Exterior

Reviews of Comfort Inn

3 out of 5
Comfort Inn
378 Commonwealth Blvd W, Martinsville, VA

Reviews

7.0

Good

Rating 10 - Excellent. 104 out of 474 reviews" "
Rating 8 - Good. 140 out of 474 reviews" "
Rating 6 - Okay. 113 out of 474 reviews" "
Rating 4 - Poor. 76 out of 474 reviews" "
Rating 2 - Terrible. 41 out of 474 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Eldon, Bardstown

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Commode and shower area too small and lighting too dim. Door backstop in floor at lavatory is in way of movement at mirror. Continental breakfast good especially with waffle maker. Easy access to motel from highway. Bed slept good. Room needs a small refrigerator.
Stayed 3 nights in Mar 2024

6/10 Okay

Andrew

Stayed 1 night in Mar 2024

4/10 Poor

Derek

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The door would not lock. The phone was not working. No fridge or microwave. The blinds did not work, no soda machines and the breakfast was trash.
Stayed 3 nights in Feb 2024

10/10 Excellent

Charles

Stayed 1 night in Feb 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
We had a very pleasant one night stay here in Martinsvillle. The price was a plus for a very clean room.
Stayed 1 night in Feb 2024

6/10 Okay

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall was a good stay all though the bed was a bit to hard my shoulders were bothering me. The staff was nice and the room was clean. I would stay again if it was my last resort.
Stayed 2 nights in Jan 2024

10/10 Excellent

sara

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was excellent in fixing issues we had when we first arrived. 1) The blind did not work. We needed light. 2)The WiFi did not work in the room. 3) A piece of tile was loose from the wall. 4) There was no frig in the room (or microwave). 5) My husband needed light to work at the desk. A lamp was brought in to remedy the situation. Since the WiFi did not work in the room, they moved us down the hall to a different room. We were tired, so we went to bed. The next night I told my husband that it felt like my side of the bed was broken. If I got too close to the edge of the bed, I could fall off. My husband felt around and felt nothing under my side of the bed. We went to the desk the next morning and they sent up a couple of maintenance men to check it out. They picked up the bed to find out that whoever set up the bed put the box spring upside down, thus, there was no support for my side of the bed. There were no phones in either room to call down to the desk (or anywhere).
Stayed 7 nights in Dec 2023

2/10 Terrible

steven

Stayed 2 nights in Dec 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel accommodation at a good price.
Stayed 3 nights in Dec 2023

10/10 Excellent

randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Shawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another Great Stay
For the second week in a row I had an excellent stay.
Stayed 4 nights in Dec 2023

10/10 Excellent

victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person at the front desk doing my check in was very friendly and helpful.....The room was clean and everything worked . The person working the front desk during my check out was also very friendly.......
Stayed 2 nights in Dec 2023

10/10 Excellent

Shawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay in Martinsville VA.
My stay at this location actually was for two consecutive weeks with a 3 day division between the two. Four days each stay. The staff is always very welcoming and willing to help when needed.
Stayed 4 nights in Dec 2023

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Allowed me to check in a bit earlier when a room was ready. Provided me with a hairdryer immediately when there was not one in the room. Everything was clean, the bed was comfortable. Will stay here again!
Stayed 1 night in Dec 2023

6/10 Okay

Juanita

Stayed 2 nights in Nov 2023

2/10 Terrible

Sierra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The front doors are broken, so i cold in the lobby, because no one closes the door behind them. I was placed in a room that had just finished construction. Was then switched to another room where the blind wouldn’t let down. Had to rig it up. The next morning went for breakfast and there was no milk for the cereal, the refrigerator was locked up like people were gonna steal something and a lady was guarding the food. I’ll never stay there again. Or wouldn’t recommend this place to anyone
Stayed 1 night in Nov 2023

6/10 Okay

Ericka Katrinia

Travelled with family
Liked: Staff & service
The room was okay but it was only one trash can in the entire room none in the bathroom our fridge did not work and the cleaning staff took our towels and wash cloths that were dirty and did not replace them
Stayed 3 nights in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Towel placement
No soap dish in the stand up shower, or towel bars. Only one hook to hang wet towels on. None for face towels. Anywhere.
Stayed 3 nights in Nov 2023

6/10 Okay

Carrie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
After looking at reviews from 30 days prior, the same broken door was still broken. The staff was very friendly and the breakfast was good. Our room had an adjoining door and we could hear every sound from our neighbors and their TV. The room is very simple, no fridge or microwave. The window blind didn’t work. There’s not much around the town but the room served its purpose and like I said, the breakfast was good for me and my two kids.
Stayed 1 night in Nov 2023

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities
Staff were friendly and responsive to requests. Place looked worn and ready for a facelift.
Stayed 2 nights in Oct 2023

2/10 Terrible

Randy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom door did not lock unless you lift the door up and when it was closed you could see out of the crack since he didn’t have a tighter close. No refrigerator…. A mini fridge for drinks would have been nice. The AC did not work!!! The room was hot. It would work sometimes and then shut off, and when it worked it wasn’t long enough to cool down the room. We came to this hotel on an 80 degree day with a large family. The toilet hadn’t been cleaned prior to our arrival. There was pubic hair and pee droplets on the back of the toilet where the seat is attached. Also, the toilet handle had fingerprints on it. The electric sliding doors to enter the hotel didn’t work. They were just kept open. That should have been the first red flag. We had no where to throw out our room garbage but after asking I was told to just leave it outside the front entry of the hotel. The house keeping staff do not change bedsheets in between nights or come in to change the garbage. They were also not friendly and had a less than hygienic appearance. Being that we couldn’t keep our drinks cold, we tried to get ice from the ice machine (5am so it should have been full) it only had a little bit of ice. Overall, this place appeared decent from the road but is a one star hotel.

