Aerial view

Reviews of Novotel Melbourne South Wharf

4 out of 5
Novotel Melbourne South Wharf
7 Convention Centre Place, South Wharf, VIC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 673 out of 1006 reviews" "
Rating 8 - Good. 232 out of 1006 reviews" "
Rating 6 - Okay. 56 out of 1006 reviews" "
Rating 4 - Poor. 26 out of 1006 reviews" "
Rating 2 - Terrible. 19 out of 1006 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lachlan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service on F1 weekend. Very friendly staff.
Stayed 4 nights in Mar 2024
Response from Novotel Melbourne South Wharf Team on 25 Mar 2024
Dear Lachlan,Thank you for this great review.We're thrilled to hear that our staff made such a positive impact during the bustling F1 weekend and that the cleanliness of our hotel met your high standards. It's wonderful to know that you found the condition of our hotel to be excellent, reflecting our commitment to providing an exceptional stay.We all hope to welcome you back in the future.Best wishes,Novotel Melbourne South Wharf Team

10/10 Excellent

Adam

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great ammenities, friendly staff, beautiful room and views, easily walkable to port Melbourne or the city.
Stayed 5 nights in Mar 2024
Response from Novotel Melbourne South Wharf Team on 25 Mar 2024
Dear Adam,Thank you for sharing this review of your time at our hotel.We're thrilled to hear that our staff made a positive impression and that the cleanliness of our rooms met your expectations. Our location's convenience for exploring Port Melbourne and the city center is something we're proud of, and we're delighted it enhanced your stay. The stunning views from our rooms are indeed a highlight, and we're glad you enjoyed them.We hope to welcome you back in the future.Best wishes,Novotel Melbourne South Wharf Team

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Mar 2024
Response from Novotel Melbourne South Wharf Team on 17 Mar 2024
Dear Matthew, Thank you very much for this kind review.We're delighted to hear that you found our rooms to be impeccably clean and our hotel's condition to meet your satisfaction. Our team prides itself on maintaining high standards of cleanliness and it's rewarding to know this was evident during your stay. Additionally, we're pleased that our service met your expectations, though we note there's room for improvement to reach the full 100%. Your comments on room amenities are much appreciated; we continually strive to provide comfortable and well-equipped accommodations, from our modern decoration to the convenience of our air conditioning with individual temperature control.We look forward to seeing you again.Kind regards,Novotel Melbourne South Wharf Team

10/10 Excellent

Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Novotel Melbourne South Wharf Team on 13 Mar 2024
Dear Adelaide,Thank you for this great feedback about your recent stay.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you back. Best wishes,Novotel Melbourne South Wharf Team

10/10 Excellent

Raul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and easy access to the city. only downside is the access to the carpark. need direct access from and to the hotel itself.
Stayed 1 night in Mar 2024
Response from Novotel Melbourne South Wharf Team on 8 Mar 2024
Dear Raul,Thank you for taking the time to share your review.We're thrilled to hear you appreciated our prime location and convenient access to the city. Our team takes great pride in maintaining the high standards of cleanliness and service that you've highlighted. Regarding your feedback about the carpark access, we understand the importance of seamless connectivity and although we do not have a direct connection, our reception is happy to assist with validating parking tickets for the adjacent car park which offers undercover parking and a secure environment.It would be a pleasure to have you return on another occasion. All the best,Novotel Melbourne South Wharf Team

10/10 Excellent

Anthony

Travelled with partner
Great place to stay
Stayed 1 night in Feb 2024
Response from Novotel Melbourne South Wharf Team on 12 Feb 2024
Dear Anthony,It was a pleasure to receive this kind review of your time with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again soon. Best wishes,Novotel Melbourne South Wharf Team

10/10 Excellent

Alysha

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean and nice room Staff friendly Good price for what you get!
Stayed 1 night in Feb 2024
Response from Novotel Melbourne South Wharf Team on 11 Feb 2024
Dear Alysha,Thank you very much for this kind review of your stay.We're thrilled to hear that you found our rooms clean and appreciated the friendliness of our staff. It's always encouraging for our team to hear when their efforts to maintain our high standards of cleanliness and service are noticed and appreciated by our guests. Additionally, we're glad you found the pricing to be good value for what we offer, ensuring a comfortable and enjoyable stay is a priority for us.We look forward to welcoming you back on a future occasion. Best wishes,Novotel Melbourne South Wharf Team

