Bar (on property)

Reviews of Mercure Bologna Centro

4 out of 5
Mercure Bologna Centro
Viale Pietro Pietramellara 59, Bologna, BO

Reviews

8.0

Very good

Rating 10 - Excellent. 306 out of 1002 reviews" "
Rating 8 - Good. 450 out of 1002 reviews" "
Rating 6 - Okay. 152 out of 1002 reviews" "
Rating 4 - Poor. 64 out of 1002 reviews" "
Rating 2 - Terrible. 30 out of 1002 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay, nice hotel, clean room, nice staff, nice breakfast, all in all very happy
Stayed 2 nights in Mar 2024

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had clean and safe rooms and the staff was very helpful. Very convenient for taking the train as it is directly across the street from Bologna termini station.
Stayed 3 nights in Mar 2024

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

JOANNA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the staff to be exceptionally friendly and approachable. The Hotel provided excellent advice on where to eat and is and is well situated for access to the city centre. Grazie mille!
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at a nice prime location
Great location, directly facing Bologna Centrale station across the street.Very nice and clean hotel, new modern decoration. Nice and helpful staff. All good, except Breakfast menu needs some upgrade in selection of items.
Stayed 1 night in Oct 2023

6/10 Okay

Susan

Stayed 1 night in Sep 2023

10/10 Excellent

Natalie

Stayed 1 night in Jun 2023

4/10 Poor

Dave

Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointing
Sort of a rundown that might be getting a facelift but it in our room. On the good side it is near the train station and the breakfast was expensive but very good. The internet was average and bed was large and fairly comfortable. On the negative side the bathroom is like from the 50s on Rte 66 could not even get into the shower. Tv did have a few English options but mostly just news, you can not control the a/c it was a tad warmer than I prefer. For the price is was not worth the money but does avoid a couple taxis if you have an overnight connection.
Stayed 1 night in Jun 2023

10/10 Excellent

Daryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Right across the street of the main train station. Walkable to shopping and dining, very professional staff.
Stayed 5 nights in May 2023

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Definitely the hotel needs major renovations
Stayed 2 nights in May 2023
Response from Hotel Mercure Bologna Centro on 28 May 2023
Dear Guest, thank you for the time you dedicated to the evaluation of your stay at the Hotel Mercure Bologna Centro I am very sorry that your experience did not meet your expectations, please allow me to express my apologies. Being aware of the necessary interventions our facility needs, I am glad to announce that the renovation plan could finally start on April 2023, after the delay it suffered in 2020 because of the pandemic. After this renovation we will be more happy to welcome our guests at a more modern and newer facility We hope it will be possible to win your trust back in the future I send best regards Cinzia Zanni - General Manager

10/10 Excellent

Jerry

Stayed 1 night in May 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to Bologna Centrale station & walking to downtown (Piazza Maggiore). Very helpful staff.
Stayed 2 nights in May 2023

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Clean but dated.
Excellent location across the street from the train station. Felt like I was in a 70s time warp with the decor. Beds were comfortable and clean. Appears that renovation is in progress but no noise issues.
Stayed 2 nights in May 2023
Response from Hotel Mercure Bologna Centro on 20 May 2023
Gentle Mr Hall, we are really glad to receive your positive comments regarding your stay at our hotel.It is always a pleasure to receive positive feedback. Your opinion is very important for us in order to improve our services and I thank you once again for taking the time to share it with us.We hope to welcome you back soon after the hotel renovation will be over, at a newer and more modern facility, and we hope your next visit will be as pleasant as the previous one.Sincerely,Cinzia Zanni - General Manager

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Axel, Streetsboro

Business traveller
Liked: Cleanliness, staff & service
Great location, friendly staff and quiet rooms.
Stayed 4 nights in Apr 2023

8/10 Good

Xinying Jasmine

Stayed 1 night in Mar 2023

2/10 Terrible

Yong jin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nunca mas!
Caro! Y una habitacion horrible!!!
Stayed 7 nights in Mar 2023

10/10 Excellent

Midori, Albion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very competent, efficient, and friendly. The location of the hotel right across the train station was convenient for my day-trios to other cities.
Stayed 3 nights in Feb 2023

10/10 Excellent

Aldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a short stay or while in transit in Bologna. Excellent location just across Bologna C. Great staff, generous rooms.
Stayed 2 nights in Feb 2023

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to explore the city. Close to rail link and busses.
Stayed 3 nights in Feb 2023

10/10 Excellent

Stephen

Stayed 4 nights in Feb 2023

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, especially for train travel in and out of Bologna. It's also a great location for walking into the historic centre of Bologna.
Stayed 1 night in Feb 2023

10/10 Excellent

Hamid

Liked: Cleanliness, staff & service, property conditions & facilities
sife and warm

