Hypo-allergenic bedding, in-room safe, blackout curtains

Reviews of Aston Kaanapali Shores

3.5 out of 5
Aston Kaanapali Shores
3445 Lower Honoapiilani Hwy, Lahaina, HI

Reviews

8.6

Excellent

Rating 10 - Excellent. 1348 out of 2931 reviews" "
Rating 8 - Good. 1091 out of 2931 reviews" "
Rating 6 - Okay. 310 out of 2931 reviews" "
Rating 4 - Poor. 122 out of 2931 reviews" "
Rating 2 - Terrible. 60 out of 2931 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Barbra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is the fourth time we’ve stayed at Kaanapali Shores. There’s everything we need here or a short walk away. We like to play tennis and use the courts daily.
Stayed 7 nights in Mar 2024

10/10 Excellent

Ernest

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Very helpful staff.
Stayed 1 night in Jan 2024
Response from AKS_RDM on 15 Mar 2024
Aloha Ernest, we are so glad to learn you enjoyed your recent vacation with us and that our associates were very helpful during your visit. We hope to have another opportunity to welcome you back with us again soon. Mahalo

10/10 Excellent

Rajaram

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to vacationing.
Stayed 2 nights in Mar 2024
Response from AKS_RDM on 12 Mar 2024
Aloha Rajaram, Thank you for your review. We are delighted to learn that you enjoyed our corner of paradise, and that your accommodations, view, and location all enhanced the quality of your vacation. We hope to welcome you again in the future! Mahalo.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, property conditions & facilities
Everything was great , super friendly staff
Stayed 9 nights in Mar 2024
Response from AKS_RDM on 11 Mar 2024
Aloha Scott, Thank you for your wonderful review. We are so pleased to learn that your stay was a memorable experience, and that you enjoyed our incredible views, friendly staff, and ideal location. We look forward to welcoming you back with us again soon. Mahalo

10/10 Excellent

Aerial N

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved our stay here. The locals and workers are beyond amazing. We will definitely be back.
Stayed 4 nights in Mar 2024
Response from AKS_RDM on 11 Mar 2024
Aloha Aerial, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

8/10 Good

Hannah L

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The food truck coury next door was great. There is no shuttle to the whaler village which meant we needed to drive and parking is extra per day. No house keeping service for 6 night stay, which meant sandy floors. But the pool and beach area were great, the lending library is cool, and the apt instelf was perfect!
Stayed 6 nights in Feb 2024
Response from AKS_RDM on 8 Mar 2024
Aloha Hannah, thank you for your review. We are delighted to learn that you enjoyed our corner of paradise, and that your accommodations, view, and location all enhanced the quality of your vacation. We hope to welcome you again in the future. Mahalo.

8/10 Good

Allen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good apartment/hotel accommodation Very good location Short drive to beaches Pools were great
Stayed 7 nights in Feb 2024
Response from AKS_RDM on 6 Mar 2024
Aloha Allen, Thank you for your review. We are delighted to learn that you enjoyed our corner of paradise, and that your accommodations, view, and location all enhanced the quality of your vacation. We hope to welcome you again in the future! Mahalo.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved everything about Kaanapali Shores. Friendly staff, fun guests and great location. The room was well appointed and the view was spectacular. The only negative was the recycling truck emptying the glass recycling container at 7:30 am.
Stayed 1 night in Mar 2024
Response from AKS_RDM on 6 Mar 2024
Aloha John, Thank you for a wonderful review. We are thrilled to hear that you loved every aspect of your stay, and that our staff, accommodations, entertainment, location, and dining all enhanced the quality of your vacation. We hope to welcome you back again soon. Mahalo.

10/10 Excellent

Kenneth, Tulare

Travelled with family
Liked: Cleanliness
We received an upgrade and it was perfect. Ocean view just steps from the beach
Stayed 1 night in Mar 2024
Response from AKS_RDM on 5 Mar 2024
Aloha Kenneth, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

10/10 Excellent

shaunna, CERES

Liked: Cleanliness, property conditions & facilities
The staff was so friendly and helpful! I loved the live music at the pool one evening however we did not know if there was a calendar of events scheduled nightly or if this was a one night occurrence. Pool is relaxing, views were amazing and kitchen was very well equipped. Grocery store was across the street and very convinient!
Stayed 4 nights in Feb 2024
Response from AKS_RDM on 1 Mar 2024
Aloha Shaunna, Thank you very much for your wonderful review. We are delighted to learn that you appreciated our oceanfront views, friendly staff, and ideal location to all that Maui has to offer. We're also happy to hear that you enjoyed our weekly live music at the Beach Club Restaurant. It would be a pleasure to welcome you back to our corner of paradise again. Mahalo

6/10 Okay

galin

Travelled with family
Liked: Amenities
Disliked: Cleanliness
The rooms were definitely a little bit unclean we found a roach in the kitchen as a welcoming gift. The rooms also smelled a little bit I’m guessing from the rug. But besides those things the rooms it’s self was ok. The first bed in the small room was very creaky and made a lot of noise when people slept in it . Also the kitchen utensils were very old and did not work properly. Finally the washing machine did not work because it made the cloths smell bad, and it was very loud. In conclusion the actual hotel was very nice although the rooms were outdated.
Stayed 7 nights in Feb 2024
Response from AKS_RDM on 29 Feb 2024
Aloha Galin and thank you for sharing your review. We're pleased to hear you were well taken care of by our friendly staff. We are very sorry to hear about the other aspects of your stay that were was less than satisfactory. Pest control is a top priority, and we are extremely disappointed and embarrassed to hear that this was not your experience. Feedback from our guests is taken very seriously, and your review will be shared with our leadership team for future improvement. We hope to have another opportunity to better serve you in the future. Mahalo.

4/10 Poor

rochelle, bishop

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When I took this property I noticed that there was an AEI Kaanapali Shores and I called and inquired about it because it was a lot cheaper instead of booking Aston Kaanapali Shores, both of those we're available at Expedia, So as it turns out it's the exact same place!!! and I didn't get any more or any less amenities that I would have had I booked the cheaper condo! I believe that we stayed in the cheaper condo it was pretty ran down. The lighting was terrible, the amenities in the kitchen were very poor, however we did have three strainers for pasta noodles if you wanted to cook pasta, but only one pot to cook it, definitely not upgraded!!! Very old and outdated furniture only sheets on the bed that were very very worn, had to call housekeeping to get a blanket that looked like it was from 1970! Will not stay here again as the front desk girl Heidi told me that I would get like ukulele lessons and stuff like that for free where AEI guests would not! None of that is true as I found out! Anybody could get it for free. She also told me that we would get maid service during the middle of the week which we did not, and that would account for us paying extra. We were awesome told that we would get an upgrade being an expedia member and we did not get that I feel it was the worst condo on the property very very old and outdated! I tried to ask them at the front desk if this was the AEI property instead of the Aston Kaanapali Resort property and they would not answer me sad!
Stayed 6 nights in Feb 2024
Response from AKS_RDM on 25 Feb 2024
Aloha Rochelle, Thank you for taking the time to bring your experience to our attention. We hope that you will accept our sincere apology for failing to meet your expectations. Our goal is to create a memorable experience for our guests, and it appears that we clearly missed the mark in this instance. We truly value your business and appreciate your honest feedback. Should future travel bring you back to Hawaii, we hope that you will give us another chance and allow us the opportunity to create a memorable experience. Mahalo.

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful scenario all around view gorgeous
Stayed 4 nights in Feb 2024
Response from AKS_RDM on 23 Feb 2024
Aloha Mario, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

10/10 Excellent

Nanci Catarino

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Took my family on a vacation to Maui loved where we stayed. Will definitely book here again for future vacations.
Response from AKS_RDM on 22 Feb 2024
Aloha Nanci, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view. Fantastic room.
Stayed 1 night in Feb 2024
Response from AKS_RDM on 20 Feb 2024
Aloha Thomas, Thank you for your review. We are delighted to learn that you enjoyed our corner of paradise, and that your accommodations, view, and location all enhanced the quality of your vacation. We hope to welcome you again in the future! Mahalo.

10/10 Excellent

Parvati

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property, great rooms, wonderful staff.
Stayed 4 nights in Feb 2024
Response from AKS_RDM on 15 Feb 2024
Aloha Pavrati, Thank you so much for your review. We are happy to hear that you thoroughly enjoyed your stay and that our staff gave you a warm welcome. We hope to have another opportunity to welcome you back with us again soon. Mahalo.

