Indoor pool, outdoor pool

Reviews of Pestana Casino Park Ocean and SPA Hotel

5 out of 5
Pestana Casino Park Ocean and SPA Hotel
Rua Imperatriz D. Amélia, Funchal

Reviews

8.6

Excellent

Rating 10 - Excellent. 459 out of 1001 reviews" "
Rating 8 - Good. 374 out of 1001 reviews" "
Rating 6 - Okay. 117 out of 1001 reviews" "
Rating 4 - Poor. 34 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alberto

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Orlando Araújo on 22 Mar 2024
Dear Mr. Alberto, On behalf of our entire team at Pestana Casino Park, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Casino Park.Best regards, Orlando AraújoUnit Manager

10/10 Excellent

Ian Michael, Wellingborough

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with good bars and restaurants. Room size is good and there’s always someone on reception.
Stayed 7 nights in Feb 2024
Response from Orlando Araújo on 30 Mar 2024
Dear Mr. Ian Michael, On behalf of our entire team at Pestana Casino Park, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Casino Park.Best regards, Orlando AraújoUnit Manager

10/10 Excellent

Luís Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

stewart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I did not like the room is 50 years old but it was clean and the bed was comfortable
Stayed 15 nights in Feb 2024
Response from Orlando Araujo on 11 Mar 2024
Deat Stewart,We are pleased to hear that you have enjoyed your stay with us. Your positive comments about us have been really appreciated and we sincerely hope that your travelling plans bring you back to Madeira and to the Pestana Casino Park hotel, so we can have the pleasure of hosting you again to offer you “the time of your life”. Kind regards, Orlando AraujoUnit's Manager

10/10 Excellent

Ita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had some issues with the room especially the bed but Edouardo rectified the matter in a swift and successful manor. Christian’s was also most competent when she rectified an issue which we had.
Stayed 5 nights in Feb 2024
Response from Orlando Araújo on 24 Feb 2024
Dear Guest, Thank you for your feedback on your stay at Pestana Casino Park. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Casino Park, and we look forward to welcoming you again soon.Best regards, Orlando AraújoUnit Manager

8/10 Good

Samantha

Stayed 1 night in Dec 2023

10/10 Excellent

KWAI FUNG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you very much for the upgrade, it definitely made the stay more comfortable for us. The hotel is beautiful and spacious, breakfast was tasty, hot and with a good variety of food. Beautiful views whilst having breakfast and a lovely views from the roof top pool.
Stayed 2 nights in Nov 2023
Response from Orlando Araújo on 16 Dec 2023
Dear Guest,On behalf of the entire team at Pestana Casino Park, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Orlando AraújoUnit Manager

8/10 Good

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location . Close to everything
Stayed 2 nights in Nov 2023
Response from Orlando Araújo on 30 Nov 2023
Dear Mr. Phillip,We would like to thank you for taking the time to write a review about your recent stay at Pestana Casino Park. We are delighted to read that you appreciated our location. Your opinion is very important to us and be sure that we will share it with our teams. Looking forward to welcoming you again to the Pestana Casino Park, we send you our sincere greetings. Sincerely,Orlando AraújoUnit Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
We only stayed for one night but it was faultless. Attentive staff, everything was clean, facilties are fantastic and overall it was very comfortable and well located.
Stayed 1 night in Nov 2023
Response from Orlando Araújo on 16 Nov 2023
Dear Guest, On behalf of our entire team at Pestana Casino Park, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.Thank you for highlighting our professional team, facilities and location.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Casino Park.Best regards, Orlando AraújoUnit Manager

10/10 Excellent

Melanie

Stayed 4 nights in Oct 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Excellent location. Great breakfast. Good variety. Staff were very friendly & professional
Stayed 5 nights in Oct 2023
Response from Orlando Araújo on 2 Nov 2023
Dear Mr. Thomas, On behalf of our entire team at Pestana Casino Park, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.Thank you for highlighting our location, breakfast options and professional team.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Casino Park.Best regards, Orlando AraújoUnit Manager

6/10 Okay

Ewelina

Stayed 3 nights in Jul 2023

8/10 Good

Maggie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and great location
Stayed 7 nights in Oct 2023
Response from Orlando Araújo on 14 Oct 2023
Dear Mrs. Maggie, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Casino Park.Kind regards, Orlando AraújoUnit Manager

6/10 Okay

Susan

Travelled with group
Woman at check in was rude. Rooms need some repair as our toilet wouldn’t flush and door handle to deck broken. Carpet needs cleaning but overall was exceptionally clean. Breakfast buffet was ok as most of the food was cold. On plus the grounds and pools are gorgeous.
Stayed 2 nights in Sep 2023
Response from Orlando Araújo on 2 Oct 2023
Dear Mrs. Susan, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.On a positive note, thank you for highlighting our breakfast options, gardens and pools.We appreciate that you chose Pestana Casino Park for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Orlando AraújoUnit Manager

8/10 Good

Colin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Sep 2023
Response from Orlando Araújo on 2 Oct 2023
Dear Mr. Colin, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Casino Park.Kind regards, Orlando AraújoUnit Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Everything about the hotel was excellent except the batch did not drain and filled up while taking a shower. Was reported twice but not fixed
Stayed 5 nights in Sep 2023
Response from Orlando Araújo on 30 Sept 2023
Dear Guest, We appreciated the time you took to give us your honest opinion on your stay and, in particular, the comments regarding your accommodation. We sincerely apologize for any inconvenience caused during your stay. We have taken note of the issues raised. We are working with the relevant teams to solve the matter and improve the conditions offered.Thank you once again for staying with us, and we hope that, in the future, you will give us another opportunity to host you and change your impression of Pestana Casino Park.Kind regards, Orlando AraújoUnit Manager

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a lot to offer so you don't need to leave to enjoy your stay. In addition, if you wish to shop or dine around, there is a lot of choices on or near the property. I love the property and would like to visit again for a longer stay.
Stayed 2 nights in Sep 2023
Response from Orlando Araújo on 21 Sept 2023
Dear Mr. Dawn, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Casino Park.Kind regards, Orlando AraújoUnit Manager

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very comfortable, lots of places to chill, have drinks/snacks or just catch the sun.
Stayed 5 nights in Aug 2023
Response from Orlando Araujo on 31 Aug 2023
Dear Phillip,Thank you for your feedback which deserved our best attention. We are very happy to know you have spent a lovely time with us and we were able to create a memorable experience.We are looking forward to welcoming you back soon.Best regards,Orlando AraujoUnit's Manager

10/10 Excellent

Ananta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, everything within walking distance.
Stayed 3 nights in Jun 2023
Response from Orlando Araujo on 2 Aug 2023
Dear Guest,Many thanks for the most kind review from your recent stay with us at Pestana Casino Park.  I am most happy to know that you had a great stay with us. I look forward to the pleasure of welcoming you back. Best regards,Orlando AraujoUnit's Manager

6/10 Okay

Tyler

Stayed 2 nights in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Relaxed, great location and friendly staff
The Casino Park is what it is. Quite traditional. If you are looking for ultra modern try somewhere else. If you want a relaxed, comfortable stay with great facilities , friendly staff and a great location it is well worth Considering
Stayed 10 nights in Jun 2023
Response from Orlando Araujo on 12 Jul 2023
Dear Guest,We truly appreciate your feedback. Thank you for highlighting our facilities, staff service and privileged location.Looking forward to welcoming you back soon.Best regards,Orlando AraujoUnit's Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Beautiful View
This was a very nice hotel. The location is perfect! The rooms need to be updated. The beds were hard ( although some people like firm beds). The shower was rough because the shower head was not in the correct location and it was impossible to move it in the right direction. There were very few outlets. I couldn't straighten my hair in the bathroom because there wasn't an outlet and there was no other mirror in the room! The breakfast, which was included, was great! The pool was only opened till 6pm.
Stayed 4 nights in Jun 2023
Response from Orlando Araújo on 30 Jun 2023
Dear Guest, We appreciated the time you took to give us your honest opinion on your stay and, in particular, the comments regarding your accommodation. We sincerely apologize for any inconvenience caused during your stay. We have taken note of the issues raised. We are working with the relevant teams to solve the matter and improve the conditions offered.Thank you once again for staying with us, and we hope that, in the future, you will give us another opportunity to host you and change your impression of Pestana Casino Park.Kind regards, Orlando AraújoUnit Manager

10/10 Excellent

Aleksei, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location! Location! Location! Wicked views, great pools and spa centre! Friendly and professional service. Rooms are a bit dated, but if you are visiting Madeira to spend a lot of time in your room- you came to the wrong island. We enjoyed our stay in this hotel.
Stayed 5 nights in Jun 2023
Response from Orlando Araujo on 25 Jun 2023
Dear Aleksei,Thank you very much for sharing your feedback regarding your recent stay at the Pestana Casino Park. We are delighted to hear you had a great time with us and enjoyed our location, our views, pool areas and our lovely spa! We are glad you enjoyed the quality of service we provide. We are looking forward to welcoming you back very soon during your next visit. Sincerely, Orlando AraujoUnit's Manager

10/10 Excellent

Tayler

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great! Tub was a little small.
Stayed 1 night in Jun 2023
Response from Orlando Araujo on 21 Jun 2023
Dear Tayler,Thank you for your feedback. It is always a pleasure to receive positive comments.We truly hope to welcome you back again in the near future.Best regards,Orlando AraujoUnit's Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, hotel, and service!
Great hotel, hotel facilities and breakfast were flawless. A great location for exploring Funchal, close proximity to amazing restaurants, and ideal for a base for exploring the island. In room was basic, but otherwise great service and great value for money! Would recommend!
Stayed 4 nights in Jun 2023
Response from Orlando Araujo on 21 Jun 2023
Dear Guest,Many thanks for the most kind review from your recent stay with us at Pestana Casino Park.  I am most happy to know that you had a great stay with us. Thank you for your recommendation!I look forward to the pleasure of welcoming you back. Best regards,Orlando AraujoUnit's Manager

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds, great breakfast, helpful staff. Could use a few more parking spots on hotel property.
Stayed 6 nights in May 2023
Response from Orlando Araújo on 10 Jun 2023
Dear Mrs. Judy,On behalf of the entire team at Pestana Casino Park, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Orlando AraújoUnit Manager

2/10 Terrible

linda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Only good point I can give is the nice architecture of the hotel. Everything else, cleaning, service, food, maintenance are clearly not even a 3 stars hotel standard. Stay away
Stayed 3 nights in May 2023
Response from Orlando Araújo on 22 May 2023
Dear Mrs. linda, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Casino Park for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Orlando AraújoUnit Manager

8/10 Good

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was a little tired . Needed decorating and had a shower curtain and small shower head over the bath - shower curtains are unhygienic and the shower should be updated The balcony chairs were like pallets and really uncomfortable No kettle Apart for that everything was fine
Stayed 8 nights in Apr 2023
Response from Orlando Araujo on 8 May 2023
Dear Victoria,Thank you very much for sharing your feedback regarding your recent stay at the Pestana Casino Park. We are delighted to inform you that we are currently refurbishing the rooms in the Hotel. Thank you once again for staying with us and providing us with your valuable feedback. We aim to improve and we look forward to serving you better in the future.Best regards,Orlando AraujoUnit's Manager

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean, good staff
Stayed 7 nights in Apr 2023
Response from Orlando Araujo on 7 May 2023
Dear Guest, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Thank you for staying at the Pestana Casino Park and we hope you choose to stay with us again whenever your travel needs bring you back to Madeira. Sincerely, Orlando AraujoUnit's Manager

6/10 Okay

Arwo

Stayed 5 nights in Apr 2023
Response from Orlando Araujo on 23 May 2023
Dear Guest,Thank you for your feedback which is very important for us. We understand that you stay did not meet all your expectations. We would be very thankful if you could provide more details so we can improve.Best regards,Orlando AraujoUnit's Manager

8/10 Good

William Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent stay. Location the best. Walkable to waterfront and local streets with a variety of restaurants. Views are wonderful. Breakfast had many options. Staff polite and accommodating. The refrigerator in the room was inconsistent. Sometimes it was cold and other times it was not working. The mattresses are hard but it did not bother us. Could hear doors in the hallway but again not an issue for us.
Stayed 6 nights in Apr 2023
Response from Orlando Araújo on 29 Apr 2023
Dear Mr. William Patrick, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Casino Park.Kind regards, Orlando AraújoUnit Manager

