On the beach, white sand, sun-loungers, beach umbrellas

Reviews of Cocotiers Hotel – Mauritius

2 out of 5
Cocotiers Hotel – Mauritius
Royal Road, Tombeau Bay

Reviews

7.6

Good

Rating 10 - Excellent. 39 out of 155 reviews" "
Rating 8 - Good. 66 out of 155 reviews" "
Rating 6 - Okay. 30 out of 155 reviews" "
Rating 4 - Poor. 14 out of 155 reviews" "
Rating 2 - Terrible. 6 out of 155 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Alexander

Stayed 3 nights in Nov 2023

4/10 Poor

Mariambibi

Travelled with partner
Disliked: Amenities
Needs an upgrade from rooms to dining. Staff not helpful and wanted to charge 400 rupees for drinks which we didn’t have. Did not replace towels, had to go and ask every day. No phone in the room, physically had to go to reception. Not much choice in the buffet. Would not recommend.
Stayed 5 nights in Aug 2023

4/10 Poor

William

Business traveller
Disliked: Property conditions & facilities
Proximity to the sea -shore was appealing. The food was well cooked. There is need to change the bed it is very uncomfortable and the linen is of poor quality. The furniture is also of poor quality. Need to provide water and body lotion even at a cost. Mosquitos were a nuisance, they can be controlled by spraying. It does not make sense to run a hotel without wifi facilities for guests. Most guests are business people who want to do business while at the hotel. This was a huge let down because wifi was available at the reception so one had to go to the reception area to access wifi. Remember people are prepared to pay for good service.
Stayed 6 nights in May 2023

6/10 Okay

Jose

Business traveller
Disliked: Staff & service
Stayed 2 nights in May 2022

10/10 Excellent

stojan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happen that I like it.
Stayed 2 nights in Dec 2021
Response from Yashill on 8 Dec 2021
Hello Stojan and thank you for your review. We are very happy that you had a great stay at our hotel and we hope to have an opportunity to welcoming you soon again. Best Regards, The Management

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Whoever took the photos of this property did an excellent job because in reality it doesn't look much like this. In need of renovation.
Stayed 3 nights in Aug 2019

8/10 Good

Joseph

Liked: Cleanliness, staff & service, room comfort
Stayed 10 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful quiet hotel in a relaxing setting! The room was lovrly and clean and a super ocean view. The restaurant menu could do with a few more choices tho.
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
this is a one night stay motel full of ants. The hotel wants to make money from its guess
Stayed 7 nights in Dec 2018

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
decent budget resort with nice beach, friendly staff
Stayed 1 night in Dec 2018

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at the Cocotiers Hotel – Mauritius
A great little hotel right on the beach with the dining room open to the beach. Food and service were very good, room was cleaned every day, wifi was very good. The hotel is a little isolated so really need a car to go out and about.
Stayed 9 nights in Nov 2018

10/10 Excellent

Verified traveller

Good overall
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
I saw a mice the night I checked-in just in the front desk, because it’s a kind of outdoor area I think. and a cockroach in my room, so I didn’t feel good at all. But Big thumbs up with for the beach and pool though. The staff is great also.
Stayed 1 night in Oct 2018

8/10 Good

Rajeev

Liked: Cleanliness, property conditions & facilities, room comfort
Secluded beach resort but don't be too demanding!
Service could have been better. first TV was not working, then shower and later water was not available for almost entire hour of morning without any notice.
Stayed 2 nights in Sep 2018

8/10 Good

Laetitia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel is very nice, clean, the rooms are simple but comfortable. The bathroom is a bit old fashioned but it's clean. The employees are very nice ! The restaurant's food is good. The beach is not the most beautiful in Mauritius but it's clean and nice. The hotel is a little isolated.
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Disliked: Room comfort
Nice hotel
Stayed 6 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent, right on the beach, great sea views
I had a great stay, the staff are friendly and polite, rooms are very clean and neat. Beautiful aesthetics.
Stayed 2 nights in Feb 2018

8/10 Good

Mandy

Liked: Cleanliness, room comfort
Stayed 5 nights in Jan 2018

4/10 Poor

Brian

Disliked: Cleanliness, room comfort
Great pictures.
Their pictures are the best part. Ok place to stay if you are needing to be north of Port Louis. But, keep your expectations low.
Stayed 4 nights in Dec 2017

