Studio Suite, 1 King Bed, Non Smoking

Reviews of Wingate by Wyndham Warner Robins

2.5 out of 5
Wingate by Wyndham Warner Robins
4031 Watson Blvd, Warner Robins, GA

Reviews

7.6

Good

Rating 10 - Excellent. 293 out of 769 reviews" "
Rating 8 - Good. 181 out of 769 reviews" "
Rating 6 - Okay. 140 out of 769 reviews" "
Rating 4 - Poor. 87 out of 769 reviews" "
Rating 2 - Terrible. 68 out of 769 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great, clean rooms and good staff.
Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Scott,We are delighted to hear that you had a positive experience with our clean rooms and staff. Your feedback is greatly appreciated as we strive to provide excellent service to all our guests. Thank you for choosing our hotel for your stay.

10/10 Excellent

Richard a

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Richard a,We're thrilled to hear you had a wonderful experience during your stay! If you have any further feedback to share, please don't hesitate to contact us. We hope to welcome you back soon for another fantastic stay!

6/10 Okay

Shane

Stayed 2 nights in Jan 2024
Response from Manager on 9 Feb 2024
Hello Shane,We appreciate you choosing our hotel for your stay. If there were any issues during your visit, please reach out to us directly so we can ensure a better experience next time. We value your feedback and hope to welcome you back in the future.

8/10 Good

Sondra

Stayed 1 night in Jan 2024
Response from Manager on 31 Jan 2024
Hello Sondra, We appreciate you choosing our hotel for your stay! If there is anything we can do to improve your experience, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Jacob

Stayed 3 nights in Dec 2023
Response from Manager on 16 Jan 2024
Hello Jacob, We apologize for any inconvenience you may have experienced during your stay. We kindly request you to share your feedback directly with us, so we can address any concerns you may have. We appreciate your support and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Barry

Travelled with family
Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Manager on 19 Dec 2023
Hello Barry,We appreciate you choosing our hotel for your stay. If there is anything specific we can address or if you have any feedback to share about your recent experience, please reach out to us directly so we can improve our services. We look forward to welcoming you back in the future.

8/10 Good

Bobby J Hall

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service from staff The room had some cosmetic issues. Broken Picture Frames, Closet door had knob imprint damage and bathroom door had damage at bottom. Breakfast options great.
Stayed 1 night in Dec 2023
Response from Manager on 10 Dec 2023
Hello Bobby J Hall,Thank you for your feedback regarding the service provided by our staff. We're glad to hear that you had a positive experience with our team. We're sorry to learn about the cosmetic issues you encountered in your room, and we appreciate you bringing them to our attention. We understand the importance of maintaining a high standard of quality and will address these concerns accordingly. We're delighted that you enjoyed our breakfast options. We look forward to welcoming you back in the future for an even better experience.

10/10 Excellent

Chakia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was what I was looking forward to
Stayed 1 night in Nov 2023
Response from Manager on 26 Nov 2023
Hello Chakia,I'm sorry to hear that your recent stay at our hotel did not meet your expectations. We appreciate your feedback and will pass it along to our team for review.

2/10 Terrible

Merisa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 1 night in Nov 2023
Response from Manager on 22 Nov 2023
Hello Merisa,Thank you for taking the time to share your feedback with us. We appreciate your thoughts and are sorry to hear about the issues you experienced during your stay. We value all of our guests and strive to provide a comfortable and enjoyable experience. We encourage you to contact our management team directly to further discuss your concerns.

8/10 Good

Thomas

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Ok.
The bathroom was not very clean and there were open grout lines. Saw several roaches in the hallway going to breakfast. Breakfast was really good though.
Stayed 4 nights in Nov 2023
Response from Manager on 18 Nov 2023
Hello Thomas,Thank you for staying with us and for sharing your feedback. We appreciate your positive mention of our breakfast. We apologize for any inconveniences you experienced and assure you that the cleanliness of our facilities is a top priority. Rest assured, your concerns have been shared with our team to address and improve.

6/10 Okay

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
Never to return
The outside appearance was very disappointing and nothing to appreciate the decor. My room was very low budget with visible water damage on the ceiling and walls. The bathroom tub had satins .
Stayed 2 nights in Oct 2023
Response from Manager on 18 Nov 2023
Dear Guest,Thank you for sharing your feedback with us. We appreciate your observations regarding the outside appearance and room decor. We apologize for any inconvenience caused by the water damage and stained bathroom tub. We strive to maintain a high standard and will address these concerns accordingly.

2/10 Terrible

Dniyah

Stayed 1 night in Oct 2023
Response from Manager on 1 Nov 2023
Hello Dniyah, Thank you for sharing your feedback with us. We're sorry to hear that you didn't fully enjoy your stay. We take all guest concerns seriously and will review your comments internally. We appreciate your input and will strive to improve our services in the future.

