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Reviews of New Orient Landmark Hotel

4.5 out of 5
New Orient Landmark Hotel
555 Avenida da Amizade, Macau

Reviews

8.2

Very good

Rating 10 - Excellent. 239 out of 714 reviews" "
Rating 8 - Good. 323 out of 714 reviews" "
Rating 6 - Okay. 105 out of 714 reviews" "
Rating 4 - Poor. 33 out of 714 reviews" "
Rating 2 - Terrible. 14 out of 714 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

DALJINDER SINGH

Stayed 1 night in Jul 2023

4/10 Poor

Zitao, Alameda

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Very bad experience for staying this hotel. Even it’s non smoking floor, it’s smoking smell everywhere. Bad smoking smell in the room and also the blanket and pillows. My kids kept complaining and do not want to stay there.
Stayed 3 nights in Jul 2023
Response from Guest Service Team on 16 Jul 2023
Dear Guest, Thank you for taking the time to share your experience with us. We value all forms of guest feedback as an opportunity to continually improve our services and facilities for our guests.We are of course very concerned to learn that your experience fell short of your expectations. Please accept our sincere apologies that you were left to feel disappointed with your hotel stay. We would like to assure you that we pay careful attention to feedback such as you have provided, taking immediate steps to correct any deficiencies. We would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans bring you to Macau.We hope to have the opportunity to restore your complete confidence in the Landmark Macau Hotel. Please do not hesitate to contact usSincerely,Guest Service Team

6/10 Okay

ka ming

Travelled with partner
Liked: Cleanliness
slow checkin, also being told to find mgr to jave sth special once we checkout later during checkin, however, nth special when we really find the mgr at the time to check out, waste my time
Stayed 1 night in Apr 2023
Response from GS team on 16 Apr 2023
尊敬的客人: 首先請收下我們最誠摯的歉意，非常遺憾此次入住過程產生的問題而使影響到閣下的入住體驗。非常感謝您在百忙之中抽空向我們提供寶貴的意見。得知閣下的入住經驗並沒有達到您所預期的，我們深感遺憾，我們已注意到閣下所提出並需要改進的服務領域，並期待在閣下下次入住新東方置地酒店時能為您提供更高質素的服務。 客户服务部

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020

6/10 Okay

Tao

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Mediocre at best
Before I get into the downers, some good aspects include the friendly staff and its close proximity to the old town landmarks. Now the downers, to get to residential level you’ll have to switch elevators which is kinda inconvenient; the room while basically clean, has weird smells of smoke and mold; the casino is not appealing, especially when compared to nearby Grand Libosa or the Venetian casino. Overall, I only stayed one night despite having booked two, and switched to Venetian Macau right away.
Stayed 2 nights in Dec 2019
Response from Guest Service Team on 1 Jan 2020
Dear Guest, Thank you for taking the time to share your experience with us. We value all forms of guest feedback as an opportunity to continually improve our services and facilities for our guests. We are of course very concerned to learn that your experience fell short of your expectations. Please accept our sincere apologies that you were left to feel disappointed with your hotel stay. We would like to assure you that we pay careful attention to feedback such as you have provided, taking immediate steps to correct any deficiencies. We would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans bring you to Macau. We hope to have the opportunity to restore your complete confidence in New Orient Landmark Hotel. Sincerely, Guest Service Team

4/10 Poor

Matthew

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2019

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great environment and service! The price is cost effective. Will come again.
Stayed 1 night in Sep 2019
Response from Guest Service Team on 12 Sept 2019
Dear Guest, Thank you for sharing your experience with us. We are delighted that your stay sounded so perfect. Your kind words about our service and your great experience at the Landmark Macau will be shared with the team. We are sure this will inspire them to continue providing such excellent service to our guests! You can keep in touch with our latest offers and information on our website and please let us know when you are next visiting so that we can ensure you have another memorable visit. We look forward to welcoming you back for another wonderful stay at The New Orient Landmark Hotel soon. Yours sincerely, Best Wishes, Guest Relation Team

