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Reviews of Novotel Suites Marseille Centre Euromed

4 out of 5
Novotel Suites Marseille Centre Euromed
33 Boulevard de Dunkerque, Marseille, Bouches-du-Rhone

Reviews

8.6

Excellent

Rating 10 - Excellent. 443 out of 1000 reviews" "
Rating 8 - Good. 429 out of 1000 reviews" "
Rating 6 - Okay. 84 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Binhong

Liked: Cleanliness, staff & service, property conditions & facilities
Very good place to stay
Stayed 2 nights in Mar 2024
Response from Elodie REBORA, chargée de clientèle on 19 Mar 2024
Dear GUEST Thank you for taking the time to tell us about your experience at the Novotel Suites Marseille Centre Euroméd. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Aubrey, hobart

Stayed 1 night in Dec 2023
Response from Elodie REBORA, chargée de clientèle on 30 Dec 2023
Dear GUEST Thank you for taking the time to tell us about your experience at the Novotel Suites Marseille Centre Euroméd. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Okay

Jermaine

Liked: Room comfort
More like a 3 Star hotel
Definitely not a 4 star, more like a 3 star. I liked the spacious room overlooking the port and town. No room service which was unhelpful. Found dust in parts of the room. Overall had a good stay exploring Marseille.
Stayed 4 nights in Nov 2023
Response from Elodie REBORA, chargée de clientèle on 15 Nov 2023
Dear Jermaine, Thank you for taking the time to share your feedback on your stay with us. We are delighted that you enjoyed the spacious room with a view of the port and the city. However, we are sorry to learn that your experience did not fully meet your expectations.We appreciate your comments regarding the star rating, and we are always striving to make improvements to better satisfy our guests. Your observations about the lack of room service have also caught our attention, and we will assess how we can enhance this aspect of our services.Regarding the presence of dust, we apologize for any inconvenience caused. We are currently strengthening our cleaning procedures to ensure an immaculate environment for our guests.Despite these points, we are pleased that your overall stay was enjoyable, and you were able to explore Marseille. Your constructive feedback is valuable to us and will be used to enhance our service. We hope to have the pleasure of welcoming you again and exceeding your expectations on your next visit.Thank you once again for choosing us.

8/10 Good

BRUNO M.

Stayed 5 nights in Oct 2023
Response from Elodie REBORA, chargée de clientèle on 30 Oct 2023
Dear GUEST Thank you for taking the time to tell us about your experience at the Novotel Suites Marseille Centre Euroméd. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Jean Yves

Stayed 3 nights in Oct 2023
Response from Elodie REBORA, chargée de clientèle on 30 Oct 2023
Dear GUEST Thank you for taking the time to tell us about your experience at the Novotel Suites Marseille Centre Euroméd. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Okay

Sascha

Business traveller
Rough Carpets in the Rooms aged Rooms - good Breakfast - tricky communication - ask for Parking Offer - we had to pay 49€ for 24hrs.
Stayed 4 nights in Oct 2023
Response from Elodie REBORA, chargée de clientèle on 25 Oct 2023
Dear Sacha, Thank you for your feedback following your stay at our establishment. We are aware that our hotel is aging, and we want to inform you that renovation work is scheduled for 2024. Nevertheless, we are glad that you enjoyed our good breakfast. Regarding communication, we understand that it can be challenging and are constantly working to improve it. If you would like information about our parking options, please feel free to inquire at the reception during your next stay. We have special pricing agreements with a public parking facility located 100m from our establishment, the QPARK Espercieux. Thank you for sharing your experience; it helps us make improvements. We hope you will consider staying with us again in the future.

10/10 Excellent

Juliet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marseille
Conveniently located for central Marseille and cruise terminal.
Stayed 1 night in Oct 2023
Response from Gregory BONNET, Directeur Novotel Suites Marseille on 16 Oct 2023
Madame, Monsieur, C'est avec plaisir que nous recevons l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Jose

Stayed 4 nights in Sep 2023
Response from Elodie REBORA, chargée de clientèle on 8 Oct 2023
Dear GUEST Thank you for taking the time to tell us about your experience at the Novotel Suites Marseille Centre Euroméd. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Gultekin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Elodie REBORA, chargée de clientèle on 19 Sept 2023
Dear GUEST Thank you for taking the time to tell us about your experience at the Novotel Suites Marseille Centre Euroméd. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Okay

Matthew

Stayed 3 nights in Sep 2023
Response from Elodie REBORA, chargée de clientèle on 8 Oct 2023
Dear GUEST Thank you for taking the time to tell us about your experience at the Novotel Suites Marseille Centre Euroméd. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Michele

Stayed 3 nights in Aug 2023
Response from Elodie REBORA, chargée de clientèle on 19 Sept 2023
Dear GUEST Thank you for taking the time to tell us about your experience at the Novotel Suites Marseille Centre Euroméd. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Suleiman, Amman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing and very helpful Very nice hotel for families
Stayed 3 nights in Aug 2023
Response from Elodie REBORA, chargée de clientèle on 16 Aug 2023
Dear GUEST Thank you for taking the time to tell us about your experience at the Novotel Suites Marseille Centre Euroméd. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

2/10 Terrible

Jay

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Elodie REBORA, chargée de clientèle on 6 Aug 2023
Bonjour Jay, Afin d'améliorer la qualité de nos services, pouvez-vous m'indiquer ce qui vous a déplu lors de votre séjour pour nous attribuer une note aussi basse. Je vous remercie par avance pour votre retour.

