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Overview of Hotel Carlton Lyon - MGallery Hotel Collection

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View from Room
Minibar, in-room safe, desk, blackout curtains
View from Room
View from Room
UNESCO Sustainable Property

Hotel Carlton Lyon - MGallery Hotel Collection

4 out of 5

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationPalais de Justice de Lyon9 min walk
    Popular LocationBellecour Square10 min walk
    Popular LocationPlace des Terreaux11 min walk
    AirportLyon (LYS-Saint-Exupery)31 min drive

Choose dates to view prices

Junior Suite, 1 King Bed, View (Rotunda)

5/5 guest room rating
  • 40 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Standard Room, 2 Single Beds

5/5 guest room rating
  • 23 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Superior Double Room, 1 Double Bed

4.8/5 guest room rating
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Standard Double Room, 1 Double Bed

4.9/5 guest room rating
  • 18 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Double Room, 1 Double Bed (Cocoon)

4.6/5 guest room rating
  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

About this area

Lyon

In the city centre, Hotel Carlton Lyon - MGallery Hotel Collection is in Lyon's Lyon City Centre neighbourhood, a walkable area with great shopping. Museum of Fine Arts of Lyon and Confluence Museum are cultural highlights, and some of the area's notable landmarks include Hôtel de Ville de Lyon and Basilica of Notre-Dame de Fourvière. Looking to enjoy an event or a game while in town? See what's going on at Groupama Stadium, or consider a night out at Transbordeur.
Popular Location

What's nearby

  • Palais de Justice de Lyon - 9 min walk
  • Hôtel de Ville de Lyon - 10 min walk
  • Bellecour Square - 10 min walk
  • Place des Terreaux - 11 min walk
  • Museum of Fine Arts of Lyon - 11 min walk

Getting around

  • Cordeliers Bourse Station - 4 min walk
  • Lyon Saint Paul Station - 15 min walk
  • Lyon (LYS-Saint-Exupery) - 33 min drive

Restaurants

  • Hippopotamus - 3 min walk
  • Pain et Cie - 3 min walk
  • Le République - 4 min walk
  • L'Institution - 4 min walk
  • Starbucks - 4 min walk

About this property

Hotel Carlton Lyon - MGallery Hotel Collection

Luxury Lyon hotel in Lyon City Centre, near Hôtel de Ville de Lyon
This smoke-free hotel features a full-service spa, a bar/lounge and valet parking. WiFi in public areas is free. Additionally, 24-hour room service, a meeting room and concierge services are on-site. All 80 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, guests will find TVs with satellite channels, and other amenities include minibars and coffee makers.
Hotel Carlton Lyon - MGallery Hotel Collection offers 80 forms of accommodation with minibars and a safe. Televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This Lyon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, SPA CODAGE. Services include facials, body scrubs and body treatments. The spa is equipped with a steam room and Turkish bath/hammam.

The spa is open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (EUR 29.00 per night)
  • Height restrictions apply for on-site parking

Food and drink

  • Local cuisine breakfast available for a fee daily 6:30 AM–10:30 AM: EUR 26 per person
  • 1 bar
  • 24-hour room service

Things to do

  • Full-service spa

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • Arabic
  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Business services

  • 1 meeting room
  • Computer station

Spa

  • Body scrubs
  • Body treatments
  • Facials
  • Massages
  • Spa open daily
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in from 2:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from February 19 2021 to April 1 2021 (dates subject to change):
  • Bar/Lounge(s)
  • Parking area
  • Spa
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per day

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per night.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.50 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for local cuisine breakfast: EUR 26 per person (approximately)
  • Valet parking fee: EUR 29.00 per night
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Carlton Lyon MGallery Collection
Carlton MGallery Collection
Hotel Carlton Lyon MGallery Sofitel
Hôtel Carlton MGallery Collection
Hotel Carlton MGallery Sofitel
Carlton Lyon MGallery Sofitel
Carlton MGallery Sofitel
Hotel Carlton Lyon MGallery By Sofitel
Hotel Carlton Lyon - MGallery Hotel Collection Lyon
Hotel Carlton Lyon - MGallery Hotel Collection Hotel
Hotel Carlton Lyon - MGallery Hotel Collection Hotel Lyon

Frequently asked questions

Can I cancel my reservation for free at Hotel Carlton Lyon - MGallery Hotel Collection and receive a full refund?
Yes, Hotel Carlton Lyon - MGallery Hotel Collection offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Carlton Lyon - MGallery Hotel Collection cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hotel Carlton Lyon - MGallery Hotel Collection?
As of 17 Apr 2021, prices found for a 1-night stay for 2 adults at Hotel Carlton Lyon - MGallery Hotel Collection on 3 May 2021 start from NZ$259, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Hotel Carlton Lyon - MGallery Hotel Collection pet-friendly?
Yes, pets are allowed at this property. There's a fee of EUR 15 per pet, per day.
How much is parking at Hotel Carlton Lyon - MGallery Hotel Collection?
Valet parking is available for EUR 29.00 per night.
What time is check-in at Hotel Carlton Lyon - MGallery Hotel Collection?
Check-in is from 2:00 PM - anytime.
What time is check-out at Hotel Carlton Lyon - MGallery Hotel Collection?
Checkout is at noon.
Where is Hotel Carlton Lyon - MGallery Hotel Collection located?
Located in Lyon City Centre, this luxury hotel is within a 15-minute walk of Place des Jacobins, Hôtel de Ville de Lyon and Bellecour Square. Museum of Fine Arts of Lyon and Basilica of Notre-Dame de Fourvière are also within 1 mile (2 km). Cordeliers Bourse Station is only a 4-minute walk and Bellecour Station is 6 minutes.

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 599 out of 831 reviews
5 - Excellent 72%
Rating 4 - Good. 197 out of 831 reviews
4 - Good 24%
Rating 3 - Okay. 25 out of 831 reviews
3 - Okay 3%
Rating 2 - Poor. 5 out of 831 reviews
2 - Poor 1%
Rating 1 - Terrible. 5 out of 831 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.7/5

Staff & service

4.3/5

Amenities

4.6/5

Property conditions & facilities

3/5 Okay

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Older Renovation Lets Down Well Located Hotel
Very well located hotel - near major shopping, restaurants and sites. The hotel feels tired though, you can see its a renovation of an older hotel and starting to show its age - nicked woodwork, frayed or dirty carpets. I found it depressing - cramped lobby, not very nice bar, dark red and black decor in rooms. Staff was friendly, but minimal.
Stayed 1 night in Jul 2020

5/5 Excellent

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifull, location was perfect and staff excellent.
Stayed 2 nights in Mar 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

4/5 Good

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The stay was great but we were not welcomed properly. Some employees even made fun of us because we went yo the wrong area for check in. Will not return
Stayed 1 night in Jan 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ASFLORIDA
It amazing. Very centrally located, very professional and friendly staff. Room was a little small but very nice
Stayed 1 night in Jan 2020

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