Mediterranean cuisine

Reviews of Hotel Hospes Maricel & Spa

5 out of 5
Hotel Hospes Maricel & Spa
Carretera de Palma-Andraxt, 11, Cas Català, Calvia, Mallorca

Reviews

9.0

Wonderful

Rating 10 - Excellent. 226 out of 353 reviews" "
Rating 8 - Good. 83 out of 353 reviews" "
Rating 6 - Okay. 30 out of 353 reviews" "
Rating 4 - Poor. 8 out of 353 reviews" "
Rating 2 - Terrible. 6 out of 353 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Asma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Marcel was just amazing! Very clean hotel with an outstanding ocean view! Mehdi at the front desk was amazing and upgraded us to a beautiful room! Will definitely be back!
Stayed 2 nights in Jan 2024
Response from Hospes Maricel & SPA***** on 21 Jan 2024
Dear Mrs. Asma, Thank you so much for your kind words regarding your last stay at our Hospes Maricel & SPA*****!It is simply always our objective to offer the best experience for our guests, and we are very happy to hear that you indeed enjoyed your time with us.We also thank you for your kind words about the service you received from our colleague, Mehdi. We will be sure to share with him your comments, which will surely make him very happy.Once again we thank you for this wonderful opinion, it was a pleasure for us to read it and we hope we get the chance to be at your service again soon. Kind regards from Mallorca, Rianna MageanuHospes Maricel & SPA***** Reception

10/10 Excellent

Preeti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Views 😍
Great customer service from staff from management, cocierge, spa, housekeeping and restaurant. Views and location are amazing. Breakfast has everything you need.
Stayed 2 nights in Dec 2023
Response from Hospes Maricel & Spa***** on 6 Jan 2024
Dear Preeti,Thank you for taking the time to share your feedback following your recent stay with us. We are thrilled to hear about your positive experience, and we appreciate your kind words.It's wonderful to know that you found our customer service to be excellent across various departments, including management, concierge, spa, housekeeping, and the restaurant. We take pride in providing a high level of service, and your recognition is truly rewarding for our team.We're delighted that you enjoyed the stunning views and the convenient location of our hotel. Additionally, it's fantastic to hear that our breakfast offerings met your expectations with everything you needed.Your feedback is valuable to us, and we look forward to welcoming youBest Regards, Jasmine GarciaReception

6/10 Okay

Henry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Carmel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff
Stayed 3 nights in Nov 2023
Response from Hospes Maricel & Spa***** on 27 Nov 2023
Dear Carmel,Thank you for your kind words! We are delighted to hear that you found our staff friendly. Providing excellent service is a priority for us, and we appreciate your recognition.We look forward to welcoming you again in the future. If you have any specific feedback or suggestions, feel free to share them with us. Your satisfaction is our goal.Warm regards,Jasmine Garcia, Guest Assistante.

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent!
Magnificent! Espectacular views of the bay, easy to swin in the sea, beautiful terraces! And impecable service!
Stayed 4 nights in Oct 2023
Response from Hospes Maricel& Spa on 24 Oct 2023
Dear Mr Alberto, Thank you for taking the time to share your feedback about your recent stay with us.I'm delighted to hear that you found our staff friendly and that you enjoyed the amazing view from your room. Your positive comments about our service are truly appreciated, and we are thrilled that our team made your stay enjoyable.We hope to have the opportunity to welcome you back!Kind regards,Daniela HutuAssistant General Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Avoid the room next to elevator, it is noisy Check in takes over 45 mins
Stayed 2 nights in Jun 2023
Response from Hospes Maricel& Spa on 15 Jul 2023
Dear Guest,The Hospes Maricel & Spas team would like to thank you for trusting us in your last visit to Mallorca.On the other hand, we would like to apologize for not having fulfilled your expectations. More importantly, we will continue to place upmost priority on training and developing our front desk associates to ensure that they are always able to deliver services to the satisfaction of our guests. Your comments and suggestions are much appreciated as they indeed crucial in supporting our improvements efforts. We are delighted that we had the opportunity to be at your service and look forward to welcome you back at the Hospes Maricel & Spa.With warm regards from sunny Mallorca. Daniela HutuAssistant General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Jorge

