Lobby

Reviews of Econo Lodge McAlester

2 out of 5
Econo Lodge McAlester
731 S George Nigh Expy, McAlester, OK

Reviews

7.8

Good

Rating 10 - Excellent. 145 out of 443 reviews" "
Rating 8 - Good. 147 out of 443 reviews" "
Rating 6 - Okay. 89 out of 443 reviews" "
Rating 4 - Poor. 43 out of 443 reviews" "
Rating 2 - Terrible. 19 out of 443 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Rachel

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities
Not going to stay here again.
Stayed 1 night in Mar 2024

6/10 Okay

Michelle

Travelled with partner
Disliked: Property conditions & facilities
Locks to door was messed up , large gap in the door showing light through the crack-could probably see from outside into the room . Tv remote wasn't functional. Very loud due to highway traffic . For a last minute stay it served the prupose for a place to sleep but wouldn't recommended or plan to stay again.
Stayed 1 night in Mar 2024
Response from Volly on 19 Mar 2024
Dear guestThank you for staying with us and taking your time to rating hotel online. We apologized for your in convince and issue with door lock. We will share your review with maintenance team and giving you a better service.Thank youManagementEcono lodge

8/10 Good

Chad

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
When you stay at a motel, the expectations are pretty low. However, the room was nice and clean. The bed was comfortable and the pillows were great! Not a bad stay.
Stayed 1 night in Mar 2024

6/10 Okay

Doug

Travelled with family
Stayed 1 night in Jan 2024
Response from Volly on 15 Jan 2024
Dear guestThank you for staying with us and taking your time to rating us online. Your review is really important to us as making batter services for future. We hop to see you again and give us another chance to serve you batter in future.Thank youManagementEconolodge

4/10 Poor

April

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Volly on 14 Jan 2024
Dear guestThank you for staying with us and take your time for rating us online. Your feedback is really important to us. We use your response as serve our guest batter in future. I hop that you will give us another chance to serve you batter in future and hop to see you again.Thank youManagementEcono lodge

10/10 Excellent

Donny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have hidden fees like I had to pay an extra 55 dollars 50 I should get back but 5 I won't
Stayed 2 nights in Dec 2023

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean workers were so nice great breakfast.They were very hepful I would stay here again .
Stayed 7 nights in Nov 2023
Response from Wally on 3 Dec 2023
Thanks you dear Guest for staying with us and taking your time to give us your thoughts. It was pleasure to have you here. And we assure you to continue providing at our best.

4/10 Poor

Jeremy

Stayed 2 nights in Nov 2023
Response from Volly on 14 Jan 2024
Dear guestThank you for staying with us and giving your time to rating us online. I hop that you will give us another chance to serve you batter in future. Have a nice day.Thank youManagementEcono lodge

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Volly on 24 Oct 2023
Dear guestThank you for staying with us and give us a good review. Hop to see you again and have a nice day.

6/10 Okay

Roger

Travelled with partner
Disliked: Property conditions & facilities
Room was ok, bathroom was ugh tub plug was broke so even if you felt like it was clean enough you couldn’t take a bath. , no coffee maker in room. Could hear the people up stairs and outside
Stayed 1 night in Oct 2023
Response from Volly on 24 Oct 2023
Dear guestThank you for staying with us. Hope to see you again in future and give us a another chance to serve you batter. Have a great day!

8/10 Good

Jody

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Volly on 24 Oct 2023
Dear guestThank you for staying with us and giving us a good review. Hope to see you again in future and have a great day!

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Mary

Stayed 6 nights in Jul 2023

10/10 Excellent

Karen

Stayed 1 night in May 2023

2/10 Terrible

Jeremy

Stayed 1 night in Apr 2023

10/10 Excellent

Johnny

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Quick and convenient
Stayed 1 night in Mar 2023
Response from Volly on 22 Mar 2023
Thank you dear guest for your stay and valuable feedback. It means a lot for us. And we hope to see you again with the best hospitality.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
Horrible Customer Service
Would not stay here again. Management was very rude.
Stayed 1 night in Mar 2023
Response from Volly on 22 Mar 2023
Dear Guest, I apologize for the discomfort that you had experienced. I assure you that we will take care you better way next time. But the fact is you broke the rules and policy of the Hotel and for that my FD agent have informed you and you seemed like you did not wanted to follow policy and you did whatever you wanted to do and which is unacceptable here. You need to keep your ego and attitude aside.

4/10 Poor

Alicia

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The continental breakfast included on this hotel’s website is not available. We would have booked elsewhere if we had known this.
Stayed 1 night in Feb 2023
Response from Volly on 22 Mar 2023
Dear Guest, I apologize for that you missed our breakfast time. It was 6-9 in the morning and there is a big sign on the front desk but you showed up after breakfast hour. and I know it was only 20-25 mins past after 9 but the thing is that we have to go according to rules and timings.

10/10 Excellent

Gay Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we needed. Thanks
Stayed 1 night in Feb 2023
Response from Volly on 22 Mar 2023
Thank you dear guest for staying with us and we appreciate for your feedback to us. we hope to see you again and we assure you to fulfill your needs.

