Melbourne Estates Hotels, Melbourne

"This is an excellent property. The rooms are great, clean, and have great amenities. The food at the beach bar was excellent. However, the staff on the other hand are cold, disengaged, and borderline rude. "

"Check-in was easy, room was cool, shower was hot. The breakfast was okay. Overall a good experience."

"It was a place to sleep. We had rock hard decorative pillows wrapped in pillow cases as pillows. Over crowded for continental breakfast so had to eat in our room."

"Staff was friendly & helpful. From front desk, waitresses at restaurant in hotel, to cleaning staff. The premises are beautiful. The room was clean throughout and bed very comfortable. Highly recommend"

"Shower had issues with drain. Closet door was broken and would not open. "

"clean and good value"

"This was our third stay at the DoubleTree Melbourne. We returned because we like the beds and the location, and because we’ve had good experiences at other DoubleTree hotels. Unfortunately, this one has been by far the worst. The main issue was the front desk. We had reserved a first-floor room with a garden, but they attempted to change our reservation and ultimately gave us one of the worst rooms in the hotel, right next to the parking lot. There was no sense of appreciation for returning guests. The staff came across as arrogant, with forced smiles and little willingness to help—almost every request was met with a “no,” followed by a routine apology without any real solution. It’s disappointing to see how a hotel with great potential can be turned into such an unpleasant experience due to poor service."

"Yes nice people!!"

"The room was great, took a while to get the deposit"