部屋もスタッフも食事もマッサージも気候も良かった。初日の到着が遅かったので、2泊では少し足りなかった。

Amazing everything from staff to facility

Quiet yet well located close to the beach and shopping areas. The staff was great (they always checked with us when was a convenient time for them to clean the room or perform turn down evening service) and the vibe was just right! (Loved the artwork!) Tried the spa too and thoroughly enjoyed the massages.. will be back for sure!

Sanctoo villas is beautiful accommodation and the people there are wonderful. We stayed for three nights in total and stayed in the “llama room”. I’m not sure what classification of room this is as it’s not actually what we booked. Word of caution. We booked a family suite and included the ages of the children in the booking (6 and 9) and were charged as such. When we arrived the suite has one bed and we were expected to sleep in one bed with the four of us. There was a sofa they offered to put a sheet onto at an extra charge but this wasn’t suitable. We paid to upgrade our room in the end but this would have been a real problem if that wasn’t available. Other than that, the zoo is great, the pool is lovely and the grounds are beautiful and well kept. The lemur apartments were a real treat. They are in the zoo so you are right in with exotic birds, lemurs and a wallaby. A real treat (be prepared for an 0600 wake up call though from the animals. This room specifically) The chef is awesome. The food was beautiful. Everything we ate was of high quality and there are a good few children’s options. The serving and reception staff are a credit to the hotel and our girls loved talking with them. It’s billed as a 5 star hotel and there are some minor bits that stop that. Can’t charge to room, they do a 3for2 beer offer, we ordered two but didn’t see the offer and they didn’t make us aware charging for 2 with no third. In room drinks average etc.

Love the layout of the villas and the pool was great. The rooms are massive. The villa has 3 bedrooms but we only had access to one give we were a purple. The place unfortunately needs a lot of work and we had issues daily with the toilet and shower, The staff were very responsive to any queries or help. The location is perfect close walk to Seminyak square