Macuarima Hotels, Santa Cruz

"During my recent stay, I experienced two issues I’d like to bring to your attention: Plumbing Issue Anytime we used the bathroom sink, water backed up onto the floor and the sink made a prolonged bubbling sound. I called the front desk to request a technician, but no one came. I had to submit a second request after nearly slipping on the water. The front desk did not appear to have a record of my initial report. Fortunately, the issue was resolved after the second request. Restaurant Service Issue – Atari Breakfast We were seated at Atari for breakfast, picked up our food, and no staff came to our table. When we tried to walk to the hostess to pay, we were nearly run into by another staff member. Before being seated, we had already provided our names and room number. The experience was embarrassing, and I believe additional structure and training are needed for restaurant service. I appreciate your attention to these matters and hope they can be addressed for future guests."

"Great beach resort!!! Beach is beautiful! We did I family vaca and this was a great resort for all of us. Planning on returning!"

"We only had breskfast twice as we went off-site to Eduardo's for acai bowls. But the breakfasts we did have were very good - eggs, avocado toast and fresh fruit. We generally eat light in the mornings so this breakfast is excellent on your travel day home to fill up. The wait staff are very efficient and friendly. No spa treatments so i cannot comment."

"Awesome resort! Staff is super nice and helpful. Very clean. Lots of shops and places to eat to walk to! "

"Excellent stay "

"Me encanto, buena ubicacion, comida deliciosa, y el personal de excelencia todos super amables"

"Highly highly recommend the staff is nothing short of amazing"

"amazing"

"The shower wasn’t hot "