Aerial view

Reviews of Lakeway Resort & Spa

4 out of 5
Lakeway Resort & Spa
101 Lakeway Dr, Lakeway, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 522 out of 1003 reviews" "
Rating 8 - Good. 217 out of 1003 reviews" "
Rating 6 - Okay. 140 out of 1003 reviews" "
Rating 4 - Poor. 68 out of 1003 reviews" "
Rating 2 - Terrible. 56 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Stephanie

Liked: Cleanliness
Stayed 3 nights in Apr 2024

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, amenities
Great location, great property, rooms need updating. Staff was not the nicest, but not bad... The pool area and the restaurant were great. I would stay here again.
Stayed 1 night in Apr 2024
Response from Michaelle on 15 Apr 2024
Thank you for your review. We are pleased to know you enjoyed most of your experience with us. We sincerely apologize that the staff did not provide you with excellent service. We appreciate that you took the time to let us know. We will address our team to ensure that when you come back we provide you with more welcoming, friendlier service.

10/10 Excellent

Salim

Liked: Cleanliness, staff & service, property conditions & facilities
Very good place if looking for best family break !!!
Stayed 2 nights in Apr 2024
Response from Michaelle on 15 Apr 2024
Thank you for your excellent review, Salim. We are happy to know that you and your family enjoyed your experience with us. We look forward to having you return in the future.

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serene, beautiful getaway on Lake Travis. Food and drinks were superb. Thank you
Stayed 1 night in Apr 2024
Response from Mgmt on 15 Apr 2024
Hi Anita! Thank you for this review! We are thrilled to hear that you enjoyed your visit with us!

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lake view balcony room. It was big with a long counter on the wall to store items. People were friendly, everything was clean. Seperate pools for adults and children. We definitely will go there again.
Stayed 1 night in Apr 2024
Response from Michaelle on 14 Apr 2024
Thank you for your review, Anna. We are so glad to know you enjoyed your room and experience with us. We do our best to provide our guests with great customer service and a clean environment to relax and enjoy. We look forward to seeing you again in the future!

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, amenities
The view and pool areas make this destination.the lobby is nice but the rooms are not up to resort level quality, (cracks in bathroom wall, paint is tired) the dining room does not have the service one would expect for the prices.
Stayed 1 night in Apr 2024
Response from Michaelle on 14 Apr 2024
Thank you for your review, Janet. We appreciate your feedback and will forward your concerns to our restaurant and engineering teams to implement improvements with service, and in the appearance of our property. We hope you will be back to visit us again.

10/10 Excellent

Camila

Stayed 2 nights in Apr 2024
Response from Michaelle on 14 Apr 2024
Hi Camila, Thank you for the 5 of 5 Review! We appreciate you choosing to stay with us and letting us know you enjoyed your experience. We look forward to seeing you again soon!

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing vacacional place with amazing views a lot of things to do, wild life, very comforting.
Stayed 2 nights in Apr 2024
Response from Mgmt on 11 Apr 2024
Thank you, Mario, for a wonderful review! We appreciate your lovely words :)

4/10 Poor

Andrea

Stayed 2 nights in Mar 2024
Response from Michaelle on 4 Apr 2024
Thank you for your review. We do our best to provide our guests with a clean environment and great customer service. We apologize for falling short. We hope you will consider giving us another opportunity to provide a better experience in the future.

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptionally helpful and always had a smile! My family loves this place, and I'm sure we will continue to visit this wonderful and relaxing place for years to come!
Stayed 1 night in Mar 2024
Response from Michaelle on 3 Apr 2024
Thank you for coming back to visit and leaving a great review, Michael. We love hearing what our guests enjoy and why they return. We look forward to seeing you and your family next time!

10/10 Excellent

Jaymi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Michaelle on 3 Apr 2024
Thank you for the great review, Jaymi! We are pleased to know that you enjoyed your stay with us. We look forward to seeing you again soon!

