All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Excellent service on F1 weekend. Very friendly staff.
Lachlan
Stayed 4 nights in Mar 2024
Response from Novotel Melbourne South Wharf Team on 25 Mar 2024
Dear Lachlan,Thank you for this great review.We're thrilled to hear that our staff made such a positive impact during the bustling F1 weekend and that the cleanliness of our hotel met your high standards. It's wonderful to know that you found the condition of our hotel to be excellent, reflecting our commitment to providing an exceptional stay.We all hope to welcome you back in the future.Best wishes,Novotel Melbourne South Wharf Team
Great ammenities, friendly staff, beautiful room and views, easily walkable to port Melbourne or the city.
Adam
Stayed 5 nights in Mar 2024
Response from Novotel Melbourne South Wharf Team on 25 Mar 2024
Dear Adam,Thank you for sharing this review of your time at our hotel.We're thrilled to hear that our staff made a positive impression and that the cleanliness of our rooms met your expectations. Our location's convenience for exploring Port Melbourne and the city center is something we're proud of, and we're delighted it enhanced your stay. The stunning views from our rooms are indeed a highlight, and we're glad you enjoyed them.We hope to welcome you back in the future.Best wishes,Novotel Melbourne South Wharf Team
Response from Novotel Melbourne South Wharf Team on 17 Mar 2024
Dear Matthew, Thank you very much for this kind review.We're delighted to hear that you found our rooms to be impeccably clean and our hotel's condition to meet your satisfaction. Our team prides itself on maintaining high standards of cleanliness and it's rewarding to know this was evident during your stay. Additionally, we're pleased that our service met your expectations, though we note there's room for improvement to reach the full 100%. Your comments on room amenities are much appreciated; we continually strive to provide comfortable and well-equipped accommodations, from our modern decoration to the convenience of our air conditioning with individual temperature control.We look forward to seeing you again.Kind regards,Novotel Melbourne South Wharf Team
Response from Novotel Melbourne South Wharf Team on 13 Mar 2024
Dear Adelaide,Thank you for this great feedback about your recent stay.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you back. Best wishes,Novotel Melbourne South Wharf Team
Great location and easy access to the city. only downside is the access to the carpark. need direct access from and to the hotel itself.
Raul
Stayed 1 night in Mar 2024
Response from Novotel Melbourne South Wharf Team on 8 Mar 2024
Dear Raul,Thank you for taking the time to share your review.We're thrilled to hear you appreciated our prime location and convenient access to the city. Our team takes great pride in maintaining the high standards of cleanliness and service that you've highlighted. Regarding your feedback about the carpark access, we understand the importance of seamless connectivity and although we do not have a direct connection, our reception is happy to assist with validating parking tickets for the adjacent car park which offers undercover parking and a secure environment.It would be a pleasure to have you return on another occasion. All the best,Novotel Melbourne South Wharf Team
10/10 Excellent
Anthony
Travelled with partner
12 Feb 2024
Great place to stay
Anthony
Stayed 1 night in Feb 2024
Response from Novotel Melbourne South Wharf Team on 12 Feb 2024
Dear Anthony,It was a pleasure to receive this kind review of your time with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again soon. Best wishes,Novotel Melbourne South Wharf Team
Clean and nice room
Staff friendly
Good price for what you get!
