Matfield Holidays from NZ$3,489

Had a change of accommodation due to a problem at the booked location but was given another great room in a hotel which was great and had good facilities with a large shared living room and kitchen

SCAMMED we felt totally scammed. If your thinking of Booking this place Please read all the poor reviews in relation to this property, they are all accurate. Its NOT A HOTEL, Its a house in what looks like council estate. Its a 4 bedroom house that this man let's out with a several Booking platforms with a listing that is totally inaccurate. Like many have said, pool and gym pictures do not exist at the property, they are in a leisure centre down the road. We booked a family room that was advertised as 1 king bed 1 double bed 1 single bed private bathroom for 4 nights in a Non smoking "hotel" ,booked over a month ago. Got message day before arrival saying we needed to pay extra to make it private bathroom with 3 rooms. Told we need to book 2 more rooms, we stayed 1 night. Smoke in 2 rooms unbearable if you have asthma, banging constantly through night from neighbours, it was an extremely hot few days so windows had to be left open. 1 fan available, was useless, curfew in rules not told about had to be back in house by 11pm , cant shower or make noise between 11 and 6am. If we had of know all this in the online booking we would not have booked at all. We had to go to 2 family events that would have both have been after 2am arrival back. Totally ridiculous, we left after 1 night , didn't feel safe or secure and walking on eggshells as a previous guest has said in reviews. So we booked elsewhere, this listing needs to be taken down by Hotels com. Totally misleading

Overall, we had a pleasant stay at this hotel. The rooms were spacious, clean, and comfortable, and it was always nice to come back to a well-kept room after a full day of sightseeing in London. The front desk staff were friendly, welcoming, and very responsive whenever we had questions or needed assistance. The only downside was that the hotel did not have air conditioning, which made our stay a bit uncomfortable during the London heat wave while we were there. We were also disappointed that the location was not as advertised. When we booked, it indicated the hotel was about a 10-minute walk from Wembley Stadium, but that was not our experience. The hotel is outside central London, so getting to many of the city’s attractions required train rides or Uber trips, which added travel time and reduced the amount of time we had for sightseeing.

The location was excellent, quiet and room was big & clean. There were many restaurants within walking distance, which made the location even more convenient The breakfast was good. The staff were very friendly and helpful. My only complaints were that the room was a bit warm even though the air conditioning was on, and the shower was open with no door or enclosure, so water easily splashed onto the bathroom floor, which was a bit inconvenient Overall, I had a pleasant stay and would consider staying here again.