Rooftop terrace

Reviews of Hotel Plaza e de Russie

5 out of 5
Hotel Plaza e de Russie
Piazza d'Azeglio 1, Viareggio, LU

Reviews

8.8

Excellent

Rating 10 - Excellent. 92 out of 193 reviews" "
Rating 8 - Good. 80 out of 193 reviews" "
Rating 6 - Okay. 12 out of 193 reviews" "
Rating 4 - Poor. 7 out of 193 reviews" "
Rating 2 - Terrible. 2 out of 193 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Alex M. - General Manager on 15 Dec 2023
Dear Mr. Mike, Thank you to review your stay with us and we are waiting to welcome you back again. Best regards Alex M. General Manager

10/10 Excellent

mike

Stayed 3 nights in Oct 2023
Response from Alex M. - General Manager on 13 Nov 2023
Dear Mike, Thank you for reviewing your stay with us! Kind regards Alex M. General Manager

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and its staff are excellent and the breakfast was outstanding. Staffing levels were really good. This is a very well run establishment.
Stayed 6 nights in Aug 2023
Response from Alex M. - General Manager on 20 Aug 2023
Dear Ian, Thank you so much to review your stay with us!We wish to welcome you back soonSunny regards Alex M.General Manager

10/10 Excellent

benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly refurbished hotel, very modern and esthetic, very comfortable rooms and bathroom. Like in many hotels the shower water pressure is very disappointing. The staff was very polite, friendly and helpful. Breakfast was very good with great verity but they charge extra for omelets and that, together with charging for bottled water is the only point of dissatisfaction we have.
Stayed 3 nights in Feb 2023

10/10 Excellent

OLIVIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband took me here for my birthday. The staff was warm and welcoming and went above and beyond to make my day special. It was wonderful! They upgraded us and the room and view were spectacular! We loved the shower as well. I HIGHLY recommend this beautiful hotel!

8/10 Good

George

Stayed 2 nights in Oct 2022

10/10 Excellent

Jean-Pierre

Stayed 3 nights in Sep 2022

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not have been better. Highly recommend this hotel. Did not see a single Amer!
Stayed 3 nights in May 2022

10/10 Excellent

Luigi Junior

Business traveller
Liked: Cleanliness
Stayed 1 night in Jan 2022

10/10 Excellent

Chris

Stayed 2 nights in Nov 2021

10/10 Excellent

Costas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

William, Palm Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 2 nights in Sep 2021

10/10 Excellent

shirin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long weekend in Viareggio
Nice hotel, very clean and comfortable. Staff were very helpful. Access to beach not fitting with the hotel standards.
Stayed 3 nights in Sep 2020

2/10 Terrible

Marco

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
AIR CON PRE SET TOO HIGH OR BROKE
Clearly states air conditioning. Air con was set at 25 degrees. Set it with a minus 3 and temperature stayed at 25. At night it went from 25 to 25.4 while it was 21 degrees outside. Hotel told me they would fix and didn’t . Was told that they set it at 25 and people seem happy with this. Now the manager is trying to say that I was shown how to work the air con. 1. No one showed or explained anything 2. I am an experienced traveller and I know how to operate an air con unit.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, excellent service
This hotel is beautiful, chic and super clean. It looked brand new. The staff was so accommodating. We arrived on one of the carnival days and despite no parking anywhere, they allowed us to use one of the the hotel’s designated spots and moved our car nearby when a spot opened. The room was sound proof. The decor and lighting were modern. The bed was very comfortable. It was a wonderful stay, I wish we had stayed longer. The hotel is about 1 block from the carnival parade route, so you could not see from the windows or balcony clearly. However, we visited only for one night so we could experience the carnival floats. They were amazing as well. I wish we had stayed longer.
Stayed 1 night in Feb 2020

10/10 Excellent

Benjamin

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Viareggio
Amazing hotel fully refurbished, great Jr. suite, great service. The only thing that could have been better is the window insulation, we could hear every noise from the main street, impossible to sleep late.
Stayed 1 night in Dec 2019

8/10 Good

Jason

Stayed 1 night in Nov 2019

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great revamp hotel is good
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly refurbished. Stylish and with excellent restaurant. Central and fantastic service. