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The Crew Hotel Kualanamu International Airport

3.0 star property
Experience serene comfort near the heart of Grand City Hall. Treat yourself to rejuvenating spa treatments or indulge in local flavors at the on-site restaurant.

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Near Grand City Hall, The Crew Hotel Kualanamu International Airport offers a tranquil retreat with an on-site spa and Indonesian cuisine at the Cockpit restaurant. Enjoy free in-room WiFi, a 24-hour front desk, laundry facilities, free newspapers and take advantage of the airport shuttle for seamless travel.

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Free airport shuttle
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Economy Class

Economy Class

Economy Class

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Business Class

Business Class

Business Class

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
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About the area

Medan is home to The Crew Hotel Kualanamu International Airport. Notable landmarks in the area include Maimun Palace and Great Mosque of Medan. Grand City Hall and Tjong A Fie's Mansion are two other places to visit that come recommended. Visit our Medan travel guide
Map
Jalan Arteri Bandara Kuala Namu No. 09, Medan, 20372

What's nearby

  • Medan Mall
    32 min drive - 25.1 km
  • Grand City Hall
    34 min drive - 25.8 km
  • Tjong A Fie's Mansion
    34 min drive - 25.8 km
  • Great Mosque of Medan
    35 min drive - 25.8 km
  • Maimun Palace
    35 min drive - 26.2 km

Getting around

  • Bandara Kualanamu Station
    12 min drive
  • Medan (KNO-Kuala Namu Intl.)
    12 min drive

Restaurants

  • Bakso Amat Kualanamu
    4 min drive
  • Ayam Goreng Kampung Mbok Ijem
    7 min drive
  • PappaRich
    1 min walk
  • D' Raja Coffee
    1 min walk
  • Alam Kuphie
    8 min drive

About this property

The Crew Hotel Kualanamu International Airport

Hotel near Tjong A Fie's Mansion
A free return airport shuttle, laundry facilities and a full-service spa are just a few of the amenities provided at The Crew Hotel Kualanamu International Airport. The on-site Indonesian cuisine restaurant, Cockpit, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi.
Additional perks include:
  • A lift, a 24-hour front desk and free newspapers
Room features
All 152 rooms boast comforts such as air conditioning, as well as perks such as free WiFi and free bottled water.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Fridges, coffee/tea makers and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times
  • Onsite motorcycle parking only

Food and drink

  • A restaurant

Restaurants on site

  • Cockpit

Things to do

  • Full-service spa

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Full-service spa

  • Spa open daily

Accessibility

  • Lift

More

  • 8 floors
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Crew Hotel KNO Medan
Crew Hotel KNO
Crew KNO Medan
Crew Hotel Kualanamu International Airport Medan
Crew Hotel Kualanamu International Airport
Crew Kualanamu International Airport Medan
Crew Kualanamu International Airport
The Crew Hotel KNO
Crew Kualanamu Airport
The Crew Kualanamu Medan
The Crew Hotel Kualanamu International Airport Hotel
The Crew Hotel Kualanamu International Airport Medan
The Crew Hotel Kualanamu International Airport Hotel Medan

Frequently asked questions

Is The Crew Hotel Kualanamu International Airport pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Crew Hotel Kualanamu International Airport?

Motorbike parking only.

What time is check-in at The Crew Hotel Kualanamu International Airport?

Check-in start time: 2 PM; check-in end time: 11:00 PM.

What time is check-out at The Crew Hotel Kualanamu International Airport?

Checkout is at noon.

Does The Crew Hotel Kualanamu International Airport provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs at scheduled times.

Where is The Crew Hotel Kualanamu International Airport located?

Situated in Medan, this spa hotel is within 12 mi (20 km) of Maimun Palace, Great Mosque of Medan and Grand City Hall. Tjong A Fie's Mansion and Vihara Borobudur are also within 16 mi (25 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Crew Hotel Kualanamu International Airport Reviews

7.2

Good

8.0

Cleanliness

7.2

Location

7.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 18 out of 80 reviews
Rating 8 - Good. 30 out of 80 reviews
Rating 6 - Okay. 18 out of 80 reviews
Rating 4 - Poor. 8 out of 80 reviews
Rating 2 - Terrible. 6 out of 80 reviews

Reviews

Verified

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is reasonably big and very comfortable. The bathroom is clean but too small..
Stayed 1 night in Mar 2020
Verified

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Als Transithotel für eine Nacht hervorragend, ansonsten zu weit weg von der Stadt.
Stayed 1 night in Aug 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service
Booking was niet bekend. Personeel sprak nauwelijks Engels. Lang moeten wachten voordat we eindelijk een kamer toegewezen kregen!
Stayed 1 night in Jun 2019
Verified

6/10 Okay

Bernard

Liked: Cleanliness, property conditions & facilities, room comfort

Juste pour une nuit...

L'hôtel se trouve dans un groupe d'immeubles qui regroupe d'autres hôtels et quelques restos. Apparemment, le centre commercial prévu au rez-de-chaussée n'a pas encore convaincu les investisseurs. Nous avions contacté à plusieurs reprises l'hôtel pour qu'ils viennent nous récupérer à l’aéroport, mais nous n'avons jamais eu de réponse. Par contre, nous avons pu bénéficier de la navette gratuite le lendemain. La chambre est assez grande, la clim ne pouvait pas se régler et c'était assez froid. La salle de bains est correcte, et l'ensemble est assez bien entretenu. Le personnel est trop nombreux. Rien qu'à la réception, 4 personnes pour s'occuper du check-in, mais aucune synchro entre eux. Du coup, informations contradictoires...Notre départ avec la navette était prévu à 5h30 du matin, on nous a appelé dans la chambre à 5h en nous demandant de descendre tout de suite, nous avons attendu...30 minutes avant de partir à 5h30. Comme c'était juste pour une nuit (transit aéroport)...cet hôtel nous a toutefois satisfait, mais nous ne le recommandons pas pour des plus longs séjours.
Stayed 1 night in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport Close to airport Close to airport
Stayed 1 night in May 2019
Verified

2/10 Terrible

Jessica

Liked: Cleanliness
Disliked: Staff & service

Terrible hôtel, allez au WING à côté!

