Standard Room, 1 Queen Bed with Sofa bed

Reviews of Novotel Manchester Centre

4 out of 5
Novotel Manchester Centre
21 Dickinson Street, Manchester, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 532 out of 1001 reviews" "
Rating 8 - Good. 334 out of 1001 reviews" "
Rating 6 - Okay. 79 out of 1001 reviews" "
Rating 4 - Poor. 32 out of 1001 reviews" "
Rating 2 - Terrible. 24 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located place with high cleanliness standards
Stayed 2 nights in Mar 2024

8/10 Good

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and great breakfast. The staff were also very nice and super helpful. Great stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff especially at the front desk. Marois was very helpful from check in to getting my taxi to the airport at departure!
Stayed 12 nights in Jan 2024

6/10 Okay

GARY

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Needs updating
Stayed 1 night in Dec 2023

10/10 Excellent

Jade

Travelled with partner
Liked: Amenities, property conditions & facilities
Great stay , good night sleep , friendly staff very pleasant , will stay again :)
Stayed 1 night in Dec 2023

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Great room, staff lovely and friendly, also very helpful. Great location. Will stay again
Stayed 1 night in Dec 2023

2/10 Terrible

Raj

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm not sure how this hotel can be 4-star, I'm surprised, I've stayed in a budget Travelodge, and their rooms and standards are so much better than what this Hotel. the room was dirty with lots of stains on the carpet, a tiny toilet with no hand wash basin, which is highly so inconvenient and unhygienic having to go into the shower room to wash hands. Holes in the toilet door, the paint coming off the walls, the room temperature which cannot be controlled thus freezing, stains on the toilet seat, and the room generally quite dirty and no soundproofing as they seem to claim, could hear the next room late night attics next to the walls and lots of vibrations. I would never stay at this hotel again but the location is superb and very central.
Stayed 2 nights in Dec 2023

2/10 Terrible

Haiwei

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst novotel ever
Very dirty old hotel. No cleaning service during the stay. The only good thing is the Breakfast. Horrible experience!
Stayed 3 nights in Dec 2023

8/10 Good

James

Travelled with family
Liked: Amenities
Good location. Friendly staff. Standard room was comfortable. I found their bed pillows very uncomfortably.
Stayed 3 nights in Dec 2023

8/10 Good

dave

Stayed 1 night in Dec 2023

6/10 Okay

hannah

Travelled with family
Liked: Staff & service
Disliked: Room comfort
It was ok.
We paid £32 for car parking. The hotel is lovely when you walk in. Service fantastic. The room itself was too warm. Air con did not work or there wasn't any? Now im heavily pregnant but the bed was hard, i had 1 flimsy pillow my partner had a terrible sleep too so probably the bed? The bathroom sink is awkward to fill kettle up. I had no sleep at all. Didnt have breakfast as we didnt want to pay an extra £30. The curtains were fantastic except we could not sleep at all. It was a very long night. If you like going bed hot and lying on a hard flat pillowed bed then this hotel is perfect for you. We wont come here again but you live and learn.
Stayed 1 night in Dec 2023

10/10 Excellent

Miss Karen

Stayed 2 nights in Dec 2023

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel Stay
Hotel location was very good, breakfast was very good and service was very good. Our room was fine but we did need to ask reception to make the additional bed up for child staying as this wasnt done upon check in. We had relatives staying in same hotel having paid the same rate and they had more room items available to them, slippers , robes etc that we didnt receive. Felt almost as if our room hadnt finished being made up for our arrival. Staff very attentive when bed make up was requested however so that was corrected quickly whilst we had a drink in the very nice bar attached to the hotel. Would stay again.
Stayed 1 night in Dec 2023
Response from Ronojoy Bhattacharyya on 22 Dec 2023
Dear Mark,We thank you for your very kind comments about our Novotel Manchester Centre. We are pleased to hear that you enjoyed your stay and that the location was to your liking. Moreover, we appreciate the feedback regarding the additional bed and room items; We have 4 room categories in the hotel and room amenities are different for each of them however we do provide as complimentary if requested. Thank you again for taking the time to share your experience with us. We hope that if you decide to stay with us again, it will be a truly memorable experience! Sincerely, Ronojoy BhattacharyyaFront Office Manager

