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From reception to housekeeping this hotel is an example of excellence.
John Ian
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on 10 Apr 2024
Dear John Ian,Thank you for your comment,We are really happy to read that you felt at ease with us.We are also very happy to hear that we did a good job from your point of view and we thank you very much for your positive feedback.We look forward to your visit to any of our facilities in the near future.Yours faithfully,Hotel Riu MonicaOnline Reputation Manager
Staff mostly excellent except for two evening staff near the coffee machine who rushed too quickly to clear the tables even before the meal was finished and broke the atmosphere among new friends. Everyone else was excellent.
John Ian
Stayed 27 nights in Feb 2024
Response from Online Reputation Manager on 26 Mar 2024
Dear John Ian,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience with us. We look forward to seeing you!Yours faithfully,Hotel Riu MonicaOnline Reputation Manager
Everything was great. The buffets fantastic, the gym & pool area great, the room was spacious. Entertainment was fun.
We did the a la carte menu one night. It was fine but actually the buffet is better.
But what really stands out is the staff. Friendly, helpful.... can not say enough about it.
Great stay and would recommend.
M. Lynn
Stayed 6 nights in Jan 2024
Response from Online Reputation Manager on 19 Jan 2024
Dear M. Lynn,Thank you very much for your positive review, We are happy to receive the information that you have stayed at our facilities and, have left with great memories.We feel that you have appreciated our efforts and that is what is most gratifying about our profession.We hope you will come back very soon.Yours faithfully,Hotel Riu MonicaOnline Reputation Manager
Loved the room very spacious we stayed in 27 25th an amazing sea view. Food was lovely staff very attentive and so helpful and polite. We loved our stay so much.
Nicola
Stayed 4 nights in Dec 2023
Response from Riu Mónica Online Reputation Manager on 4 Jan 2024
Dear Nicola,It is brilliant to read your fabulous feedback.Our lovely staff will be pleased.Your evaluation makes us want to continue working to offer the best service.Thank you very much!And have a great year, Nicola!We hope you come back soon.Love you back,Hotel Riu MónicaOnline Reputation Manager
This is an excellent hotel in every respect. Staff , interior, food and location
Leonard
Stayed 2 nights in Dec 2023
Response from Riu Mónica Online Reputation Manager on 15 Dec 2023
Dear Leonard,We are so pleased to read that your experience was a positive one!That is why it is so rewarding to read your feedback.Wishing you a beautiful day, Leonard!Warmest Regards,Hotel Riu MónicaOnline Reputation Manager
A friendly hotel with very good food, in a nice area. It is in its own little area but very close to the centre. There are some very good cafes, bars and restaurants opposite the hotel as well as a couple of small supermarkets. It is right on the beach with some amazing sunsets and sunrises. Good wifi and tv, indoor and outdoor pool and extensive sitting areas. The food choices were extensive and all high quality with outdoor dining options.
Gary
Stayed 3 nights in Nov 2023
Response from Riu Mónica Online Reputation Manager on 18 Dec 2023
Dear Gary,It is wonderful to learn that you had a good experience.Our lovely staff will be very pleased to learn that all their efforts were appreciated.Your feedback makes us want to continue improving and we look forward to welcoming you again soon, Gary!Loving Regards,Hotel Riu MónicaOnline Reputation Manager
Absolutely fantastic, hotel is beautiful and located on the beach in Nerja, staff are fantastic a well run hotel
martin
Stayed 3 nights in Nov 2023
Response from Online Reputation Manager on 22 Nov 2023
Dear martin,Thank you very much for your nice words and for your evaluation. We are very happy that you had a good holiday with us! We look forward to welcoming you again soon in one of our premises. With our best wishes we remain,Hotel Riu MonicaOnline Reputation Manager
Excellent hotel in a lovely location, handy for the beach or walking into Nerja town.
Very friendly, helpful staff and very good choice and qaulity of food in main evening restaurant and beach bar for snack menu.
We loved the day trips to Mijas, Malaga and Frigliana....Grenada trip next time for us, as on day we arrived and left....
Shirley
Stayed 7 nights in Sep 2023
Response from Online Reputation Manager on 19 Sept 2023
Dear Shirley,We appreciate your words. Your comments are very valuable to us and we are glad that you have enjoyed the provided services.We look forward to welcoming you again soon.Best regards,Hotel Riu MonicaOnline Reputation Manager
8/10 Good
Verified traveller
31 Aug 2023
Liked: Cleanliness
Best in Nerja
Very friendly staff and clean rooms. The house keeping staff were excellent and always say hello when passing in the halls.
However no real service around the pool and you have to get up early to secure a lounger.
Beds on the beach which don’t belong to the hotel are never available.
Verified traveller
Stayed 5 nights in Aug 2023
Response from Riu Mónica Online Reputation Manager on 8 Sept 2023
Dear guest,We really appreciate our guests’ kind comments, thank you very much for your excellent evaluation.Also, we will let the staff their work is appreciated. Nevertheless, we will forward your comments for improvements.Looking forward to welcoming you again soon.Warmest Regards,Hotel Riu MónicaOnline Reputation Manager
Excellent hotel in a great location on the beach and only a 10min stroll into town. Staff were very friendly and helpful. Hotel facilities were good and the hotel is spotless. Cannot think of any downsides to this hotel!
David
Stayed 5 nights in Aug 2023
Response from Riu Mónica Online Reputation Manager on 6 Sept 2023
Dear David,It is wonderful to know you enjoyed your stay.We strive for excellence and it is very gratifying to learn you are satisfied. Thank you very much!Looking forward to welcoming you again.And we wish you a wonderful day, David.Warmest Greetings,Hotel Riu MónicaOnline Reputation Manager
Lovely staff who changed my room according to my preferences and gave me one of the best ocean views in the complex. Very relaxing atmosphere, convenient location, and excellent amenities. It made life so much easier to have breakfast and dinner at the hotel, and the quality/variety of food was excellent!
Saakshi
Stayed 4 nights in Apr 2023
Response from Online Reputation Manager on 20 Apr 2023
Dear Saakshi,Thank you very much for your review,We were very happy to read your kind comments and to know that you have valued so positively different aspects of the hotel that have contributed to your experience has been very good. We hope you will visit us again soon and that we can offer you a new and unforgettable experience with us. We are waiting for you!Yours faithfully,Hotel Riu MonicaOnline Reputation Manager
This adults only hotel is lovely. It is right on the beach. I got a free upgrade to a room with a porch looking over the pool and the beach. Although I thought I was getting a buffet breakfast included, a buffet dinner was also included. For the most part the food was good but not great. I found that at supper if I chose main dishes that were in some sort of sauce or gravy they tended to be hot whereas other mains often got cold. I was disappointed that the extensive dessert section was loaded with cream, milk, ice cream… all impossible for me as I’m lactose intolerant. But there was also fruit available. I just wish they would have at least one pastry cake etc every night without a major dairy component. The indoor pool was a real highlight for me as the outdoor pool was way too cold in March. I would definitely stay in this hotel again off season. I’m guessing the entire Costa del sol is way too crowded in summer.
Response from Online Reputation Manager on 21 Mar 2023
Dear John Ian,Thank you for taking your time to share your wonderful review! It is very nice to hear that you had such a great time at our hotel!It was our pleasure to take care of you and we look forward to welcoming you back very soon! With our best wishes we remain, Hotel Riu MonicaOnline Reputation Manager
Staff were very friendly and super- helpful to my 93-year old mother. Nothing was too much trouble. All the staff have been there many years and recognised us as return guests. Mum loved the indoor pool, as the lifeguard lent her a 'noodle' to support her. All-in-all an excellent stay at a great hotel where the staff make the difference.
