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Reviews of Grand Hyatt Melbourne

5 out of 5
Grand Hyatt Melbourne
123 Collins Street, Melbourne, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 626 out of 1001 reviews" "
Rating 8 - Good. 212 out of 1001 reviews" "
Rating 6 - Okay. 90 out of 1001 reviews" "
Rating 4 - Poor. 45 out of 1001 reviews" "
Rating 2 - Terrible. 28 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing friendly staff, nice room in a great location
Stayed 5 nights in Mar 2024

8/10 Good

Suzan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Aaron

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the main central district of the City. Walking distance to everything.
Stayed 2 nights in Feb 2024

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, staff & service
Very good locationand staff, however the rooms look outdated for a 5 star hotel. They badly need a freshen up,
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Thank you!
Stayed 2 nights in Feb 2024

10/10 Excellent

Alicia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very comfortable. A few things to mention: The pool is too small and outdated The room's furniture looks a bit outdated
Stayed 1 night in Feb 2024

10/10 Excellent

Lewis, Richmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, spacious hotel room, incredible staff, hotel dining options are very good. Located on the heart of the CBD. Can walk to almost anything in the CBD. Very good value.
Stayed 15 nights in Feb 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here. Have for years! Love everything. Great location to drive and stay or fly in and stay. Amazing staff and very large rooms. Safe. Easy to get around. Love the Club and Lobby drinks and food areas. Nice buzz. Nice crowd. Always will return. Located near theatres. Walking distance. Love this Paris end of Collins street - as it’s often referred to. Lots of beautiful family and friend memories.
Stayed 4 nights in Feb 2024

8/10 Good

CHAO

Business traveller
Liked: Cleanliness, staff & service, amenities
Great location and service. The table and chair are not so comfortable for people who want to work on their laptops. I wish there is USB port on the wall sockets.
Stayed 2 nights in Feb 2024

10/10 Excellent

JAMES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Hotel which never disappoints. Fantastic comfortable Rooms and the best Breakfast in town. Service is impeccable.
Stayed 1 night in Feb 2024

10/10 Excellent

Duncan, Vero Beach

Travelled with partner
Liked: Staff & service, property conditions & facilities
We were there for the Australian Open tennis. Easy walk to Melbourne Park. Lots of interesting dining options nearby the hotel. Good health club facility.
Stayed 3 nights in Jan 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Hyatt is the best hotel In Melbourne. I stay here every time I come to Melbourne and it is always excellent.
Stayed 5 nights in Jan 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Tashana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely in accomodating me in a nice quiet room as I requested prior. The hotel is clean and in a great spot close to the tennis and within walking distance of all the great Melbourne spots. The buffet breakfast is nice and staff were polite and attentive. There is a lovely gentlemen downstairs at concierge who takes care of parking and opening/closing car doors...he has a lot of personality and is a great point of call for guests with a bubbly positive attitude.
Stayed 1 night in Jan 2024

10/10 Excellent

Guy

Stayed 6 nights in Jan 2024

10/10 Excellent

Caelum

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, couldn’t recommend higher

10/10 Excellent

Stephane, Ho Chi Minh City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for a discovery time of Melbourne CBD
Stayed 2 nights in Jan 2024

10/10 Excellent

Lisa Kristen

Travelled with partner
Liked: Amenities, property conditions & facilities
Amazing location, very efficient check im and staff. Onsite spa massage was so relaxing
Stayed 5 nights in Dec 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The Grand Hyatt remains one of the best located large scale hotels in Melbourne. It has good vehicle access with a proper driveway for easy unloading, and a foyer with a sense of space and scale. The rooms have been refitted with a spacious sofa I have also seen in other Grand Hyatts. The bathroom is large with a separate bath which is valued. The service was pleasant without being notable. Two pieces of constructive feedback: the fitness centre and pool are in need of significant investment to modernise them to keep pace with competitor properties. The pool area in particular is becoming poorly maintained. Also it was odd to receive a welcome note with handwritten strike through as to what we were not entitled to (Grand Club access).
Stayed 1 night in Dec 2023

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
The Grand Hyatt is always a great place to stay. It is in
Stayed 4 nights in Dec 2023

8/10 Good

Jessica

Travelled with partner
Liked: Amenities
Location is great and property is nice but a little dated. Could use a refurb.

