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Reviews of City Heart Sarovar Portico

3 out of 5
City Heart Sarovar Portico
Bhadour House, Near Clock tower, Ludhiana, Punjab

Reviews

8.0

Very good

Rating 10 - Excellent. 7 out of 24 reviews" "
Rating 8 - Good. 13 out of 24 reviews" "
Rating 6 - Okay. 2 out of 24 reviews" "
Rating 4 - Poor. 2 out of 24 reviews" "
Rating 2 - Terrible. 0 out of 24 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Paresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in centre very convenient if you need to be in old part of town. Parking is an issue But the hotel is in a very good location and staff are very friendly and attentive Could do with some basic hotelier training
Stayed 2 nights in Aug 2019
Response from Jaimal Singh on 4 Sept 2019
Dear Guest, Greetings from City Heart Sarovar Portico Ludhiana, Thank you for taking out time to review our hotel. looking forward to have you with us again. Regards, Jaimal Singh Front office executive

10/10 Excellent

PARICHIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room size food n staff 5 star ratings to all
Stayed 1 night in Jul 2019
Response from Jaimal Singh on 25 Jul 2019
Dear Guest, Greetings from City Heart Sarovar Portico Ludhiana, Thank you for taking out time to review our hotel looking forward to have you with us again. Regards, Jaimal Singh Front office executive

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is always good . Food is tasty. Staff are excellent in service and response to genuine requirement.
Stayed 1 night in Dec 2018
Response from Harsimran Singh on 2 Jan 2019
Dear Guest, Greetings from City Heart Sarovar Portico Ludhiana, Thank you for taking out time to review our hotel Looking forward to have you with us again. Regards, Harsimran Singh Front Office Manager

8/10 Good

Pardeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Harsimran Singh on 9 May 2018
Dear Sir, Greetings from City Heart Sarovar Portico Ludhiana, Thank you for taking out time to review our hotel Look forward to have you with us again. Regards, Harsimran Singh Front Office Manager

10/10 Excellent

Mary, Lubbock, TX USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spacious room and attentive staff
The staff at the hotel did everything to make our stay excellent. We had a child with us and the manager waived the restaurant fee for her. They also allowed us a late checkout at 6:00pm on our last evening as our train didn't leave until 7:00pm. The room was so spacious and comfortable. If we needed anything, we just called housekeeping or room service and they responded literally within seconds. The hotel restaurant had a buffet for every meal and the food was pretty good. The manager helped us call a local cab to get to the Pavilion mall nearby and also recommended another good shop for children's clothing. Whenever we needed directions or anything, everybody bent over backwards to help us. We felt totally comfortable and catered to the whole time. It was Christmas time during our stay and the lobby was beautifully decorated with a big tree and it was so festive. The facilities were very elegant and tasteful. Especially we were grateful to the manager for all of his help at every turn during our four night stay!! Would recommend staying there to any friend and we will definitely return to this hotel if we ever have business in Ludhiana again.
Stayed 4 nights in Dec 2017
Response from Jaimal Singh on 8 Jul 2019
Dear Guest, Greetings from City Heart Sarovar Portico Ludhiana, Thank you for taking out time to review our hotel looking forward to have you with us again. Regards, Jaimal Singh Front office executive

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Dear Guest, Greetings from City Heart Sarovar Portico Ludhiana, Thank you for taking out time to review our hotel Look forward to have you with us again. Regards, Harsimran Singh Front Office Manager

8/10 Good

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service. Staff always ready to help in one call. Good food.
Dear Sir, Greetings!!! Thanks for your valuable feedback. Regards, Harsimran Singh Front Office Manager Sarovar Portico Ludhina

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in heart of city .
Room are big ,staff is good , breakfast is great .
Response from Jaimal Singh on 8 Jul 2019
Dear Guest, Greetings from City Heart Sarovar Portico Ludhiana, Thank you for taking out time to review our hotel looking forward to have you with us again. Regards, Jaimal Singh Front office executive

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
value for money
it was good experience, value for money
Response from Jaimal Singh on 8 Jul 2019
Dear Guest, Greetings from City Heart Sarovar Portico Ludhiana, Thank you for taking out time to review our hotel looking forward to have you with us again. Regards, Jaimal Singh Front office executive

8/10 Good

Bharathwaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel and convenient
It was good. I stayed in this hotel in room 506 for 3 days where as i have not be credited for 3 days in my account. Kindly check on it
Response from Jaimal Singh on 8 Jul 2019
Dear Guest, Greetings from City Heart Sarovar Portico Ludhiana, Thank you for taking out time to review our hotel looking forward to have you with us again. Regards, Jaimal Singh Front office executive

10/10 Excellent

Bharathwaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient nest and clean hotel. Value for money
I have still not recvd my bill for my stay though everything is paid as they had a problem with the printer and they said they would email it to me. Still not recvd it
Response from Jaimal Singh on 8 Jul 2019
Dear Guest, Greetings from City Heart Sarovar Portico Ludhiana, Thank you for taking out time to review our hotel looking forward to have you with us again. Regards, Jaimal Singh Front office executive

8/10 Good

Verified traveller

Liked: Staff & service
Response from Jaimal Singh on 8 Jul 2019
Dear Guest, Greetings from City Heart Sarovar Portico Ludhiana, Thank you for taking out time to review our hotel looking forward to have you with us again. Regards, Jaimal Singh Front office executive

