Deluxe Room, 1 King Bed, Non Smoking, Balcony | View from room

Reviews of Le Grand Hôtel Grenoble, BW Premier Collection by Best Western

4 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 638 out of 986 reviews" "
Rating 8 - Good. 290 out of 986 reviews" "
Rating 6 - Okay. 43 out of 986 reviews" "
Rating 4 - Poor. 8 out of 986 reviews" "
Rating 2 - Terrible. 7 out of 986 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets, bedding and toiletries were 5 star quality
Stayed 2 nights in Mar 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were SO helpful! I was staying due to my partner having a ski accident and they couldn’t have been more helpful! 10/10
Stayed 2 nights in Mar 2024
Response from Clémence - Directrice on 13 Mar 2024
Dear Ashley, It's a real pleasure to read your comment ! And moreover that you like our staff kidness ! Many thanks and we hope your partner is feeling better. Have a beautiful day,

10/10 Excellent

Malachi, PARIS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Clémence - Directrice on 13 Mar 2024
Cher Client, Nous vous remercions grandement pour votre partage d'expérience qui est le reflet d'une très belle note ! Nous espérons vous revoir de nouveau au cœur de la Capitale des Alpes. Bien à vous,

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent. Nice staff. It was my 3th time at this hotel. Thanks!
Stayed 7 nights in Jan 2024
Response from Clémence on 21 Feb 2024
Dear Amir, Dear guest, We appreciate your comments regarding your stay at the Hôtel. It is always a pleasure to receive positive feedback. We will share your comments with our team. Looking forward to welcoming you again,

10/10 Excellent

sukhvinder

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently updated rooms, staff friendly, good location in town, would stay again
Stayed 2 nights in Nov 2023

10/10 Excellent

Philippe

Beautiful hotel. With a very good location and friendly staff. The breakfast is fabulous
Stayed 2 nights in Nov 2023
Response from Clémence - Directrice on 17 Nov 2023
Dear Philippe, Many thanks for sharing your feelings about your stay with us. I'm happy to read that you enjoyed our place, and all our team !Looking forward to welcoming you again,

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience. Check location in advance if driving.
Stayed 1 night in Sep 2023
Response from Clémence - Directrice on 1 Nov 2023
Dear Richard, Many thanks for sharing your feelings about your stay with us. I'm happy to read that you enjoyed our place, and the experience !Looking forward to welcoming you again,

10/10 Excellent

Lannie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Grenoble
The staff is friendly, courteous, and professional. They aim to make the guest feel welcome and appreciated. The room was spacious and comfortable. The bed and bathtub were luxurious. Overall it was an amazing experience. Will stay again when I’m in Grenoble.
Stayed 2 nights in Oct 2023
Response from Clémence - Directrice on 21 Oct 2023
Dear Lannie, Many thanks for your comment ! We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. We hope your next visit will be as pleasant as the previous one. Sincerely

10/10 Excellent

Julie

Travelled with family
Liked: Amenities
Excellent location, recently renovated , excellent staff!
Stayed 1 night in Sep 2023
Response from Clémence - Directrice on 21 Oct 2023
Dear Julie, We appreciate your comments regarding your stay at the Hôtel. It's a pleasure to read that you enjoy our freshly renovation ! Looking forward to welcome you again, kind regards

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Great room, convenient central location, friendly and very helpful front desk. I’d definitely stay there again when in Grenoble
Stayed 1 night in Sep 2023
Response from Clémence - Directrice on 21 Oct 2023
Dear Jeff, It is always a pleasure to receive positive feedback. All the team hope welcoming you again during your next stop in Grenoble capital of the french Alps !Kind regards

6/10 Okay

stephane

Liked: Cleanliness, property conditions & facilities, room comfort
Could be better
It was ok but not the best. The location needs updating. had to go park my vehicle far away in an underground parking and had to unload and load my luggage's myself far away from the hotel located in a pedestrian street. not the fault of the hotel but the neighborhood is not that great.
Stayed 1 night in Sep 2023
Response from Clémence - Directrice on 21 Oct 2023
Dear Stephane, Thank you for choosing our establishment during your recent visit to Grenoble. Our hôtel is at the city center at the beginning of a pedestrian street. Do not hesitate to contact the reception before your arrival and we can explain to you the process to come directly in front of the hotel. So we can help you with your luggage and with the parking situated at 1 minut of the hotel. By the pleasure to welcome you again, Kind regards

10/10 Excellent

Birol, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Clémence - Directrice on 21 Oct 2023
Dear Birol, Thank you for staying at Grand Hôtel de Grenoble BW Premier Collection. We are glad to hear that your stay went well, Best regards

10/10 Excellent

GEORGIOS

Stayed 5 nights in Aug 2023
Response from Clémence - Directrice on 21 Oct 2023
Dear guest, We appreciate your comments regarding your stay at the Hôtel. It is always a pleasure to receive positive feedback. Lookinf forward to welcme you again, kind regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed 1 night in Aug 2023
Response from Clémence - Directrice on 21 Oct 2023
Dear Guest, It's a real pleasure to read you ! We are so happy that your stay was at your expectations. By the pleausre to welcome you again, Kind regards