Alysha
Stayed 1 night in Feb 2024
Response from Novotel Melbourne South Wharf Team on 11 Feb 2024
Dear Alysha,Thank you very much for this kind review of your stay.We're thrilled to hear that you found our rooms clean and appreciated the friendliness of our staff. It's always encouraging for our team to hear when their efforts to maintain our high standards of cleanliness and service are noticed and appreciated by our guests. Additionally, we're glad you found the pricing to be good value for what we offer, ensuring a comfortable and enjoyable stay is a priority for us.We look forward to welcoming you back on a future occasion. Best wishes,Novotel Melbourne South Wharf Team
Your staff was very helpful and always had a smile and hello. George stood out to us . Such a lovely man and a wealth of information. It was lovely talking with him. He is fantastic with others and is welcoming to all. He was our highlight ✨️. Maria and Daniela from Adelaide
Maria
Stayed 3 nights in Jan 2024
Response from Novotel Melbourne South Wharf Team on 29 Jan 2024
Dear Maria,Thank you for sharing your opinion of your stay with us.We are thrilled to hear that our staff, particularly George, made such a positive impact on your stay; his passion for hospitality and knowledge of the area truly embody our commitment to service. It's wonderful to know that the cleanliness of our rooms and hotel condition met your expectations. We also appreciate your kind words about the amenities provided in your room, ensuring a comfortable and pleasant stay is what we strive for.We look forward to welcoming you back on a future occasion.Best regards,Novotel Melbourne South Wharf Team
Response from Novotel Melbourne South Wharf Team on 29 Jan 2024
Dear Nicole,Thank you for such a positive review.We are pleased that we were able to meet your expectations.We look forward to welcoming you again soon.Best wishes,Novotel Melbourne South Wharf Team
Response from Novotel Melbourne South Wharf Team on 28 Jan 2024
Dear Robert,Thank you so much for your positive feedback following your stay.We are pleased that we were able to meet your expectations.We would be delighted to welcome you back on another occasion. All the best,Novotel Melbourne South Wharf Team
10/10 Excellent
Saraju prasad Sharma
25 Jan 2024
Liked: Property conditions & facilities
Disliked: Staff & service
Saraju prasad Sharma
Stayed 2 nights in Jan 2024
Response from Novotel Melbourne South Wharf on 27 Jan 2024
Dear Saraju ,It was a pleasure to receive this great review. We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards. It would be a pleasure to welcome you back. Best wishes,Novotel Melbourne South Wharf Team
Response from Novotel Melbourne South Wharf Team on 23 Jan 2024
Dear Paula,It was a pleasure to receive this great review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.It would be a pleasure to welcome you back. Best wishes,Novotel Melbourne South Wharf Team
Clean, fresh and comfortable. Good location if you want to be near the convention centre or crown. You can also walk across the bridge to catch the trams. Happy with the stay
Olivia
Stayed 2 nights in Jan 2024
Response from Novotel Melbourne South Wharf Team on 23 Jan 2024
Dear Olivia,Thank you for taking the time to review your stay.We're delighted to hear that you found our accommodations to be clean, fresh, and comfortable. It's wonderful to know that our location served your needs well, especially with our proximity to the convention centre and Crown, along with easy access to tram connections across the bridge. Our team takes great pride in maintaining a high standard of service and cleanliness, and it's rewarding to see that reflected in your stay.It would be a pleasure to welcome you back. Best wishes,Novotel Melbourne South Wharf Team
Response from Novotel Melbourne South Wharf Team on 23 Jan 2024
Dear Tiberiu,Thank you for this positive review of your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again in the future.Best wishes,Novotel Melbourne South Wharf Team
Response from Novotel Melbourne South Wharf Team on 16 Jan 2024
Dear Gurpreet,Thank you for your kind review.We're thrilled to hear that the check-in and check-out process met your expectations and that the breathtaking views of the city enhanced your stay. Your compliments on our room cleanliness and the overall condition of our hotel are greatly appreciated; our team takes immense pride in maintaining a high standard of service and presentation. It's also wonderful to know that the room amenities provided a comfortable and convenient experience during your visit.We look forward to welcoming you back. Best regards,Novotel Melbourne South Wharf Team
It was in a good position, walking distance from everything we needed.
