happy to assist. The only drawback was lack of window in the room.
Stayed 2 nights in Apr 2024
Response from Mike on 16 Apr 2024
Dear Beverly,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too!

8/10 Good

Colleen

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Mike on 15 Apr 2024
Dear Colleen,It brings us great pleasure to learn that your stay at The Great Southern Hotel was enjoyable. This inspires us to keep giving each of our guests exceptional service. We look forward to hosting you again soon. Have a great day!

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Southern Cross Station. Easy walking to DFO and Marvel Stadium. Convenient dining options within the facility. Clean, friendly staff. Will definitely stay when next in Melbourne.
Stayed 1 night in Apr 2024
Response from Mike on 15 Apr 2024
Hi Dawn,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too! We are looking forward to seeing you again here at The Great Southern Hotel soon. Have a great one!

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well appointed, clean, friendly .
Stayed 2 nights in Apr 2024
Response from Mike on 12 Apr 2024
Hi Allan,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!

10/10 Excellent

Estha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great, the property was great, reception and staff were great. Most of all, the location was great - close to all I required.
Stayed 5 nights in Apr 2024
Response from Mike on 11 Apr 2024
Dear Estha,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and we look forward to welcoming you back to our property soon.

6/10 Okay

Carol

Liked: Cleanliness, staff & service
I didn’t like that my room was on the 100 level and i had to carry a heavy case down about 9 stairs. Probably my fault as i just asked for a room and took what i was given
Stayed 2 nights in Apr 2024
Response from Mike on 11 Apr 2024
Hi Carol,Thank you for staying with us. Please be informed that our front office team is available around the clock to assist you with any concerns you may have during your stay. We appreciate your feedback. Have a great day!

8/10 Good

Paige, Gunnedah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Mike on 11 Apr 2024
Dear Paige,Thank you for your glowing review! We're thrilled to hear that everything exceeded your expectations. Your satisfaction is our priority! We look forward to hosting you again soon.

8/10 Good

Kaye

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2024
Response from Mike on 9 Apr 2024
Dear Kaye,Thank you for your glowing review! We're thrilled to hear that everything exceeded your expectations. Your satisfaction is our priority! We look forward to hosting you again soon.

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for an overnight FIFO for a gig. Great location, walking distance to Southern cross station and trams. Staff really nice and helpful
Stayed 1 night in Apr 2024
Response from Mike on 8 Apr 2024
Dear Jenny,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too!

10/10 Excellent

Arvid

Stayed 2 nights in Feb 2024
Response from Mike on 8 Apr 2024
Dear Arvid,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too! We are looking forward to seeing you again here at The Great Southern Hotel soon. Have a great one!

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
So close to Southern Cross station and trams. My room was quiet and had what I needed. Just basically slept there as I was out during the days.
Stayed 2 nights in Apr 2024
Response from Mike on 8 Apr 2024
Dear Joanne,We, at The Great Southern Hotel Melbourne, would like to extend our warm gratitude for giving us a perfect score as a reflection of your satisfaction while staying in our hotel. Please do visit us again next time, whenever you are here in Melbourne.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 2 nights in Apr 2024
Response from Mike on 4 Apr 2024
Dear Brian,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too! We are looking forward to seeing you again here at The Great Southern Hotel soon. Have a great one!

10/10 Excellent

Gurinder

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Mike on 3 Apr 2024
Dear Gurinder,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!

10/10 Excellent

alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like staying there as central/re public transport and older building hotel so usauly fair prices i can afford as on agedpension etc
Stayed 4 nights in Mar 2024
Response from Kaye on 2 Apr 2024
Dear Alan,Thank you for sharing your feedback. We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations once more.Kind regards,KayeThe Great Southern Hotel Management

10/10 Excellent

Kirsti Sunde

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
NIce stay for both location and the hotel itself:)
Stayed 3 nights in Mar 2024
Response from Kaye on 2 Apr 2024
Dear Kirsti Sunde,Thanks for sharing your lovely ratings with us and the community. We hope to see you soon!Kind regards,KayeThe Great Southern Hotel Management