6/10 Okay

samdan

Ok
Very expencive
Stayed 1 night in Jul 2019
Response from Guest Service Team on 12 Sept 2019
Dear Guest, Thank you for taking the time to share your experience with us. We value all forms of guest feedback as an opportunity to continually improve our services and facilities for our guests. We are of course very concerned to learn that your experience fell short of your expectations. Please accept our sincere apologies that you were left to feel disappointed with your hotel stay. We would like to assure you that we pay careful attention to feedback such as you have provided, taking immediate steps to correct any deficiencies. We would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans bring you to Macau. We hope to have the opportunity to restore your complete confidence in New Orient Landmark Hotel. Sincerely, Guest Service Team

10/10 Excellent

KevL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and got a free upgrade. Really big hotel
Stayed 1 night in Jul 2019
Response from Guest Service Team on 12 Sept 2019
Dear Guest, Thank you for sharing your experience with us. We are delighted that your stay sounded so perfect. Your kind words about our service and your great experience at the Landmark Macau will be shared with the team. We are sure this will inspire them to continue providing such excellent service to our guests! You can keep in touch with our latest offers and information on our website and please let us know when you are next visiting so that we can ensure you have another memorable visit. We look forward to welcoming you back for another wonderful stay at The New Orient Landmark Hotel soon. Yours sincerely, Best Wishes, Guest Relation Team

4/10 Poor

Seet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking and disappointing stay this time !
Hotel service has deteriorated. The carpets need vacuuming, extra attention and time in cleaning the room, and no turn-down room service. The newspapers have changed too. I could not get hold of the South China Morning Post as China Daily is the only papers available. Being a regular guest, I was appalled by the unfavorable and slow service as most staff have resigned. I had to ring for newspapers and fruit as records of regular guests was overlooked. Very disappointed in this trip !
Stayed 3 nights in Jun 2019

6/10 Okay

WH, HKG

Travelled with family
Liked: Staff & service, property conditions & facilities
Location quite good. Clean, but a little bit small in room size. AW
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

6/10 Okay

Jc, hk

Disliked: Cleanliness
Stayed 1 night in Mar 2019

6/10 Okay

S

Liked: Cleanliness, staff & service, property conditions & facilities
Overall ok, but my room is noisy at night the first night because I can hear next door talking loudly.
Stayed 2 nights in Mar 2019

6/10 Okay

Will

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Good room. Promise of happy hour and cocktail hour broken.
Stayed 2 nights in Jan 2019
Response from shawn on 17 Jan 2019
Dear Guest, Thank you for sharing your experience with us. We are delighted that your stay sounded so perfect. Your kind words about our service and your great experience at the Landmark Macau will be shared with the team. We are sure this will inspire them to continue providing such excellent service to our guests! You can keep in touch with our latest offers and information on our website and please let us know when you are next visiting so that we can ensure you have another memorable visit. We look forward to welcoming you back for another wonderful stay at New Orient Landmark Hotel soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
結婚週年紀念
結婚週年紀念， 酒店提供貼心安排，讚！房間空間大，員工服務好，態度有禮，有室內泳池但不大，桑拿及蒸氣浴室 整潔企理，酒店位置不錯, 酒店比氹仔酒店價錢低.性價比高！
Stayed 1 night in Dec 2018
Response from shawn on 2 Jan 2019
Thanks for staying with us and appreciate your feedback!