4/10 Poor

Hari, Michigan, USA

Disliked: Staff & service, property conditions & facilities, room comfort
Not a good hotel
Room humid, wifi not working
Response from Jaimal Singh on 25 Jul 2019
Dear Guest, Greetings from City Heart Sarovar Portico Ludhiana, Regret for inconvenience caused. Looking forward to have you with us again. Regards, Jaimal Singh Front office executive

4/10 Poor

Ajit, delhi

Disliked: Staff & service, property conditions & facilities, room comfort
Not advisable.
Not so pleasant stay. Air conditioning is pathetic.
Response from Jaimal Singh on 25 Jul 2019
Dear Guest, Greetings from City Heart Sarovar Portico Ludhiana, Regret for inconvenience caused. Looking forward to have you with us again. Regards, Jaimal Singh Front office executive

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay, pleasant team
Had a good stay, comfortable room.
Response from Jaimal Singh on 8 Jul 2019
Dear Guest, Greetings from City Heart Sarovar Portico Ludhiana, Thank you for taking out time to review our hotel looking forward to have you with us again. Regards, Jaimal Singh Front office executive

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for Money Hotel
Nice value for money hotel that offered a comfortable stay.
Response from Jaimal Singh on 8 Jul 2019
Dear Guest, Greetings from City Heart Sarovar Portico Ludhiana, Thank you for taking out time to review our hotel looking forward to have you with us again. Regards, Jaimal Singh Front office executive

10/10 Excellent

SANJAY, hyderabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice boutique hotel
It is a nice hotel and very good for business travellers.i will come back to this hotel for sure if i am in city
Response from Jaimal Singh on 8 Jul 2019
Dear Guest, Greetings from City Heart Sarovar Portico Ludhiana, Thank you for taking out time to review our hotel looking forward to have you with us again. Regards, Jaimal Singh Front office executive

10/10 Excellent

Kabeer, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value For Money
Excellent hotel, value for money !
Response from Jaimal Singh on 8 Jul 2019
Dear Guest, Greetings from City Heart Sarovar Portico Ludhiana, Thank you for taking out time to review our hotel looking forward to have you with us again. Regards, Jaimal Singh Front office executive

8/10 Good

hmr, mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay
Hotel is good Improvment reqd in the WiFi This need attention asap
Response from Jaimal Singh on 8 Jul 2019
Dear Guest, Greetings from City Heart Sarovar Portico Ludhiana, Thank you for taking out time to review our hotel looking forward to have you with us again. Regards, Jaimal Singh Front office executive

6/10 Okay

Jaspal Singh Arora

Response from Jaimal Singh on 25 Jul 2019
Dear Guest, Greetings from City Heart Sarovar Portico Ludhiana, Thank you for taking out time to review our hotel looking forward to have you with us again. Regards, Jaimal Singh Front office executive

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
WARM STAFF
HOTEL IS GOOD-BUT A FEW THINGS NEED IMPROVEMENT.WIFI IS NOT GOOD AT ALL-SEEMS TO WORK IN THE LOBBY ONLY AND AIR CONDITIONING IS NOT ON CONTINOUSLY
Response from Jaimal Singh on 8 Jul 2019
Dear Guest, Greetings from City Heart Sarovar Portico Ludhiana, Thank you for taking out time to review our hotel looking forward to have you with us again. Regards, Jaimal Singh Front office executive

8/10 Good

ashok patel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Jaimal Singh on 25 Jul 2019
Dear Guest, Greetings from City Heart Sarovar Portico Ludhiana, Thank you for taking out time to review our hotel looking forward to have you with us again. Regards, Jaimal Singh Front office executive

6/10 Okay

Kurian

Disliked: Staff & service
The guest rooms are comfortable and kept it neat. The rates are high compared to similar hotels. We were on a family trip to visit our daughter in Ludhiana. Our daughter was with us. We never used any extra bed. But unfortunately they charged for extra bed and break fast. The voucher clearly mentioned that additional bed charges will be upto the discretion of the hotel. The reception didn't allow to discuss our case. We were kept waiting for the last moment to get a decision on the additional charges and we had to leave to railway station . If the extra bed is charged, how can they charge for break fast.
Response from Jaimal Singh on 8 Jul 2019
Dear Guest, Greetings from City Heart Sarovar Portico Ludhiana, Thank you for taking out time to review our hotel looking forward to have you with us again. Regards, Jaimal Singh Front office executive

8/10 Good

학수, 한국

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
시티 하트 소로바 호텔.
주로 열리는 전시회 장에서 가까워서 좋은 반면에, 현재 이 지역은 재건축 지역이라 다소 깔끔하지 못한 느낌이 있습니다. (달리 표현하면 재건축지역이라, 차들이랑 사람이 마구 뒤섞여서 다니고 있습니다. 재건축이 끝나면 교통도 좀 정리될듯한데.. 언제 끝날지.. 동료가 묶고 있는 호텔에 가봤는데, 좀 멀더라도 정말 조용하고 거리도 깔끔하더군요. 단, 거리가 멀다는게 단점.) 시티하트 호텔의 내부는 가격 대비 만족스러웠습니다. 부페도 깔끔하고, 호텔 직원들도 모두 친절합니다. 결론을 내자면 개인적으로는 괜찮다는 생각이 듭니다. 가격도 좀 싸고..
Response from Jaimal Singh on 8 Jul 2019
Dear Guest, Greetings from City Heart Sarovar Portico Ludhiana, Thank you for taking out time to review our hotel looking forward to have you with us again. Regards, Jaimal Singh Front office executive