8/10 Good

Fabio, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel close to the beach
Our stay was really a pleasure, price-wise is a lovely place where to spend your holidays close to the beach. Just to note that we had a technical problem with our room but manger gently upgraded with one in front of the swimming pool, much appreciated, thanks!
Stayed 7 nights in Nov 2017

8/10 Good

Gary

Liked: Room comfort

6/10 Okay

POH LIN

Liked: Cleanliness, property conditions & facilities
Good but there is room for improvement
Wifi is unstable and there was no water for one night and the morning after that cos the pipe broke. The fact that I had to go to sleep without showering after a whole day out ruined what would be a good vacation.

4/10 Poor

RAGHU

Disliked: Staff & service
good rooms, but worst behaviour by Staff.
The welcome by the reception was good. The rooms are clean and comfortable. But some of the officers working at the restaurant as well as at the reception are very rude and they absolutely don't know how to treat guests, especially Indians from India!! (they forget that 68% of the mauritian population are Indians). They don't even keep coffee cups (or tea/coffee packets) or water in the room, and we were asked to go to the restaurant to get it. The food at their restaurant is below average. Our advise, especially for Indians, is avoid this hotel completely....

4/10 Poor

Sue, Lincoln, UK

Disliked: Property conditions & facilities
Cocotier Hotel Review
Hotel in need of renovation including room which was supposed to be one of the best. Place was at least clean and an attractive setting on the beach. Beach was not usable as covered in broken coral rather than sand. Pool out of action for the first 3 days of our arrival. Main problem of residence was wild dogs running around the pool, gardens, dining room, drinking from the pool and defacating on the beach. Staff, including security, showed encouragement to the dogs rather than deterring them from the premises, which was totally unacceptable. We were expecting to be able to choose our evening meal from an A'la Carte menu, but instead we were forced to eat a buffet selection which was full of veg and little edible meat at a high price. We could not go to nearby restaurants as the nearest was a twenty minute drive away. Breakfast was also very poor with mouldy bread on several occasions and food selection running out. After suffering ten days of wild dogs with no action from the hotel, We spent two days of our holiday travelling around other hotels to find alternative accommodation. We checked out with nearly two weeks of our holiday paid for and no refund offered before we left Mauritius. Expedia are working hard to assist us with our claim.

6/10 Okay

Nigel J

Liked: Staff & service, property conditions & facilities
Average small resort, nothing special
The hotel is only OK, nothing exceptional. I suppose for the relatively low price, it's good for a small resort-type hotel. Buffet breakfast is the same every day, French style never with any meat. The waiter said the milk is made from powder, therefore it varies from watery to thick depending on the day. Cheese at breakfast and dinner is the cheapest processed cheese slices. Coffee is like brewed water. Wi-Fi in the rooms varies from non-existent for the whole day long to superfast at other times... Worth paying EUR 15 extra for the larger, cleaner seaview rooms with a much bigger bed and nice view. Garden rooms are small. Neither of the 2 rooms had a decent permanent Wi-Fi signal. Dinner buffet was OK but nothing exceptional, tended to be oily. Meat was chicken and fish (usually dorado) every day except on Diwali when there was also lamb. Pork sausages were served once at dinner. Desserts were mostly stodgy baked pie type, French style. The beach is quite rocky immediately near the hotel. Walk a few minutes to get to the sandier parts. Nothing at all around the hotel; closest supermarket was a 45-minute walk away towards Port Louis, but the road is very dangerous (narrow and little or no footpaths). Better to wait for the cheap regular buses instead. No restaurants anywhere near the hotel. It's a "stay inside the resort" kind of place. There is a "boat house" with snorkels, pedalos, table tennis bats/balls, etc. for rental but they had no licence for it and it closed down.