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Love the hotel. Room was huge, room service breakfast was filling and not expensive. Only thing I can think of changing is the bathroom is dim. You could make it brighter or add another light near the sink to shave with.
Stayed 1 night in Dec 2018
Response from Guest Service Team on 30 Dec 2018
Dear Guest, Thank you for sharing your experience with us. We are delighted that your stay sounded so perfect. Your kind words about our service and your great experience at the Landmark Macau will be shared with the team. We are sure this will inspire them to continue providing such excellent service to our guests! You can keep in touch with our latest offers and information on our website and please let us know when you are next visiting so that we can ensure you have another memorable visit. We look forward to welcoming you back for another wonderful stay at The Landmark Macau soon. Yours sincerely, Best Wishes, Guest Relation Team

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and conveinient
The only fault was a lack of courtesy bus, which most other hotels in the area offer.
Stayed 3 nights in Nov 2018
Response from shawn on 6 Dec 2018
Thanks for staying with us and appreciate your feedback!

6/10 Okay

Pairwan, NSW

Liked: Cleanliness
Disliked: Staff & service
Property was ok but staff was not at all , unfriendly,don't speak English.
Stayed 2 nights in Nov 2018

10/10 Excellent

Wai Kee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay
Nothing is better then this
Stayed 1 night in Nov 2018
Response from shawn on 21 Nov 2018
Thanks for staying with us and appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about it and its location being a short taxi ride from Macau Ferry is excellent.
Stayed 2 nights in Nov 2018
Response from shawn on 19 Nov 2018
Thanks for staying with us and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from shawn on 12 Nov 2018
Thanks for staying with us and appreciate your feedback!

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from shawn on 7 Nov 2018
Thanks for staying with us and appreciate your feedback!

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2018
Response from shawn on 5 Nov 2018
Thanks for staying with us and appreciate your feedback!

8/10 Good

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from shawn on 24 Oct 2018
Thanks for staying with us and appreciate your feedback!

2/10 Terrible

m

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
the room smelled of damp. the key cards were not working. the lift set up is stupid. and its in serious need of an overhaul. the people working there were nice
Stayed 1 night in Oct 2018
Response from 客户服务部 on 25 Oct 2018
Dear Guest, Thank you for taking the time to share your experience with us. We value all forms of guest feedback as an opportunity to continually improve our services and facilities for our guests. We are of course very concerned to learn that your experience fell short of your expectations. Please accept our sincere apologies that you were left to feel disappointed with your hotel stay. We would like to assure you that we pay careful attention to feedback such as you have provided, taking immediate steps to correct any deficiencies. We would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans bring you to Macau. We hope to have the opportunity to restore your complete confidence in the Landmark Macau Hotel. Sincerely, Guest Service Team

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Liked the roominess of the room, but definitely lacks cleanliness and service.
Stayed 3 nights in Oct 2018
Response from shawn on 25 Oct 2018
Thank you for taking the time to share your experience with us. We value all forms of guest feedback as an opportunity to continually improve our services and facilities for our guests. We are of course very concerned to learn that your experience fell short of your expectations. Please accept our sincere apologies that you were left to feel disappointed with your hotel stay. We would like to assure you that we pay careful attention to feedback such as you have provided, taking immediate steps to correct any deficiencies. We would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans bring you to Macau. We hope to have the opportunity to restore your complete confidence in New Orient Landmark Hotel.

8/10 Good

fang, singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant hotel
Although there is no shuttle bus provided but the hotel rooms is still very good and my mum and I enjoyed it.
Stayed 2 nights in Sep 2018
Response from Shawn Mo on 26 Sept 2018
Thanks for staying with us appreciate your feedback!

10/10 Excellent

Hui Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Shawn Mo on 17 Sept 2018
Thanks for staying with us and appreciate your feedback!

10/10 Excellent

Verified traveller

Excellent Stay
The staff are friendly and helpful. Though it is a bit troublesome to change lifts at level 6 in order to go to the rooms, there is always a staff there to help you. Good service. I enjoyed my stay and will recommend this hotel to my friends and relatives.
Stayed 2 nights in Sep 2018
Response from Shawn Mo on 14 Sept 2018
Thank you for taking the time to share your experience with us. Hope to meet you again soon.