Un ascenseur sur deux non fonctionnel ce qui rend l’attente interminable. Chambres sans fenêtre et il fait une chaleur à mourir puisqu’aucune climatisation de base n’est fonctionnelle quand vous ne laissez pas votre carte dans l’element De démarrage de l’électricité. Petit déjeuné inclus très limité. L’hôtel charge des frais supplémentaires de 50% de la valeur de la nuitée pour une serviette avec du jus de fruit dessus en affirmant qu’il faudra un nettoyage spécial. Le Wing juste à côté semble vraiment mieux!
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly and helpfull. Recommend for a visvisit anytime.
Stayed 1 night in Jan 2019
Verified

8/10 Good

BigIslandGuy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was great for quick layover. This is a flight crew hotel so rooms have total darkness ability.
Stayed 1 night in Jul 2018
Verified

10/10 Excellent

jean-michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien

L hôtel est super mais loin de la ville
Stayed 2 nights in Dec 2018
Verified

10/10 Excellent

Tudor

Nice, clean and good service

Great place to stay for a stop over
Stayed 1 night in Sep 2018
Verified

6/10 Okay

Humberto

Liked: Cleanliness, staff & service

Hotel económico cerca del aeropuerto

Económico, cercano al aeropuerto, muy utilizado por las tripulaciones, desayuno incluido, aunque un poco modesto. Habitación adecuada para el precio.
Stayed 1 night in Aug 2018
Verified

6/10 Okay

rs

Liked: Cleanliness, property conditions & facilities, room comfort

Very close to airport

Super close to airport, got there in 10 minutes. Bit disappointed with breakfast experience, asked for vegetarian but got a big chicken in the box and wasn’t allowed to eat the buffet breakfast after that!
Stayed 1 night in Aug 2018
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
空港に近いことはメリットです ただ朝のシャトルバスは4:00の次が5:30なのでその中間のフライトだと不便です。 デポジット100,000ルピアが要求され現金のみです。宿泊料はクレジットカードで可能ですが、デポジットのみ現金です。 チェックアウトの際に、全員がデポジットを払っているのに、自分で言い出さないとデポジットを返してもらえません。クレジットカードなら決済を拒否できますが、チェックアウト時に忘れると現金なので後の祭りです。 全ての客から現金でデポジットを取っているのだから、フロントのスタッフが客に言うのが普通だと思いますが…
Stayed 1 night in Aug 2018
Verified

10/10 Excellent

Setiawan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank you

Staff are welcoming us and free shuttle bus to airport standby for us at morning.
Stayed 1 night in Aug 2018
Verified

6/10 Okay

Edwin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The first day, when I checked in the hotel room at 2pm to 4 pm, I had experienced the aircon wasn’t working..it was very warm with the room facing the afternoons sun. No one attended to me after 2 complains.., so I packed up my luggage and informed the receptionist that I wanted to reject this room and so I went down to meet them at the receptionist counter got my room changed, But to a much smaller one ☹️.
Stayed 1 night in Jul 2018
Verified

10/10 Excellent

Kob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

空港に近い

空港に近くて、ホテルシャトルバスがあり、空港⇔メダン市内間の近代的な電車があるので、車の渋滞に関係なく時間通りの移動ができた。高いタクシー料金や市内の停滞を考えると、安心してビジネス関係に利用できる。
Stayed 1 night in Jul 2018
Verified

8/10 Good

Indra

Liked: Cleanliness, staff & service, room comfort

dekat bandara kno

dekat dengan airport, tersedia shuttle gratis
Stayed 1 night in Jun 2018
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
All good except for cold uninspiring breakfast
Stayed 1 night in May 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great transit stay

I had an early flight so the location was perfect. The complimentary shuttle to the airport an added bonus. I chose business class room as the standard do not have any windows. The room and amenities was very clean and modern.
Stayed 1 night in Apr 2018
Verified

4/10 Poor

lim

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Thin walls

If your sleep is easily disturb by sound, skip this hotel. Thin walls.
Stayed 1 night in Apr 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Wir waren zum zweiten Mal da.Freundlich,hilfsbereit,nett,nur unser gebuchtes Bett haben wir nicht erhalten.(Kings Bett)sonst aber alles OK
Stayed 1 night in Feb 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to airport and train station

Excellent quite place to stay if connections are required for air and train travel.
Stayed 1 night in Dec 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed overnight and the staff were very helpfull
Stayed 1 night in Nov 2017
Verified

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good

Over all a nice hotel nice and comfortable.
Stayed 1 night in Nov 2017
Verified

6/10 Okay

Brayden

Liked: Cleanliness, room comfort

Its OK

Its ok for an overnight if linking flights as its close to airport. There is a breakfast available but no restaurant for meals which is a pain. I go next door to The Crew Hotel which is most probably a better choice if you need an all in one. Hotel is clean and cheap for the location.
Stayed 1 night in Aug 2017