10/10 Excellent

Sophie

Travelled with group
Everything
Stayed 1 night in Dec 2023
Response from Ronojoy Bhattacharyya on 22 Dec 2023
Dear Sophie,Thank you for staying with us at Novotel Manchester Centre. We are delighted that you enjoyed your stay with us and I have shared your encouraging comments with the team.I very much look forward to welcoming you back to Novotel in the near future and I'm sure your next stay will be just as wonderful as your most recent experience.Sincerely,Ronojoy BhattacharyyaFront Office Manager

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
A great stay in a superb hotel. A short walk to the Christmas markets and shopping centre. Plenty of restaurants around. Staff friendly and room was lovely with comfortable beds. Great choices for breakfast, all self service. Will definitely revisit
Stayed 1 night in Dec 2023
Response from Ronojoy Bhattacharyya on 6 Dec 2023
Dear Diane,Thank you for taking the time to review your recent stay with us here at the Novotel Manchester Center. We are delighted that you enjoyed your experience and found our staff to be friendly and helpful. We are also pleased that you took advantage of our great breakfast selection and close proximity to the Christmas markets and shopping centre.We strive to provide a comfortable, enjoyable experience for all of our guests, so we are thrilled that we were able to do so during your stay. Thank you once again for your review and we look forward to welcoming you back soon! Best regards, Ronojoy BhattacharyyaFront Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ronojoy Bhattacharyya on 22 Dec 2023
Dear Guest,Thank you for taking the time to review your stay with us at Novotel Manchester City Centre and hope to welcome you back soon.Sincerely,Ronojoy BhattacharyyaFront Office Manager

10/10 Excellent

Elín Ósk

Travelled with family
Liked: Property conditions & facilities, room comfort
Exelent stay in Novatel. The staff was very friendly and helpful. Evrything was amacing.
Stayed 3 nights in Nov 2023
Response from Ronojoy Bhattacharyya on 22 Dec 2023
Dear Elín Ósk, Thank you for taking the time to share your wonderful experience with us. We are so pleased to hear that you felt so well taken care of by our friendly and helpful staff. It is always our aim to ensure that all of our guests have a comfortable and enjoyable stay, and we are delighted that you did. We look forward to welcoming you back soon!Sincerely,Ronojoy BhattacharyyaFront Office Manager

6/10 Okay

steve

Travelled with family and small children
very urban setting, staff are busy so inattentive. very noisy outside window (obviously not the hotels fault). very tired public areas.
Stayed 2 nights in Nov 2023

2/10 Terrible

Nicola

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not happy that there was no discounted parking, had to pay city tax which wasn’t warned about! The air con was not working and found one staff member very rude and abrupt
Stayed 1 night in Nov 2023
Response from Ronojoy Bhattacharyya on 6 Dec 2023
Dear Nicola, Thank you for taking the time to share your experience with us. At Novotel Manchester Centre, we strive to provide our guests with a pleasant and enjoyable stay, and it is regrettable that we did not meet your expectations on this occasion. We apologize for any inconvenience caused by the lack of discounted parking and the unresponsive air con. We value feedback from our guests, as this helps us ensure that future experiences are improved. We take great pride in providing each guest with a warm and welcoming experience, so we are sorry to hear that you had a negative interaction with one of our staff members on this occasion. We hope you will choose to stay with us once again in the future so that we can give you the experience you expect from Novotel Manchester Centre. Sincerely, Ronojoy BhattacharyyaFront Office Manager