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all, Lakeway Resort is a beautiful place, despite the low level of Lake Travis. The property is laid out well & it has a good resort feel: laid back, plush, & something I think of when I hear of “yacht rock.” The only reason I don’t give it 5 stars is, in all my attempts to call, in booking my stay, as well as questions while in our room, no one ever answered the phone. I called 3 times prior to booking to ask questions & no one answered. Staying at the resort, I called the property front desk / operator from our room twice to ask questions about amenities, & no one answered.
Stayed 1 night in Mar 2024
Response from Michaelle on 2 Apr 2024
Thank you for your review, Jonathan. We apologize that no one answered when you tried reaching us by phone prior to and during your time with us. We appreciate you letting us know and will address your experience with the team. We are happy that you were able to enjoy your time with us over all and look forward to your return.

10/10 Excellent

Bryce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place!! Swim up bar, several pools, dining and bars onsite! Wonderful rooms, great staff!
Stayed 1 night in Mar 2024
Response from Michaelle on 1 Apr 2024
We are so happy you enjoyed your time with us, Bryce. Thank you for the wonderful review. We look forward to your next visit.

10/10 Excellent

rigoberto

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, with great views
Stayed 1 night in Mar 2024
Response from Michaelle on 14 Apr 2024
Thank you for your review. We are pleased to learn that you enjoyed your experience with us. We look forward to seeing you again!

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was remarkable. The staff was kind, food was good, room was cozy and the view was breathtaking. Definitely will be returning soon!
Stayed 2 nights in Mar 2024
Response from Michaelle on 1 Apr 2024
Thank you for giving us a wonderful review, Sheila. We are so pleased that you enjoyed your experience with us. We look forward to seeing you when you return.

10/10 Excellent

ANDREE

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Mar 2024
Response from Michaelle on 29 Mar 2024
Thank you for the great review, Andree! We are so glad you enjoyed your stay with us. We look forward to seeing you again soon!

6/10 Okay

Michael

Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mgmt on 28 Mar 2024
Jeffrey, thank you for the 5 stars! We are happy to know you enjoyed your stay.

2/10 Terrible

Tyran

Stayed 2 nights in Mar 2024
Response from Michaelle on 14 Apr 2024
Thak you for your review. We do our best to ensure our guests have a clean friendly environment to enjoy a relaxing experience at the resort. We apologize for falling short. We hope you will consider allowing us an opportunity to provide you with a better experience in the future.

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great resort property and fantastic pool
Stayed 1 night in Mar 2024
Response from Michaelle on 26 Mar 2024
Thank you for the great review, Karen. We are so glad you enjoyed your experience with us. Look forward to seeing you again soon!

8/10 Good

Mie, KATY

Stayed 2 nights in Mar 2024
Response from Michaelle on 14 Apr 2024
Thank you for leaving us a review, Mie. We are pleased that you enjoyed your time with us and look forward to seeing you again in the future.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Tranquil stay with the lake view balcony
Stayed 2 nights in Mar 2024
Response from Michaelle on 18 Mar 2024
Thank you for leaving us a review. We are pleased to know you enjoyed your experience with us. We hope you come back to visit for you next relaxing getaway.

4/10 Poor

Mayrem

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Michaelle on 26 Mar 2024
Thank you for your review, Mayrem. We apologize that we did not meet expectations. We hope you will give us an opportunity to provide you with a better experience in the future.

10/10 Excellent

Madhavi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Michaelle on 18 Mar 2024
Thank you for your 5-Star review. We are happy to know you enjoyed your stay and look forward to seeing you again.

4/10 Poor

Candice

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Michaelle on 17 Mar 2024
Thank you for your review, Candice. We are sorry to hear that we did not meet your expectation. We do our best to provide our guests with a clean friendly environment to relax and enjoy. We hope you will allow us another opportunity to provide you with that experience in the future.

6/10 Okay

Jojus

Travelled with family
Disliked: Cleanliness
Spots on the carpet. The bathroom was small. The pool is not big. My neighborhood pool is 5 times bigger. Pool is fine for very young kids. Overall the facility is clean with nice view. It was just a OK resort. I was not impressed. My kids were bored.
Stayed 1 night in Mar 2024
Response from Michaelle on 15 Mar 2024
Thank you for your review. We apologize that we did not meet expectations. We strive to provide a clean friendly environment for our guests to relax and enjoy. We hope you will consider us in the future.