I enjoyed my stay at the Monica and was impressed with the overall service I was disappointed with the choice of food at times, the bed was not comfortable and the entertainment was very poor compared with previous stay in February. Staff were excellent as always and cleanliness was impressive throughout hotel. Access to WiFi needs to be made easier I heard a lot of people having problems as I did.
I would certainly stay again and would recommend it to others.
Adults only, half board based around buffets for breakfast and dinner.
I have travelled extensively and eaten at many buffets - yes, I have had better occasionally but this Hotel's offering beats most established chains hands-down.
Quality and choice - superb. Not crowded or crushed.
Go for it
Good location in Nerja. Bars directly opposite hotel and short walk to Balcon D Europe. Decent entertainment in hotel bar. Limited parking at front of hotel. Hotel food average/good. Would recommend.
Brian
Stayed 3 nights in Oct 2022
8/10 Good
Suzanne
28 Oct 2022
Liked: Cleanliness
Nice pool area. Didnt like buffet food for dinner and food wasnt great. Huband turned away from restruant for wearing shorts and not long pants even though it was 28c and women could wear what they liked.
Absolutely wonderful place! Can highly recommend it - close proximity to beautiful beach, and fantastic staff, service and food! The day after we had checked out from the hotel we discovered we forgot our favourite private pillows - when we called Riu Monica they were absolutely amazing organising transportation from Nerja to Malaga so we were able to get our pillows back before flying back home! Can’t express how grateful we are to the Riu Monica staff who really did an enormous job helping us with this! But all through our stay at Riu Monica all of the staff were incredibly helpful and friendly - we will definitely come back soon!!!
I have enjoyed my stay at your Hotel at Nerja as I have also stayed at the companies hotels in Tenerife and Costa de sol and today being my birthday had a bottle of fizz brought up to room and thank you for that it’s been excellent service throughout my stay as today is my last day here as I depart tomorrow morning
When I arrived due to an unexpected matter I was unable to come on holiday with my female partner I explained the matter to the receptionist as it was too late to cancel that’s why I had decided to come alone and asked if there would be some kind of discount in the price due to half board offer is only for one person instead of two which I paid for but as I knew it was too late to cancel the booking from two people to one person and I didn’t mind staying with a room for two
We absolutely loved Hotel Riu Monica. We were only there for 2 days (2 rooms- 5 adults) and it was beautiful. There is only about 22 parking spaces at the hotel so parking is hard to find (street or limited parking lots) however when we checked in, we were offered an employee's spot since it was close to his quitting time for the day. He was parked on the street so we parked and either walked or took a taxi for the rest of the stay. I would say that is great customer service! Pool was great, beach access was wonderful and plenty of food options at the hotel or nearby
We stay here as we were getting married in Nerja and we could not fault this hotel. We were greeted with a warm welcome at check in, loved the welcome drink. The staff are amazing, so friendly and could not do enough for you. Rooms are lovely. The selection of food at breakfast and dinner was outstanding, nothing I've ever seen before, caters for everyone. I'd highly recommend and we'll definitely be back next year.
From start to finish we had an excellent service at the hotel. The staff were wonderful and helped my 93-year old mother everywhere. It is refreshing to see that the greater percentage of staff had been there many years ( we have been coming here in the last 10 years. That must say something about the running of the hotel. To the people who complained about no parking, we paid a deposit of 10 Euros for the key to the car park, and there was never more than 3 cars in there. No problems at all. We hope to return soon.
This is my 4th stay at the Riu Monica and it is the hotel I will always stay at in Nerja.
The location is great - a 5-10 minute walk from the Balcon de Europa and the Nerja centre.
It is right on torrecilla beach and the area is safe and convenient.
The rooms are spacious and well looked after.
The pool area is lovely and it's great to have a pool but also be so close to the beach.
The hotel is half-board and there are many options at breakfast and dinner time, especially as I am a vegetarian. There were plenty of vegetarian options.
What truly makes this hotel great though is the staff. All staff at the hotel are wonderful, they are professional but always make you feel welcome and make the stay enjoyable.