8/10 Good

Hien Dinh

Liked: Cleanliness
Quiet
Stayed 1 night in Jul 2023
Response from Eloldie REBORA chargée de clientèle on 24 Jul 2023
Dear GUEST Thank you for taking the time to tell us about your experience at the Novotel Suites Marseille Centre Euroméd. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Christelle

Stayed 1 night in Jun 2023
Response from Elodie Rebora chargée de clientèle on 11 Jul 2023
Dear GUEST Thank you for taking the time to tell us about your experience at the Novotel Suites Marseille Centre Euroméd. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Okay

Saidi

Stayed 1 night in Jun 2023
Response from Elodie Rebora Chargée de clientèle on 11 Jul 2023
Dear GUEST Thank you for taking the time to tell us about your experience at the Novotel Suites Marseille Centre Euroméd. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Claire

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Large hotel with very basic, comfortable, and quiet rooms. The small balconies are a nice touch! Bathrooms are decorated as decks of a ship, given the proximity to the port. Also very close to the Cathedral Major, and the Museum of Art. We’ll definitely be back!
Stayed 1 night in Jun 2023
Response from Grégroy Bonnet on 1 Jul 2023
Cher client,C'est avec plaisir que nous recevons l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Gregory F

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A lot of space - interesting layout - interesting balcony overlooking a harbor - helpful staff.
Stayed 1 night in Jun 2023
Response from Grégory Bonnet on 1 Jul 2023
Cher client,C'est avec plaisir que nous recevons l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Alexandre

Stayed 2 nights in Jun 2023
Response from Gregory BONNET, Directeur Novotel Suites Marseille on 16 Jun 2023
Cher client, C'est avec plaisir que nous recevons l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, cher client, nos salutations distinguées.

8/10 Good

Patrik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, nice area and great employees!
Stayed 4 nights in Jun 2023
Response from Elodie REBORA, chargée de clientèle on 13 Jun 2023
Dear GUEST Thank you for taking the time to tell us about your experience at the Novotel Suites Marseille Centre Euroméd. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Asli

Stayed 4 nights in May 2023
Response from Elodie REBORA, chargée de clientèle on 1 Jun 2023
Bonjour Asli, C'est avec plaisir que nous recevons la note que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.

4/10 Poor

Justin

Stayed 2 nights in May 2023
Response from Elodie REBORA, chargée de clientèle on 29 May 2023
Bonjour Justin, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Suites Marseille Centre Euroméd.Afin d'améliorer la qualité de nos services, pouvez-vous m'indiquer ce qui vous a déplu lors de votre séjour svp?

8/10 Good

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a very convenient location
Stayed 2 nights in May 2023
Response from Elodie REBORA, chargée de clientèle on 11 May 2023
Dear Guest,Dear Patricia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Amar

Stayed 3 nights in May 2023
Response from Elodie REBORA, chargée de clientèle on 11 May 2023
Bonjour Amar, C'est avec plaisir que nous recevons la note que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.

10/10 Excellent

Jérôme

Stayed 1 night in Apr 2023
Response from Elodie REBORA, chargée de clientèle on 11 May 2023
Bonjour JérômeC'est avec plaisir que nous recevons la note que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.

8/10 Good

MARTHE

Stayed 1 night in Apr 2023
Response from Elodie REBORA, chargée de clientèle on 11 May 2023
Bonjour MartheC'est avec plaisir que nous recevons la note que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.

4/10 Poor

JAOUAD

Stayed 2 nights in Apr 2023
Response from Elodie REBORA, chargée de clientèle on 11 May 2023
Bonjour Jaoud, Je vous remercie pour votre note suite à votre séjour au sien de notre hôtel. Afin d'améliorer la qualité de nos service, pouvez-vous me dire ce qui vous a déplu lors de votre séjour.

6/10 Okay

Céline

Stayed 2 nights in Apr 2023
Response from Elodie REBORA, chargée de clientèle on 11 May 2023
Bonjour Céline, Je vous remercie pour votre note suite à votre séjour au sein de notre établissement. Afin d'améliorer la qualité de nos services pouvez-vous me dire ce qui vous a déplu lors de votre séjour.