4/10 Poor

Darryl

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Hello Darryl, We apologize for any inconvenience you experienced during your stay with us. Please provide more details so we can address your concerns appropriately.

2/10 Terrible

Rayford

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was VERY dirty, phone did not work, coffee maker was FILTHY, floor very dirty, roach bugs dead on floor, had to beg front desk clueless young lady to move to another room. When we tried that, we found that the refrigerator was one big block of ice up top. DIRTIEST hotel I have stayed in for the past 15 years!
Stayed 3 nights in Oct 2023
Response from Manager on 20 Oct 2023
Hello Rayford ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Cheryl

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff was very friendly and helpfull!! The room did not seem to be thoroughly cleaned. Finger/hand prints in multiple areas, faucet had toothpaste on it and in sink, hair in shower. Shower towels are white and had brown stains on them, so they looked dirty but smelled clean. The bed was very comortable! I just think the rooms need a a better cleaning. Location was also convenient!
Stayed 3 nights in Oct 2023
Response from Manager on 11 Oct 2023
Hello Cheryl,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

2/10 Terrible

Christopher L

Disliked: Cleanliness, property conditions & facilities
Mold Everywhere!
We were there to stay 2 nights but stayed only about an hour! There MOLD all over the king headboard so we packed hour stuff and checked out immediately! Don't think we're some kinda neat freak, germaphobes because this is the first time we've ever left early. We're still waiting to find out about our refund.
Mold
Mold all the way across the headboard
Stayed 2 nights in Sep 2023
Response from Manager on 28 Sept 2023
Hello Christopher L ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were clean and in good condition. The only issue I had was halfway through my shower before I checked out, I lost all water pressure. When I called the front desk they were apologetic about it but had no idea why.
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Hi Brian,Your review is greatly appreciated, and we are happy to have met some of your needs with our friendly atmosphere and accommodations. I would like to apologize for not exceeding your expectations with the condition of the water pressure, your satisfaction is important to us as we are continuously striving to provide a better experience and impression of our facilities. I hope that you will stay with us again if your travels bring you back this way.

10/10 Excellent

Hilton

Travelled with group
Liked: Amenities, property conditions & facilities
I loved it
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Hi Hilton,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Nikima

Stayed 1 night in Sep 2023
Response from Manager on 30 Sept 2023
Hello Nikima,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

10/10 Excellent

STEVE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quite, nice location and convenient to stores and eating establishments. Very good breakfast and eating area. Very people friendly.
Stayed 2 nights in Sep 2023
Response from Manager on 7 Sept 2023
Hello STEVE,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our location and your insights regarding our area. Your voice is very valuable to us and we hope you will return on your next travels.

6/10 Okay

Canvas

Stayed 2 nights in Sep 2023
Response from Manager on 6 Sept 2023
Hello Canvas, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Ariel

Stayed 1 night in Sep 2023
Response from Manager on 24 Sept 2023
Hello Ariel,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

4/10 Poor

Helen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty pillows and hairball
The front staff are very nice, easy check in, went to the assigned room, the AC was making a very loud noise, which they were unaware. Went downstairs and changed for another room…2nd one was worse, no noise, however, stained pillows and hairball on the floor. I didn’t want to complain again, so just went downstairs ask for 2 more pillows, was told they don’t have anymore pillows….rooms are dated and not very clean.
Stayed 1 night in Aug 2023
Response from Manager on 31 Aug 2023
Hello Helen, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

10/10 Excellent

Danny

Stayed 1 night in Aug 2023
Response from Manager on 25 Aug 2023
Hello Danny,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 Poor

Antwan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn’t recommend this hotel at all
Stayed 1 night in Aug 2023
Response from Manager on 20 Aug 2023
Hello Antwan,On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. Please do consider us again on your next visit to the area.

4/10 Poor

Angela, Cleveland

Disliked: Staff & service, property conditions & facilities
The property is very old furniture is dated the room was cold heater didn't work had to switch rooms more comfortable need to take down those nadtu curtains and wash them. Breakfast was just ok. Again this place is old not dated it's just old.
Stayed 1 night in Aug 2023
Response from Manager on 14 Aug 2023
Hello Angela, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, service, and price.
Stayed 5 nights in Aug 2023
Response from Manager on 11 Aug 2023
Hi Andrew,Thank you for sharing how you have enjoyed our friendly hospitality, great value for money and accommodations. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, excellent customer service, and quiet atmosphere.
Stayed 2 nights in Jul 2023
Response from Manager on 3 Aug 2023
Dear Guest,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making your stay pleasant and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

10/10 Excellent

Lashundra

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this hotel almost every weekend with my family it’s great for them we love the area.
Stayed 1 night in Jul 2023
Response from Manager on 28 Jul 2023
Hello Lashundra,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our area. Please do come see us again.

