Outdoor pool, pool umbrellas, pool loungers
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Reviews of Novotel Marrakech Hivernage

4 out of 5
Novotel Marrakech Hivernage
Rue Haroun Errachid, Quartier De L Hivernage, Marrakech

Reviews

7.4

Good

Rating 10 - Excellent. 233 out of 1000 reviews" "
Rating 8 - Good. 393 out of 1000 reviews" "
Rating 6 - Okay. 230 out of 1000 reviews" "
Rating 4 - Poor. 99 out of 1000 reviews" "
Rating 2 - Terrible. 45 out of 1000 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Dr. Mohammed, Riyadh

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
There is no parking, only 10 spaces available, reception staff are not helpful, restaurant staff are good, breakfast is not good and not up to Novotel standard, there is no privacy in using the bathrooms, there are no tables next to the beds, towels are old and worn out, and the beds are old and uncomfortable.
Stayed 2 nights in Feb 2024
Response from Rachid Alami on 26 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Response from Rachid Alami on 21 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

Adil Yusuf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Good facilities. Recommended.
Stayed 7 nights in Dec 2023

10/10 Excellent

Jaiprakash

Stayed 1 night in Dec 2023
Response from Rachid Alami on 29 Dec 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Rajeswara

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 2 nights in Dec 2023
Response from Rachid Alami on 25 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location in Hivernage is very good with easy access to both the Medina and Gueliz. The room was clean and spacious and the service excellent, the team made me feel super welcome from the security at the entrance to the front desk, the bar and the restaurant.
Stayed 3 nights in Nov 2023
Response from Rachid Alami on 29 Dec 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Poor

Susan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Watch out for scam taxi service
While the hotel was very nice, we were very disappointed with the transportation service they arranged for us . We requested transport to the airport very early (3:45 am) the next day. The receptionist told us it could be arranged but had to be paid in cash (approx $25). We paid, but no receipt was offered. Our cab was ready at the appointed time and took us to the airport as requested, but the driver said he had not been paid and insisted on another $25. After a brief discussion, We gave him all the Moroccan money we had and added another $7 to make up the difference. I’m not sure who benefitted from this scam, but future travelers should insist on a receipt or some kind of voucher if they plan to use this service.
Stayed 1 night in Oct 2023
Response from Rachid Alami on 30 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Michael, Las Vegas

Stayed 1 night in Oct 2023

10/10 Excellent

feraz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place at the right price
Great location Great hotel
Stayed 3 nights in Sep 2023

2/10 Terrible

Hassnyen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is a dump!!. A/C not working in the room. Not worthy of the brand the hotel belongs too,
Stayed 1 night in Sep 2023
Response from Rachid Alami on 30 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff. Rooms clean and practical. Hotel facilities are very good
Stayed 6 nights in Aug 2023
Response from Rachid Alami on 27 Dec 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Naima

Stayed 3 nights in Jul 2023
Response from Rachid Alami on 11 Aug 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Kamran, Hellertown

Stayed 3 nights in Jun 2023
Response from Rachid Alami on 11 Aug 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Simon

Liked: Staff & service, property conditions & facilities
4.1/5 from me. Good, standard business style hotel. Rooms are quite large. Separate toilet and bathroom. In the bathroom, I had a bath and a separate shower. Pool area is nice with comfortable seating and shade. Location is great near lots of lounges, clubs and restaurants. Fast Wi-Fi. Very good room service and everything can be ordered from the restaurant. Comfortable bed. Negatives: no chairs on the balcony and room a little like an office with grey carpet and furniture, etc. Recommended.
Stayed 3 nights in Jun 2023
Response from Rachid Alami on 3 Jul 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Faycal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Rachid Alami on 11 Jul 2023
Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer,Monsieur, nos salutations distinguées.

10/10 Excellent

Takumo

Stayed 2 nights in May 2023
Response from Rachid Alami on 11 Jul 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Clare

Liked: Staff & service
Great location, wonderful staff
The staff at this hotel were wonderful and really added to the experience of staying there. Reception staff were very welcoming and went out of their way to help. The hotel's location is brilliant for exploring the city and many attractions are within easy walking distance. There are also many decent restaurants close by. The rooms at the hotel are a good size and have a degree of comfort but are extremely dated and in need of refurbishment. The bathroom had a separate bath and shower and hot water was plentiful. The bed was very comfortable, there were only two pillows however and both were in need of replacement. There was a kettle and microwave in the room and teabags and sachets of coffee were provided but no creamer which I found strange. The gym was spacious but has no fixed or free weights and the cross trainer is in need of repair. The pool area was very clean and had plenty of furniture for guests to use and this included parasols. The pool bar was very clean and there was a good selection of drinks and a decent lunchtime menu. Breakfast was buffet style and available from 7am. There was a huge range of choice and of a high quality. I really enjoyed my stay and the hotel provided value for money.
Stayed 7 nights in Apr 2023
Response from Rachid Alami on 28 Apr 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 Terrible

Swarnalata, Chicago

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is old and needs some serious renovation.
Stayed 2 nights in Feb 2023
Response from Rachid Alami on 7 Mar 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Saeed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Rachid Alami on 27 Feb 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