10/10 Excellent

Vera

Liked: Amenities, property conditions & facilities
Great location staff very pleasant and room very clean. Stayed two nights and thoroughly enjoyed my stay.
Stayed 2 nights in Mar 2024
Response from Kaye on 2 Apr 2024
Dear Vera,Thank you so much for taking the time to rate us. We hope to have you back with us soon!Kind regards,KayeThe Great Southern Hotel Management

10/10 Excellent

Gaye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position to everything.
Stayed 1 night in Mar 2024
Response from Kaye on 2 Apr 2024
Dear Gaye,Your positive comments brightened our day! We strive to deliver exceptional experiences, and your contentment confirms that we're headed in the right direction. We can't wait to see you again and hopefully surpass your expectations.Kind regards,KayeThe Great Southern Hotel Management

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a safe, quiet place. Had an enjoyable stay. Thank you
Stayed 1 night in Mar 2024
Response from Kaye on 2 Apr 2024
Dear Charlie,We are glad to have you as our guest. Thank you for your kind words. Please do not hesitate to visit us again next time. Kind regards,KayeThe Great Southern Hotel Management

10/10 Excellent

Codey

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from Mike on 28 Mar 2024
Dear Codey,Thank you for your glowing review! We're thrilled to hear that everything exceeded your expectations. Your satisfaction is our priority! We look forward to hosting you again soon.

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great restaurant
Stayed 2 nights in Mar 2024
Response from Mike on 26 Mar 2024
Hi Brian,It brings us great pleasure to learn that your stay at The Great Southern Hotel was enjoyable. This inspires us to keep giving each of our guests exceptional service. We look forward to hosting you again soon. Have a great day!

8/10 Good

Jean, Cronulla

Liked: Cleanliness, staff & service, property conditions & facilities
Good value Good breakfastConvenient for train , tram and river
Stayed 4 nights in Mar 2024
Response from Mike on 25 Mar 2024
Hi Jean,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!

10/10 Excellent

Prof Peter, Ringwood North

Stayed 1 night in Feb 2024
Response from Mike on 15 Apr 2024
Dear Prof Peter,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!

10/10 Excellent

richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very convenient to the train station and Skybus, has friendly staff and a good breakfast
Stayed 1 night in Mar 2024
Response from Mike on 22 Mar 2024
Dear Richard,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and we look forward to welcoming you back to our property soon.

8/10 Good

Steve

Stayed 2 nights in Mar 2024
Response from Mike on 11 Apr 2024
Dear Steve,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too! We are looking forward to seeing you again here at The Great Southern Hotel soon. Have a great one!

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locatio. Quiet and clean staff great
Stayed 2 nights in Mar 2024
Response from Mike on 21 Mar 2024
Dear Alison,It brings us great pleasure to learn that your stay at The Great Southern Hotel was enjoyable. This inspires us to keep giving each of our guests exceptional service. We look forward to hosting you again soon. Have a great day!

8/10 Good

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities
The shower was over the bath and very slippery. Not safe!
Stayed 1 night in Mar 2024
Response from Mike on 21 Mar 2024
Hi Gwen,Thank you for bringing this to our attention. We apologize for any inconvenience caused. However, we are glad to inform you that all our bathtubs are equipped with anti-slip measures. We take the safety of our guests very seriously and always try to ensure a comfortable and safe stay. Please let us know if there is anything else we can assist you with.

6/10 Okay

Monique

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Room was ok. The floor in the room creaked as I walked. There was a few hairs left on the bathroom floor and a black curly hair on the bed sheets. The entrance to the hotel is full of people smoking at all times of the day. There is a guest laundry that charges $4 a load.
Stayed 3 nights in Mar 2024
Response from Mike on 20 Mar 2024
Dear Monique,Thank you for your feedback. We want you to know that we take your concerns seriously, and we have informed our housekeeping team to investigate the matter. We would like to apologize for any inconvenience caused and assure you that we will take the necessary steps to address the issue. Please note that our front office team is available 24/7 to assist you with any concerns during your stay. They are always happy to help you in any way possible. Thank you for bringing this to our attention, and we look forward to hosting you again soon.

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It serves a purpose for catch the train and skybus
Stayed 1 night in Mar 2024
Response from Mike on 18 Mar 2024
Hi Craig,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too! We are looking forward to seeing you again here at The Great Southern Hotel soon. Have a great one!

