Interior entrance

Reviews of Clayton Hotel, Manchester Airport

4 out of 5
Clayton Hotel, Manchester Airport
Outwood Lane, Manchester Airport, Manchester, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 1164 out of 2186 reviews" "
Rating 8 - Good. 605 out of 2186 reviews" "
Rating 6 - Okay. 231 out of 2186 reviews" "
Rating 4 - Poor. 120 out of 2186 reviews" "
Rating 2 - Terrible. 66 out of 2186 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel at Manchester Airport. 2 minute shuttle terminals. Clean spacious room with a tub in the bathroom for a soak after a long day. Tasty innovative food at the restaurant served by the friendly efficient Yasmine. Capable and welcoming staff at the front desk.
Stayed 1 night in Apr 2024

10/10 Excellent

jacqui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

James, santa monica

Liked: Cleanliness, staff & service
Close to terminal and good shuttle service
Stayed 1 night in Apr 2024
Response from Guest Relations Team on 18 Apr 2024
Thank you for taking the time to provide positive feedback from your recent stay.We look forward to welcoming you again soon,Best regardsGuest Relations Team

4/10 Poor

noreen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Dave

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for easy access to the city. Would have scored higher if it wasn’t for the draft through the old window frame
Stayed 1 night in Apr 2024
Response from Guest Relations on 15 Apr 2024
Thank you for taking the time to leave a positive review, your feedback is very much appreciated and we will certainly have our Maintenance team look at the window.We look forward to welcoming you again in the near future,Best regardsGuest Relations

6/10 Okay

Hallam

Major plus is the location with good shuttle service to the terminals. Stayed one night for a morning flight. Be aware and check the restaurant opening hours especially if you are arriving late evening/night or leaving early morning. Would have got a better review overall, but felt forced to use self-service check in; bed appeared clean but the carpets throughout the corridors and in the room were worn/stained/dirty in areas. Property needs some TLC. However, it’s not a luxury hotel. The proximity to the terminals and shuttle service makes the hotel a convenient option.
Stayed 1 night in Apr 2024
Response from Guest Relations Team on 17 Apr 2024
Thank you for taking the time to leave a review from your most recent stay. Please be assured your comments will be passed to the relevant departments.The Grill Restaurant is open until 10pm, following which a 24hour room service menu is available and Breakfast is available from 05:30hrs - 10:00hrs daily with the option to request a Clayton Grab & Go Breakfast continental bag for those guests with a very early departure.We are pleased to hear you used the Hotel's complimentary 24hr shuttle service and the Hotel's location on the Airport grounds does mean all Terminals are within walking distance should this be a preferred option.We do hope to welcome you back again and please contact our Guest Relations team prior so that we can advise of the room types that are most recently refurbished for your next stay.Best regardsGuest Relations Team

4/10 Poor

Kathy, St Catharines

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Just one towels in bathroom. No bathmat, slipped on tile floor getting out of shower. Complained to front desk. None brought in. Staff member entered room while sleeping. Wrong room apparently. Slow service in restaurant. Had to ask to be served.
Stayed 1 night in Apr 2024
Response from Guest Relations on 15 Apr 2024
Thank you for taking the time to share your comments.Please be assured that your feedback is being fully followed up on with the relevant departments and our Hotel Manager will be in contact with you to further discuss.We hope we have the opportunity to welcome you back in the near future to ensure you have a more enjoyable stay and please contact Guest Relations prior to booking.Best regardsGuest Relations

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was missing a hair dryer and bathmat but both were delivered promptly. Restaurant prices were exorbitant though!
Stayed 1 night in Apr 2024
Response from Guest Relations Team on 18 Apr 2024
Thank you for your feedback both during your stay and post stay - we are pleased to know the items you required in your room were delivered promptly. Please be assured your comments have been passed to the relevant departments.Thank youGuest Relations Team

10/10 Excellent

john

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good rxpey
Stayed 1 night in Apr 2024

8/10 Good

Pauline

Clayton hotel was a great place to stay. The facilities was great and I loved my room. The bed was amazing very comfortable and the pillows were great.too. The staff was very helpful and friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Airport was right at the airport - we had dinner at the Clayton Hotel the night of getting there and the waitress Paige our waitress was terrific .
Stayed 1 night in Apr 2024

10/10 Excellent

Rosann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and efficient
Stayed 1 night in Apr 2024

6/10 Okay

Steven

Liked: Staff & service, amenities, property conditions & facilities
Walking from the airport across the road to the hitel a
Stayed 1 night in Apr 2024

10/10 Excellent

George, Broomfield

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy access to the airport. Short shuttle ride. Rooms were clean and comfortable.
Stayed 1 night in Apr 2024

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Tania

Travelled with partner
Liked: Cleanliness, staff & service
Clean and spacious room. Good restaurant. Helpful shuttle.
Stayed 1 night in Apr 2024

10/10 Excellent

Ann, Healdsburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly as advertised. A comfortable stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying , it was amazing, food brill, staff brill , fantastic stay and free shuttle bus to airport x
Stayed 1 night in Mar 2024

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great food and eating area. Definitely need new pillows as they were very hard and made for a difficult nights sleep
Stayed 1 night in Apr 2024

2/10 Terrible

Ayaz

Business traveller
Disliked: Cleanliness, staff & service, amenities
The staff in the bar refused to make me a coffee as it was late. It was only 7pm. Then the airport transfer driver refused to take to the airport to get a coffee when he was going empty to pick you clients. I’d never stay here again!!!! Avoid fully!!!!
Stayed 1 night in Apr 2024

6/10 Okay

tequita

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Shuttle bus driver very pleasant . Arrived early due to flight and had to sit in lobby until 2 . Desk agent did not even look to see if there were available rooms. I would have paid to upgrade. Will not return
Stayed 1 night in Apr 2024
Response from Guest Relations on 8 Apr 2024
Dear Guest,Thank you for taking the time to provide your feedback.We are sorry to read that your experience was not up to your expectations on this occasion. Our Reception team will always look to appease an early check in request, which is subject to availability on the day unless a guaranteed earlier arrival time has been confirmed.Please be assured that your comments have been shared with the relevant departments and we hope to have the opportunity on your next Manchester Airport visit to ensure you have a better stay,Best regardsGuest Relations Team

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel if you’re flying early.
Stayed 1 night in Apr 2024
Response from Guest Relations on 3 Apr 2024
Thank you for taking the time to leave a positive review, we look forward to welcoming you again in the near future.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fantastic and our room was perfect. We walked over from the train station dragging luggage the path from the sidewalk to the front door wasn’t marked so we had to backtrack one time as we had to take a gravel path which sucked. And the walking directions on our map had us going down the back sidewalk and they have a gate on that with a padlock.
Stayed 1 night in Mar 2024
Response from Guest Relations on 3 Apr 2024
Thank you for taking the time to leave a review from your recent stay and we are pleased to hear the positive comments about the Hotel and bedroom.We can advise that there is a fully paved pathway to access the Hotel from the main road, should you head towards the roundabout and bear left to then see the Hotel car park entrance. Unfortunately the path you have described is not an official walk-through path.We would also like to ensure you are aware the Clayton Hotel Manchester Airport does offer a 24hr complimentary shuttle service to all terminals and the train station for our guests.We hope to have the opportunity to welcome you again in the near future, Best regardsGuest Relations Team

10/10 Excellent

Sphoorthy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Nigel

Liked: Staff & service, property conditions & facilities
Asked to change rooms. Nice lady called Kat sorted it out and reorganized shuttle bus and wake up call for me. Original room was ok but noise from the air con units outside my window. Also issued me with an upgraded room in new part of the hotel. Free shuttle service to terminals but only 5 minutes walk to terminal1.
Stayed 1 night in Apr 2024
Response from Guest Relations on 3 Apr 2024
Thank you for taking the time to leave a review from your recent stay at the Clayton Hotel Manchester Airport.We are pleased to know your comments were addressed with the change of room allocation for you.We look forward to welcoming you again in the near future.

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
As the hotel isn’t allowed any more signage it is very hard to find when driving at night. The bus service to terminals is excellent
Stayed 1 night in Mar 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024

10/10 Excellent

Daisy

Stayed 1 night in Mar 2024

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed staying here. The befs are really comfortable. The breakfast was varied and delicious. The staff are lovely. It's quiet so a great night's sleep. The free shuttle service is really useful. Will definitely stay again and recommend to anyone.
Stayed 1 night in Mar 2024

10/10 Excellent

BRYAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the service to be excellent ,nothing was too much trouble. I lost my wallet at the airport the staff went to great lengths to help me find it. The shuttle bus driver made three journies back and forward. With his help the wallet/phone was returned. Great hotel will use again.
Stayed 1 night in Mar 2024

8/10 Good

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walk from the train station to the hotel was through back alley way, muddy and uneven. Difficult with suitcase.
Stayed 1 night in Mar 2024

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff. Simple online check in and the shuttle bus driver was great help. Dropped at door with directions to the deparures floor at my terminal. Will definitely be staying here for any future flights from Manchester!
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really appreciate the free shuttle service to the Terminal
Stayed 1 night in Mar 2024

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient transportation/shuttle service. Nice staff, great breakfast
Stayed 2 nights in Mar 2024

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice hotel. Walking route from train station unclear. Some signs would be good.
Stayed 1 night in Mar 2024

10/10 Excellent

Barbara, anglesey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous service throughout. Rang for shuttle came in 5 minutes and back to airport in morning!.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Rooms are excellent as are breakfast and dinner menu. Like most hotels though, prices for drinks, food and snacks high..e.g. £11 for glass of wine and £4 for a pck of Jelly babies. Great shuttle service to and from hotel, station and terminals.
Stayed 1 night in Mar 2024

10/10 Excellent

dan

Liked: Cleanliness, staff & service, property conditions & facilities
Best airport hotel we've ever stayed in
Stayed 1 night in Mar 2024

6/10 Okay

Rachel, England

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Could do with an upgrade.
Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff and very helpful bus drivers for transport. Great food
Stayed 1 night in Mar 2024

10/10 Excellent

Elisia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and clean hotel. Reception messed up the shuttle booking but the shuttle staff managed to sort it out. We also had dinner in the restaurant and the staff was friendly, food was nice as well.
Stayed 1 night in Feb 2024

10/10 Excellent

Brian

Stayed 1 night in Mar 2024

8/10 Good

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Anita

Stayed 1 night in Mar 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a convenient location for the airport, and the staff are wonderful. Our second stay and it won’t be our last.
Stayed 1 night in Mar 2024

10/10 Excellent

Daryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service from check in to check out
Stayed 1 night in Mar 2024

8/10 Good

Martha

Liked: Staff & service
Outstanding Staff and service. My room needs renovation. Lock at the door is not working.
Stayed 1 night in Mar 2024

6/10 Okay

James

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean very helpful staff
Stayed 1 night in Mar 2024