6/10 Okay
Kemal
Travelled with family and small children
3 Sept 2023
Liked: Staff & service, property conditions & facilities
I made a reservation, when I arrived at the hotel to check in I had to pay another €100 deposit on my reservation. At check out, I paid the agreed amount from the reservation, but the deposit I left at the beginning is still blocked by the hotel. I have 700 euros reserved for 14 days, which I am waiting for the Hotel to release. The hotel is ok, the hotel staff is ok, big crowd at check-in and check-out, somehow everything goes slowly. The rooms are good, big and clean, but somehow something is missing. The biggest complaint about the paid dinner is that you don't have a drink and you have to pay extra for that in the cafe within the hotel, where sour water costs 6 Euros and all other drinks are very expensive. For a room where you pay 310 euros a day and not having a drink with dinner is really bad. The hotel is more in the range of 4 stars or 5. Everything is somehow artificial, you don't feel like you are in a 5-star hotel. Unfortunately, I do not intend to visit the mentioned hotel again.