10/10 Excellent

John H, Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Funny elevator setup, specially if you are above 5th floor. No freezer in fridge. All lights always on after room service. Programming of A/C not intuitive. Loud bathroom exhaust.
Stayed 7 nights in Mar 2024
Response from Mike on 18 Mar 2024
Hi John,Thank you for choosing to stay with us and for sharing your valuable feedback. We understand that guests have different opinions. We appreciate your amazing rating and look forward to welcoming you back soon.

10/10 Excellent

Charchita

It was good near the southern cross station and city which made my stay great.
Stayed 3 nights in Mar 2024
Response from Mike on 19 Mar 2024
Dear Charchita,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and we look forward to welcoming you back to our property soon.

8/10 Good

Marise

Liked: Staff & service
Disliked: Property conditions & facilities
Good location if you are going to marvel stadium.
Stayed 1 night in Mar 2024
Response from Mike on 13 Mar 2024
Hi Marise,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and we look forward to welcoming you back to our property soon.

8/10 Good

John

I didn’t like the noise of footsteps pacing up and down in the room from above me , that continued until 1am in the morning until I yelled at them to shut up and and then they recommenced again at 5.30 am
Stayed 1 night in Mar 2024
Response from Mike on 13 Mar 2024
Hi John,Thank you for staying with us. Please be informed that our front office team is available 24/7 to assist you with any concerns or issues, such as noise disturbances during your stay. Our goal is to ensure you have the most comfortable stay possible. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you better in the future.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to public transport Clean and affordable accommodation Helpful and friendly staff
Stayed 1 night in Mar 2024
Response from Mike on 12 Mar 2024
Hi Linda,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too!

10/10 Excellent

Deborah S., St George

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Mike on 11 Mar 2024
Hi Deborah,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!

6/10 Okay

Melinda

Liked: Cleanliness
Disliked: Staff & service
Arrived at midnight from an international flight. Cold reception from the man behind the screen. Asked to complete safety questions and immediately felt that I'd chosen the wrong place to stay but too late to go elsewhere. Was asked for ID and a copy of my passport was taken. Uncomfortable about this given potential ID theft. I would like to know if the hotel then destroys this. Very noisy in the room with many doors banging, probably as the result of the strange open layout into a huge internal foyer. You get what you pay for... no frills. Won't return.
Stayed 1 night in Feb 2024
Response from Mike on 7 Mar 2024
Hi Melinda, Thank you for sharing your experience. We apologize for any inconvenience during your arrival. To enhance security, guests are required to register at reception with a valid government-issued photo ID. Rest assured, guest information is securely stored for 14 days, accessible only to management, and promptly destroyed. We hope this addresses your inquiry. Additionally, our front office team is available to assist you with any concerns or issues you may have, such as noise disturbances during your stay. Our goal is to ensure you have the most comfortable stay possible. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you better in the future.

8/10 Good

Rosalee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is so convenient to Southern Cross Railway Station. My two friends and I were very happy thank you. Lovely and clean, staff most helpful.
Stayed 1 night in Mar 2024
Response from Mike on 7 Mar 2024
Dear Rosalee,Thank you for your glowing review! We're thrilled to hear that everything exceeded your expectations. Your satisfaction is our priority! We look forward to hosting you again soon.

8/10 Good

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spencer Street is a very busy thoroughfare. Noisy and dirty. I side the hotel you do not hear the noise
Stayed 2 nights in Mar 2024
Response from Mike on 6 Mar 2024
Hi Sheila,We're glad to hear you had a good time at The Great Southern Hotel. This motivates us to continue providing outstanding service to all of our guests. Our entire team would like to thank you! We hope to see you again at The Great Southern Hotel in the near future. Have an awesome day!

8/10 Good

Emily

Stayed 3 nights in Feb 2024
Response from Mike on 26 Mar 2024
Dear Emily,Thank you for your glowing review! We're thrilled to hear that everything exceeded your expectations. Your satisfaction is our priority! We look forward to hosting you again soon.