8/10 Good

Timothy

Stayed 2 nights in Aug 2023
Response from Clémence - Directrice on 21 Oct 2023
Cher Timothy, Nous vous remercions pour votre commentaire lors de votre dernier séjour au Grand Hôtel de Grenoble ****. N'hésitez pas à nous faire part des quelques points d'amélioration afin de rendre votre appréciation plus élevée et surtout votre séjour à la hauteur de vos attentes. Nous sommes à votre écoute et espérons vous accueillir de nouveau prochainement. Cordialement

8/10 Good

Harald, Kirkland

Business traveller
Liked: Cleanliness, staff & service
Too bad it was under renovations
Stayed 1 night in Jun 2023
Response from Clémence - Directrice on 7 Aug 2023
Dear Harald, Thank you for staying at Grand Hôtel de Grenoble BW Premier Collection. We are glad to hear that your stay went well. Looking forward to seeing you again !

8/10 Good

Donato

Business traveller
Liked: Cleanliness, property conditions & facilities
If travelling for business, it’s good. Rooms are small. Bathroom sink not practicable.
Stayed 2 nights in Jun 2023

10/10 Excellent

dan, Redwood city

Liked: Cleanliness, staff & service, property conditions & facilities
Right in the middle of the city center.
Stayed 1 night in Jun 2023
Response from Clémence - Directrice on 7 Aug 2023
Dear Dan, Many thanks for sharing your feelings about your stay with us. I'm happy to read that you enjoyed our place, and all our team !Looking forward to welcoming you again,

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms and very convenient. Hotel was being renovated so the public areas were not available at this time. A little hard to find and parking is a block away. Overall we enjoyed our stay.
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with impeccable Five Star Service
I have been to the hotel before, and this stay did not disappoint. Wonderful amenities, including a large bathtub and adjoining walk-in rainfall shower. The location is perfect: three tram stops from the train station. It is in the heart of the historic district in walking distance to the Fine Arts Museum and the Museum of the Résistance. Lots of dining options. BUT the most impressive aspect of the hotel is the warmth and helpfulness of the staff. Everyone was lovely, but Tracy and David were particularly memorable. I was dying for a cup of coffee when I arrived, and Tracy told me there was an expresso machine in the room. I told her I was too tired to deal with that. She offered to make me one in the lobby. When I asked if she had milk, she walked to the kitchen and brought me out milk. She could have easily directed me to a cafe, but she didn’t. The next day I needed directions, etc., and David helped me with this. The next day he once again asked me how my stay was in Grenoble. His kindness and helpfulness made the stay so enjoyable. Even the housekeeping staff was friendly and wished me a good day when I went out. I could not have asked for a pleasanter stay.
Stayed 2 nights in Jun 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from Clémence - Directrice on 23 May 2023
Dear Karen,Many thanks for sharing your feelings about your stay with us. We are happy to hear that you had a good stay and we hope to welcome you again very soon.Kind regards,

6/10 Okay

Amir

Nice location. My deposit is still blocked since 2 weeks after my check out. They didn’t do the follow up. They ask me to check with my bank. Some of staff are not professional. (Not all of them) My room was noisy. I didn’t like the view of my room. (the roof of other buildings)
Response from CM on 14 Feb 2023
Dear Amir, Thanks for sharing your thoughts with the team. I'm sorry to read about your experience with us. We can assure you that bank delay about the garantee is sometimes too long. I hope to be able to offer you a better stay when you'll come back ! Do not hesitate to ask us some room with balcony with city view ! Kind regards, Clémence - General Manager

10/10 Excellent

donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the ferry boats, nice big pool, no charge for great breakfast, parking on site.
Stayed 1 night in Oct 2022

10/10 Excellent

Richard, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the centre of town. Staff were super helpful. Very comfortable room (Junior suite) Everything worked. Very comfortable bed
Stayed 3 nights in Oct 2022
Response from La Direction on 19 Dec 2022
Dear Sir,We thank you very much for sharing your experience on our Expedia website. We are glad to learn that you enjoyed your stay with and that you appreciate our services and staff.We are looking forward to welcoming you very soon again! Best Regards,the Management Team

10/10 Excellent

Ginny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful room. Leave time to take a bath in wonderful tub. Excellent location. The only problem was noise outside late on a festive Saturday night as would be the same for any hotel in this area.
Stayed 1 night in Oct 2022
Response from La Direction on 19 Dec 2022
Dear Madam, We thank you for sharing you advice on our Expedia website. We are glad to know that you have a pleasant stay with us . We will be glad to welcome you again very soon ! Best Regards,The Management Team

6/10 Okay

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable but avoid a front facing room
Hotel is very comfortable with a good breakfast. Noise from the street at night (up to 2am in the morning) is annoying.
Stayed 1 night in Oct 2022
Response from La Direction on 19 Dec 2022
Dear sir,Thank you for sharing your experience on our Expedia web site. We are glad to know that you enjoyed your stay with us. We look forward to welcoming you again on your next stay in Grenoble Best Regards,The Management Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As great as its reviews!
The acclimations were excellent. Great bathtub and shower. Comfortable bed. Every person at the front desk I dealt with in three days was amazing. The recommendations for restaurants were excellent. This hotel understands the importance of customer service. What a pleasure it was to stay there. And it was a short tram ride to and from the train station. I would stay there again with relish!
Stayed 3 nights in Sep 2022