Stayed 6 nights in Dec 2022

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was absolutely stunning! Would highly recommended. Staff was super friendly and accommodating and the location is fabulous. We’ll be back!
Stayed 3 nights in Sep 2022
Response from Hospes Maricel& Spa on 9 Oct 2022
Dear Mrs Laura,The Hospes Maricel & Spas team would like to thank you for trusting us in your last visit to Mallorca.We are delighted to learn that you enjoyed your stay with us and could experience the genuine hospitality and service from our team and the quality of our hotel. Our team is undoubtedly one of the aspects we are most proud of.We are looking forward to have the pleasure of welcoming you again at any of our nine Hospes Hotels in Spain.Yours sincerely,Daniela HutuAssistant General Manager

10/10 Excellent

Fay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant tranquil with wonderful views. With the treatment rooms open to the ocean, the Spa is a fantastic experience.
Stayed 1 night in Aug 2022
Response from Hospes Maricel& Spa on 18 Aug 2022
Dear Guest, We would like to express our appreciation for the comments you have made about your recent visit, it is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your experience at the Hospes Maricel & Spa hotel. We continually strive to offer the best quality and ensure that all of our guests return home with beautiful memories. Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Greetings, Daniela Hutu Assistant General Manager

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Hospes Maricel& Spa on 18 Aug 2022
Dear Guest, The Hospes Maricel& Spa team would like to thank you for trusting us in your recent visit to Mallorca. We are delighted to learn that you fully enjoyed your stay with us. Again we would like to thank you for your feedback and your stay. We are looking forward to have the pleasure of welcoming you very soon at any of our nine Hospes Hotels in Spain. Yours sincerely, Daniela Hutu Assistant General Manager

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and staff.
Stayed 4 nights in Mar 2022
Response from Hospes Maricel& Spa on 10 Apr 2022
Dear Guest, The Hospes Maricel & Spa´s team would like to thank you for trusting us in your last visit to Mallorca. We are delighted to learn that you enjoyed your stay with us and could experience the genuine hospitality and service from our team and the quality of our hotel. The staff is undoubtedly one of the aspects we are most proud of. We are looking forward to have the pleasure of welcoming you again at any of our nine Hospes Hotels in Spain. Yours sincerely, Daniela Hutu Assistant General Manager

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning location, beautifully maintained property and the staff are exceptional.
Stayed 3 nights in Feb 2022
Response from Hospes Maricel& Spa on 19 Feb 2022
Dear Guest, The Hospes Maricel & Spa´s team would like to thank you for trusting us in your last visit to Mallorca. We are delighted to learn that you enjoyed your stay with us and could experience the genuine hospitality and service from our team and the quality of the hotel. Our team is undoubtedly one of the aspects we are most proud of. We are looking forward to have the pleasure of welcoming you again at any of our nine Hospes Hotels in Spain. Yours sincerely, Daniela Hutu Assistant General Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, as usual.
Great stay, but it always is here.
Stayed 2 nights in Feb 2022
Response from Hospes Maricel& Spa on 19 Feb 2022
Dear Guest, The Hospes Maricel& Spa team would like to thank you for trusting us again in your recent visit. We are delighted to learn that you fully enjoyed your stay with us. Again we would like to thank you for your comments and your stay. We are looking forward to have the pleasure of welcoming you very soon at any of our nine Hospes Hotels in Spain. Yours sincerely, Daniela Hutu Assistant General Manager

10/10 Excellent

Rayford W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maricel Love
A Thanksgiving getaway to the Mediteranean meant a luscious off-season week at this wonderful palace draping the coastline on the Bay of Palma. Terrace room upgrade with dramatic sea views plus exquisite breakfast and engaged service provided for a delightfully memorable stay. Will return, period!
Stayed 7 nights in Nov 2021
Response from Carla Cuevas on 7 Dec 2021
Dear Mr. Rayford, Thank you very much for kind feedback, it is very appreciated. We are very happy to see that you enjoyed your stay with us, the views and breakfast. We will be delighted to welcoming you for the next time you visit us. I remain at your entire disposal for any further requests. Kindest regards, Carla Cuevas

10/10 Excellent

Brent

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had another fantastic stay at the Hospice Maricel and missed not being able to travel there over the past 12 months. The staff were lovely as always and they made sure everything was taken care of. The stay was perfect and we are looking forward to going back again next summer
Stayed 6 nights in Sep 2021
Response from Hospes Maricel& Spa on 24 Sept 2021
Dear Mr Brent, The Hospes Maricel & Spa´s team would like to thank you for trusting us again in your last visit to Mallorca. We are delighted to learn that you enjoyed your stay with us and could experience the genuine hospitality and service from our team and the quality of the hotel Our team is undoubtedly one of the aspects we are most proud of. We are delighted that we had the opportunity to be at your service again and look forward to welcome you back at the Hospes Maricel & Spa. With warm regards, Daniela Hutu Assistant General Manager

8/10 Good

Clare

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location is beautiful. The food excellent. However for a 5 star hotel the service is poor. The worst service is reception. Disorganised. Confused and rude. Disappointing
Stayed 7 nights in Aug 2021
Response from Javier Hierro on 10 Sept 2021
Dear Claire. Thank you for sharing your feedback after your recent stay with us. Our aim in the Hospes Maricel & Spa is to fulfill our guest expectations, and in this case we have fallen short. Please accept my deepest apologies.  Rest assured that your feedback has been shared with the appropriate department leaders, and we will review what went wrong during your stay, to improve our processes and avoid it from happening again in the future. We hope to welcome you back in Mallorca in the near future and be able to exceed your expectations.  Kindest Regards,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021
Response from Hospes Maricel& Spa on 24 Sept 2021
Dear Mr Mark, The Hospes Maricel & Spa´s team would like to thank you for trusting us in your last visit to Mallorca. We are delighted to learn that you enjoyed your stay with us and could experience the genuine hospitality and service from our staff. Our team is undoubtedly one of the aspects we are most proud of. We are delighted that we had the opportunity to be at your service and look forward to welcome you back at the Hospes Maricel & Spa. With warm regards from sunny Mallorca. Daniela Hutu Assistant General Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palma
All in all, a great hotel, perfect and friendly service. Great pool / sea area
Stayed 5 nights in Jul 2021
Response from Hospes Maricel& Spa on 11 Aug 2021
Dear Guest, We would like to express our appreciation for the comments you have made about your recent visit, it is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your experience at the Hospes Maricel & Spa hotel. We continually strive to offer the best quality and ensure that all of our guests return home with beautiful memories. Thank you for your wonderful feedback on the service you received from the team members. We will share your kind words with them, which we are sure that will mean a lot to them. Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Greetings, Daniela Hutu Assistant General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views & great service
Lovely hospitality and staff. Beautiful views of the sea. Breakfast was very nice too with a view of the sea. Would come back.
Stayed 6 nights in Jul 2021
Response from Carla Cuevas on 22 Jul 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021
Response from Carla Cuevas on 30 Jun 2021
Dear Mr. Aaron, Your kind feedback is very appreciated. I am very happy to see that you enjoyed your stay with us, please I kindly ask you to let us know how can we improve to make your stay much better. Thank you again for your kindness. I remain at your entire disposal for any further requests. Kindest regards, Carla Cuevas

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite and arranging staff. Magnificent views
Stayed 4 nights in Dec 2020
Response from Hospes Maricel& Spa on 13 Jan 2021
Dear Guest, The Hospes Maricel & Spa´s team would like to thank you for trusting us in your last visit to Mallorca. We are delighted to learn that you enjoyed your stay with us and could experience the genuine hospitality and service from our Spa team and the quality of our restaurant. Our team is undoubtedly one of the aspects we are most proud of. We are looking forward to have the pleasure of welcoming you again at any of our nine Hospes Hotels in Spain. Yours sincerely, Daniela Hutu Assistant General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, tasteful hotel. Good service and friendly staff
Stayed 1 night in Jul 2020
Response from Rafael de Luque - General Manager on 3 Aug 2020
Dear guest, Thank you very much for your nice comments. Looking forward to welcoming you back at the Hospes Maricel & Spa.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
give it a month or so
Not fully staffed yet so service was poor. Long waits for drinks and room service. Great hotel but if you can’t give 5* service then don’t open and charge 500euro a night
Stayed 2 nights in Jul 2020
Response from Hospes Maricel& Spa on 22 Jul 2020
Dear guest, Thank you for choosing to stay with us at the Hospes Maricel& Spa during your recent visit to Mallorca. We deeply regret not having met your expectations. Your feedback allows us to improve, to ensure that we are always able to deliver services to the satisfaction of our guests. We hope to have another opportunity to welcome you back for a more all-round enjoyable experience more in-line with the standards we aim to achieve. Kind regards, Daniela Hutu Assistant General Manager

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Andrea H on 10 Dec 2019
Dear Mark, Thank you for taking the time to share your experience with us. I am very glad to know that you enjoyed the stay We hope to have the pleasure of welcoming you again in a close future. Yours sincerely, Team Hospes Maricel & Spa *****

8/10 Good

Kim, Cape Town

Liked: Staff & service
Disliked: Property conditions & facilities
Lovely location very average room.
The hotel staff are very friendly and welcoming and the location is beautiful. The room condition is no where near 5 star. No bin liners in the bins, no toilet brush, the square basins do not drain properly, the kettle plug does not reach the table, hairdryer on small table under basin, clean towels left in bath and not placed on towel rack Aside from all those negative aspects the worst thing about the hotel is the noise level. We were on the first floor and could hear people clearly talking in reception. Whilst it may be a beautiful building with lovely entrance and view the room is totally not up to standard.
Stayed 5 nights in Nov 2019
Response from Daniela Hutu on 24 Nov 2019
Dear Guest, The Hospes Maricel & Spa´s team would like to thank you for trusting us in your last visit to Mallorca. We are delighted to learn that you enjoyed your stay with us and could experience the genuine hospitality and service from our team and the beautiful location. Our team is undoubtedly one of the aspects we are most proud of. On the other hand, we would like to apologize for not having fulfilled your expectations, especially with the incidents from the room. Be assured that we will share your comments with our Heads of Department to review your experience at our hotel and improve our service. Nevertheless, please be informed that it is the hotel policy not to put bin liners for environmental pollution or for hygiene reason not to put toilet brush . However, if the guste is requesting we can provide it. Once again we would like to thank you for your stay and for taking the time to share your experience with us during your recent visit. We are looking forward to have the pleasure of welcoming you again at any of our nine Hospes Hotels in Spain. Yours sincerely, Daniela Hutu Assistant General Manager

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Daniela Hutu on 24 Nov 2019
Dear Mrs Samantha, Thank you for choosing to stay with us at the Hospes Maricel& Spa during your recent visit to Mallorca. We are delighted to learn that you fully enjoyed your stay with us. Again we would like to thank you for your kind feedback and your stay. We are looking forward to have the pleasure of welcoming you very soon at any of our nine Hospes Hotels in Spain. Yours sincerely, Daniela Hutu Assistant General Manager

10/10 Excellent

Marni

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Daniela Hutu on 24 Nov 2019
Dear Guest, The Hospes Maricel & Spa´s team would like to thank you for trusting us in your last visit to Mallorca. We are delighted to learn that you enjoyed your stay with us and could experience the genuine hospitality and service from our staff. Our team is undoubtedly one of the aspects we are most proud of. Once again we would like to thank you for your stay and your comments. We are looking forward to have the pleasure of welcoming you again at any of our nine Hospes Hotels in Spain. Yours sincerely, Daniela Hutu Assistant General Manager

10/10 Excellent

AL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Palma de Mallorca!!!
Best place and best service, very professional people and best location !!!
Stayed 1 night in Oct 2019
Response from Daniela Hutu on 24 Nov 2019
Dear Guest, The Hospes Maricel& Spa team would like to thank you for trusting us in your visit to Mallorca from October. We are delighted to learn that you fully enjoyed your stay with us and we are honored that you consider Hospes Maricel& Spa the best in Mallorca. Again we would like to thank you for your beautiful comments and your stay. We are looking forward to have the pleasure of welcoming you very soon at any of our nine Hospes Hotels in Spain. Yours sincerely, Daniela Hutu Assistant General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 4 nights in Oct 2019
Response from Daniela Hutu on 14 Oct 2019
Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to Hospes Maricel& Spa and are delighted to read that we were able to match your holiday expectations. We are looking forward to have the pleasure of welcoming you very soon at any of our nine Hospes Hotels in Spain. Yours sincerely, Daniela Hutu Assistant General Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent but requires taxi to town. Otherwise super
Stayed 7 nights in Sep 2019
Response from Daniela Hutu on 14 Oct 2019
Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to Hospes Maricel& Spa and are delighted to read that we were able to match your holiday expectations. We are looking forward to have the pleasure of welcoming you very soon at any of our nine Hospes Hotels in Spain. Yours sincerely, Daniela Hutu Assistant General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here many times now and want to come back every year. Lovely hotel in every way and we always look forward to coming back. The staff are incredible and very welcoming, food is great and it’s a very relaxing place to be.
Stayed 4 nights in Sep 2019
Response from Daniela Hutu on 30 Sept 2019
Dear Guest, The Hospes Maricel& Spa team would like to thank you for trusting us in your recent visit to Mallorca. We are delighted to learn that you fully enjoyed your stay with us, specially the genuine hospitality and service from all our staff, our facilities and the quality of the restaurant. Our team is undoubtedly one of the aspects we are most proud of. Again we would like to thank you for your kind comments and your stay. We are looking forward to have the pleasure of welcoming you very soon at any of our nine Hospes Hotels in Spain. Yours sincerely, Daniela Hutu Assistant General Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from Daniela Hutu on 30 Sept 2019
Dear Guest, The Hospes Maricel& Spa team would like to thank you for trusting us in your recent visit to Mallorca. We are delighted to learn that you fully enjoyed your stay with us. Again we would like to thank you for your kind feedback and your stay. We are looking forward to have the pleasure of welcoming you very soon at any of our nine Hospes Hotels in Spain. Yours sincerely, Daniela Hutu Assistant General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Daniela Hutu on 27 Aug 2019
Dear Guest, We would like to thank you for you interest in Hospes Maricel& Spa and also for the kind feedback you wrote on Expedia. It was a pleasure for us to have you as a guest and are very happy to receive such a positive feedback from you. We stay at your disposal for every question you may have and hope we can welcome you again in our Hotel to make your stay even more comfortable. Best Regards, Daniela Hutu Assistant General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019
Response from Hospes Maricel& Spa on 14 Jul 2019
Dear Guest, We would like to thank you for you interest in Hospes Maricel& Spa and also for the review you wrote on Expedia. It was a pleasure for us to have you as a guest and are very happy to receive such a positive review from you. We stay at your disposal for every question you may have and hope we can welcome you again in the hotel to make your stay even more comfortable. Best Regards, Daniela Hutu Assistant General Manager

10/10 Excellent

bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Daniela Hutu on 30 Jun 2019
Dear Guest, We would like to thank you for you interest in Hospes Maricel& Spa and also for the review you gave us on Hotels.com It was a pleasure for us to have you as a guest and we are very happy to receive so such a positive review from you. We stay at your disposal for every question you may have and hope we can welcome you again at Hospes Maricel& Spa to make your stay even more comfortable. Best Regards, Daniela Hutu Assistant General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous character and excellent location. Great views over the bay of Palma.
Stayed 4 nights in Jun 2019
Response from Daniela Hutu on 19 Jun 2019
Dear Guest, Thank you for choosing to stay with us at the Hospes Maricel& Spa during your recent visit to Mallorca. It is always a sincere honor to hear from guests who thoroughly enjoyed many aspect of their stay and will make sure to share your kind comments with the whole team; thank you for enabling us to give credit where it is due. We all look forward to welcome you back at the Hospes Maricel& Spa. With best regards, Daniela Hutu Assistant General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The swimming pool views are amazing, pool staff were brilliant. The service in the room wasn’t great, towels taken and not replaced, complimentary daily water not replaced and our balcony wooden slates broke when we went outside. About 15 minutes in a taxi to Palma
Stayed 5 nights in Jun 2019
Response from Daniela Hutu on 19 Jun 2019
Dear Guest, The Hospes Maricel & Spa´s team would like to thank you for trusting us in your last visit to Mallorca. We are delighted to learn that you enjoyed your stay with us and could experience the genuine hospitality and service from our pool team and the beautiful sea views. On the other hand, we would like to apologize for not having fulfilled your expectations, especially with the cleanning service. Be assured that we will share your comments with our Housekeeping Manager to review your experience at our hotel and improve our service. Once again we would like to thank you for your stay and your comments. We are looking forward to have the pleasure of welcoming you again at any of our nine Hospes Hotels in Spain. Yours sincerely, Daniela Hutu Assistant General Manager

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stunning building, lovely rooms pool and spa staff lovely and professional. Restaurant chef not to 5 star standard to compete with Melia close by and reception staff grumpy at nights. With a good manager could be up there with the best but not at the moment.
Stayed 2 nights in Jun 2019
Response from Daniela Hutu on 12 Jun 2019
Dear Guest, Greetings from the Hospes Maricel & Spa. Thank you for taking the time to share your experience with us during your recent stay. We are delighted to learn that you enjoyed your stay with us, specially the building, the romos and the staff. Our team is undoubtedly one of the aspects we are most proud of. We have made detailed notes of your useful recommendations about improving our restaurant and the service to ensure that our staff is always able to deliver best services to the satisfaction of our guests. Your comments and suggestions are much appreciated as they indeed crucial in supporting our improvements efforts. We are delighted that we had the opportunity to be at your service and look forward to welcome you back at the Hospes Maricel & Spa. With warm regards from sunny Mallorca. Daniela Hutu Assistant General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beauty of the building is evident the minute you walk in. It’s like another world. It’s just stunning. The size is perfect. Not too big. You really can see the luxury.
Stayed 3 nights in May 2019
Response from Daniela Hutu on 23 May 2019
Dear Guest, The Hospes Maricel& Spa team would like to thank you for trusting us in your last visit to Mallorca. We are thrilled to learn that you enjoyed your stay, specially the genuine hospitality and service from all our staff, our facilities and the convenient location. We are looking forward to have the pleasure of welcoming you again at any of our nine Hospes Hotels in Spain. Yours sincerely, Daniela Hutu Assistant General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in May 2019
Response from Daniela Hutu on 17 May 2019
Dear Guest, The Hospes Maricel& Spa team would like to thank you for trusting us in your last visit to Mallorca. We are thrilled to learn that you enjoyed your stay with us. We are looking forward to have the pleasure of welcoming you again at Hospes Maricel& Spa. Yours sincerely, Daniela Hutu Assistant General Manager

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Super relaxing!
Stayed 3 nights in May 2019
Response from Daniela Hutu on 17 May 2019
Dear Guest, Thank you for choosing to stay with us at the Hospes Maricel& Spa during your recent visit to Mallorca. It is always a sincere honor to hear from guests who thoroughly enjoyed many aspect of their stay and will make sure to share your kind comments with the whole team; thank you for enabling us to give credit where it is due. We all look forward to welcome you back at the Hospes Maricel& Spa. With best regards, Daniela Hutu Assistant General Manager

8/10 Good

Margaret

Liked: Cleanliness, staff & service
The location directly on the water is excellent. Pool and outdoor areas are lovely. We had concerns about the size of our room and the lack of bathroom storage. We were approached within 24 hours by the management who graciously expressed their appreciation of our critique and solved the problem. We were very impressed when given an upgrade for the last 2 nights of our 5 night stay. All staff are very personable. Breakfast buffet is great.
Stayed 5 nights in May 2019
Response from Daniela Hutu on 17 May 2019
Dear Guest, The Hospes Maricel& Spa team would like to thank you for trusting us in your last visit to Mallorca. We are thrilled to learn that you enjoyed your stay, specially the genuine hospitality and service from all our staff. We are looking forward to have the pleasure of welcoming you again at any of our nine Hospes Hotels in Spain. Yours sincerely, Daniela Hutu Assistant General Manager

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Daniela Hutu on 24 Apr 2019
Dear Guest, Thank you very much for you interest in Hospes Maricel& Spa. We are happy to hear you had a wonderful stay with us and it is a pleasure to receive your positive feedback. We stay at your disposal for every question you may have and hope we can welcome you again in our Hotel to make your stay even more comfortable. Best Regards, Daniela Hutu Assistant General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting, very nice staff, geat breakfast
Stayed 2 nights in Feb 2019
Response from Hospes Maricel & Spa ***** on 25 Feb 2019
Dear Guest, We would like to thank you for you interest in Hospes Maricel& Spa and also for the comment you wrote on Expedia. It was a pleasure for us to have you as a guest and we are very happy to receive so many positive comments from you. We are glad you enjoyed the setting, the service of our team and the quality of the breakfast. We stay at your disposal for every question you may have and hope we can welcome you again in our Hotel to make your stay even more comfortable. Best Regards, Daniela Hutu Assistant General Manager

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Daniela Hutu on 1 Feb 2019
Dear Guest, The Hospes Maricel& Spa team would like to thank you for trusting us in your recent visit to Mallorca. We are delighted to read that you enjoyed your stay with us. Again we would like to thank you for your review We are looking forward to have the pleasure of welcoming you very soon at any of our nine Hospes Hotels in Spain. Yours sincerely, Daniela Hutu Assitant General Manager

10/10 Excellent

Kfir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel and experience
The setting is to die for, the food and wine are superb, the staff is top notch and the hotel overall is just beautiful and serene. Highly recommended
Stayed 1 night in Jan 2019
Response from Daniela Hutu on 16 Jan 2019
Dear Guest, Thank you for choosing to stay with us at the Hospes Maricel & Spa during your recent visit to Mallorca. It is always a sincere honor to hear from guests who thoroughly enjoyed their stay and will make sure to share your kind comments with the whole team; thank you for enabling us to give credit where it is due. We all look forward to welcome you back at the Hospes Maricel& Spa. With best regards, Daniela Hutu Assistant General Manager

10/10 Excellent

GRG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel. Nice spa. Stayed in the winter. Could do with some coffee offered poolside when residents sitting by the pool in the sun even during the winter. Pool is quite small as is the pool in the spa. Room service menu is a bit limited. Overall a ‘you get what you pay for’ five star hotel
Stayed 3 nights in Dec 2018
Response from Daniela Hutu on 16 Jan 2019
Dear Guest, Greetings from the Hospes Maricel & Spa. Thank you for taking the time to share your experience with us during your recent stay. We have made detailed notes of your useful recommendations about improving our room service and pool service to ensure that our staff is always able to deliver best services to the satisfaction of our guests. Your comments and suggestions are much appreciated as they indeed crucial in supporting our improvements efforts. We are delighted that we had the opportunity to be at your service and look forward to welcome you back at the Hospes Maricel & Spa. With warm regards from sunny Mallorca. Daniela Hutu Assistant General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel, very impressed with the room and it's customer focus.
Stayed 3 nights in Dec 2018
Response from Daniela Hutu on 16 Jan 2019
Dear Guest, Thank you very much for you interest in Hospes Maricel& Spa. We are happy to hear you had a wonderful stay with us and it is a pleasure to receive such a positive feedback. We stay at your disposal for every question you may have and hope we can welcome you again in our Hotel to make your stay even more comfortable. Best Regards, Daniela Hutu Assistant General Manager