6/10 Okay

Kevin

Travelled with group
Disliked: Property conditions & facilities
Needs a little maintenance. Expensive for what it was
Stayed 1 night in Mar 2024
Response from Mike on 5 Mar 2024
Hi Kevin,Thank you for your feedback. We sincerely apologize that we didn't meet your expectations. Could you please provide us with more specific details about your stay? This will allow us to investigate and address the issue promptly. Please ask our friendly front office team, who are available 24 hours a day, if you need anything. We hope that you will still choose to stay with us next time you visit Melbourne.

8/10 Good

Zenaida, Los Angeles

Liked: Cleanliness
Convenient pick up point for our full day tour. Very close to landmarks and shopping areas. There’s a Skybus from the airport to Spencer St terminal walking distance to hotel.
Stayed 1 night in Mar 2024
Response from Mike on 6 Mar 2024
Hi Zenaida,Thank you for your glowing review! We're thrilled to hear that everything exceeded your expectations. Your satisfaction is our priority! We look forward to hosting you again soon.

8/10 Good

Yvonne Dorothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Threat location
Stayed 4 nights in Feb 2024
Response from Mike on 4 Mar 2024
Hi Yvonne,Thank you for choosing to stay with us and for sharing your valuable feedback. We understand that guests have different opinions. We appreciate your amazing rating and look forward to welcoming you back soon.

8/10 Good

gregor

Liked: Staff & service
Easy to get to from airport. 1 bus & 4 min walk. Was able to check in at 2am and given an extra hr to check out
Stayed 1 night in Mar 2024
Response from Mike on 4 Mar 2024
Hi Gregor,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and we look forward to welcoming you back to our property soon.

8/10 Good

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it because the price is reasonable and it's convenient
Stayed 1 night in Mar 2024
Response from Mike on 4 Mar 2024
Hi Richard,Thank you for choosing to stay with us and for sharing your valuable feedback. We appreciate your amazing rating and look forward to welcoming you back soon.

4/10 Poor

Davina

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Did not look like the pictures, sheets were scratchy and made your skin itch. Felt like we were bitten all night
Stayed 1 night in Feb 2024
Response from Mike on 1 Mar 2024
Dear Davina,Thank you for choosing to stay with us and for sharing your valuable feedback. We understand that guests have different opinions. We have informed the housekeeping team about your concerns, and they will investigate the matter. Rest assured, we have a rigorous pest control program in operation. Thank you again and have a great day!

8/10 Good

Lyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at Great Southern for years although clean the rooms are starting to look a bit tired, but will still go on using.
Stayed 1 night in Feb 2024
Response from Mike on 27 Feb 2024
Hi Lyn,Thank you for choosing to stay with us and for sharing your valuable feedback. We appreciate your amazing rating and look forward to welcoming you back soon.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Need a safety rail on 3rd floor on way to room 320.
Stayed 1 night in Feb 2024
Response from Mike on 27 Feb 2024
Hi Michael,Thank you for choosing to stay with us. We appreciate your amazing rating and value your suggestions. Your feedback will be shared with the team. Have a good day!

8/10 Good

Andrew

Liked: Cleanliness
Ab
Stayed 3 nights in Feb 2024
Response from Mike on 27 Feb 2024
Hi Andrew,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and we look forward to welcoming you back to our property soon.

6/10 Okay

Tracy

Travelled with group
Liked: Staff & service, property conditions & facilities
Not much room security
Stayed 1 night in Feb 2024
Response from Mike on 26 Feb 2024
Hi Tracy,Thank you for your feedback. We sincerely apologize that we didn't meet your expectations. Could you please provide us with more specific details about your stay? This will allow us to investigate and address the issue promptly. Please ask our friendly front office team, who are available 24 hours a day, if you need anything. We hope that you will still choose to stay with us next time you visit Melbourne.

6/10 Okay

hazza

Business traveller
Liked: Staff & service, amenities
Bed cover ,tv , noise the road
Stayed 3 nights in Feb 2024
Response from Mike on 23 Feb 2024
Hi Hazza,Thank you for your feedback. However, could you please provide us with more specific details about your stay? This will allow us to investigate and address the issue promptly. Please ask our friendly front office team, who are available 24 hours a day, if you need anything. We hope that you will still choose to stay with us next time you visit Melbourne.