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"Clean room "

"The room is clean, staff are friendly and accommodating. "

"I wouldn’t recommend this place. The place is ni w for instagram photos but the experience is not great for me and my company. Some staff are rude and they make you feel like you are not welcome in that place. I have to cut my days stay because the room is different from the one in the pictures. This place makes us feel unsafe the whole time we were there. "

"Our experience at the resort was disappointing mainly due to poor maintenance and lack of staff assistance. First, the swimming pool was not properly maintained. There were tadpoles and insects in the water, which made it obvious that the pool had not been cleaned for a long time. We were told to wait while they cleaned it, so we went to do another activity. However, when we returned, no one was cleaning the pool and it was still in the same condition, so we were unable to swim. We also paid ₱900 per extra person, but we were informed that towels were not included and we had to pay an additional ₱100 for them. This felt unreasonable given the already high fee. The food was also disappointing. We ordered à la carte dishes that were advertised as good for 2–3 people, but the servings were extremely small and served in very small containers. The shrimp dish in particular had tiny frozen shrimp and did not seem fresh. Overall, the food was not worth the price. The checkout process was another issue. The staff on duty were a new hire and an OJT, and they were not familiar with how to apply the senior citizen discount for food. I had to stand at the counter for almost an hour while they repeatedly tried to contact someone named “Baj” (I believe a senior staff member) for assistance, but that person never showed up. The resort itself is large and has a lot of potential, but it clearly needs better maintenance and improved staff training. Many staff members were just sitting and"

"Excellent staff "

"It's hard to say! The people are great! Service is excellent! But the smell the cracks on the wall, the star rates should change, i think orbits and expedia should get their own people come out and look at the locations to be honest before the rates stars. "

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" Quite honestly the worst hotel experience i've ever had. We stayed at Shine Boutique Hotel for 10 days as every other hotel in Tagum were already fully booked. (It is not worth it to stay here considering how much you are paying for a night) -First night we stayed - we got to our room and our beddings were stained, hair and debris all over the sheets and pillows. It looked like they didn't even bother to change the beddings. - We had a night where we couldn't use our bathroom sink and shower because they "ran out of water". Our sink was clogged and it wouldn't drain. Our toilet was loud and making weird noises. - My fiance and I were charged 5,000 for airport drop-off only(not including pick up). (Neither my partner or I are locals so we didn't know that was too expensive).My family confronted the hotel and the manager refused to talk to them directly. They ended up refunding us 1k. When asked for an original receipt, they gave us a handwritten one. - The room that we were in smelled like gas and there was a loud beeping sharp noise outside our room that would go off every 30 minutes. I was already aware that this hotel isn't luxurious therefore i wasn't expecting a lot. I atleast expected professionalism and cleanlinesss."

"The signage of this hotel. It’s hard to find. No towels and soaps inside . We asked towels, they gave only one. Its family room we booked. No parking space . You need to look parking space around the area. We only stayed there for one night. "