2/10 Terrible
Ramzi
Travelled with partner
3 Sept 2024
Liked: Property conditions & facilities
Mixed feelings about this place because I liked it and didn’t at the same time.
When I checked in early, I was told that there would be some member of the staff on Sunday at 10 am to meet us and store our luggage before our room was ready.
When We got there, the whole reception was closed and the lights off. Our codes would not be active for another 4 hours or so, so we had to wait for someone to open the main gate for us.
We waited a few minutes but there was no one, so I had to use my roaming line to call the number at the front door. The guy that answered said he doesn’t speak English and that he will have someone call me back in 3 minutes. One hour went by btw and I never got that call. However during that time , some guests left so we were able to go in and at least sit in the lobby and wait there, but it was dark, super humid and hot and the washroom was locked with a padlock!
I used the main phone line in the reception to call the numbers they had listed there and after talking to three people, the cleaning crew finally got a call to let us in our room. Atleast we got the room earlier than 2 pm. (It was noon by that time. I can’t blame the cleaning crew because they must have been rushed to give us the room but it wasn’t that clean. Beard trimmings were still in the sink and the new sheets weren’t that clean.
After that first day we were able to get over the disastrous Checkin and focus on enjoying ourselves. The staff the following days were very nice and helpful
Ramzi
Stayed 2 nights in Sep 2024