10/10 Excellent

Daniel

Liked: Cleanliness, amenities
Good service, would recommend this stay
Stayed 4 nights in Feb 2024
Response from AKS_RDM on 15 Feb 2024
Aloha Daniel, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

8/10 Good

Tula

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location- nice sunset, walkable eateries, dining in hotel, nice beach. not much amenities- no gym, slow internet , no housekeeping unless requested and no coffee unless asked. Give it four staff.
Stayed 5 nights in Feb 2024
Response from AKS_RDM on 15 Feb 2024
Aloha Tula, Thank you for your review. We are delighted to learn that you enjoyed our corner of paradise, and that your accommodations, view, and location all enhanced the quality of your vacation. We hope to welcome you again in the future! Mahalo.

10/10 Excellent

Jillian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location to shops and restaurants. Friendly staff, property was clean and beautiful!
Stayed 3 nights in Feb 2024
Response from AKS_RDM on 15 Feb 2024
Aloha Jillian and mahalo for sharing your review. We are so pleased that you enjoyed your overall stay with us and that you got a chance to enjoy the spectacular oceanfront views. We're also glad that our friendly staff made you feel welcome, and we appreciate your kind feedback. We'd love to welcome you again for another wonderful stay soon. Mahalo and a hui hou (until next time)!

6/10 Okay

Akshay Kantilal

Travelled with partner
Disliked: Amenities
Liked the beach front areas. Not so great with regards to room cleanliness, especially the kitchen area and the utensils
Stayed 5 nights in Feb 2024
Response from AKS_RDM on 7 Feb 2024
Aloha Akshay, thank you for taking the time to bring your experience to our attention. We hope that you will accept our sincere apology for failing to meet your expectations. Our goal is to create a memorable experience for our guests, and it appears that we clearly missed the mark in this instance. We truly value your business and appreciate your honest feedback. Should future travel bring you back to Hawaii, we hope that you will give us another chance and allow us the opportunity to create a memorable experience. Mahalo.

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, amenities
Quiet, good location, clean, friendly staff. A lot of the hotels in this area area bit outdated.
Stayed 3 nights in Feb 2024
Response from AKS_RDM on 20 Feb 2024
Aloha Joanne, we appreciate the time you took to share a review and are so glad to hear that you enjoyed your stay. We appreciate your feedback as well and would love to welcome you again in the future! Mahalo.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was wonderful. I highly recommend.
Stayed 4 nights in Jan 2024
Response from AKS_RDM on 29 Jan 2024
Aloha Angela, Mahalo for your review. We are happy to hear that you thoroughly enjoyed your stay and that our staff gave you a warm welcome. We hope to welcome you back with us again soon. Mahalo nui loa!

6/10 Okay

Taurean J

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
There were a few dirty dishes when we arrived. The kitchen sink leaked but after a call maintenance responded quickly to fix it. The front desk employees were all nice and accommodating. Overall it was a good experience.
Stayed 9 nights in Dec 2023
Response from AKS_RDM on 26 Jan 2024
Aloha Taurean, Thank you for taking the time to bring your experience to our attention. We hope that you will accept our sincere apology for failing to meet your expectations. Our goal is to create a memorable experience for our guests, and it appears that we clearly missed the mark in this instance. We truly value your business and appreciate your honest feedback. Should future travel bring you back to Hawaii, we hope that you will give us another chance and allow us the opportunity to create a memorable experience. Mahalo.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice staff and a great location.
Stayed 3 nights in Jan 2024
Response from AKS_RDM on 22 Jan 2024
Aloha John and thank you for sharing your review. We are so glad that you enjoyed our convenient location close to Ka'anapali beach, shops, and dining, and that our friendly staff made you feel welcome and taken care of. It is our pleasure to help make your stay relaxing and memorable and we appreciate your feedback. We'd love to welcome you again for another relaxing vacation experience soon. Mahalo and a hui hou (until next time)!

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the big rooms! Nice location. Washer/dryer in room was a nice added plus! Staff was very welcoming. A very nice place to stay.
Stayed 1 night in Jan 2024
Response from AKS_RDM on 16 Jan 2024
Aloha Bonnie, We are so glad you enjoyed your vacation stay and were comfortable in your spacious accommodations as well as appreciated our beautiful and ideal location. We hope to welcome you back with us again soon. Mahalo and warmest aloha.

