Exterior

Reviews of Holiday Inn Express Hotel & Suites Madison-Verona, an IHG Hotel

2.5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 550 out of 742 reviews" "
Rating 8 - Good. 157 out of 742 reviews" "
Rating 6 - Okay. 19 out of 742 reviews" "
Rating 4 - Poor. 7 out of 742 reviews" "
Rating 2 - Terrible. 9 out of 742 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice all around. Room was cozy. Bed was nice.
Stayed 2 nights in Apr 2024
Response from Nick R on 15 Apr 2024
Dear John, Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. I am glad you found the room to your liking. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly. Sincerely, Nick Reed, Guest Services Manager

10/10 Excellent

Amy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nick R on 3 Apr 2024
Dear Amy, Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly. Sincerely, Nick Reed, Guest Services Manager

10/10 Excellent

Andrew F

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Nick R on 24 Mar 2024
Dear Richard, Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly. Sincerely, Nick Reed, Guest Services Manager

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nick R on 24 Mar 2024
Dear Richard, Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly. Sincerely, Nick Reed, Guest Services Manager

10/10 Excellent

Patric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nick R on 14 Mar 2024
Dear Michelle, Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly. Sincerely, Nick Reed, Guest Services Manage

8/10 Good

Travis

Travelled with family
Liked: Cleanliness, staff & service, amenities
We were there during Middle School Team State. My only wish is that they did a better job asking families to stop running down the halls past 10pm. But I get it. Shame on the parents!!!
Stayed 1 night in Mar 2024
Response from Nick R on 14 Mar 2024
Dear Travis, Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Thank you for understanding about the children, its quite difficult to keep everyone under control sometimes. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly. Sincerely, Nick Reed, Guest Services Manage

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very nice. Breakfast was warm and when something was running low, the staff was quick to refill. The pool area was nice and clean. We will come back if we are in the area.
Stayed 2 nights in Feb 2024
Response from Nick R on 20 Feb 2024
Dear Michelle, Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We are glad you had a good time and will be coming back.. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly. Sincerely, Nick Reed, Guest Services Manager

10/10 Excellent

Sandra, chula vista

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 5 nights in Feb 2024
Response from Nick R on 20 Feb 2024
Dear Sandra, Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We here are glad to have you guys every year and look forward to seeing you next year as well. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly. Sincerely, Nick Reed, Guest Services Manager

10/10 Excellent

Richard

Stayed 1 night in Feb 2024
Response from Nick R on 24 Mar 2024
Dear Richard, Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly. Sincerely, Nick Reed, Guest Services Manager

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
All was good.
Stayed 1 night in Feb 2024
Response from Nick R on 6 Feb 2024
Dear Linda, Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We here are glad to have you guys every year and look forward to seeing you next year as well. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly. Sincerely, Nick Reed, Guest Services Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nick R on 6 Feb 2024
Dear Karen, Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We here are glad to have you guys every year and look forward to seeing you next year as well. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly. Sincerely, Nick Reed, Guest Services Manager

8/10 Good

Shelly

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a nice stay. Have had better stays at this location. Breakfast is usually great but this time they ran out of things (bacon, milk, Greek yogurt) and they weren't replaced. We were disappointed that their usual Tues & Wed Happy Hour was not done. They said it was because of low occupancy. Shouldn't matter. I pay the same for the room regardless of occupancy. We will stay here again but hope they get back to their usual top notch services.
Stayed 3 nights in Jan 2024
Response from Nick R on 9 Jan 2024
Dear Shelly,I apologize for not meeting your expectations on this stay. We strive to provide a 5-star experience for our guests, and it appears we have missed in this case.We will use your feedback to adjust things so that, in the future, you can hopefully have better experiences in the future.We look forward to seeing you in the future.Sincerely,Nick R.Guest Service Manager