4/10 Poor

Sherri

Travelled with family
Disliked: Property conditions & facilities
The safety latch on room was broken. My hair dryer was in the closet, so they obviously knew that it was broken. But i didnt realize until i tried it and it almost caught on fire. The pictures were missing off the wall. The lights didnt work.
Stayed 2 nights in Jul 2023
Response from Manager on 25 Jul 2023
Hello Sherri, Thank you for this feedback, our top priority is for guests to have the most wonderful time during their stay. We will make sure those concerns are addressed and checked and if needs to be replaced, it will. Looking forward to your future stay with us!

6/10 Okay

Brittany

Stayed 1 night in Jul 2023
Response from Manager on 20 Jul 2023
Hello Brittany,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 Poor

Levi

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
There was mode in the showers and bathrooms
Stayed 1 night in Jul 2023
Response from Manager on 20 Jul 2023
Hello Levi, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Naquesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on 18 Jul 2023
Hello Naquesha,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

6/10 Okay

Osatohanwen

Disliked: Cleanliness, staff & service
Staff was very rude
Stayed 1 night in Jul 2023
Response from Manager on 13 Jul 2023
Hello Guest, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

6/10 Okay

David

Stayed 1 night in Jul 2023
Response from Manager on 14 Jul 2023
Hello David,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 Poor

Stephanie, Jeffersonville

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
This hotel seemed to have been a very nice property after it was built but it appears that the proprietors have not completed the proper maintenance and repairs to keep it up. Our room smelled very musty. It was late and a one night stay so we just had to make it work but it was not the quality I was expecting. The room clearly had had some sort of water damage because the floor near the air conditioning unit was giving away the bathroom door was heavily warped. There were other minor things that you could tell the owners / management were cutting corners. Most hotels in this price range have branded cups and such in the lobby / breakfast area but they were using cheap styrofoam cups. This was a one time stay and I would not recommend someone to stay here. The pictures are deceiving and the positive reviews bringing the score to a fairly high rating must be from when the hotel first opened.
Stayed 1 night in Jun 2023
Response from Manager on 4 Jul 2023
Hello Stephanie, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Good

Margaret

Stayed 1 night in Jun 2023
Response from Manager on 9 Jun 2023
Hello Margaret,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Roderic D

Stayed 4 nights in May 2023
Response from Manager on 1 Jun 2023
Hello Roderic D,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Manager on 30 May 2023
Hello Alexis,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 Excellent

Cameron

Stayed 2 nights in May 2023
Response from Manager on 20 May 2023
Hello Cameron,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 Poor

Joycemarie

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I liked the location of the hotel. However, the hotel was aged. They need to upgrade, add some lighting, and add pictures that show the current state of the hotel. Would not come here again, reminded me of a Motel not hotel.
Stayed 2 nights in May 2023
Response from Manager on 17 May 2023
Hello Joycemarie, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Annita

Stayed 1 night in May 2023
Response from Manager on 30 May 2023
Hello Annita,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Will not stay here anymore.
This stay was not pleasing to me and my wife. There was a hole in the closet door, where it looks like someone had just swung the door into the closet door. The tub looked like it hasn't been really cleaned good in a while and it had a black spot in the tub. We ended up using our blanket to sleep across the bed with. We couldn't get our money back, because it was through a third party, so we toughed it out. We called and reported it to the person on duty about the things in the room that was wrong. She stated that they are under a lot of cosmetic repairs. SMH.
Stayed 1 night in Apr 2023
Response from Manager on 2 May 2023
Hello Guest, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Annita

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Upon check-in i found old rotten meat in my refrigerator. There was also a musty smell
Response from Manager on 29 Apr 2023
Hello Annita,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

4/10 Poor

Constance

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I didnt like how some of the staff was nor the choice of breakfast & house keeping..
Stayed 2 nights in Mar 2023
Response from Manager on 4 Apr 2023
Hello Constance, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Shwana

Stayed 2 nights in Mar 2023
Response from Manager on 4 Apr 2023
Hello Shwana,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

Shaquana

Stayed 1 night in Mar 2023
Response from Manager on 4 Apr 2023
Hello Shaquana,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Trip
Room was comfortable and check in quick. Breakfast was ok. Although, it was serve yourself.
Stayed 2 nights in Mar 2023
Response from Manager on 30 Mar 2023
Hi Pamela,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

10/10 Excellent

Kurt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Day Stay For My Daughter
It was actually a room for my daughter. She was pleased with the room and it being updated. She enjoyed the breakfast to start her day properly. She said that she would stay there again.
Stayed 2 nights in Mar 2023
Response from Manager on 6 Mar 2023
Hello Kurt,We can't thank you enough for sharing your feedback with regards to our breakfast and comments about our room. We hope to see you again to deliver you with a 5 star experience.

6/10 Okay

Kiesha

Stayed 1 night in Mar 2023
Response from Manager on 4 Mar 2023
Hello Kiesha,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.