8/10 Good

Al

Ok. Good - nice staff, across the board, but not hugely helpful. As an example, they told me the washing machine works, but not the drier. Rinse cycle on the washing machine clearly did not work, resulting in having to rinse all the clothes I washed by hand. If you have a vehicle, you will have no transportation issues. But taxis, Lyft and Uber cannot be relied on in the area and the resort is far from the airport. Building itself is older and rooms look it. Big rooms with full kitchen and nice balconies. Bathroom is ok, safe is sitting on a box in the closet. Not a bad place. Has a lot of regulars. But won't knock your socks off in any area.
Stayed 3 nights in Jan 2024
Response from AKS_RDM on 12 Jan 2024
Aloha Al, Thank you for taking the time to bring your experience to our attention. We hope that you will accept our sincere apology for failing to meet your expectations. Our goal is to create a memorable experience for our guests, and it appears that we clearly missed the mark in this instance. We truly value your business and appreciate your honest feedback. Should future travel bring you back to Hawaii, we hope that you will give us another chance and allow us the opportunity to create a memorable experience. Mahalo.

10/10 Excellent

Inna

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from AKS_RDM on 10 Jan 2024
Aloha Inna, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

4/10 Poor

Joseph

Travelled with partner
Disliked: Amenities, property conditions & facilities
Property is not a hotel but condo owned and each room varies depending on condo owner. Ours was outdated and felt cheap for the room rate
Stayed 1 night in Jan 2024
Response from AKS_RDM on 8 Jan 2024
Aloha Joseph, Thank you for taking the time to bring your experience to our attention. We hope that you will accept our sincere apology for failing to meet your expectations. Our goal is to create a memorable experience for our guests and it appears that we clearly missed the mark in this instance. We truly value your business and appreciate your honest feedback. Should future travel bring you back to Hawaii, we hope that you will give us another chance and allow us the opportunity to create a memorable experience. Mahalo.

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff
Stayed 7 nights in Dec 2023
Response from AKS_RDM on 8 Jan 2024
Aloha Tracy and thank you for sharing your review. We are very happy to hear that our friendly staff made you feel welcome and taken care of. We are also pleased that you enjoyed our relaxing ambiance, convenient amenities and ideal location close to Ka'anapali beach, shops, and dining. We hope to welcome you again for another great stay soon. Mahalo and a hui hou (until next time)!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent since we arrived. The ocean view was amazing. We went to celebrate my son’s 18thbday and he was so excited. So many food options around the hotel, markets, food trucks, abc stores. The employees were all so friendly! We will definitely be back.
Stayed 3 nights in Dec 2023
Response from AKS_RDM on 8 Jan 2024
Aloha Patricia, Thank you so much for your review. We are happy to hear that you thoroughly enjoyed your stay and that our staff gave you a warm welcome. We hope to welcome you back again with us soon. Mahalo

10/10 Excellent

Michael, Bloomington

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from AKS_RDM on 28 Dec 2023
Aloha Michael, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

8/10 Good

Juan

Stayed 4 nights in Dec 2023
Response from AKS_RDM on 15 Jan 2024
Aloha Juan, We appreciate the time you took to share a review and are so pleased to hear that you enjoyed your overall stay. We would love to welcome you back again soon. Mahalo

6/10 Okay

Tim

Stayed 4 nights in Dec 2023
Response from AKS_RDM on 26 Dec 2023
Aloha Tim, We appreciate the time you took to share a review and are so pleased to hear that you enjoyed your overall stay. We would love to welcome you back again soon. Mahalo

4/10 Poor

Jerry

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty and old room, parking is very limited even with $9.99 parking fee per night.
Stayed 3 nights in Dec 2023
Response from AKS_RDM on 22 Dec 2023
Aloha Jerry, Thank you kindly for taking the time to share your feedback with us. We're sorry to hear that you were not happy with your complimentary Junior Suite upgrade. Please know that our Guest Services team would have been more than happy to have found alternate accommodations here at the resort so you would have been more comfortable. Our resort provides ample parking across the property, including a 4-story parking garage as well. We hope to be able to welcome you back again in the future. Mahalo