10/10 Excellent

XIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023
Response from Orlando Araujo on 29 Apr 2023
Dear Guest,We truly appreciate your feedback.Looking forward to welcoming you back.Best regards,Orlando AraujoUnit's Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended
Cons: We got a room which felt that wasn’t used for a while with a dust smell, bad bed condition and 1 glass without water or wine like we were promised. At the reception we’ve been told that we’ll get another room, we saw the housekeeping preparing the room which felt again like it wasn’t used for a while (it was the far last room). The room was even worst with dust smell, dirty on the wall and broken sockets. Prons: The manager was nice from the very beginning, she agreed to refund us so we didn’t have to stay at the hotel, I’m still waiting for the refund to appear on my credit card account
Stayed 2 nights in Apr 2023
Response from Orlando Araujo on 29 Apr 2023
Dear Guest,Thank you for taking the time to share with us your comments and views. At The Pestana Casino Park, we take all guest comments very seriously as many of our guests have our best interest at heart when they take the time to give us constructive feedback to help us improve.We are sorry to hear the room you were allocated did not meet your expectations. We would like to assure you that this is not the normal standard of the Pestana Casino Park.I would like to make myself and all of the staff of the Hotel available in your next visit, should you require any change of room or any help please do not hesitate to contact us, once we are always endeavoring on creating memorable experiences to you. On a positive note, thank you for highlighting our Team service.It was a pleasure to have you as our guest and we will be delighted if you return. Kindest Regards,Orlando AraujoUnit's Manager

8/10 Good

RICHARD

Stayed 3 nights in Mar 2023
Response from Orlando Araujo on 29 Mar 2023
Dear Mr. Richard,Thank you for your feedback.Best regards,Orlando AraujoUnit's Manager

10/10 Excellent

ORNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
delightful vecation
We spend 4 wonderful day & nigth in the hotle The entire staff, in all departments, was courteous, polite, businesslike, only wanting to help you enjoy your stay at the hotel and on the island, a staff that provides the highest level of service The breakfast was very rich, clean and aesthetic and when you have to eat early before the flight they have such a service The entire design and planning of the hotel is simply stunning, 3 pools: on the roof, outdoor and indoor, endless seating areas, we didn't want to leave, the location is perfect in the center of Funchal Just a delightful experience. Grade 11 out of 10
Stayed 4 nights in Mar 2023
Response from Orlando Araujo on 22 Mar 2023
Dear Guest,Greetings and thank you for your words of praise! I am delighted to read your review and for recognizing the service we strive to deliver to all our guests. I will be happy to share your comments with the team. I look forward to having you back for another memorable experience with us. Kind regards,Orlando AraujoUnit's Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2023
Response from Orlando Araujo on 20 Mar 2023
Dear David,Thank you for taking the time to give us your feedback.We hope to welcome you back soon.Best regards,Orlando AraujoUnit's Manager

10/10 Excellent

Robena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never stayed in a hotel with so much space in the lobby and the gardens.There were so many different seating areas throughout the property. My only hiccup, please do not close the rooftop swimming pool before sunset actually occurs. We went up to capture the sunset only to find the access to the rooftop pool closed. We really lived the amount of space in our hotel room. We were able to experience sunrise and took amazing pictures. 👏 The buffet breakfast was fantastic each and every morning of our stay. Also really enjoyed the falcon and their trainers - what a unique experience. Obrigada
Stayed 6 nights in Feb 2023
Response from Orlando Araujo on 5 Mar 2023
Dear Guest,Many thanks for the most kind review from your recent stay with us at Pestana Casino Park.  I am most happy to know that you had a great stay with us. I look forward to the pleasure of welcoming you back. Best regards, Orlando AraujoUnit's Manager

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we had looked out over a busy road which was noisy 24hrs a day with cars and people especially at night The hotel was relaxing
Stayed 7 nights in Feb 2023
Response from Orlando Araujo on 28 Feb 2023
Dear Jane,Thank you for sharing with us your feedback about your stay.  As a valued guest, we were not pleased to hear about your experience about the noise disturbance. We will do our best to take corrective action and to avoid it from reoccurring. Thank you for staying at the Pestana Casino Park and we hope you choose to stay with us again whenever your travel brings you back to Madeira. Sincerely,Orlando AraujoUnit's Manager