8/10 Good

Raymond

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Michaelle on 15 Mar 2024
Thank you for your review, Raymond. We are pleased to know you enjoyed your experience with us. We hope you will be back again soon!

10/10 Excellent

Doug Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michaelle on 15 Mar 2024
Thank you for the 5-Star Review! We as so glad you enjoyed your stay with us and look forward to seeing you again soon!

10/10 Excellent

Jarvis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay.
Stayed 1 night in Mar 2024
Response from Michaelle on 15 Mar 2024
Thank you for your review! We are so glad you had a great stay! We hope you will be back again to visit us soon!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at Lakeway for an event - enjoyed a beautiful room facing the water. Friendly and helpful staff. A great place to relax!
Stayed 1 night in Mar 2024
Response from Michaelle on 15 Mar 2024
Thank you for the Five-Star Review! We are so happy you were able to relax and enjoy your time with us. We look forward to seeing you again!

4/10 Poor

KAMESHA

Stayed 3 nights in Mar 2024
Response from Michaelle on 2 Apr 2024
Thank you for your review, Kamesha. We do our best to provide our guests with a wonderful experience. We apologize for falling short during your stay but hope you will allow us an opportunity in the future.

10/10 Excellent

Peggy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything.
Stayed 1 night in Feb 2024
Response from Mgmt on 4 Mar 2024
Peggy, thank you for this review! It makes us very happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the future :)

8/10 Good

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
The resort only has one restaurant and one menu. No specials were offered. The food was excellent but staying there for several days, it became boring pretty quickly. Also, the pool bar wasn't open, even though the weather was wonderful. The staff was very nice and helpful. It's VERY VERY quiet there when I stayed (off season)
Stayed 1 night in Feb 2024
Response from Mgmt on 4 Mar 2024
Hi Sherri! Thank you for feedback. Input like yours is valuable to us in finding areas for improvement. It is wonderful though, to hear that our staff was so accommodating. We hope to see you back again for another visit.

8/10 Good

Olabode

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Old but smells great ! Resort fee should be optional... not everyone will want to go to the resort ... but still you have to pay for it.
Stayed 1 night in Feb 2024
Response from Michaelle on 26 Feb 2024
Thank you for your feedback. We appreciate your thoughts. Our resort fee includes the cost for parking as well as the amenities we offer to our guests on a daily basis. The scent we have in the lobby is a favorite. On your next visit come by the front desk for more information. Look forward to seeing you soon!

4/10 Poor

Veronica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Habitaciones en malas condiciones, huele a humedad
Stayed 2 nights in Feb 2024
Response from Michaelle on 8 Mar 2024
Thank you for your review. We apologize that we did not meet your expectations. We have addressed the issues provided with our team. We appreciate you letting us know and hope you will allow us another opportunity.

10/10 Excellent

Shontele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family vacation spot! Would definitely recommend!
Stayed 3 nights in Feb 2024
Response from Debbie on 25 Feb 2024
Hi Shontele,Thank you for your kind words of recommending us, we can't wait to see ya'll again, hopefully soon!

2/10 Terrible

Aaron

Stayed 1 night in Feb 2024
Response from Mgmt on 16 Feb 2024
Aaron, I would like to apologize that your stay did not meet your expectations. It is important to us that each guest has an enjoyable and comfortable stay and if you would like to leave more detailed feedback, it would be valuable for us to make improvements where the issue may have been.

6/10 Okay

Rolando

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel seems to be old and the AC/heater are very out dateed every time the unit would turn on or off it would sound like knocking on the door. We really could not sleep because of the noise of the Ac/heater unit.
Stayed 1 night in Feb 2024
Response from Mgmt on 13 Feb 2024
Rolando, please accept our sincere apologies for the inconvenience you experienced. We always strive to provide an enjoyable and comfortable experience for our guests, and it seems we missed the mark with yours. We will share your feedback with the proper departments to address these issues and we hope you'll consider us for another visit in the future.

