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"Nice people"

"Great hotel on the edge of Lake Izabal. Good pool and rooms. Walking distance to the Castillo San Felipe. Perfect stop on the way to Tikal. "

"Excelente la estadía, comida y personal atento"

"Good food and excellent service"

"Its a beautiful place kitchen is good but extremly high prices for guatemalan standards with a michelin star so for a sushi roll nearly Q 500 is a bit extrem."

"Abundance of tropical plants, saw parakeets flying around (instead of being in gage), heard monkeys, etc. Their website should say clearly, you can Not reach this property by land, Instead by boat only. "

"Rooms could be nicer"

"It was a VERY VERY VERY complicated check in. At the hotel they didn’t know about the reservation and they weren’t expecting us. When I show the person in charge my online reservation and receipt they got mad and tell me they don’t work with Expedia any more because it was hard to get their payment back. They tell me we have to leave or pay cash in that very moment. It was a GREAT disappointment and they insisted we have to leave and that the hotel didn’t work associated with Expedia any more. At the end I was able to talk with the owner and they let us stay. For my husband and I traveling with out 3 grand children was a TERRIBLE situation. I hope you are able to talk with Casa Azul and fix your problems so it won’t happen to anyone again."