4/10 Poor

Mari

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

4/10 Poor

kelvin

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
It was a place to sleep and that’s about it
Stayed 1 night in Feb 2023

10/10 Excellent

Art

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Great place and location, right across the street from the ocean. Very clean. Good amenities, great restaurant. Free parking for cruise line customers
Stayed 1 night in Jan 2023

6/10 Okay

Tamara

Liked: Cleanliness, property conditions & facilities, room comfort
Blah
They say there is a $2 cleaning fee but charged $3 which I know just a $1 but still
Stayed 1 night in Nov 2022

2/10 Terrible

Tiffany, Fort worth

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Property run down, dirty and was given space heater at checkin.
Stayed 2 nights in Nov 2022
Response from Volly on 18 Nov 2022
Dear Guest, I apologize for the inconvenience for your crew stay here. I wanna inform you that we have given a extra heater because if extremely cold so that was an extra heater. again I am sorry for that too but if you wanna come for a property visit to verify whether it’s a rundown or not. Because it’s not a rundown . So I would just suggest that please don’t write anything if you can’t satisfied. People seek the truth and the truth is we are open 24 hours to show you our property.

2/10 Terrible

Holly

Disliked: Staff & service
Stayed 1 night in Oct 2022

10/10 Excellent

James

Stayed 2 nights in Oct 2022

8/10 Good

Raymond

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Decent breakfast with no takeout.
Stayed 1 night in Sep 2022
Response from Volly on 17 Sept 2022
Dear guest, thank you for your feedback and your stay with us. We assure you that we will continue provide a better service.

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service
The staff was very nice & helpful. The room could use some new paint here & there but was acceptable for our one night stay.
Stayed 1 night in Sep 2022
Response from Volly on 10 Sept 2022
Thank you dear guest for your time and effort to review us. This means a lot and yes we will consider your suggestion and we hope to serve you more better way next time.

6/10 Okay

Anadeli

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The room was clean only issue I have is that the breakfast was really poor
Stayed 1 night in Jul 2022

6/10 Okay

Vickie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great location right off the highway. Property was very dated (especially the bathroom area), rooms were dark, floors kinda wavy and funky. AC was very cold. Breakfast area was severely lacking!
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was clean and very comfortable bed
Stayed 1 night in Jun 2022

10/10 Excellent

Dagoberto

Stayed 1 night in May 2022

4/10 Poor

Pa

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staffs were nice
Stayed 1 night in May 2022

8/10 Good

SCOTTY

Stayed 1 night in May 2022

4/10 Poor

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Refund of required deposit
Had to pay deposit at time of arrival. Full refund NOT received at time of checkout.
Stayed 1 night in May 2022

8/10 Good

Mary

Travelled with partner
Liked: Staff & service
Staff was very considerate and pleasant
Stayed 1 night in May 2022

2/10 Terrible

Linda

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay there!!
Will not stay at this motel again, constant running water in tub kept us awake. People did not stick with hotels.com agreements, can't trust them!!! Would recommend never stay there!! I have never wrote a review like this before.
Stayed 2 nights in May 2022
Response from Volly on 18 May 2022
I apologize for all your inconvenience at the property. I wish of you could informed us during your stay with us so we could sorter it out and make you feel comfortable. And first of all dear guest, you have lied and hide your pet that was with you. You have rejected about pet upon asking of having pet. So we were doing what we supposed to do but as a loyal guest you have not done right. But I still regrets about your discomfort. And I apologize. And again I can understand how you must be feeling after getting caught with pet although you have rejected.

2/10 Terrible

Danielle

Stayed 1 night in May 2022

8/10 Good

justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

4/10 Poor

Norman, Richmond

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The parking lot was small and completely full. We had to take a spot that was not a spot. The room was not well maintained and I felt it was lower than the brand standard just at the level of a non-corporate brand status.
Stayed 1 night in Mar 2022

4/10 Poor

Ray

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
beware
we cleaned our room before we left..emptied garbage and left dirty towels in tub we got charged $25 because the guy said the room was a mess/told me several different excuses and so i called choice hotels..the hotel guy told him it was cause there was a stain on sheet they couldnt get out..which was bullcrap also they chatmrged $52 incidental charge each nite but only regunded 50
Stayed 1 night in Feb 2022

2/10 Terrible

Helen

Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Don’t stay there!!
Stayed 1 night in Jan 2022
Response from Volly on 1 Feb 2022
Dear guest, Thank you for taking your time for review. We apologize for your trouble while staying with us. We can serve you better next time. Thank you Volly patel

10/10 Excellent

Kristine

Stayed 1 night in Dec 2021

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Tiffany

Travelled with family
Disliked: Staff & service, room comfort
Disappointed
We got to the hotel. And was charged a extra 49 dollars. When checking in they said 40 would be returned after check out its been a week and it still hasn't been returned. Then. The people next to us played their music so loud all night. When we called the front desk about it they said they would tell them that our room called and to turn down the music. So when we woke up in the morning the people next to us had thrown cigarettes all over our vehicle
Stayed 1 night in Oct 2021

6/10 Okay

Barbara

Stayed 2 nights in Oct 2021

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and clean
Great place for a quick cheap stay. Especially with pets
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Staff & service
Price. Unfortunately getting in and out , due to road construction, was difficult.
Stayed 1 night in Aug 2021
Response from Volly on 24 Aug 2021
Thank you dear guest for your time and feedback and is an important to us. And I apologize for the inconvenience to get into the property.

8/10 Good

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stop!
Room was large and clean, bed was comfy. Nothing fancy but certainly good for an overnight. Close to several eateries. Only downside is the entrance is tricky due to construction right in front which will last another 6 months. Plenty of room for our dog kennel. Bathroom was a bit tight but ok. Well lit parking lot and quiet at night. Our pet deposit was refunded very soon after check out. We will stay again on our way through, good value for price.
Stayed 1 night in Aug 2021
Response from Volly on 24 Aug 2021
Thank you dear guest for your time and feedback and is an important to us. Thank you for staying with us and hope will see you again in future .