10/10 Excellent

Sergiu

Stayed 3 nights in Apr 2023
Response from Gregory BONNET, Directeur Novotel Suites Marseille on 29 Apr 2023
Cher client,C'est avec plaisir que nous recevons l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

6/10 Okay

Tung

Travelled with family
Liked: Staff & service
Expensive, the rooms looks so different from the pictures
Response from Gregory BONNET, Directeur on 22 Apr 2023
Dear Tung, I'm sorry that the rooms didn't meet your expectations and that you found our rates to be high. We strive to provide accurate and up-to-date photos of our rooms, but there may be minor differences due to the layout of the room or the angle of the photo. We appreciate your feedback and will take your comments into consideration to improve our service and facilities. We hope to have the opportunity to welcome you back in the future.Best regards, Gregory BONNET, DirecteurNovotel Suites Marseille Centre Euromed

10/10 Excellent

DARLY

Stayed 1 night in Apr 2023
Response from Elodie Rebora on 26 Apr 2023
Dear GUEST Thank you for taking the time to tell us about your experience at the Novotel Suites Marseille Centre Euroméd. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

4/10 Poor

Chunmei

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
location is not good
Stayed 1 night in Mar 2023
Response from Elodie REBORA, chargée de clientèle on 20 Mar 2023
Dear ChunmeiThank you for your comments. What do you mean by bad location.We are located in the Euromed business center. Close to the Mucem, the Docks, the Terrasses du Port shopping center, the Silo and the new EuropaCorp cinema. You can access the city center using the tram located at the foot of the hotel. We are minutes from the cruise ship port.

10/10 Excellent

stephane

Stayed 1 night in Mar 2023
Response from Elodie REBORA, chargée de clientèle on 20 Mar 2023
Bonjour Stéphane, C'est avec plaisir que nous recevons l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.

10/10 Excellent

Oren

Stayed 1 night in Feb 2023
Response from elodie rebora on 16 Mar 2023
Dear GUEST Thank you for taking the time to tell us about your experience at the Novotel Suites Marseille Centre Euroméd. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Okay

Cecilia

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The property picture was deceiving. The lobby is ok the room is big but the single beds seemed to old and it squeak as you moved. The carpet are stained . It does need a bit of upgrading if I may say .the location is great 👍
Stayed 3 nights in Dec 2022
Response from Elodie REBORA, chargée de clientèle on 12 Dec 2022
Dear Cécilia, Thank you for taking the time to tell us about your experience at the Novotel Suites Marseille Centre Euroméd. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are aware that our hotel is aging. Be aware that renovations are planned soon.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Tommy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff were helpful and friendly.
Stayed 7 nights in Sep 2022
Response from ELODIE REBORA on 22 Sept 2022
Dear GUEST Thank you for taking the time to tell us about your experience at the Novotel Suites Marseille Centre Euroméd. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Elodie REBORA, chargée de clientèle

10/10 Excellent

FRANCISCO

Stayed 2 nights in Aug 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2022

10/10 Excellent

Maria, Bolingbrook

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Jul 2022

8/10 Good

ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good, parking a bit of hassle but great location
Stayed 5 nights in Jul 2022
Response from NOVOTEL SUITES MARSEILLE on 18 Jul 2022
Dear GUEST Thank you for taking the time to tell us about your experience at the Novotel Suites Marseille Centre Euroméd. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Elodie REBORA, chargée de clientèle

10/10 Excellent

ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from NOVOTEL SUITES MARSEILLE on 18 Jul 2022
Dear GUEST Thank you for taking the time to tell us about your experience at the Novotel Suites Marseille Centre Euroméd. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Elodie REBORA, chargée de clientèle

10/10 Excellent

Julie

Stayed 5 nights in Jun 2022
Response from Elodie REBORA, chargée de clientèle on 23 Jun 2022
Bonjour Julie C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

4/10 Poor

Francesco

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jun 2022
Response from Elodie REBORA, chargée de clientèle on 23 Jun 2022
Bonjour Francesco, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Suites Euromed. Vous nous avez attribué la note de 4/10. Afin d'améliorer la qualité de nos services, pouvez-vous me dire ce qui vous a déplu lors de votre séjour. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour.

10/10 Excellent

Terese

Stayed 5 nights in May 2022
Response from Elodie REBORA, chargée de clientèle on 23 Jun 2022
Bonjour Terese, C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

4/10 Poor

Mohammed

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We left after 30 min.
Stayed 2 nights in Apr 2022

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Elodie REBORA, chargée de clientèle on 23 Jun 2022
Bonjour Karen Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Suites Euromed. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

2/10 Terrible

Jonghwa

Stayed 1 night in Dec 2021

8/10 Good

Darrel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oct 21 stay.
Arrived early and they took in our luggage so we could explore. Good location for food and drink as close to the docks and Les Terrasses du Port. Good transport links with a tram stop right outside. Nice clean spacious room. Air con could be better though as it was still quite humid at night.
View from balcony
Stayed 5 nights in Oct 2021

8/10 Good

Parviz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good.
Stayed 1 night in Oct 2021

10/10 Excellent

Rawand

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gareat hotel grat location friendly staff
Stayed 1 night in Sep 2021