10/10 Excellent

corvettealan, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location for what we had planed
Ive been here several times and would go back again,everything went well with our trip nice hotel and friendly.
Stayed 6 nights in Aug 2018
Response from Shawn Mo on 7 Sept 2018
Thank you for taking the time to share your experience with us. Expect to meet you again. Thank you.

8/10 Good

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, Friendly staff :) They will try to help you and find the answers to your questions ASAP.
Stayed 1 night in Aug 2018
Response from Shawn Mo on 28 Aug 2018
Thanks for staying with us and appreciate your feedback!

6/10 Okay

Ray, Singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The condition of the hotel is rather dated.
Normal Macau hotel only if there are no available option.
Stayed 1 night in Aug 2018
Response from Shawn Mo on 24 Aug 2018
Thanks for staying with us and appreciate your feedback!

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was fabulous - extremely big rooms/bathrooms, you rarely see that size of room for economy prices.
Stayed 2 nights in Jul 2018
Response from Shawn Mo on 8 Aug 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Y.C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room size is satisfactory, especially the size of bathroom is very pleasant. Welcome drinks in the refrigerator is a plus.
Stayed 2 nights in Jul 2018
Response from Shawn Mo on 17 Jul 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location, not clean at all
The staffs are very nice, we checked in with an upgraded executive room. Yet the room is old and unclean, the bathroom is dirty, the bathtub is very dusty. The room facilities are old and some drawers are broken. Not a very pleasant experience.
Stayed 1 night in Jul 2018
Response from Shawn Mo on 17 Jul 2018
Thank you for taking the time to share your experience with us. We value all forms of guest feedback as an opportunity to continually improve our services and facilities for our guests. We are of course very concerned to learn that your experience fell short of your expectations. Please accept our sincere apologies that you were left to feel disappointed with your hotel stay. We would like to assure you that we pay careful attention to feedback such as you have provided, taking immediate steps to correct any deficiencies. We would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans bring you to Macau.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
A Long walk to central and not very convenient
Stayed 2 nights in Jun 2018
Response from Shawn Mo on 4 Jul 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Redtree, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. It is nicer than I expected. A lot of hotels we went to are slightly different than the photos we've seen, but The Landmark Macau is more than what we were imagined. It shows a 4 star on the internet but I think it deserves a 5 star or near 5 star.
Stayed 3 nights in Jun 2018
Response from Shawn Mo on 5 Jul 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Cleanliness
Dark and cold hotel
The hotel felt dark and cold (not about air conditioning). You just don’t feel it’s a welcoming hotel. The Hotel restaurant felt like gotcha you, a small cup of orange juice cost about US$10. I did not even ask the price but expected $5+ or -. So watch out when you do have to order. One need to take elevator twice to reach the room. Walk in between the elevators are pretty long.
Stayed 4 nights in Jun 2018
Response from Shawn Mo on 17 Jul 2018
Thank you for taking the time to share your experience with us. We value all forms of guest feedback as an opportunity to continually improve our services and facilities for our guests. We are of course very concerned to learn that your experience fell short of your expectations. Please accept our sincere apologies that you were left to feel disappointed with your hotel stay. We would like to assure you that we pay careful attention to feedback such as you have provided, taking immediate steps to correct any deficiencies. We would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans bring you to Macau.

10/10 Excellent

wing ning agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Shawn Mo on 6 Aug 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No shuttle service from the ferry to the hotel, which is disappointing for how nice the rest of our hotel stay was. Our room was very large, quiet, and comfortable. AC can be adjusted to suit your needs. Pool area was wonderful and felt good after a day of exploring Macau.
Stayed 1 night in May 2018
Response from Shawn Mo on 6 Aug 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location on the "mainland" Macau. Walking distance to main attractions and bus stop just a stone throw away.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fsb

10/10 Excellent

Yuk fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and confort room with helpful staff Will stay again when I come to Macau next time

2/10 Terrible

david

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Peng Huat (BingFa)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort