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Reviews of Motel 6 Mcallen, TX

2 out of 5
Motel 6 Mcallen, TX
700 W Expressway 83, McAllen, TX

Reviews

6.8
Rating 10 - Excellent. 305 out of 993 reviews" "
Rating 8 - Good. 231 out of 993 reviews" "
Rating 6 - Okay. 164 out of 993 reviews" "
Rating 4 - Poor. 98 out of 993 reviews" "
Rating 2 - Terrible. 195 out of 993 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ken

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty with bugs. DON'T STAY THERE!
Stayed 1 night in Apr 2024
Response from javier on 19 Apr 2024
sorry we did not meet your expectations but we are working hard to make sure it get better.

2/10 Terrible

Martin A

Stayed 1 night in Mar 2024

10/10 Excellent

Priscilla

Travelled with family
Liked: Amenities, property conditions & facilities
Sometimes theres creepy men out there
Stayed 7 nights in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi Priscilla,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

2/10 Terrible

Jose

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed!!! My reservation room was not ready at the time and wanted to put me in a smelly smoking room instead. Will not recommend this place
Stayed 1 night in Mar 2024
Response from javier on 1 Apr 2024
sorry we did not meet your expectations we are working hard to make it happen.

10/10 Excellent

Marchant

Stayed 1 night in Mar 2024
Response from javier on 19 Apr 2024
nice. and hope to see you soon.

8/10 Good

Eduardo

Good
Stayed 1 night in Mar 2024
Response from javier on 1 Apr 2024
hope everyone was comfortable.

8/10 Good

Rick

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The only thing that I had a complaint on was the shower didn’t work very well. Needs to be repaired or replaced
Stayed 1 night in Mar 2024
Response from javier on 1 Apr 2024
sorry we will relpace the shower head fot the next guest

2/10 Terrible

Eric

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Just needed a place to sleep for the night near the airport. All I cared about was a clean room with a bed, that was it. The bed was awful and very soft. The sheets did not seem well cleaned. There were cockroaches as well in the room. The room was not well taken care of. I had to sleep with one eye open because I did not feel safe. There were shady people walking outside as well. I will say I do not recommend or will ever stay at this hotel again.
Stayed 1 night in Mar 2024
Response from javier on 1 Apr 2024
sorry we did not meet your expectations. we are working hard to make it right.

4/10 Poor

Adrian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very shady people always roaming around. Dirty place and noisy place, very annoying. Hot water doesn't stay hot in the shower. No hot water in sink. Noisy neighbors upstairs and next to me several nights in a row.
Stayed 3 nights in Feb 2024
Response from Nancy Y. on 19 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Neelie

Stayed 1 night in Mar 2024
Response from javier on 1 Apr 2024
nice comments.

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Courteous staff and great location.
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Sonia, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
It's good place
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 6 Mar 2024
Hi Sandra,Thank you for positively rating your stay!!Maz K.#Team6

4/10 Poor

Adrian

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 7 Mar 2024
Hi Adrian,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Adrian

Disliked: Cleanliness, property conditions & facilities
Response from Brand Experience Team on 7 Mar 2024
Hi Adrian,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on 7 Mar 2024
Hi Juan,Thank you for the amazing rating!! Maz K.#Team6

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 28 Feb 2024
Hi Luis,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 28 Feb 2024
Hi Ruben,Thank you for the excellent review! Lilith#Team6

2/10 Terrible

Juan

Disliked: Staff & service, property conditions & facilities
I need a room NO smoking. But a error only smoking Fatal
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 28 Feb 2024
Hi Juan,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

4/10 Poor

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on 8 Mar 2024
Hi Eric, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Natalie #Team6

8/10 Good

Ramiro

Travelled with partner
Good
Stayed 2 nights in Feb 2024
Response from javier on 15 Feb 2024
thanks and hope to see you soon.

4/10 Poor

Omar

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from javier on 15 Feb 2024
sorry we did not meet yor expectations we are currently working to make things right.

6/10 Okay

Rashid

Travelled with partner
Shower had no hot water.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Rashid,Thanks for your review, we really appreciate the support. Maz K.#Team6

4/10 Poor

Rogelio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're just staying for a night sleep it is cheap but beware of all the homeless around, they even have an rv in the parking lot with noisy people living in it. This motel still has smoking rooms at a cheap price. Would recommend just to pass by or for a one night sleep.
Stayed 1 night in Jan 2024
Response from javier on 4 Feb 2024
SORRY WE DID NOT MEET YOUR REQUIREMENTS.

4/10 Poor

Aracely

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from javier on 4 Feb 2024
SORRY WE DID NOT MEET ALL YOUR REQUIREMENTS.

10/10 Excellent

Melina

Travelled with partner
Liked: Amenities
Stayed 1 night in Jan 2024
Response from javier on 25 Jan 2024
thanks for the good comments

2/10 Terrible

Lorie

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not book here!! the staff is very rude, unprofessional trashy. Upon entering the room, the lights do not work the TV did not work. The microwave did not work nor the refrigerator. None of the outlets in the room worked. The bed was broken. It was stained dirty there was bedbugs, there was no drainage in the restroom so everything was overflowing and when I complained to the staff they said there was nothing they could do that they overbooked the rooms and I had paid for two bed and only got one bed there was a policy that if I canceled they keep my money . Around 5:30 in the morning the neighbors were still fighting, banging on doors, banging on my door, banging on the windows, yelling threatening to kill each other in the parking lot when I called to the front desk they said yeah it happens here often just ignore it and hung up on me so I called Pd and they could hear what was going on through the phone, but nobody ever showed up I’m guessing that’s how bad that hotel is it not even the Pd wants to deal with it. come to find out there has been killings here at this hotel.
Stayed 1 night in Jan 2024
Response from javier on 25 Jan 2024
sorry for the inconvenience and believe me we are working to make it right

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wi-fi dont work well
wi-fi isnt good
Stayed 1 night in Jan 2024
Response from javier on 25 Jan 2024
thanks for the nice comments

10/10 Excellent

Diyer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from javier on 25 Jan 2024
thanks for the nice comments

6/10 Okay

Nelly

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I liked that there’s shops near by, but what I did not like was that I saw a small cockroach and there was flies inside the room. Also, the floor feels sticky and very humid.
Stayed 1 night in Jan 2024
Response from Nancy Y. on 17 Jan 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terrible

Shubham

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually don’t leave reviews but this place was so dirty there is no way it should go unnoticed. Every single corner of the room was dirty. Walls had stains, 2 lights did not work, furniture seemed like it was picked up from the trash or donated from a correctional facility. I have been to plenty Motel 6’s and while they’re not a Hilton or Double tree they are at least clean. DO NOT BOOK HERE.
Response from Nancy Y. on 17 Jan 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

10/10 Excellent

Jose

Stayed 1 night in Dec 2023
Response from javier on 25 Jan 2024
thanks for the good comments. hope to see you soon.

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from javier on 25 Jan 2024
sorry we did not meet your expectations.

6/10 Okay

Laura

Travelled with partner
Liked: Cleanliness
It was very clean. Staff was nice. It did it's job for the price we paid. We needed a place to sleep only as we hardly spent any time during the day there. The bed mattress was very uncomfortable as it seems like it had been used for a good length of time by someone and was very uneven. There was a significant dip in the mattress.
Stayed 2 nights in Dec 2023
Response from javier on 25 Jan 2024
yes and we are working on the mattress.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Very nice, clean and comfortable
Stayed 1 night in Dec 2023
Response from javier on 30 Dec 2023
;thanks for your nice comments and hope to see you back soon.

10/10 Excellent

Santos

Stayed 1 night in Dec 2023
Response from javier on 25 Jan 2024
thanks for the nice Commets hope to see you back soone..

2/10 Terrible

Marcelino

Stayed 1 night in Dec 2023
Response from javier on 25 Jan 2024
sorry for the inconvenience we are working to make it right.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe quiet and nice there's not really anything i don't like
Stayed 7 nights in Dec 2023
Response from javier on 30 Dec 2023
great thanks.

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check took a long time and office staff not very pleasant. Also their was no hot water and the toilet was clogged, when called office was informed their handy man is sick and as far as the hot water was informed to let water run for five minutes , so ran for twenty minutes and no hot water. Towels had rust stain, and no water pressure in “cold” shower.
Stayed 1 night in Dec 2023
Response from javier on 30 Dec 2023
sorry we did not meet your expectations we are work on the issues.

10/10 Excellent

Oscar

Stayed 1 night in Dec 2023
Response from javier on 30 Dec 2023
t;hank you for the nice compliment and hope to see you back soon.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Unsafe and Scary
The first night there qere at least 3 very LOUD fights all throughout the night. A glass window was even broken in the violence. When the first fight began and we thought let's contact the front desk for security or PD, we realized the room didn't even have a phone to call the front desk! And of course the number was automated wasting time to get through to the front desk from a cell phone. It was a very rough stay to say the least. Will not be staying or recommending this place to no one. The room was so run down. There were wires hanging from the ceiling indicating where light fixtures should be but sadly they were obviously missing. Apparently this hotel is known for violence among other problems in the area. Wish I knew that prior to the booking. Online details and pictures were extremely misleading.
Stayed 2 nights in Dec 2023
Response from javier on 30 Dec 2023
sorry for the inconvenience, we will work on the issue you mentioned and clean up the mess.

6/10 Okay

Javier

Stayed 1 night in Dec 2023
Response from javier on 30 Dec 2023
we did not meet all the requirements. we are working to make it right.

6/10 Okay

carlos

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
.
Stayed 5 nights in Dec 2023
Response from javier on 30 Dec 2023
sorry we did not meet your expectations. working hard to do it right.

8/10 Good

Irving Azahel

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
A/c needs some manteinance!!!
It was great for the price, the only 2 things that bothered us was the a/c was dirty and full of mold and the bathroom door didnt close, besides that everything was great
Stayed 1 night in Dec 2023
Response from javier on 30 Dec 2023
yes we are going to PM that room for the next guest.

10/10 Excellent

Fernando

Stayed 1 night in Dec 2023
Response from javier on 25 Jan 2024
hi thanks for nice comments. and hope to see you back soon.

10/10 Excellent

Eduardo

Stayed 1 night in Dec 2023
Response from javier on 16 Dec 2023
thanks for the good comments and hope to see you back soon.

6/10 Okay

Eduardo Ojeda

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel was average. Hot water in the morning shower not enough warm.
Stayed 1 night in Dec 2023
Response from javier on 14 Dec 2023
sorry we did meet all of your requirements we are working hard to make it right.

6/10 Okay

Marlenne

Stayed 2 nights in Dec 2023
Response from javier on 14 Dec 2023
sorry we did not meet your expectations , we are working hard to make it right for you.

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Dec 2023
Response from javier on 10 Dec 2023
thanks for nice comments and for your business hope to see you again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from javier on 1 Dec 2023
hi david, thank for your nice message.

2/10 Terrible

Elizabeth

Stayed 1 night in Nov 2023
Response from javier on 30 Dec 2023
sorry for the inconvenience, we are working hard to make it right.