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were immediately welcoming, even gifting little plush toys to my children. Checkin was quick and efficient, the room was clean and spacious, with everything we needed- a safe, coffee facilities, a fridge, towels and toiletries and sufficient bedding. Well located for central Manchester with restaurants, bars, trams, conference centre all within walking distance. Would use again, and recommend.
Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is ideally located and the room was spotless! Clean, modern and great facilities in the room including fabulous toiletries and a Nespresso machine!
Stayed 1 night in Nov 2023
Response from Ronojoy Bhattacharyya on 21 Nov 2023
Dear Julie,Thank you for choosing Novotel Manchester Centre and for taking the time to share your positive feedback. We're thrilled to learn that our hotel's ideal location and spotless rooms contributed to a great experience during your stay.We strive to provide our guests with a comfortable and enjoyable stay, and we're delighted to hear that we succeeded in making your visit special.We appreciate your kind words, and we look forward to the opportunity of welcoming you back for another wonderful stay. Sincerely,Ronojoy BhattacharyyaFront Office Manager

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant stay!
Stayed 2 nights in Nov 2023
Response from Ronojoy Bhattacharyya on 17 Nov 2023
Dear Anna,Thank you very much for your recent stay with us at Novotel Manchester Centre. We are delighted that you enjoyed your time with us.I have conveyed your feedback to our team who take great pride in knowing that their hard work has ensured a wonderful experience for our guests!I very much hope to welcome you back in the future and trust your next visit will be as brilliant as this one!Sincerely,Ronojoy BhattacharyyaFront Office Manager

10/10 Excellent

Rhona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location always a good stay.
Stayed 2 nights in Nov 2023
Response from Ronojoy Bhattacharyya on 17 Nov 2023
Dear Rhona,Thank you for choosing Novotel Manchester Centre, and we appreciate your positive feedback! We're delighted to hear that you had a great stay and found our location to be convenient.Your satisfaction is our priority, and we look forward to welcoming you back for another excellent experience. Safe travels, and we hope to see you again soon!Sincerely,Ronojoy BhattacharyyaFront Office Manager

8/10 Good

andie

Liked: Staff & service, room comfort
Friendly staff, room a bit dysfunctional, but has tried everything to keep as up to date as possible
Stayed 1 night in Oct 2023
Response from Ronojoy Bhattacharyya on 17 Nov 2023
Dear Andie,Thank you for choosing Novotel Manchester Centre and for taking the time to share your feedback. We're pleased to hear that you appreciated the friendly service provided by our staff.We also appreciate your understanding regarding any room-related challenges. Our team is committed to ensuring that guests have a comfortable stay, and we're continually working to improve our services.We hope to have the pleasure of welcoming you back for another stay. Sincerely,Ronojoy BhattacharyyaFront Office Manager

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
A great hotel for a longer weekend visit in Manchester
Stayed 3 nights in Oct 2023

10/10 Excellent

Molly

Stayed 1 night in Oct 2023
Response from Ronojoy Bhattacharyya on 23 Oct 2023
Dear Molly,Thank you for staying with us at Novotel Manchester Centre. We are delighted that you enjoyed your stay with us and I have shared your encouraging comments with the team.I very much look forward to welcoming you back to Novotel in the near future and I'm sure your next stay will be just as wonderful as your most recent experience.Sincerely,Ronojoy BhattacharyyaFront Office Manager

8/10 Good

C

Stayed 1 night in Oct 2023
Response from Ronojoy Bhattacharyya on 23 Oct 2023
Dear Guest,Thank you for choosing to stay at Novotel Manchester Centre and for your score. We appreciate your feedback and the positive rating.We're glad to hear that your overall experience met your expectations. If you have any additional feedback or suggestions to share in the future, please don't hesitate to reach out. Your feedback is valuable to us, and we look forward to the opportunity to serve you again.Sincerely,Ronojoy BhattacharyyaFront Office Manager

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely recommend
Family of 6 we had adjoining rooms I called ahead to make sure they accommodated fab.
Stayed 1 night in Oct 2023
Response from Ronojoy Bhattacharyya on 23 Oct 2023
Dear Victoria,Thank you for choosing to stay at Novotel Manchester Centre and for sharing your feedback with us. We appreciate your comments and are delighted to hear that you had a great family stay with adjoining rooms.We understand the importance of accommodating families and providing comfortable and convenient rooms for our guests, and it's wonderful to know that we met your expectations.We look forward to the opportunity to welcome you back to Novotel Manchester Centre in the future.Sincerely,Ronojoy BhattacharyyaFront Office Manager

