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Crowne Plaza Maruma

Family-friendly hotel with outdoor pool and restaurant

Photo gallery for Crowne Plaza Maruma

Interior
Interior
Internet
Bar (on property)
Restaurant

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Restaurant
  • Business services

Room options

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About the area

Map
Circunvalacion 2, Maracaibo, Zulia, 4004

What's nearby

  • Palacio de Eventos - 1 min walk - 0.0 km
  • Lake Maracaibo Bridge - 7 min drive - 8.4 km
  • Luis Aparicio Stadium - 9 min drive - 10.3 km
  • Museo de Arte Contemporáneo del Zulia - 11 min drive - 12.7 km
  • La vereda del lago Maracaibo - 17 min drive - 20.1 km

Getting around

  • El Varillal Station - 3 min drive
  • Maracaibo (MAR-La Chinita Intl.) - 41 min drive

Restaurants

  • ‪Arturo's Express - ‬9 min walk
  • ‪La Cabaña Del Mango - ‬5 min drive
  • ‪McDonald's - ‬9 min walk
  • ‪Arepas Santa Rita - ‬13 min walk
  • ‪Pipo La Matacera - ‬2 min drive

About this property

Crowne Plaza Maruma

Family-friendly hotel
Take advantage of golfing on-site, a playground and a hair salon at Crowne Plaza Maruma. WiFi in public areas (surcharge) is available to all guests, along with a bar and a business centre.
You'll also enjoy perks such as:
  • An outdoor pool
  • Tennis courts, self-parking (surcharge) and babysitting (surcharge)
  • Free newspapers, a front desk safe and a porter/bellboy
  • A gift shop, a ballroom and 1 meeting room
Room features
All 378 rooms have amenities such as high-speed Internet.

Similar properties

View from property

Tibisay Hotel del Lago

  • Air conditioning
  • Gym
  • Laundry
  • Room service
Tibisay Hotel del Lago

Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: WiFi (surcharge); wired internet (surcharge)

Parking and transport

  • Parking on site (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Children's club
  • Golf
  • Outdoor pool
  • Playground
  • Tennis

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Outdoor pool
  • Playground

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Porter/bellhop

Business services

  • Business centre
  • Meeting room

More

  • 15 floors
  • Ballroom

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before noon

Children and extra beds

Children are welcome

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Crowne Plaza Maruma
Crowne Plaza Hotel Maruma Maracaibo
Crowne Plaza Maracaibo
Crowne Plaza Hotel Maruma Hotel And Casino
Crowne Plaza Maruma Hotel
Crowne Plaza Maruma Maracaibo
Crowne Plaza Maruma Hotel Maracaibo

Frequently asked questions

Does Crowne Plaza Maruma have a pool?

Yes, this property has an outdoor pool.

How much is parking at Crowne Plaza Maruma?

Self-parking is available for a fee.

What time is check-in at Crowne Plaza Maruma?

Check-in begins at 3 PM.

What time is check-out at Crowne Plaza Maruma?

Checkout is at noon.

Where is Crowne Plaza Maruma located?

Located in Maracaibo, this family-friendly hotel is steps from Palacio de Eventos and within 6 mi (10 km) of Contemporary Art Museum Lia Bermudez and Museo Urdaneta. Basilica de Nuestra Senora de Chiquinquira and Lake Maracaibo Bridge are also within 6 miles (10 km). El Varillal Station is 30 minutes by foot.

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Crowne Plaza Maruma Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 2 out of 11 reviews
Rating 8 - Good. 4 out of 11 reviews
Rating 6 - Okay. 2 out of 11 reviews
Rating 4 - Poor. 3 out of 11 reviews
Rating 2 - Terrible. 0 out of 11 reviews

8.4/10

Cleanliness

7.4/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Romy, France

Liked: Cleanliness, property conditions & facilities, room comfort

Juste moyen

Bel hôtel mais peut bien mieux faire. En 4 jours, les repas étaient quasiment les mêmes, je n'ai pas réussi à établir de relations téléphoniques avec mon pays et la connexion wifi est très lente . L'accueil est froid même si par ailleurs le service est bien fait. Les lits sont immenses et confortables mais cela ne suffit pas. Personnellement je n'y retournerai pas.

8/10 Good

Emma, Caracas

Liked: Staff & service, property conditions & facilities

Great service

The hotel in general was great the staff were very accommodating. The only thing I would change is that they took more care when cleaning the rooms, the bathroom smelt of urine. But the rest was ok. The coffee in the room did not have milk, a suggestion would be to add milk and tea for those that don not like coffee.

4/10 Poor

Luis, Miami, FL, USA

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

bad stay in Maracaibo

The Hotel has leaks, the promise rooms with a view, both rooms were to an inside patio overlooking the air conditioned equipment in the lower floor an a wall in front, the bed was rigid as the floor,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness

reliant on the hotel

Very noisy in the room due to the disco underneath. Ths service in the room and electrical equipment is very bad. The room prices are way too high due to the service and comfort.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort

Not a 5 stars hotel

this is not a 5 stars hotel, very dissapointed. Will not come back again

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

No hot water no Internet

The location is okay for business but only for business, its convinient close to the airport. The rooms are fine and there are enough service personel on duty at all times. How ever dont ask them to solve a problem that is not mentioned in their job description the staff seems not to know that they are there for servicing me - or they where just tired. Stayed there on April 17th to my surprise there where no hot water in the shower "left a claim for the management but untill now nobody has answered to it, (now a week ago)", the following morning the taxi driver informed me that hot water had been out for more than a week. Stayed there again on April 23rd but this time the Internet didnt work and I didnt make a complaint to the management -- since they dont answer any way. Value for money on a scale from 1 to 10 (10 best) 3 ...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beds were really hard. And the water had a yellow color to it. But everything else was nice. Good service and beautiful pool.

8/10 Good

Graciela, Houston, Tx

Liked: Cleanliness, staff & service, room comfort

My stay at Maruma on December 18-22, 2012

The stay was very pleasent. Probably the bathroom could have a touch up. There is no casino due to the actual political situation. In overall it was very good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort