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"Clean room house keeping ladies were and is an amazing staff, nice hotel but key cards didn’t work and checking out girl was terrible front desk deanna I think her name she was inhospitable , she’s rude doesn’t know how to talk to people I guess that’s why she doesn’t answer the phones and noncompliant when we ask about late checkout her answer was no we busy full !!! , the breakfast was terrible, the noise from the highway and the next door slamming the door our room shook I pay one night for a business meeting that was delayed a bit and we asked for a couple more hours and was turned down . I’m glad because we won’t be going back!!"

"Hotel was very clean and check in and out was quick and effecient. Compimentary breakfast or at least coffee would have been nice, as most similar hotels offer. Also the bar did not open til 6pm....we would have liked to have had a cocktail when we checked in at 4 or 5 prior to leaving for the function we had to go to. Overall very nice hotel."

"It was dirty (since had old toothpaste still in it, toilet had hairs on it, bed smelled of a woman's perfume). No comfortable, just two old sheets with a fleece blanket in between. I reserved it for 3 nights and left after 1. When checking out, the receptionist immediately gave us the Expedia contact number indicating this often happens. It was gross. I felt bad having my wife stay here. I'm OK with old; but there's no excuse for dirty/unclean."

"First there were no cookies offered at check-in. We had to go down later to ask. This is their schtick, you’d think they be on top of it. Not a huge deal but again- it’s their thing… the cookies… Second-Located next to a convention center so we’re told if you leave the garage there might not be parking later! This is why we stayed here so there was parking available. Figure something out! Have specific parking for your guests! Should be priority. Third- the room had visible crumbs on the floor, the toilet handle had to be held in order to flush entirely and this was not a quick process. The shower did not get hot until the shower ended- 10 minutes. The room temperature was 75 upon arrival, The air was adjusted- maintenance was called later in the evening, the solution- opened a window. The temperature was 76 when we left the next day with the window open! Checkout is at 11. At 930 housekeeping is knocking on the door to see if we’ve checked out! This is not a hotel I would stay at again. "

"Had a pleasant and comfortable stay."

"Very nice environment, staff was pleasant, and breakfast was delicious!!"

"Only hot option was hard boiled eggs. Toaster only toasted light, even on dark option. Place was clean and organized. No vending machines anywhere in the building. Our room on the third floor smelled like dirty socks unless the AC was on. The thermostat only worked when it wanted to. Saw the front desk lady throw her cigarette down in front of the main door on her way in. "

"The staff was very courteous & friendly. The room was clean & the breakfast menu was great serving different options every morning. We will stay here again the next time we are in New Paltz."

"The room was very clean and quiet"