6/10 Okay

Ned, Esperance Australia

Liked: Staff & service
Disliked: Cleanliness
Disappointing start but improved with room change
We arrived to a room that backed onto a noisy road, looked out on the back of another building and most disappointing, had not been cleaned properly. The next day we were moved to a room further away from the road and that was more quiet, cleaner and with a view of the pool. The staff at this hotel are absolutely lovely and are one of the best aspects of this hotel. The other positives are the beachside pool and the half board option with great meals. On the down side, in both rooms the bathroom screens flooded the floor with water whenever we had a shower. Also there is no ceiling vent in the bathrooms so the windows are left permanently fixed open. There are no screens on the windows so this lets ants, flying bugs and geckos into the room (hopefully the geckos eat the bugs but we were a little concerned about mosquitos). The rooms are not very well sound proofed so we were serenaded through the night by fighting dogs and nocturnal roosters who don't seem to know when dawn actually begins.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Good place to relax away from work
Hotel is fine with the location and service. As it is on the beach for relaxing, not so comfortable using PC on the desk in the room that is dark without lighting. Cleaning was rather not sufficient upon check in...

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Sampath kumar, Coimbatore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great locatation and good deal .
Location Was awesome , Specially for the Price ! Right on the beach with really beautiful view of the ocean. Really Helpful staff. Breakfast was Average. Nothing Special but did the work. Rooms were little smaller compacted to there properties. Definitely come back.

2/10 Terrible

ashvin B, leeds

Disliked: Staff & service, property conditions & facilities, room comfort
Worst service, No coffee making facilities or mini bar in the room, when complaint, the manager (Chinese guy)and his assistance Mr. Suraj, laugh it off did not take any action, nor wanted to provide it. see my complaint email from the hotel

8/10 Good

Ang2709, Cheltenham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Les Cocotiers
Les Cocotiers is a small and friendly Hotel and the staff are dedicated and professional. Our room directly overlooked the beach and pool with a view to die for. Nothing was too much trouble (i.e. kettle in the room when requested/local information etc.) This is not a 5 star establishment but does not pretend to be. If you want to get away from the crowds this is the place to go. Breakfasts were lovely and dinner in the evening was plentiful and varied - maybe not to European tastes but I did not book a gourmet break. Plenty of pluses and no minuses for us. I would stay there again without hesitation.
Response from Giovanna Blin - General Manager on 3 Nov 2015
Dear Ang2709; Thank you for this kind review of our hotel. I am glad to read that your stay was enjoyable and that you had great memories of your time among us. Be assured that your kind comments have been passed on to all our Family Members, who will be greatly motivated to keep up the good work. Looking forward to many more happy visits!

8/10 Good

Graham, Greater Johannesburg

Liked: Cleanliness, staff & service
Hotel Cocotiers - pleasingly adequate
We selected this well-priced hotel as it was centrally located. This allowed for easy use of our rental vehicle to see much of Mauritius in 6 days. Although without all that a luxury hotel may additionally have, the friendly, helpful staff, the good kitchen, the adequate spa, the relaxed facilities made for a lovely stay.

8/10 Good

Molly, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
strongly recommend
We had a pleasant 3 nights 4 days stay. Basically it is in the middle of nowhere but there are local buses to Port Louis (1 direct bus) and Grand Baie (2 buses). It's simple to go about and people are very helpful. We opted for 1/2 board and that was a perfect choice as there was no where to eat other than the hotel itself. The food is simple but good. Would recommend strongly.

6/10 Okay

Verified traveller

Liked: Staff & service
3 days at cocotiers hotel
room needs renovation forget about a swim in the sea.. can enjoy only the beach. very nice food though...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant and relaxing stay at Les Cocotiers
We have spent 11 nights on HB at Cocotiers and have had an enjoyable stay overall. Looking at the 2 * rating at first have made me think that it will not be very nice for a family retreat but actually everything have turned out to be pleasant and convenient.The location is on a main road and this must be considered if you have plans to travel around.Our purpose of the trip was to get around the beautiful island of Mauritius and we have compromised on the accommodation so that we can hire a car and travel around.Every day we have been amazed by beautiful beaches and we were very pleased and happy to return to our peaceful accommodation at Les Cocotiers.The place is very peaceful,the green plants and palm trees in the gardens of the hotel are excellent and well kept. I will give 4* to the excellent Cocotiers staff,you are all fabulous people .Being on HB we have enjoyed delicious meals every day.The restaurant has a very nice view and amazing sunsets.It was all very quiet at night and pleasant.The beach is not suitable for snorkelling as it is close to the port and not as nice as other beaches nearby but if you have a car you can get to a nice beach easily. Nice atmosphere ,pleasant and relaxing sea view,kind staff,excellent cook preparing delicious meals so overall it is a very nice place.