8/10 Good

Iraj

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was nice. We were not told about $ 9:00 charge per night on parking space
Stayed 6 nights in Dec 2023
Response from AKS_RDM on 20 Dec 2023
Aloha Iraj, Thank you kindly for taking the time to share feedback from your recent stay with us. We're pleased to hear that you enjoyed your stay and the resort. Our daily parking charge is noted on our Expedia listing as well as our resort website and travel partner websites. We hope to welcome you back with us again soon. Mahalo

10/10 Excellent

Deborah Toyoko

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The evening staff was exceptional, and the room was beyond expectation! Everything was perfect! I highly recommend!
Stayed 1 night in Dec 2023
Response from AKS_RDM on 18 Dec 2023
Aloha Deborah, We are so glad you enjoyed your vacation stay, and were comfortable in your accommodations as well as appreciated our beautiful and ideal location. We hope to welcome you again in the future should your travels bring you back to Maui. Mahalo

10/10 Excellent

Jade Matthew

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from AKS_RDM on 18 Dec 2023
Aloha Jade, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

10/10 Excellent

Jeffrey, Bothell

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely beautiful ocean views. Staff was very friendly and gelpful.
Stayed 4 nights in Dec 2023
Response from AKS_RDM on 12 Dec 2023
Aloha Jeffrey and thank you for sharing your review. It is our pleasure to help make your visit relaxing and memorable. We are so pleased that our friendly staff made you feel welcome and that you got a chance to enjoy our ideal location, spectacular views, and unique amenities. We'd be happy for you to return for another great stay again soon. Mahalo and a hui hou (until next time)!

10/10 Excellent

Crystol

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Response from AKS_RDM on 20 Feb 2024
Aloha Crystol, we appreciate the time you took to share a review and are so glad to hear that you enjoyed your stay. We appreciate your feedback as well and would love to welcome you again in the future! Mahalo.

10/10 Excellent

Julie K.

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AKS_RDM on 12 Dec 2023
Aloha Julie, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall, and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

8/10 Good

H P

Liked: Cleanliness, property conditions & facilities
The room was clean but dated, had a bit of a musty smell. Beautiful view! Had all the amenities needed. Restaurant was good.
Stayed 1 night in Dec 2023
Response from AKS_RDM on 7 Dec 2023
Aloha, We appreciate the time you took to share a review, and are so glad to hear that you enjoyed your stay. We appreciate your feedback as well and would love to welcome you again in the future! Mahalo.

10/10 Excellent

amarender

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
room was clean, had a kitchen, washer and drier. excellent ocean view from the balcony, this hotel is connected to the beach and was very clean. place was quite and safe. have some decent food options, lots of food trucks, pizza places and ice cream shops.
Stayed 7 nights in Nov 2023
Response from AKS_RDM on 5 Dec 2023
Aloha, Thank you for your review. We are delighted to learn that you enjoyed our corner of paradise, and that your accommodations, view, and location all enhanced the quality of your vacation. We hope to welcome you again in the future! Mahalo.

8/10 Good

Robert

Stayed 6 nights in Nov 2023
Response from AKS_RDM on 1 Jan 2024
Aloha Robert, Thank you for a wonderful review. We are thrilled to hear that you loved every aspect of your stay, and that our friendly staff and your accommodations enhanced the quality of your vacation. We hope to welcome you again soon! Mahalo.

4/10 Poor

Rocio Cortes

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness
The amenities at the resorts are great. There are two pools, restaurant with bar, small shops, and spa. Everything works and they were making upgrades during our stay. What we didnt like was the cockroaches we found in the bathroom. We spoke to management who offered to re clean the room but they never arrived. Its also quite noisy at night, id bring some ear muffs.
Stayed 7 nights in Nov 2023
Response from AKS_RDM on 5 Dec 2023
Aloha Rocio and thank you for sharing your review. We're pleased to hear you were well taken care of by our friendly staff. We are very sorry to hear about the other aspects of your stay that were was less than satisfactory. Pest control is a top priority, and we are extremely disappointed and embarrassed to hear that this was not your experience. Feedback from our guests is taken very seriously, and your review will be shared with our leadership team for future improvement. We hope to have another opportunity to better serve you in the future. Mahalo.