Maher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, and nice Staff
Stayed 4 nights in Jan 2023
Response from Rachid Alami on 10 Apr 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Birgit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Rachid Alami on 12 Jan 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Aysha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience
Very good experience. Staff was very friendly and was always available to resolve any issues. Cleaning staff did a good job however at times needed a reminder. Breakfast was good but could improve by having more variety of fruits and children friendly items. Overall very good experience and highly recommended.
Stayed 5 nights in Jan 2023
Response from Rachid Alami on 10 Jan 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 Terrible

ILyas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Rachid Alami on 26 Jan 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

2/10 Terrible

Priyank

Disliked: Staff & service, amenities, property conditions & facilities

8/10 Good

Hinesh

Travelled with group
Liked: Room comfort
November 2022
Novotel 4 star is in a good location in the heart of the upmarket area nice restaurant and a 10-15min walk to the market, other hotels in this area are a lot more expensive. Rooms are ok good size with daily house keeping there was no milk with the tea and coffee station. Breakfast nothing too special service is slow and the omelette station is not always up and running. Reception ( Iesha was very helpful booked restaurants etc for us) other Hotel staff are very good and helpful, for the price your paying in this location it’s good value.
Stayed 5 nights in Nov 2022
Response from Rachid Alami on 5 Dec 2022
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

Dalila

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2022
Response from Rachid Alami on 7 Nov 2022
Dear Dalila,We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

2/10 Terrible

Fatimzahra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience
Stayed 1 night in Aug 2022
Response from Rachid Alami General Manager on 8 Aug 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

10/10 Excellent

Sayed

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jun 2022
Response from Rachid Alami on 9 Nov 2022
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

6/10 Okay

Mbark

Travelled with group
Correct
+ Chambre spacieuse - petit déjeuner très sommaire
Stayed 1 night in May 2022
Response from Rachid Alami on 10 Nov 2022
Monsieur Mbark,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Monsieur, nos salutations distinguées.

8/10 Good

Mohannad

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2021

2/10 Terrible

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived and were denied access using Expedia booking for reasons that we arrived after midnight although we made our booking after midnight. It was very much disappointing from Expedia thatI was charged all the fees.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a stay
Great value for money
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Staff very friendly, polite and helpful. Location is good
Stayed 7 nights in Feb 2020

6/10 Okay

Marko

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location was great and some of the staff were as well. But the place is run down and dirty Worn / stained furniture Broken lamp Dirty carpet Dirty bathroom and scummy tiles Next time I’ll be staying at Sofitel or a Riad
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Even though it looks modern and grand hotel, rooms were not of good quality, some of the rooms we got had curtains not properly hanged, other did not proper curtains at all. There were other items (tables and tiles in the bathroom that looked worn and broken (they were repaired but poorly)
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again. Once pool is sorted.
Comfy and great location. The hotel pool was being renovated which meant it was useless and took away the relaxing element of staying there. They did offer me to use their sister hotel pool but it’s was a short walk away. I would stay here again. The breakfast was good and the hotel is really arty to stay at. The room is big and comfy bed. I would suggest you stay in pool view room to avoid noise from nearby clubs / bars and cars late at night. I would stay here again. The staff are helpful.
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Luigino

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Oct 2019

8/10 Good

oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
localization and clean very good buffet breakfast
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

6/10 Okay

Angela

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Waiting on change
Stayed 1 night in Jul 2019

8/10 Good

david

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marrakesh business trip
I've used this hotel twice now for short business trips. it's well located a short walk away from the old city and close to the airport a short cab ride away. Pool is good. staff are friendly and attentive and the restaurant has a nice choice of food and drinks - some other reviews moan about standard of rooms and hotel - i found everything to be of a good standard and will stay again.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
At check in we felt bad sleeping in that room. Carpet was stained all over and felt gross. Room was warm, ac vent away from the vent by the front door, amenities was only shampoo and soap. At check out we had to request for a receipt and it eas a big issue
Stayed 3 nights in May 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Staff & service
Poor room design--no bedside table and couldn't easily reach the curtains as TV in the way. Duvet old and filling extremely lumpy with patches with no filling at all-it should have been thrown out long ago. Air-con ineffective. Service offhand. Drinks in restaurant took ages to arrive. At breakfast I asked where the hot water for tea was.The guy just pointed vaguely leaving me to work out that it was a kettle on the end of the bar that I had to switch on and boil up myself. Food however was good and nicely presented.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location; good breakfast; VERY friendly staff
Stayed 4 nights in Apr 2019

6/10 Okay

Errico

Liked: Staff & service, property conditions & facilities, room comfort
Ok hotel in a pricey neighborhood.
We stayed here for 3 nights at the end of April. The area around the hotel is great and only 15-20 mins walk to the medina. The hotel lobby-bar-restaurant area is pretty nice. Pool area is ok but could be cleaner. Room was clean. It's a nice 3.5 star hotel at the right price. Bartender Yassine was very friendly and effective.
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Imran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Was a great standard, nice and clean
Stayed 1 night in Mar 2019