8/10 Good

Darren, Portland

Liked: Cleanliness
Stayed 7 nights in Oct 2023
Response from Ronojoy Bhattacharyya on 23 Oct 2023
Dear Darren,Thank you for staying with us at Novotel Manchester Centre. We are delighted that you enjoyed your stay with us and I have shared your encouraging comments with the team.I very much look forward to welcoming you back to Novotel in the near future and I'm sure your next stay will be just as wonderful as your most recent experience.Sincerely,Ronojoy BhattacharyyaFront Office Manager

10/10 Excellent

John

Stayed 2 nights in Oct 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very welcoming. Room was clean and very comfortable. Breakfast was spot on. Faultless
Stayed 1 night in Oct 2023

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ronojoy Bhattacharyya on 7 Oct 2023
Dear Jonathan,We very much appreciate your comments regarding your stay at the Novotel Manchester Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ronojoy BhattacharyyaFront Office Manager

2/10 Terrible

Clive

Stayed 1 night in Oct 2023
Response from Ronojoy Bhattacharyya on 7 Oct 2023
Dear Clive,Thank you for taking the time to tell us about your experience at the Novotel Manchester Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. If you could share your feedback directly with us, please rest assured that we will take the appropriate measures to address the problem and prevent future occurrence.Sincerely,Ronojoy BhattacharyyaFront Office Manager

10/10 Excellent

Joe

Stayed 1 night in Sep 2023

8/10 Good

Margaret

Travelled with group
Liked: Amenities
Good to have a large TV in the room and spotlessly clean bathroom with good hair and body products
Stayed 2 nights in Sep 2023

8/10 Good

Chris James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good all round hotel nice breakfast
Stayed 1 night in Sep 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Ronojoy Bhattacharyya on 7 Sept 2023
Dear Guest,Thank you for taking the time to provide us with a score of 8/10 for your recent stay at Novotel Manchester Centre. Your feedback is important to us, and we hope you had an enjoyable experience. If you have any specific comments or suggestions for improvement, please feel free to share them with us. We look forward to the opportunity to serve you again in the future.Sincerely,Ronojoy BhattacharyyaFront Office Manager

8/10 Good

Sujaya

Travelled with family
Liked: Staff & service
Stayed 2 nights in Aug 2023

8/10 Good

Alex

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a very central location. Parking can be found outside the hotel or round the corner at a carpark,both need to be paid separately. The rooms are spacious and clean, however the shower screen allowed water to leak through on the side which caused water to pool on the floor. There is everything you need in the rooms and is presented very well. We enjoyed the stay and would recommend this.

6/10 Okay

Sujaya

Stayed 2 nights in Aug 2023
Response from Ronojoy Bhattacharyya on 5 Sept 2023
Dear Sujaya,Thank you for sharing your review and rating for your recent stay at Novotel Manchester Centre. Your feedback is important to us, and we appreciate your time taken to provide it.If you have any specific comments or suggestions you'd like to share to help us improve, please feel free to reach out. We value your input and hope to have the opportunity to better meet your expectations in the future.Sincerely,Ronojoy Bhattacharyya

6/10 Okay

Joseph

Hotel was fine and staff were very good. Breakfast was ok but main restaurant meal was appalling. Mixed grill £25 was cremated horrible spoiled the whole hotel experience
Stayed 1 night in Aug 2023
Response from Ronojoy Bhattacharyya on 5 Sept 2023
Dear Joseph,Thank you for sharing your feedback regarding your recent stay at Novotel Manchester Centre. We appreciate your comments and the time you've taken to provide them.We're glad to hear that you found our hotel fine and that our staff provided excellent service. However, we apologize for the disappointing dining experience you had in our main restaurant. Your feedback about the mixed grill is concerning, and we regret that it did not meet your expectations.Your comments are valuable, and we will use them to address this issue and improve the quality of our dining offerings to ensure a more satisfying culinary experience for our guests.We truly appreciate your feedback and the opportunity to serve you. We hope to have the pleasure of welcoming you back in the future for a better dining experience. Sincerely,Ronojoy BhattacharyyaFront Office Manager