8/10 Good

Sheryll

Stayed 1 night in Oct 2023

10/10 Excellent

GALE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Samantha

I’m basing this review off the fact that there was a dirty, wet washcloth still in the shower when I arrived, along with one of the beds clearly wasn’t made. Of course I used the other bed and had no issues but still, very off putting. Also, there were bugs on the ceiling. They didn’t look like any type of roach I’d seen so I wasn’t too worried. Overall very disappointed in my stay and won’t be staying here again.
Stayed 2 nights in Oct 2023

4/10 Poor

Desiree

Stayed 3 nights in Oct 2023

4/10 Poor

Matt

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Janelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Bryan

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2023

4/10 Poor

Billy

Business traveller
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

david

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Probably the worst hotel room I have had in recent memory. There was a door stop n front of the working sink causing a serious tripping hazard. Also a loose tile in the toilet also causing a hazard. No tray or shelf in the shower to hold your soap/shampoo. no light over the desk. 2 lights over the bed and a clock that needed to be plugged in, but only a recepticle with 2 outlets. will not be back to this hotel.
Stayed 5 nights in Sep 2023

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Chadwick

Business traveller
Disliked: Property conditions & facilities
Wi-Fi didn’t work at all during my stay. Opportunity to improve cleanliness of the room.
Stayed 1 night in Sep 2023

6/10 Okay

Austin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Beetles and ants in room. Not sure how common that is on this side of the US but they were there. No fridge or microwave.
Stayed 5 nights in Sep 2023

4/10 Poor

PJ

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The room did not have mini-fridge or microwave. The tv was a fire tv requiring you to log in with your Amazon account to do anything, IF you could connect to the hotel wifi. The wifi took hours of trying to get connected, even to the the tvs provided by the hotel. The night/morning clerk was helpful, but everyone else at the front desk was unhelpful. I was told there wasn't anything they could do to fix the wifi and to deal with it. Our room was missing a hairdryer, which house keeping confirmed should be in each room, and front desk proceeded to tell me they didn't have them in the rooms (House keeping took one from another room to give to us). There were also piles of debris behind the hotel and even broken fence.
Stayed 4 nights in Sep 2023

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and very accommodating,the continental breakfast was good
Stayed 4 nights in Sep 2023

2/10 Terrible

Tracy

Stayed 1 night in Sep 2023

6/10 Okay

Angela

Travelled with family
Stayed 1 night in Sep 2023

2/10 Terrible

CLAUDIO

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The electric front door was out of service, the front desk lady was rude and not willing to provide the expected attention, further they sell their property with a Pool, and they simply respond that was out of service the pool. Terrible
Stayed 2 nights in Aug 2023

4/10 Poor

Talia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Motels Are Better Equipped
I originally rated this hotel as exceptions when I stayed last December. They were the Baymont at that time and the rooms came with mini fridges and microwaves. This go around the room was completely empty. The automatic doors didn’t work, the Wi-Fi doesn’t work so even though they have Netflix you can’t watch unless you use your phone as a hot spot. It was loud as they are working on the building so I didn’t sleep that well. I would not book another stay at this hotel you are better off staying at the Hampton or in Danville.
Stayed 1 night in Aug 2023

2/10 Terrible

Josh

Business traveller
Liked: Staff & service
Disliked: Cleanliness
No Added Comments
Stayed 1 night in Aug 2023

4/10 Poor

Faith

Disliked: Amenities
Grateful to be able to check-in a few minutes before check-in time, but very disappointed that room was advertised as having a refrigerator but front desk said most rooms don’t have one.
Stayed 1 night in Aug 2023

2/10 Terrible

Brayden

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

William

Stayed 1 night in Jul 2023

6/10 Okay

Eric

Disliked: Amenities, property conditions & facilities
It’s reasonably clean, but the property needs some repairs. Also, the employee that prepares breakfast didn’t show up twice during my stay.
Stayed 6 nights in Jul 2023

6/10 Okay

Terry

Had problems with my key not working several times a day. Couldn’t get the tv to work several times a day. Oh and air conditioner wasn’t working. Unwise not bad but not good either
Stayed 3 nights in Jul 2023

8/10 Good

William

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023

4/10 Poor

Judy

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The front door to w was broken making a feeling of being unsafe. Ran out of coffee during breakfast. No tv at all. Front desk not accommodating.
Stayed 3 nights in Jun 2023

8/10 Good

Tiara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Frances

Stayed 2 nights in Jun 2023