8/10 Good

Bea, Poland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel
lovely, not crowdy, a very green place to stay for short or long time. the beach is not sandy but it is a good place for snorkeling. the hotel is very close to Port Louis. the staff always very helpful

8/10 Good

D, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, tranquil and very cosy hotel.
The staff were very welcoming and you can arrange all you need to do from the hotel. It was a good base for visiting the island. It is not 5* and you should go to the Sands, Oberoi etc if you want that, but it is far less tense at Les Cocotjiers and the whole experience was very touching.

6/10 Okay

Chris, Cape Town

Liked: Cleanliness, staff & service
Great Value option for Business travel
The low star rating I gave this hotel isn't really fair, but the fact is this is a 2.5 star hotel. Its not the most luxurious, modern or comfortable and the beach and neighbourhood aren't great, the wi-fi is dodgy especially in the evenings when I sense it gets overloaded by guests, but for all that I will stay again. What this hotel is however is clean and tidy, with excellent service and very competitive rates. To give you an idea of the service, I only got to the hotel late on my arrival day, but they had kept a plate of food from the buffet back from me so I could have some dinner. That had never happened for me before. The hotel has easy access to the M2, and is only 10km north of Port Louis, so it is in a very convenient location. Also, if you follow the road directly opposite the hotel entrance which leads away from the beach there is a large supermarket in a mall with a food court only 4 km down the road. If you have a car its very quick and easy, and means you can make use of the fridge in your room for drinking water etc. Overall I believe this hotel offers much better value than those in Port Louis, and is perfectly acceptable for a business stay.

8/10 Good

HAOHONG, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic !
Nice view! Good service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best beach hotel in my life.
Friendly staff, very clean, good food! On the beach, very nice, small cozy hotel!

8/10 Good

waldoeksteen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and friendly experience
The staff is amazing

6/10 Okay

Stuart, Boksburg, Gauteng, South Africa

Liked: Cleanliness, staff & service
Le Cocotiers - a gem of a place.
It was an awesome week. The hotel was very nice, only a few small changes could be made to better the experience. 1. the shower curtain in the bathroom needs to be replaced by a proper door, 2. they need to have DSTV with English channels on. 3. breakfast could be more than just omelettes or different types of eggs, add some sausages, flapjacks etc in some times and WOW, they should really look at dropping the prices on their drinks at the bar. Even a small 300 ml coke costs around 110MRU, whereas at a local supermarket, a litre of coke is 30MRU. but in general, would I stay there again, YES. it was my birthday on the Friday and they surprised me with a cake name on it and all. this was very special as we did not advise them so they do have attention to details like this.

10/10 Excellent

Leeann, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, food and service
Would just like to compliment the hotel for their great service. Our stay at Cocotiers was really enjoyable. The rooms were clean, comfy, and well equipped. The grounds were spotless, and waking up to the view of the sea, was breathtaking.. The food was yummy, and entailed a good variety and a taste of local cuisine. This is a perfect hotel for relaxing or using it as a base to explore the surrounding areas. I would highly recommend this hotel. For the price paid, it was defintely well worth every cent.

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Eddie, SPAIN

Liked: Cleanliness, staff & service, property conditions & facilities
Warm and nice hotel where you can enjoy and relax
Very nice hotel close to Port Louis, just 10 min by car. The restaurant is located close to the beach and It has an amazing view of the sunset where you can relax after coming back of all of the activities that you can find in Mauritius. The staff is really welcoming, allways there to help you and make you feel like at home. The room was big enough and clean.

8/10 Good

Teresa, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent.

10/10 Excellent

Alma

Liked: Cleanliness, staff & service
Awesome staff!
You can't never complain about small things when u have the awesome and charming staff as in this hotel.

8/10 Good

Simon, Paris

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel for a night close to St louis. Good service, and a pretty good breakfast with the view on the bay. Unfortunately you can also see the ships on the way to Port Louis harbour (not so romantic). The beach is not among the best in Maurice. But for quality price it's worthing it.

8/10 Good

K & N

Liked: Staff & service
Close to Port Louis but not too close
We had a great stay, the staff were great and had time to talk, this proved very helpful and enjoyable. The the location was perfect for us, just a short bus ride from the capital Port louis.This was an excellent value for money hotel and allowed us to have 2 relaxing weeks here.