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
A lovely hotel close to the park and a short walk into town. Breakfast and dinner were really nice, with lots of dishes to choose from. The views from the hotel are beautiful. Lots of indoor and outdoor seating areas to choose from, as well as three pools. The staff were helpful. We stayed for four nights and would definitely stay there again.
Stayed 4 nights in Feb 2023
Response from Orlando Araujo on 28 Feb 2023
Dear Joanne,Thank you for taking the time to post such a fantastic review regarding your recent stay at Pestana Casino Park and share it with other travelers. We were delighted to learn you had a very enjoyable time with us! We are looking forward to welcoming you back very soon during your next visit. Sincerely, Orlando AraujoUnit's Manager

6/10 Okay

Anastasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and the restaurants, spa and pools are fabulous. Food is great too. Location is fantastic. However, the beds suck! I am not a tiny woman, but thin. The beds are awful!!!! I didn’t sleep much and literally still have physical bruises on my ribs and hips, because I am a side sleeper. The beds are like sleeping on pure coils. Sleep is so important and because of that I will not stay at this hotel again. (P.S. I am sure I am not the only one with this issue. I stayed there because I had no choice and every day, out of 3 day stay, I saw mattresses and beds being moved around the hallway)
Stayed 3 nights in Feb 2023
Response from Orlando Araújo on 16 Feb 2023
Dear Mrs. Anastasia, We appreciated the time you took to give us your honest opinion on your stay and, in particular, the comments regarding your accommodation. We sincerely apologise for any inconvenience caused during your stay. We have taken note of the issues raised. We are working with the relevant teams to solve the matter and improve the conditions offered.Thank you once again for staying with us, and we hope that, in the future, you will give us another opportunity to host you and change your impression of Pestana Casino Park.Kind regards, Orlando AraújoUnit Manager

10/10 Excellent

Simon, Nottingham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an excellent hotel and the grounds are amazing overlooking the port and the sea. The pools are brilliant and the room was large and comfortable. I would certainly stay here again.
Stayed 1 night in Feb 2023
Response from Orlando Araújo on 9 Feb 2023
Dear Mr. Simon, On behalf of our entire team at Pestana Casino Park, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Casino Park.Best regards, Orlando AraújoUnit Manager

10/10 Excellent

George H, New Hyde Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To the west of this architecturally distinctive 1960's hotel with an expansive property overlooking the ocean, high rise hotels on small footprints are crowding each other, competing for the view. There has been a lot of staff turnover since my previous visit less than a year ago (which I suspect is true everywhere), but they are friendly and helpful. The buffet restaurant is a convenient choice for dinner, and the dining room a spacious, glass-enclosed space with 25 foot ceilings. There are signs of new investment in the property, which is generally well-maintained. I would happily visit again despite other options.
Response from Orlando Araujo on 28 Feb 2023
Dear Mr. George,Thank you for visiting the Pestana Casino Park, and for taking the time to share your opinions and views about the hotel. We were all very happy to learn that the hotels services and facilities met your expectations once again, and that you enjoyed the hotel’s atmosphere and staff courtesy the most. Your kind comments were shared with all the staff members, who were extremely happy to know of your satisfaction. Its through guest feedback such as yours, that we are able to confirm our strong points, as well as identify any area that may require improvement. Therefore your participation has been extremely important and gratifying to us. We sincerely hope to welcome you “home” again, in a near future. Kindest Regards, Orlando AraujoUnit's Manager

10/10 Excellent

Sesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean hotel in convenient location
Response from Orlando Araújo on 29 Dec 2022
Dear Guest, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Casino Park.Kind regards, Orlando AraújoUnit Manager