10/10 Excellent

Gagandeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a pretty decent location with most things nearby and at a walking distance. The area has good shopping options too with all sorts of brands in and around the area. Even Chinatown is not far from the place. Free Tram Zone nearby is an icing on the cake.
Stayed 3 nights in Dec 2023

8/10 Good

Shamini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed
Stayed 2 nights in Dec 2023

10/10 Excellent

Carrieann

Stayed 1 night in Dec 2023

8/10 Good

Alex

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tammy

Stayed 2 nights in Oct 2023

10/10 Excellent

Natalie

Stayed 3 nights in Dec 2023

4/10 Poor

priyanka

Disliked: Cleanliness, property conditions & facilities, room comfort
We were very uncomfortable first night due to itchiness caused by the bedding …the management changed our room but there was no apology or formal acknowledgement by the management One bottle of water in the room and no glass bottle or direction on how to get and store tap water
Stayed 2 nights in Dec 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful. Glad I got the club access. Nothing was too much trouble. The staff were lovely. Thank you for checking I was ok daily
Stayed 4 nights in Dec 2023

10/10 Excellent

James

Stayed 2 nights in Nov 2023

6/10 Okay

Alastair

Business traveller
Liked: Cleanliness, staff & service, amenities
The rooms are really noisy. Sound proofing between rooms is terrible so you hear every movement of people in adjacent room bathrooms. Not ideal hearing every shower, toilet flush and tap running next door and above
Stayed 3 nights in Nov 2023

10/10 Excellent

Jackie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to checkin early from a long 15 hour flight and Atticus at the front desk was very nice and accommodating.
Stayed 7 nights in Nov 2023

4/10 Poor

Tan

Stayed 3 nights in Nov 2023

6/10 Okay

Celeste

Stayed 3 nights in Nov 2023

6/10 Okay

Jody S

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
we had a king river view room on the 24th floor. it was very very noisy due to the lifts. Ask to be away from the lifts. they moved us to the 17th floor the room was still noisy. You could hear neighbouring rooms showering and toilets flushing. Staff were very professional and friendly. The buffet breakfast was fabulous.
Stayed 1 night in Nov 2023

6/10 Okay

Peter

Liked: Staff & service
Tired and overpriced
Stayed 1 night in Nov 2023

10/10 Excellent

Jacki

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Lovely hotel.
The only downside is no fresh air. Everything else was good.
Stayed 2 nights in Nov 2023

10/10 Excellent

Adel, Montreal

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy the stay
Stayed 3 nights in Nov 2023

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property took note of our honeymoon and made us feel welcome& special with a chilled bottle waiting on the room which was clean and beautiful. The room service was also excellent would definitely come back!
Stayed 2 nights in Nov 2023

10/10 Excellent

NICK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Carmela

Stayed 1 night in Nov 2023

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Melbourne weekend away
Excellent weekend away on home town. Dining, shopping, theatre and staying at a 5-star hotel an excellent experience
Stayed 2 nights in Nov 2023

8/10 Good

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at the Grand Hyatt before and absolutely loved it, so I was excited to stay here once again. The hotel is beautiful, and right in central Melbourne CBD. It is close to trams, trains, and walkable to a lot of the sights. The buffet breakfast is one of the biggest and most extensive I've ever experienced, and the in room dining options are actually delicious. We stayed for about a week here, but this time around we had driven the car, whereas last time we flew. Having a car with you is difficult with the hotels in the CBD as none of them have on site self parking. They had a vallet parking option which was about $90 a day (which adds up as all the CBD parking is paid also throughout the day). We ended up trying to find parking at one of the near by lots each day with the ACDC parking garage around the corner being the most affordable. My only reason for giving a slightly lower score on cleanliness was because of the morning buffet breakfast. Every morning when we went to get a plate for breakfast all of the plates were somehow dirty. Like bits of egg stuck on or something. The plates obviously get washed in some big industrial dish washer, and this little bits and pieces don't fully come off. It wasn't enough to ruin my breakfast, but I was just surprised that with the absolute amazing standards of the rest of the hotel that they would miss something like this. Having said that, the staff at the hotel are all amazing and treat everyone like they are VIP guests.

8/10 Good

Stefani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are lovely and very helpful. It’s a stunning hotel with large rooms, so you’re not constantly bumping into your luggage. However, the cleaning staff need more training as on two separate occasions the rooms were not cleaned well at all. Which they ended up sending someone to re-clean the room. But it’s disappointing to have to ask for this, as a premium hotel with premium prices I expect 10/10 for cleanliness.
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the free Tram stop and the breakfast was absolutely A-ma-zing. So many choices and highly recommend their omelette. Very helpful staff and loved relaxing in the spa pool at the end of each day. Bed very comfy and our room had two different views. Having a bath and shower was also lovely. Highly recommend.
Stayed 7 nights in Oct 2023

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Views, bed, bathrooms, pool. It was all fantastic
Stayed 2 nights in Oct 2023

10/10 Excellent

Caelum

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay and impeccable service