Troy
Stayed 1 night in Jan 2024
Response from Novotel Melbourne South Wharf Team on 15 Jan 2024
Dear Troy, Thank you for letting us know that you enjoyed your stay.We're delighted to hear that our prime location provided you with the convenience you needed during your stay. It's wonderful to know that the cleanliness of our rooms met your expectations, and that you found our team to be friendly and the services provided to be excellent. Our commitment to offering a comfortable environment with modern amenities, such as our 4K-UHD TV screens and high-speed complimentary WiFi, seems to have contributed positively to your stay.The entire team look forward to the pleasure of seeing you again on a future occasion. Best wishes,Novotel Melbourne South Wharf Team
Everythig about our stay from check-in to checkout was great.....highly recommend
Christopher
Stayed 1 night in Jan 2024
Response from C on 11 Jan 2024
Hi Christopher,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future. Warm regardsNovotel Melbourne South Wharf
Very happy with our stay. No fuss check in and extremely courteous and helpful staff
Helmut
Stayed 1 night in Dec 2023
Response from Novotel Team on 10 Jan 2024
Dear Sir, Thank you for this kind review of your recent stay at our hotel.We're delighted to hear that you found our staff to be friendly and helpful. It's great to know that the cleanliness of our hotel met your expectations, as we take pride in maintaining high standards. The convenience of our location, directly across from the South Wharf DFO Shopping Centre and with direct access to the Melbourne Convention & Exhibition Centre, is something we're glad you enjoyed.We look forward to welcoming you back in the future.Kind regards,Novotel Team
8/10 Good
Karen
5 Jan 2024
Liked: Property conditions & facilities
Karen
Stayed 3 nights in Dec 2023
Response from C on 11 Jan 2024
Hi Karen,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again.Warm regardsNovotel Melbourne South Wharf
Hi Marianne,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf
10/10 Excellent
Baby
22 Dec 2023
Baby
Stayed 1 night in Dec 2023
Response from C on 11 Jan 2024
Hi Baby,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf
The parking here is simply awful. Finding the place harder. The building looks like it was put together like Lego and adding the parking into the equation made the trip to my room like navigating a maze.
Trevor
Stayed 1 night in Dec 2023
Response from Fi on 23 Dec 2023
Dear Trevor,Thank you for your feedback about your experience at Novotel Melbourne South Wharf. We appreciate you taking the time to share your thoughts with us and we are sorry to hear that you found parking was difficult. We strive to provide an ideal hotel experience for all of our guests, and we understand that parking can be a challenging experience when travelling. Thank you again for your feedback, it is very valuable to us. Sincerely, Novotel Team
Great hotel, very comfortable and large rooms with friendly staff. Unfortunately there isn't much of a view from the rooms.
Elisabeth
Stayed 1 night in Dec 2023
Response from Novotel Melbourne South Wharf on 17 Dec 2023
Dear Elisabeth, Thank you for taking the time to share feedback about your recent stay at Novotel Melbourne South Wharf. We appreciate your feedback and look forward to the opportunity of welcoming you back soon. Warm regards, Novotel Melbourne South Wharf
8/10 Good
Annette
10 Dec 2023
Liked: Cleanliness, staff & service
Annette
Stayed 1 night in Dec 2023
Response from Novotel Melbourne South Wharf on 17 Dec 2023
Dear Annette, Thank you for taking the time to share feedback about your recent stay at Novotel Melbourne South Wharf. We appreciate your feedback and look forward to the opportunity of welcoming you back soon. Warm regards, Novotel Melbourne South Wharf
Response from Novotel Melbourne South Wharf on 17 Dec 2023
Dear Paul, Thank you for taking the time to share feedback about your recent stay at Novotel Melbourne South Wharf. We appreciate your feedback and look forward to the opportunity of welcoming you back soon. Warm regards, Novotel Melbourne South Wharf
Always a great place to stay when working at the MCEC. Very convenient and comfortable.
