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Hotel Serrano

3.0 star property
Families find the perfect balance of relaxation and convenience at this welcoming retreat with pools and practical amenities for stress-free stays

Choose dates to view prices

Hotel Serrano offers a hearty breakfast buffet, dry cleaning, and laundry services. Guests enjoy in-room WiFi, an outdoor pool, and a kids' pool. Free self-parking adds convenience.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Laundry room
  • Room service
The current price is NZ$73
includes taxes & fees
24 May - 25 May
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About this property

Hotel Serrano

  • Property highlights
  • Hotel Serrano provides amenities, such as a free breakfast buffet and dry cleaning/laundry services. Stay connected with free in-room WiFi.
  • You'll also enjoy perks such as:
    • An outdoor pool and a children's pool
    • Free self-parking
    • Smoke-free property, luggage storage and tour/ticket information
    • A 24-hour front desk
  • Room features
  • All 91 rooms have comforts such as free WiFi and minibars.
  • Other conveniences in all rooms include:
    • Flat-screen TVs with cable channels
    • Wardrobes/cupboards, daily housekeeping and desks

Similar properties

2 outdoor pools
Hotel Chalé Lagoa dos Ingás
Martins
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
9.4 out of 10, Exceptional, 79 reviews
The price is NZ$75
includes taxes & fees
25 May - 26 May
Hotel Chalé Lagoa dos Ingás
Compare similar properties

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.

Frequently asked questions

Does Hotel Serrano have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Hotel Serrano?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Hotel Serrano on 24 May 2026 start from NZ$73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Serrano pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Serrano?

Self-parking is free at this property.

What time is check-in at Hotel Serrano?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Serrano?

Checkout is at noon.

Where is Hotel Serrano located?

This hotel is in Martins.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

8.6

Cleanliness

10

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 93 out of 171 reviews
Rating 8 - Good. 51 out of 171 reviews
Rating 6 - Okay. 23 out of 171 reviews
Rating 4 - Poor. 4 out of 171 reviews
Rating 2 - Terrible. 0 out of 171 reviews

Reviews

Verified

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service
Stayed 1 night in Jan 2023
Verified

8/10 Good

José Anchieta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cafe bom.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Taynara Dias da Silva

Liked: Cleanliness, staff & service, amenities
Excelente
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Ednaldo

Liked: Cleanliness, staff & service, amenities
Nota 10
Stayed 7 nights in Feb 2026
Verified

6/10 Okay

Claudio

Liked: Staff & service
Vazamento na pia do banheiro. Muita sujeira de azeitona roxa na área externa de acesso ao quarto. Arvores mal cuidadas. Equipe atenciosa.
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Joel

Liked: Cleanliness, amenities
Natureza
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, amenities
O quarto estava muito cheiroso e arrumado!
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Maria Cristina

O quarto estava confo
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities
Sim
Stayed 2 nights in Jan 2026
Verified

8/10 Good

IVAN LOPES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sim.muito bom
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Hildenor Lopes

Liked: Cleanliness, staff & service, amenities
Recomendo um ótimo lugar para descansar
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Antonia Aldezita

Quarto, equipe e comodidades
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, amenities
Quarto mal localizado, paguei mais por um quarto escondido, sem varanda, apertado. Vale ressaltar que tudo funcionou bem. Café da manhã apenas até 09:30h da manhã, poderia ser até 10h, pelo menos. Equipe poderia ser mais atenciosa no check-in, dar mais detalhes da estrutura, etc.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otimo café manhã, quartos limpos e excelente atendimento dos funcionários. Ambiente muito arborizado com muitas frutas. Com certeza voltarei gostei do Hotel Serrano e da cidade de Martins.
Piscina do Hotel muito limpa e organizado
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Ciara

Liked: Cleanliness, staff & service, amenities
Tudo ótimo
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Cristiana

No geral ok. Eu destacaria a excelente localização.
Recepção.
Estacionamento
Stayed 1 night in Nov 2025
Verified

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Primeira
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
muito boa e bem localizada
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Genilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito boa super recomendo ótimo hotel atendimento muito bom
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Luziene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Um sonho.

Amei a viagem, fiquei encantada com Martins, era meu sonho conhecer!
Mirante do Carrancas
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Dulceana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10 de 10

Foi incrivel fomos muito bem recepcionados. Agradeco o hotel serrano pelo acolhimento. Muito confortável.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Erika C D R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Voltaria com certeza

Nossa estadia foi ótima, hotel maravilhoso, tudo muito limpo e organizado, café da manhã impecal e um ótimo atendimento.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente, maravilhoso, magnífico exuberante, irra

Muito boa, tempo bom Hotel maravilhoso
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Mateus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo

Muito bom
Stayed 2 nights in Jun 2025
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Hospedagem dia das mães.

Razoável, a reserva foi feita p 3 pessoas, fiquei tendo q ligar p recepcao p pedir toalha , pois so tinha 2 no quarto e papel higienico. E o quarto n tinha varanda como mostrava na foto.
Stayed 1 night in May 2025