6/10 Okay

Marianne, Maryville

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The hotel is in convenient location in town. Super quiet if you ask for a room away from road. Super comfortable bed and linens. Shower had hot, powerful water. Soft towels. TV large but limited cable choices. Cleaning staff is top notch. Parking easy because it was dead in winter. No snack/drink shop offered except vending machines. Water was out of stock in vend machine on all floors. None in room. 2nd floor drink machine would not take bills or coins because jammed. Could use credit card though. Free breakfast was really so-so. Go to Gus’s 50’s diner for way better food. Not a pretty hotel inside or out. Overall, expect great sleep, but that is it in December.
Stayed 4 nights in Dec 2023
Response from Nick R on 31 Jan 2024
Dear Marianne, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express MADISON-VERONA. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.Sincerely,Nick Reed Guest Services Manager

10/10 Excellent

Cora or Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Nick R on 27 Dec 2023
Dear Cora or Paul,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Nick ReedGuest Services Manager

10/10 Excellent

Jennifer

Stayed 2 nights in Dec 2023
Response from Nick R on 27 Dec 2023
Dear Jennifer,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Nick ReedGuest Services Manager

10/10 Excellent

Becky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Absolutely no complaints of any kind!
Stayed 2 nights in Dec 2023
Response from Nick R on 27 Dec 2023
Dear Becky,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Nick ReedGuest Services Manager

10/10 Excellent

Shelly

Stayed 4 nights in Dec 2023
Response from Maddie on 25 Jan 2024
Hi Shelly,Thank you for the five-star rating! I'm glad you had a great experience. We hope to welcome you back again soon!Kindest Regards,MaddieDirector of Rooms

10/10 Excellent

Corrina, Richland Center

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and relaxing. Pool was a little to cold for me but I am on chemo so I get cold easily
Stayed 1 night in Dec 2023
Response from Nick R on 27 Dec 2023
Dear Corrina,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Apologies about the pool, we have a specific temp we keep it at and I understand it may not be to everyone's liking.Again, thank you for choosing Holiday Inn Express.Sincerely,Nick ReedGuest Services Manager

10/10 Excellent

Amanda

Stayed 4 nights in Dec 2023
Response from Nick R on 12 Dec 2023
Dear Amanda,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Nick Reed Guest Services Manager

10/10 Excellent

Yiliang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Nick R on 21 Nov 2023
Dear Yiliang,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Nick Reed Guest Services Manager

10/10 Excellent

Phyllis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. Enjoyed the pool and the breakfasts. Nice and quiet. Very pleasant. I would be happy to stay here again.
Stayed 4 nights in Nov 2023
Response from Nick R on 21 Nov 2023
Dear Phyllis,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Nick Reed Guest Services Manager

10/10 Excellent

robin

Stayed 1 night in Nov 2023
Response from Nick R on 12 Dec 2023
Dear Robin,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Nick Reed Guest Services Manager

10/10 Excellent

Peggy

Stayed 1 night in Nov 2023
Response from Nick R on 12 Dec 2023
Dear Peggy,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Nick Reed Guest Services Manager

10/10 Excellent

Alejandro

Stayed 1 night in Nov 2023
Response from Nick R on 12 Dec 2023
Dear Alejandro,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Nick Reed Guest Services Manager

10/10 Excellent

Voytek

Stayed 1 night in Nov 2023
Response from Nick R on 8 Nov 2023
Dear Voytek,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Nick Reed Guest Services Manager

6/10 Okay

Melyna

Stayed 3 nights in Oct 2023
Response from Nick R on 8 Nov 2023
Dear Melyna,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express MADISON-VERONA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Nick Reed Guest Services Manager

10/10 Excellent

Larry

Stayed 1 night in Oct 2023
Response from Nick R on 21 Nov 2023
Dear Larry,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Nick Reed Guest Services Manager

10/10 Excellent

Dianne

Stayed 1 night in Oct 2023
Response from Nick R on 27 Oct 2023
Dear Dianne,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Nick Reed Guest Services Manager

8/10 Good

Cheryl

Stayed 3 nights in Oct 2023
Response from Nick R on 8 Nov 2023
Dear Cheryl,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Nick Reed Guest Services Manager

2/10 Terrible

Tanner

Stayed 1 night in Oct 2023
Response from Nick R on 8 Nov 2023
Dear TannerThank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express MADISON-VERONA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Nick Reed Guest Services Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in an accessibility suite and everything worked fine. Staff was pleasant despite the hustle and bustle of a busy homecoming weekend for Univ. of WI.
Stayed 1 night in Oct 2023
Response from Nick R on 27 Oct 2023
Dear David,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Nick Reed Guest Services Manager

10/10 Excellent

Jacquelyn

Stayed 1 night in Oct 2023
Response from Nick R on 12 Oct 2023
Dear Jacquelyn,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Nick ReedGuest Services Manager

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Used to have pillows firm and soft ours were all soft
Stayed 1 night in Oct 2023
Response from Nick R on 12 Oct 2023
Dear Roberta,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Nick ReedGuest Services Manager

8/10 Good

Lori

Stayed 1 night in Oct 2023
Response from Nick R on 12 Oct 2023
Dear Lori,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Nick ReedGuest Services Manager

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Nick R on 12 Oct 2023
Dear Patricia,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Nick ReedGuest Services Manager

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, super clean and quiet. I highly recommend this hotel.
Stayed 1 night in Sep 2023
Response from Nick R on 4 Oct 2023
Dear Ingrid,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Nick ReedGuest Services Manager

6/10 Okay

Lynn

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Nick R on 28 Sept 2023
Dear Lynn,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express MADISON-VERONA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. If you would, please consider following up with me on what exactly we missed, so that I can look into appropriate fixes or changes.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Nick Reed Guest Services Manager

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Nick R on 28 Sept 2023
Dear Erin,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Nick Reed Guest Services Manager

10/10 Excellent

Susan

Stayed 1 night in Sep 2023
Response from Nick R on 12 Oct 2023
Dear Susan,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Nick ReedGuest Services Manager

8/10 Good

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the rooms could use an update. Wallpaper torn and falling in some areas
Stayed 3 nights in Sep 2023
Response from Nick R on 28 Sept 2023
Dear Judith,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.With that said, I am happy to report that we are in the beginning stages of our rooms refresh. Over the coming weeks we will be making several updates to our rooms, so hopefully they will be more in line with your expectations.Sincerely,Nick Reed Guest Services Manager

10/10 Excellent

Rebecca

Stayed 1 night in Sep 2023
Response from Nick R on 28 Sept 2023
Dear Rebecca,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Nick Reed Guest Services Manager

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Nick R on 28 Sept 2023
Dear Barb,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Nick Reed Guest Services Manager

10/10 Excellent

EDYTA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from Nick R on 28 Sept 2023
Dear Edyta,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Nick Reed Guest Services Manager

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Nick R on 28 Sept 2023
Dear Ryan,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Nick Reed Guest Services Manager

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Nick R on 28 Sept 2023
Dear Elizabeth,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Nick Reed Guest Services Manager

10/10 Excellent

Scott, Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Nick R. on 3 Sept 2023
Dear Scott,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Nick Reed

10/10 Excellent

John

Stayed 2 nights in Aug 2023
Response from Nick R. on 3 Sept 2023
Dear John,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Nick Reed

10/10 Excellent

MJ

Stayed 1 night in Aug 2023
Response from Nick R. on 3 Sept 2023
Dear MJ,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Nick Reed

10/10 Excellent

Anne

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Nick R on 15 Aug 2023
Dear Anne,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 608-497-4500 or gsm@hixverona.com.Sincerely,Nick Reed

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lare check-in they were very nice about it. Room was good!
Stayed 1 night in Aug 2023
Response from Nick R. on 3 Sept 2023
Dear Karen,Thank you for taking the time to tell us about your experience at Holiday Inn Express MADISON-VERONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Nick Reed