6/10 Okay

Rohit Kumar

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was okay, but I got none of the VIP perks as it was promised while booking, even a request to extend checkout by 1 hour was straight away rejected by front desk.
Stayed 5 nights in Nov 2023
Response from AKS_RDM on 29 Nov 2023
Aloha Rohit, Thank you for taking the time to bring your experience to our attention. We hope that you will accept our sincere apology for failing to meet your expectations. Our goal is to create a memorable experience for our guests. Due to our high occupancy at this time, our Guest Services team was not able to honor your request for a later departure time, however we did provide you use of our complimentary saunas with showers so you and your Ohana could refresh prior to your departure. We hope you enjoyed the rest of your visit to our beautiful island and hope to see you again soon. Mahalo

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Right on the ocean with easy access to the beach, car rental and grocery store nearby.
Stayed 5 nights in Nov 2023
Response from AKS_RDM on 5 Dec 2023
Aloha Renee, Thank you for your review. We are delighted to learn that you enjoyed our corner of paradise, and that your accommodations, view, and location all enhanced the quality of your vacation. We hope to welcome you again in the future! Mahalo.

6/10 Okay

Kelley

Travelled with partner
Liked: Cleanliness
Based on the online pictures and the price, we decided to book our stay. Once we arrived, we noticed a lot of mosquitoes in our room. We killed at least 30 mosquitoes in the first 45 minutes upon arrival to the room. As we settled in, I left a bag of blueberry bagels and vitamins on the counter. When I woke up the next morning and entered the kitchen, I noticed a hole in the bagel bag and some loose vitamins missing from the counter. Upon further inspection, I noticed it was a bite in the bag - a big bite at that! It was caused by a rat based on the size of the bite. I immediately went to the front desk and showed them the bag. The front desk said they would have pest control come to the room and check availability for another room by that afternoon. Pest control arrived and found a large hole in the wall beside the refrigerator. He confirmed it was created by a rat! They moved us to another room which was much nicer and had no mosquitoes or rats. We were very pleased with their quick action to remedy the inauspicious beginning of our vacation. After that, our stay at the hotel was fine. Most of the staff were friendly and accommodating. The pool and hot tub area were okay. We saw an onsite gym which we thought was a great amenity, but there was a separate fee to use it. That was a first and we thought it was ridiculous. Overall this hotel is for budget-conscious travelers. There aren't any bells and whistles.
Stayed 9 nights in Oct 2023
Response from AKS_RDM on 23 Nov 2023
Aloha Kelley and thank you for sharing your review. We're pleased to hear you were well taken care of by our friendly staff. We are very sorry to hear about the other aspects of your stay that were was less than satisfactory. Pest control is a top priority, and we are extremely disappointed to hear that this was not your experience. Feedback from our guests is taken very seriously, and your review will be shared with our leadership team for future improvement. We hope to have another opportunity to better serve you in the future. Mahalo.

10/10 Excellent

Timothy

Liked: Cleanliness, property conditions & facilities
Great view Good restaurant Very roomy Great bathroom Good fan
Stayed 2 nights in Nov 2023
Response from AKS_RDM on 22 Nov 2023
Aloha Timothy, We are so glad you enjoyed your vacation stay, and were comfortable in your accommodations as well as appreciated our beautiful and ideal location. We hope to welcome you back again in the future. Mahalo, and a hui hou (until next time).

4/10 Poor

Antonio, KINGSBURG

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
This place is great but the cockroaches where very unpleasant. They moved us and the other room was a lot better but had ants and saw 1 cockroach. Overall the place is a very nice resort but needs to be fumigated.
Stayed 4 nights in Nov 2023
Response from AKS_RDM on 22 Nov 2023
Aloha Antonio and thank you for sharing your review. We're pleased to hear you were well taken care of by our friendly staff. We are very sorry to hear about the other aspects of your stay that were was less than satisfactory. Pest control is a top priority, and we are extremely disappointed and embarrassed to hear that this was not your experience. Feedback from our guests is taken very seriously, and your review will be shared with our leadership team for future improvement. We hope to have another opportunity to better serve you in the future. Mahalo.

10/10 Excellent

Harvey, Oshkosh

Stayed 2 nights in Nov 2023
Response from AKS_RDM on 22 Nov 2023
Aloha Harvey, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.