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Hotel is older and needs a bit of a refresh, but it is clean and reasonably priced. Staff is pleasant and attentive. Breakfast was a hot, fresh, and delicious buffet in a spacious dining room. Close to Harper’s Ferry and the casino.
Jennifer
Stayed 2 nights in Apr 2024
Response from Dana F on 15 Apr 2024
Thank you for your feedback. I'm happy to hear you enjoyed our delicious Breakfast Buffet & that the staff was pleasant & helpful. We're due for a full renovation next & we hope you'll be back to see it!
Staff was great and the property spotless and well maintained.
Teresa
Stayed 1 night in Apr 2024
Response from Dana F on 15 Apr 2024
Excellent! Thank you for your generous review. I will be sure to pass this along to my team. We hope to see you again the next time you visit our area!
We did not like the first room with a strong smell. The staff changed the room right away. The second room is excellent.
Hui
Stayed 1 night in Apr 2024
Response from Dana F on 15 Apr 2024
Thank you for taking the time to provide us with your feedback. I'm so sorry for the inconvenience of your first room. I'm happy to hear the staff resolved the issue quickly. We hope to see you again the next time you're visiting Charles Town!
Transportation to the casino. Friendly knowledgeable staff.
Wendy
Stayed 1 night in Mar 2024
Response from Dana F on 25 Mar 2024
Great to hear! Thank you so much for your feedback. We're glad to hear you enjoyed your stay with us!
10/10 Excellent
Lisa
22 Mar 2024
Lisa
Stayed 1 night in Mar 2024
Response from Dana F on 11 Apr 2024
Great to hear! We hope to see you again soon!
10/10 Excellent
Ryan
21 Mar 2024
Ryan
Stayed 1 night in Mar 2024
Response from Dana F on 11 Apr 2024
Wonderful! We look forward to seeing you again soon!
8/10 Good
Jamie
Travelled with partner
17 Mar 2024
good location
Jamie
Stayed 1 night in Mar 2024
Response from Dana F on 18 Mar 2024
Thank you for taking the time to provide us with your feedback. We're pleased to hear you enjoyed your stay with us. We hope to see you again in the future!
10/10 Excellent
Shannon
16 Mar 2024
Shannon
Stayed 1 night in Mar 2024
Response from Dana F on 18 Mar 2024
Thank you for your feedback! We're happy to know you enjoyed your recent stay with us. We hope to see you again soon!
This is the second time we’ve stayed in this hotel. The front desk staff members are so sweet and friendly. The shuttle is always so much fun to ride with. I highly recommend staying here!
Abigail
Stayed 2 nights in Feb 2024
Response from Dana F on 19 Feb 2024
Thank you for your kind words. We're happy to hear you enjoyed your stay with us again! I will definitely pass your praise along to my team. I agree, we have some of the best shuttle drivers around! We look forward to your next stay with us.
10/10 Excellent
Woody
3 Feb 2024
The staff is great. Facilities are less than average.
Woody
Stayed 1 night in Feb 2024
Response from Dana F on 6 Feb 2024
Great to hear! Thank you for your kind words. We look forward to your next stay with us!
10/10 Excellent
daniel
2 Feb 2024
Rooms are very nice, comfortable and clean
daniel
Stayed 1 night in Jan 2024
Response from Dana F on 6 Feb 2024
Wonderful! Thank you for providing us with your feedback.
10/10 Excellent
Stephanie S
14 Jan 2024
Stephanie S
Stayed 1 night in Jan 2024
Response from Dana F on 6 Feb 2024
Thank you for your feedback! We're pleased to hear you enjoyed your stay with us!
Had a wonderful stay, clean and staff was professional and friendly. Would definitely recommend! My family and I will be staying there again!
sherise
Stayed 1 night in Dec 2023
Response from Dana F on 4 Jan 2024
Thank you so much for your kind words. We're pleased to hear you enjoyed your stay with us. We look forward to seeing you again the next time you visit our area!
This hotel is amazingly clean. People are very friendly. Room was great, bed was very comfortable, breakfast was great and pretty much the hotel is great.
Thank you!
Goran
Stayed 1 night in Dec 2023
Response from Dana F on 18 Dec 2023
Thank you so much for your kind words! We love hearing that you enjoyed your stay with us. We look forward to seeing you again in the future!
10/10 Excellent
Nicole
10 Dec 2023
Nicole
Stayed 1 night in Dec 2023
Response from Dana F on 12 Dec 2023
Thank you so much for your kind words. We appreciate you taking the time to provide us with your feedback. We look forward to seeing you again the next time you visit our area.
Thank you for taking the time to provide us with your feedback. We're pleased to hear you enjoyed your stay with us! We hope to see you again the next time you visit our area.
8/10 Good
Timothy
Travelled with family
6 Dec 2023
Comfortable and clean just a bit pricey.
Timothy
Stayed 2 nights in Nov 2023
Response from Dana F on 7 Dec 2023
Thank you for your feedback. We're glad to hear that you enjoyed your stay. Unfortunately, w/inflation & our operating costs going up 20% we've had to increase rates like the other hotels in the area. We do hope to see you again in the future.
Always stay here when in the area. Lovely area. Meet family there for vacation. Love yhe staff and friendliness.
Will always continue to use this motel
We traveled as a family the family loved the hotel was very clean. Staff was great very kind. Will definitely stay again when in the area.
Debra
Stayed 1 night in Sep 2023
Response from Dana F on 2 Oct 2023
Great to hear! We're happy to know that you & your family enjoyed your time here together. We look forward to seeing everyone the next time you're in town!
Thank you so much for your kind words! We're pleased to hear you enjoyed your stay with us. We look forward to seeing you again the next time you visit the area!
The rooms are immaculate and the staff is amazing.
Maryellen
Stayed 1 night in Sep 2023
Response from Dana F on 27 Oct 2023
This just made our day! Thank you so much for your kind words. Thank you for choosing our property & we hope to see you again soon!
4/10 Poor
William
5 Sept 2023
Disliked: Cleanliness
The hotel Shuttle was great.
Our room had a smell, mostly from the floor drain in
the bathroom.
Check in clerk hollering for everyone in the lobby to hear, of a problem with my Credit Card. A card I wasn't going to use by the way.
William
Stayed 2 nights in Sep 2023
Response from Dana F on 11 Sept 2023
Thank you for your feedback. We're glad to hear you enjoyed the shuttle during your stay. Thank you for informing us about the floor drain so that we may put a maintenance ticket in to get that fixed. I do apologize for the Front Desk speaking loudly resulting in other guests hearing your conversation. The lady whom checked you in is partially deaf & unfortunately she doesn't always realize she's speaking as loud as she is. I will definitely speak w/her as a reminder. We hope you'll come back again to see us & give us another chance.