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from The Management Team on 14 Sept 2022
Dear Sir,Thank you for choosing our establishment on your recent stay in Grenoble. We are happy to know that you had a pleasant time with us and we hope to welcome again very soon. Best Regards,The Management Team

10/10 Excellent

Leilani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from The Management Team on 14 Sept 2022
Dear Madam, Thank you for choosing our establishment on your last visit to Grenoble. We are glad to know that you enjoyed your stay in the hotel. All the team look forward to welcoming you again in a near future. Best Regards, The Management Team

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent - Just Bad Allergies
Perfect location and friendly staff. Only issue I had was bad allergies but that’s probably my fault for not requesting a hypoallergenic room. It was just a single night so it was fine. I would stay again and make sure I tell them about allergies.
Stayed 2 nights in Aug 2022

8/10 Good

Lance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from The Management Team on 14 Sept 2022
Dear Sir,Thank you for choosing our establishment during your recent visit to Grenoble. We are happy to hear that you enjoyed your stay with us and we hope to welcome you again very soon. Best regards,The Management Team

10/10 Excellent

MELANIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022
Response from La Direction on 8 Sept 2022
Madame,Nous vous remercions d'avoir choisi notre établissement lors de votre dernier séjour à Grenoble. Nous sommes ravis d'apprendre que vous avez passé un agréable séjour parmi nous. Nous espérons vous accueillir à nouveau très prochainement. Bien à vous, La Direction

10/10 Excellent

LANA

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Special thanx su reception desk gentlemen on morning of 3rd aug for printing my travel docs!
Stayed 1 night in Aug 2022

10/10 Excellent

Darlene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and the facility and rooms were superb.
Stayed 6 nights in Jul 2022
Response from Le Grand Hotel de Grenoble on 29 Jul 2022
Thank you very much for your feedback, we would be glad to welcome you again.

10/10 Excellent

Ari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from The Management team on 15 Jul 2022
Dear Mister Kowalsky, Thank you for sharing your experience on our website. We are glad to know that you enjoyed your stay in the hotel. All the team look fordward to welcoming you again in a near future. Best Regards, The Management Team

8/10 Good

Mayokun

Stayed 1 night in Jul 2022
Response from Management Team on 15 Jul 2022
Dear guest, We thank you for your feedback on our Expedia website. We are glad to know that you have a nice stay with us. We look forward to seeing you again in a near future! Best Regards, The Management Team

10/10 Excellent

Jasna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly hosts and location is fantastic!!! We lived it!!!
Stayed 4 nights in Jun 2022
Response from the Management Team on 15 Jul 2022
Dear Madam, Thank you for feedback on our Expedia website. We are glad to know that you have enjoyed your stay with us. We look forward to welcoming you again very soon. Best Regards, The Management Team

6/10 Okay

Richard

It's OK
Hotel is in OK condition. It need an update on all aspects.
Stayed 1 night in May 2022
Response from La direction on 24 Jun 2022
Dear Sir, We thank you for sharing your experience on our Expedia website. We are sorry to know that the hotel did not totally meet your expectations. Please be informed that some refurbishment works are expected by the end of the year. We hope to welcoming you in the hotel. Best Regards, The Management Team

10/10 Excellent

Setrak

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nc
Stayed 2 nights in May 2022
Response from La Direction on 24 Jun 2022
Dear Sir, Thank you for sharing your experience on our Expedia website. We are glad to know that you enjoyed your stay with us. We look forward to welcoming you in a near future. Best regards, The Management Team

6/10 Okay

Henry, Shaftesbury

Stayed 1 night in Apr 2022

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely hotel. The staff are extremely friendly, helpful and efficient. Tons of dinning options. Had a wonderful business trip because of this property. Definitely staying there again when I return in May.
Stayed 4 nights in Apr 2022
Response from The management team on 25 Apr 2022
Dear Madam, Thank you for this amazing 5/5 mark ! We are so happy that you enjoyed your stay with us. We will be glad to welcoming you in May. The Management Team

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and quality of accommodation. Excellent value for money. Highly recommended.
Stayed 2 nights in Mar 2022
Response from The manegement team on 2 Apr 2022
Dear Sir, We thank you for sharing your experience on our Expedia website. We are glad to see that you enjoyed your stay with us and we are looking forward to welcoming you again very soon! Best Regards, The Management Team

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, room comfort
A gold medal experience
Wonderful staff, great location, comfortable very clean room. Would recommend this hotel wholeheartedly. Loves the hotel, loved the city!
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

6/10 Okay

Polytimi

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Nov 2021

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Amazing hotel by the French Alpes. Everything was amazing. Staff was very helpful and kind, the location couldn’t have been better.
Stayed 3 nights in Nov 2021

8/10 Good

Oluwamayokun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2021

10/10 Excellent

Ross

Stayed 1 night in Nov 2021