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel had a great sleep kids loved there stay clean and fresh friendly staff :)) we will come back
Stayed 1 night in Jun 2023
Response from Ronojoy Bhattacharyya on 27 Aug 2023
Dear Pauline,Thank you for choosing Novotel Manchester Centre and for sharing your positive feedback with us. We're delighted to hear that you and your family had an enjoyable stay.We're pleased that you found our hotel lovely and that your kids loved their stay as well. Ensuring a comfortable and pleasant experience for all our guests, young and old, is important to us.We're glad that you had a great sleep and appreciated our clean and fresh accommodations. Our friendly staff's dedication to providing excellent service is a top priority, and we're delighted that they left a positive impression on you.We truly appreciate your kind words and look forward to the pleasure of welcoming you and your family back in the future for another wonderful stay.Sincerely,Ronojoy BhattacharyyaFront Office Manager

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
I recommended
Stayed 1 night in Aug 2023

10/10 Excellent

Fanny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just stay one night at this hotel for a road trip. We arrived the hotel very late but the staffs were very nice.
Stayed 1 night in Aug 2023
Response from Ronojoy Bhattacharyya on 26 Aug 2023
Dear Fanny,We very much appreciate your comments regarding your stay at the Novotel Manchester Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ronojoy BhattacharyyaFront Office Manager

10/10 Excellent

Sara

Stayed 1 night in Aug 2023
Response from Ronojoy Bhattacharyya on 26 Aug 2023
Dear Sara,Thank you for choosing Novotel Manchester Centre and for sharing your perfect score with us. We're thrilled to hear that your experience was exceptional. Your high rating is a testament to our team's dedication to providing a memorable stay. We look forward to the opportunity to welcome you back and create more wonderful memories with us.Sincerely,Ronojoy BhattacharyyaFront Office Manager

10/10 Excellent

Naomichi

Stayed 1 night in Aug 2023
Response from Ronojoy Bhattacharyya on 26 Aug 2023
Dear Naomichi,Thank you for your recent stay at Novotel Manchester Centre and sharing your feedback. Your feedback is greatly appreciated, and we're pleased to have met your expectations. We're committed to delivering exceptional experiences to our guests, and we're delighted that your stay was so enjoyable. We look forward to the pleasure of hosting you again in the future and exceeding your expectations once more.Sincerely,Ronojoy BhattacharyyaFront Office Manager

10/10 Excellent

Mandeep

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Every thing was excellent only parking should be discounted
Stayed 1 night in Aug 2023
Response from Ronojoy Bhattacharyya on 26 Aug 2023
Dear Mandeep,Thank you for choosing Novotel Manchester Centre and for sharing your feedback with us. We're delighted to hear that your experience was excellent.We appreciate your comment about parking. While we do our best to provide convenient amenities, the hotel does not have its own parking. We value your patronage and hope to have the opportunity to welcome you back in the future. Sincerely,Ronojoy BhattacharyyaFront Office Manager

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Great location, lovely clean rooms, very comfy bed, amazing breakfasts
Stayed 1 night in Aug 2023
Response from Ronojoy Bhattacharyya on 26 Aug 2023
Dear Claire,Thank you for choosing Novotel Manchester Centre and for sharing your feedback with us. We're thrilled to hear that your experience was positive in various aspects.We're pleased that our location worked well for your travel plans, and that you enjoyed our clean rooms and comfortable beds. It's wonderful to know that our breakfast offerings met your expectations and contributed to a great start to your day.We value your patronage and hope to have the opportunity to welcome you back in the future. Sincerely,Ronojoy BhattacharyyaFront Office Manager