8/10 Good

Bernard

Liked: Staff & service, room comfort
Holiday
Enjoyed our stay. Buffet breakfast was a high spot, excellent. Communal areas expansive and impressive. Indoor pool and spa area was not crowded and was a very good experience. Good views from the rooftop deck area. If typical of Pestana properties will definitely use again.
Stayed 7 nights in Dec 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Side Sea View
This was our second stay at Casino Park this year. Our side sea room on 5th floor facing east was perfect. Had a great view of the sea, harbour, mountains and downtown Funchal. Only a 10 minute walk to downtown. Highly recommend.
Stayed 7 nights in Dec 2022
Response from Eric Schumann on 15 Dec 2022
Dear Mr.Peter ,Thank you for visiting the Pestana Casino Park, and for taking the time to share your opinions and views about the hotel.We were all very happy to learn that the hotels services and facilities met your expectations once again, and that you enjoyed the hotel’s atmosphere and staff courtesy the most. Your kind comments wereshared with all the staff members, who were extremely happy to know of your satisfaction. Its through guest feedback such as yours, that we are able to confirm our strong points, as well as identify any area that may require improvement. Therefore your participation has been extremely important and gratifying to us.We sincerely hope to welcome you “home” again, in a near future.Kindest Regards,Eric SchumannUnit Manager

10/10 Excellent

t a copp

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top hotel
This hotel surpassed my expectations. The design is iconic and the hotel whilst large is very spacious with good grounds and three pools so you do not feel overcrowded. My room overlooked the gardens and the port area it was very pleasant. There were plenty of sun beds The indoor pool and spa would be an added bonus on a day with poor weather. The location is excellent 10 minute walk to start of Funchal. We went everywhere on foot. Some excellent restaurants close by on other side of hotel too which were very good and reasonably priced. There is a supermarket close by. The gym is quite small but provides unlimited water to top up your bottles.
View from balcony at dusk
One of the sunbathing areas
Stayed 3 nights in Nov 2022
Response from Eric Schumann on 17 Nov 2022
Dear Guest,Thank you for the great review (and great photos, too)! We are delighted that you enjoyed our rooms, view, and our pools.We hope to welcome you back soon!Warm regards,Eric SchumannUnit Manager

10/10 Excellent

yehuda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
goid hotel at wonderful ilend
very good hotel. location near the city. good breakfast &dinner. front desk espacialy Helena were very helpful
Stayed 7 nights in Nov 2022
Response from Eric Schumann on 17 Nov 2022
Dear Guest,Thank you very much for sharing your feedback regarding your recent stay at the Pestana Casino Park. We are delighted to hear you had a great time with us and enjoyed our location, our breakfast and dinner, and our staff for their exceptional service.We are glad you enjoyed the quality of service we provide. We are looking forward to welcoming you back very soon during your next visit.Sincerely,Eric SchumannUnit Manager

10/10 Excellent

Renee K.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Pestana. The landscaping, pools, property is lovely.
Stayed 7 nights in Nov 2022
Response from Eric Schumann on 14 Nov 2022
Dear Guest, On behalf of our entire team at Pestana Casino Park, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Casino Park.Best regards, Eric SchumannUnit Manager

8/10 Good

Kelsey

Travelled with partner
Liked: Cleanliness, amenities
The pools at the hotel are great and so is the location but it is definitely not a 5-star hotel. The rooftop pool and the view from up there is amazing! The rooms are extremely dated and in need of an upgrade. The choice of food at breakfast is great but the food itself is marginal at best. There is always a line for the elevator as there are only 3 elevators for a 400 room hotel so it can be very slow. We also asked to play tennis and found out it was €16 for 1 hour to rent rackets and the court which was really expensive compared to other options on the island
Stayed 3 nights in Oct 2022
Response from Carlo Martins on 20 Oct 2022
Dear Guest,We would like to thank you for taking the time to write a review about your recent stay at the Pestana Casino Park. We are delighted to read that you enjoyed our sea view and location as well as our pools. Your opinion is very important to us and be sure that we will share it with our teams. Looking forward to welcoming you back to the Pestana Casino Park, we send you our sincere greetings. Cordially,Carlo MartinsUnit Manager

10/10 Excellent

Katia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful! We loved everything. Great views, pool, sauna, staff, breakfast, service…just everything.
Stayed 3 nights in Oct 2022
Response from Carlo Martins on 16 Oct 2022
Dear Mrs. Katia, First of all, we would like to thank you for the excellent feedback on Pestana Casino Park. It is a great satisfaction for us to know that you enjoyed a fantastic stay at our Hotel and that you particularly liked our swimming pool, the quality of the food, the view, as well as the professional service of our team. We are also immensely happy to know that we have given you “the time of your life” and we hope to have the pleasure of welcoming you again and soon at Pestana Casino Park.Best regards,Carlo MartinsUnit Manager