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Gino

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenient location was the biggest factor for my choice of stay at this hote since it is right across the street of Bologna central station. It is about a 10-minute to the central piazza. Clean and good amenities. Good wifi.
Stayed 2 nights in Oct 2022

8/10 Good

Gil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was nice stay staff was really friendly and helpful I enjoyed my stay Only minus was the shower was to small ton ice in for myself as big person Overall great stay very nice breakfast I recommend
Stayed 1 night in Sep 2022

6/10 Okay

anthony

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and very accommodating. Hotel is old. Water pressure was less than a sprinkle. Wallpaper falling off walls. Sad hotel and honestly made my vacation less enjoyable.
Stayed 4 nights in Sep 2022

10/10 Excellent

Doris

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We were only there for 12 hours due to flights. The staff were very nice and accommodating. We faced a court yard so no traffic noise but people noise. It was fine with the window closed. Our carpet was damp. I think they had just had it cleaned but we were there to sleep so no need to complain. We received our wakeup call at 3:00 as requested and the they called a taxi for us. I would probably stay there again.
Stayed 1 night in Sep 2022

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service
Nice location but dated hotel
This hotel is in an excellent position in Bologna. Its quite a big hotel but is dated in many places. The rooms are functional if dated, the bathroom looks like its out of the 80's. Comfy bed and decent TV, the layout was very odd though. Breakfast was good and usual Italian buffet.
Stayed 1 night in Sep 2022

10/10 Excellent

Sheila

Stayed 1 night in Sep 2022

4/10 Poor

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2022

6/10 Okay

Natalia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Definitely not a 4-star hotel. Friendly staff
Stayed 4 nights in Sep 2022

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Jamieson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard hotel in great location for station and airport links only 7 minutes away.
Stayed 1 night in Sep 2022

4/10 Poor

Michal

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Perfect location but condition of the hotel is really poor. Overall condition of the rooms, halls, restrooms is below standard. I booked this place because of the distance to the train station and somehow believed that Mercure brand is going to guarantee certain standard. I was wrong. Staff is super friendly and helpful - this is the only bright side of this hotel.
Stayed 4 nights in Aug 2022

8/10 Good

Derek

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay. Directly across from Train station but was not noisy. Staff allowed for an early check in. Rooms were spacious and comfortable. Breakfast was just ok for Mercure standards. Lacking good restaurants in area but a lot of grab and go options available. Hop on hop off bus stop right in front of hotel.
Stayed 3 nights in Sep 2022

4/10 Poor

David, Carina

Travelled with partner
Disliked: Property conditions & facilities
Good location, clean but very tired. Water pressure was terrible and the place was very tired and drab looking.
Stayed 3 nights in Aug 2022

2/10 Terrible

Philip

Liked: Cleanliness
Stayed 3 nights in Aug 2022

10/10 Excellent

Ignacio

Stayed 1 night in Aug 2022

4/10 Poor

Toby

Stayed 3 nights in Jul 2022

2/10 Terrible

Sally

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel decor dated and worn out Bathroom was dated with chipped tiles and awful shower Full ashtray left on balcony which didn’t look as though it had been cleaned in quite some time Patio was noisy as air conditioning unit so loud
Stayed 1 night in Jul 2022

8/10 Good

Mark, Henderson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good property that looks a little worn.
Stayed 1 night in Jul 2022

4/10 Poor

Mary Jean

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outdated Hotel not worthy
The hotel need some spick and span, Outdated rooms
Stayed 6 nights in Jun 2022

8/10 Good

leticia

Stayed 1 night in Jun 2022

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good altound
Stayed 2 nights in Jun 2022

8/10 Good

AHMET

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi in the room was not stable. Staff was excellent.
Stayed 4 nights in Jun 2022

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Very polite receptionists, lovely room with retro charm but cleaned daily and very confortable. Breakfast was nice and its right opposite the train station and cheap but nice eateries .. so hopp on as off trains all you fancy. My only crititism is that the square close by features too often trouble makers at night. Overall excellent value for money.
Stayed 3 nights in Jun 2022

6/10 Okay

Meily

Travelled with family
Liked: Cleanliness, staff & service
Conveniently located. AC didn’t work in our room. The building is kind of old but ok, not so comfortable beds, hard pillows. Friendly staff.
Stayed 1 night in Jun 2022

6/10 Okay

Jamieson

Travelled with partner
Disliked: Property conditions & facilities
Older property with stained walls and ceilings and paper peeling but if you seek charm and great location then this is the one. If they refreshed their rooms it would be an amazing hotel with an amazing outdoor space but unfortunately the rooms are exhausted.
Stayed 2 nights in Jun 2022

4/10 Poor

Pauline

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing and needs renovating
Very disappointed with Mercure this time. Room very tired and needed decorating. It was 29 degrees and we had no air con for the length of our stay which was 3 nights. It was extremely uncomfortable. Dreadful view from our Juliette balcony window of household waste below .
Stayed 3 nights in May 2022