Davina
Response from C on 19 Feb 2024
Hi Davina,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf
Wonderful spot and easy to do all the weekend away activities
RICHARD
Stayed 1 night in Dec 2023
Response from C on 5 Dec 2023
Hi Richard,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf
Hi Daniel,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf
Hi Donna,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf
10/10 Excellent
Tze Keung Jolly
2 Dec 2023
Tze Keung Jolly
Stayed 4 nights in Nov 2023
Response from C on 5 Dec 2023
Hi there,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf
Hi Lucy,Thank you for your review. Happy to hear that you enjoyed your stay with us.Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf
Hi Kathryn.Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf
10/10 Excellent
Allan
27 Nov 2023
Allan
Stayed 1 night in Nov 2023
Response from Fi on 23 Dec 2023
Dear Allan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely, Novotel Team
10/10 Excellent
Lauren
26 Nov 2023
Lauren
Stayed 1 night in Nov 2023
Response from Novotel Melbourne South Wharf on 17 Dec 2023
Dear Lauren, Thank you for taking the time to share feedback about your recent stay at Novotel Melbourne South Wharf. We appreciate your feedback and look forward to the opportunity of welcoming you back soon. Warm regards, Novotel Melbourne South Wharf
Novotel South Wharf is always a really convenient place to stay when you have events at the Exhibition Centre, lots of great restaurants nearby and a nice walk down Southbank gets you to Crown and plenty more restaurants and activities!
Kristina
Stayed 2 nights in Nov 2023
Response from C on 29 Nov 2023
Hi Kristina,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf
Staff were amazing. Great hotel and in super easy walking distance to Convention & Exhibition centre, DFO, and Crown Casino.
Sharon
Stayed 1 night in Nov 2023
Response from C on 24 Nov 2023
Hi Sharon,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf
Hi Julie,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf
Other than the air conditioner not working properly making the room very hot.
susan
Stayed 2 nights in Nov 2023
Response from C on 20 Nov 2023
Hi Susan,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf
Central to business and leisure with secure parking.
Tim
Stayed 1 night in Nov 2023
Response from Novotel Melbourne South Wharf on 19 Nov 2023
Dear Tim, Thank you for taking the time to share feedback about your recent stay at Novotel Melbourne South Wharf. We appreciate your feedback and look forward to the opportunity of welcoming you back soon. Warm regards, Novotel Melbourne South Wharf
Response from Novotel Melbourne South Wharf on 19 Nov 2023
Dear Jude, Thank you for taking the time to share feedback about your recent stay at Novotel Melbourne South Wharf. We appreciate your feedback and look forward to the opportunity of welcoming you back soon. Warm regards, Novotel Melbourne South Wharf
2/10 Terrible
Melissa
12 Nov 2023
Melissa
Stayed 1 night in Nov 2023
Response from C on 13 Nov 2023
Hi Melissa,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf
Great accommodation and location. Highly recommend
Christina
Stayed 1 night in Nov 2023
Response from Novotel Melbourne South Wharf on 12 Nov 2023
Dear Christina, Thank you for taking the time to share feedback about your recent stay at Novotel Melbourne South Wharf. We appreciate your feedback and look forward to the opportunity of welcoming you back soon. Warm regards, Novotel Melbourne South Wharf
Response from Novotel Melbourne South Wharf on 12 Nov 2023
Dear Rosie, Thank you for taking the time to share feedback about your recent stay at Novotel Melbourne South Wharf. We appreciate your feedback and look forward to the opportunity of welcoming you back soon. Warm regards, Novotel Melbourne South Wharf
10/10 Excellent
Catherine
9 Nov 2023
Catherine
Stayed 1 night in Nov 2023
Response from Novotel Melbourne South Wharf on 30 Nov 2023
Hello Catherine,Thank you for your kind review. We are so glad you enjoyed your stay.We look forward to seeing you again soon.
10/10 Excellent
Nina
31 Oct 2023
Nina
Stayed 1 night in Oct 2023
Response from C on 21 Nov 2023
Hi Nina,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf
10/10 Excellent
Damian
29 Oct 2023
Damian
Stayed 1 night in Oct 2023
Response from Novotel Melbourne South Wharf on 19 Nov 2023
Dear Damian, Thank you for taking the time to share feedback about your recent stay at Novotel Melbourne South Wharf. We appreciate your feedback and look forward to the opportunity of welcoming you back soon. Warm regards, Novotel Melbourne South Wharf