10/10 Excellent

Adriana

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Peaceful and quiet. Enjoyed my stay . The only thing I disliked were the stains in the carpet and the spiders that were in the bathroom and balcony.
Stayed 2 nights in Feb 2024
Response from Michaelle on 11 Feb 2024
Thank you for leaving a 5-Star review Adriana! We apologize that the carpet in your room needed attention. We value your feedback and have addressed the appropriate team to take care of the issues mentioned in your comment. We look forward to seeing you again in the future.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the water slide!
Stayed 1 night in Feb 2024
Response from Michaelle on 7 Feb 2024
Thank you for your review, Maria! Glad to know you enjoyed our pools and the water slide. We hope you have an opportunity to come back this summer!

6/10 Okay

Katelyne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
..
Stayed 2 nights in Feb 2024
Response from Michalele on 7 Feb 2024
Thank you for your review. We hope you found the resort relaxing and enjoyable and look forward to seeing you in the future.

2/10 Terrible

Theodore, Killeen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold in the room where photos were sent to Expedia and brought to property attention. AC did not work appropriately and sheets were not clean.
Stayed 1 night in Feb 2024
Response from Michaelle on 7 Feb 2024
Thank you for your review. We apologize for not meeting expectations. We have addressed the issues found in your room with the appropriate departments to correct. We hope you will return and allow us an opportunity to provide you with a much better experience in the future.

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Michaelle on 7 Feb 2024
Thank you for the 5-Star review. We are pleased to know we met and or exceeded your expectations, and that you enjoyed your experience. We look forward to seeing you in the future.

8/10 Good

DAWN, Gilbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a large resort with a great view of the lake and spacious rooms. I’m sure it’s much more fun during the summer. I did feel it was odd the restaurant on site could only be accessed separately and wasn’t promoted anywhere we saw. The daily resort fee is a bit much too in my opinion.
Stayed 2 nights in Jan 2024
Response from Michaelle on 5 Feb 2024
Thank you for leaving us a great review, Dawn! We are so pleased to know you enjoyed our rooms and views. You are correct, the summer months are much busier with more dining options and activities. We look forward to seeing you during season!

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Loved every part of it
Stayed 3 nights in Jan 2024
Response from Michaelle on 30 Jan 2024
Thank you for providing us with a great review! We are pleased to know you enjoyed your stay with us. We hope to see you again in the future!

4/10 Poor

Timothy

Stayed 2 nights in Jan 2024
Response from Michaelle on 7 Feb 2024
Thank you for your review, Timothy. We apologize for not meeting your expectations. If you can provide us with opportunities to improve, please do not hesitate to contact us directly at the property. We value your feedback an would love the opportunity to provide you with a more enjoyable experience.

8/10 Good

Sheralene

Stayed 4 nights in Jan 2024
Response from Michaelle on 7 Feb 2024
Thank you for leaving us a review. We are pleased to know that you enjoyed your stay with us and look forward to seeing you in the future.

4/10 Poor

Amir

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities
If nothing is open or not have enough ingredients in bar and restaurant they should’ve just been closed then wasting people’s money
Stayed 1 night in Jan 2024
Response from Mgmt on 17 Jan 2024
We are sorry that your stay was not up to your expectations, and we appreciate your feedback. We do strive to make every stay an enjoyable one and hope you will consider us for another visit in the future.

6/10 Okay

Vilien

Stayed 2 nights in Jan 2024
Response from Michaelle on 7 Feb 2024
Thank you for your review. We would love to know more about your time with us. Should you think of anything that we could improve on, or anything that we did well please let us know. We look forward to seeing you again during your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!! Loved this hotel
Rooms were big, spacious, so clean, quiet, and beautiful! Loved the hotel and atmosphere! Will definitely be back
Photo from room
Stayed 1 night in Jan 2024
Response from Michaelle on 8 Jan 2024
Thank you for your review and for posting your view! We are thrilled you enjoyed your stay and look forward to seeing you again!