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your staff was very helpful and always had a smile and hello. George stood out to us . Such a lovely man and a wealth of information. It was lovely talking with him. He is fantastic with others and is welcoming to all. He was our highlight ✨️. Maria and Daniela from Adelaide
Stayed 3 nights in Jan 2024
Response from Novotel Melbourne South Wharf Team on 29 Jan 2024
Dear Maria,Thank you for sharing your opinion of your stay with us.We are thrilled to hear that our staff, particularly George, made such a positive impact on your stay; his passion for hospitality and knowledge of the area truly embody our commitment to service. It's wonderful to know that the cleanliness of our rooms and hotel condition met your expectations. We also appreciate your kind words about the amenities provided in your room, ensuring a comfortable and pleasant stay is what we strive for.We look forward to welcoming you back on a future occasion.Best regards,Novotel Melbourne South Wharf Team

8/10 Good

NICOLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Novotel Melbourne South Wharf Team on 29 Jan 2024
Dear Nicole,Thank you for such a positive review.We are pleased that we were able to meet your expectations.We look forward to welcoming you again soon.Best wishes,Novotel Melbourne South Wharf Team

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Novotel Melbourne South Wharf Team on 28 Jan 2024
Dear Robert,Thank you so much for your positive feedback following your stay.We are pleased that we were able to meet your expectations.We would be delighted to welcome you back on another occasion. All the best,Novotel Melbourne South Wharf Team

10/10 Excellent

Saraju prasad Sharma

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Novotel Melbourne South Wharf on 27 Jan 2024
Dear Saraju ,It was a pleasure to receive this great review. We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards. It would be a pleasure to welcome you back. Best wishes,Novotel Melbourne South Wharf Team

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely be coming back!
Stayed 3 nights in Jan 2024
Response from Novotel Melbourne South Wharf Team on 23 Jan 2024
Dear Paula,It was a pleasure to receive this great review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.It would be a pleasure to welcome you back. Best wishes,Novotel Melbourne South Wharf Team

10/10 Excellent

Olivia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, fresh and comfortable. Good location if you want to be near the convention centre or crown. You can also walk across the bridge to catch the trams. Happy with the stay
Stayed 2 nights in Jan 2024
Response from Novotel Melbourne South Wharf Team on 23 Jan 2024
Dear Olivia,Thank you for taking the time to review your stay.We're delighted to hear that you found our accommodations to be clean, fresh, and comfortable. It's wonderful to know that our location served your needs well, especially with our proximity to the convention centre and Crown, along with easy access to tram connections across the bridge. Our team takes great pride in maintaining a high standard of service and cleanliness, and it's rewarding to see that reflected in your stay.It would be a pleasure to welcome you back. Best wishes,Novotel Melbourne South Wharf Team

10/10 Excellent

Tiberiu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Novotel Melbourne South Wharf Team on 23 Jan 2024
Dear Tiberiu,Thank you for this positive review of your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again in the future.Best wishes,Novotel Melbourne South Wharf Team

10/10 Excellent

Gurpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and out. Great view of city.
Stayed 1 night in Jan 2024
Response from Novotel Melbourne South Wharf Team on 16 Jan 2024
Dear Gurpreet,Thank you for your kind review.We're thrilled to hear that the check-in and check-out process met your expectations and that the breathtaking views of the city enhanced your stay. Your compliments on our room cleanliness and the overall condition of our hotel are greatly appreciated; our team takes immense pride in maintaining a high standard of service and presentation. It's also wonderful to know that the room amenities provided a comfortable and convenient experience during your visit.We look forward to welcoming you back. Best regards,Novotel Melbourne South Wharf Team

10/10 Excellent

Troy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a good position, walking distance from everything we needed.
Stayed 1 night in Jan 2024
Response from Novotel Melbourne South Wharf Team on 15 Jan 2024
Dear Troy, Thank you for letting us know that you enjoyed your stay.We're delighted to hear that our prime location provided you with the convenience you needed during your stay. It's wonderful to know that the cleanliness of our rooms met your expectations, and that you found our team to be friendly and the services provided to be excellent. Our commitment to offering a comfortable environment with modern amenities, such as our 4K-UHD TV screens and high-speed complimentary WiFi, seems to have contributed positively to your stay.The entire team look forward to the pleasure of seeing you again on a future occasion. Best wishes,Novotel Melbourne South Wharf Team

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everythig about our stay from check-in to checkout was great.....highly recommend
Stayed 1 night in Jan 2024
Response from C on 11 Jan 2024
Hi Christopher,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future. Warm regardsNovotel Melbourne South Wharf

10/10 Excellent

Helmut

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay. No fuss check in and extremely courteous and helpful staff
Stayed 1 night in Dec 2023
Response from Novotel Team on 10 Jan 2024
Dear Sir, Thank you for this kind review of your recent stay at our hotel.We're delighted to hear that you found our staff to be friendly and helpful. It's great to know that the cleanliness of our hotel met your expectations, as we take pride in maintaining high standards. The convenience of our location, directly across from the South Wharf DFO Shopping Centre and with direct access to the Melbourne Convention & Exhibition Centre, is something we're glad you enjoyed.We look forward to welcoming you back in the future.Kind regards,Novotel Team

8/10 Good

Karen

Liked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from C on 11 Jan 2024
Hi Karen,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again.Warm regardsNovotel Melbourne South Wharf

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from C on 4 Jan 2024
Hi Marianne,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf

10/10 Excellent

Baby

Stayed 1 night in Dec 2023
Response from C on 11 Jan 2024
Hi Baby,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf

6/10 Okay

Trevor

Disliked: Staff & service, property conditions & facilities
The parking here is simply awful. Finding the place harder. The building looks like it was put together like Lego and adding the parking into the equation made the trip to my room like navigating a maze.
Stayed 1 night in Dec 2023
Response from Fi on 23 Dec 2023
Dear Trevor,Thank you for your feedback about your experience at Novotel Melbourne South Wharf. We appreciate you taking the time to share your thoughts with us and we are sorry to hear that you found parking was difficult. We strive to provide an ideal hotel experience for all of our guests, and we understand that parking can be a challenging experience when travelling. Thank you again for your feedback, it is very valuable to us. Sincerely, Novotel Team

10/10 Excellent

Denia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and organised
Stayed 1 night in Dec 2023
Response from Fi on 23 Dec 2023
Dear Denia,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely, Novotel Team

8/10 Good

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fi on 23 Dec 2023
Dear Amy, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely, Novotel Team

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fi on 23 Dec 2023
Dear David, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely, Novotel Team

10/10 Excellent

Toula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property- enjoyed the stay
Stayed 1 night in Dec 2023
Response from Fi on 23 Dec 2023
Dear Toula, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely, Novotel Team

10/10 Excellent

Elisabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very comfortable and large rooms with friendly staff. Unfortunately there isn't much of a view from the rooms.
Stayed 1 night in Dec 2023
Response from Novotel Melbourne South Wharf on 17 Dec 2023
Dear Elisabeth, Thank you for taking the time to share feedback about your recent stay at Novotel Melbourne South Wharf. We appreciate your feedback and look forward to the opportunity of welcoming you back soon. Warm regards, Novotel Melbourne South Wharf

8/10 Good

Annette

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Novotel Melbourne South Wharf on 17 Dec 2023
Dear Annette, Thank you for taking the time to share feedback about your recent stay at Novotel Melbourne South Wharf. We appreciate your feedback and look forward to the opportunity of welcoming you back soon. Warm regards, Novotel Melbourne South Wharf

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Novotel Melbourne South Wharf on 17 Dec 2023
Dear Paul, Thank you for taking the time to share feedback about your recent stay at Novotel Melbourne South Wharf. We appreciate your feedback and look forward to the opportunity of welcoming you back soon. Warm regards, Novotel Melbourne South Wharf

10/10 Excellent

Davina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay when working at the MCEC. Very convenient and comfortable.
Response from C on 19 Feb 2024
Hi Davina,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf

10/10 Excellent

RICHARD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful spot and easy to do all the weekend away activities
Stayed 1 night in Dec 2023
Response from C on 5 Dec 2023
Hi Richard,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from C on 5 Dec 2023
Hi Daniel,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from C on 5 Dec 2023
Hi Donna,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf

10/10 Excellent

Tze Keung Jolly

Stayed 4 nights in Nov 2023
Response from C on 5 Dec 2023
Hi there,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf

8/10 Good

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from C on 5 Dec 2023
Hi Lucy,Thank you for your review. Happy to hear that you enjoyed your stay with us.Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from C on 28 Nov 2023
Hi Kathryn.Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf

10/10 Excellent

Allan

Stayed 1 night in Nov 2023
Response from Fi on 23 Dec 2023
Dear Allan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely, Novotel Team

10/10 Excellent

Lauren

Stayed 1 night in Nov 2023
Response from Novotel Melbourne South Wharf on 17 Dec 2023
Dear Lauren, Thank you for taking the time to share feedback about your recent stay at Novotel Melbourne South Wharf. We appreciate your feedback and look forward to the opportunity of welcoming you back soon. Warm regards, Novotel Melbourne South Wharf

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Novotel South Wharf is always a really convenient place to stay when you have events at the Exhibition Centre, lots of great restaurants nearby and a nice walk down Southbank gets you to Crown and plenty more restaurants and activities!
Stayed 2 nights in Nov 2023
Response from C on 29 Nov 2023
Hi Kristina,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf

10/10 Excellent

Sharon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazing. Great hotel and in super easy walking distance to Convention & Exhibition centre, DFO, and Crown Casino.
Stayed 1 night in Nov 2023
Response from C on 24 Nov 2023
Hi Sharon,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, comfortable bed, easy parking
Stayed 1 night in Nov 2023
Response from C on 22 Nov 2023
Hi Julie,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf

10/10 Excellent

susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Other than the air conditioner not working properly making the room very hot.
Stayed 2 nights in Nov 2023
Response from C on 20 Nov 2023
Hi Susan,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to business and leisure with secure parking.
Stayed 1 night in Nov 2023
Response from Novotel Melbourne South Wharf on 19 Nov 2023
Dear Tim, Thank you for taking the time to share feedback about your recent stay at Novotel Melbourne South Wharf. We appreciate your feedback and look forward to the opportunity of welcoming you back soon. Warm regards, Novotel Melbourne South Wharf

10/10 Excellent

Jude

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 1 night in Nov 2023
Response from Novotel Melbourne South Wharf on 19 Nov 2023
Dear Jude, Thank you for taking the time to share feedback about your recent stay at Novotel Melbourne South Wharf. We appreciate your feedback and look forward to the opportunity of welcoming you back soon. Warm regards, Novotel Melbourne South Wharf

2/10 Terrible

Melissa

Stayed 1 night in Nov 2023
Response from C on 13 Nov 2023
Hi Melissa,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation and location. Highly recommend
Stayed 1 night in Nov 2023
Response from Novotel Melbourne South Wharf on 12 Nov 2023
Dear Christina, Thank you for taking the time to share feedback about your recent stay at Novotel Melbourne South Wharf. We appreciate your feedback and look forward to the opportunity of welcoming you back soon. Warm regards, Novotel Melbourne South Wharf

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Novotel Melbourne South Wharf on 12 Nov 2023
Dear Rosie, Thank you for taking the time to share feedback about your recent stay at Novotel Melbourne South Wharf. We appreciate your feedback and look forward to the opportunity of welcoming you back soon. Warm regards, Novotel Melbourne South Wharf

10/10 Excellent

Catherine

Stayed 1 night in Nov 2023
Response from Novotel Melbourne South Wharf on 30 Nov 2023
Hello Catherine,Thank you for your kind review. We are so glad you enjoyed your stay.We look forward to seeing you again soon.

10/10 Excellent

Nina

Stayed 1 night in Oct 2023
Response from C on 21 Nov 2023
Hi Nina,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf

10/10 Excellent

Damian

Stayed 1 night in Oct 2023
Response from Novotel Melbourne South Wharf on 19 Nov 2023
Dear Damian, Thank you for taking the time to share feedback about your recent stay at Novotel Melbourne South Wharf. We appreciate your feedback and look forward to the opportunity of welcoming you back soon. Warm regards, Novotel Melbourne South Wharf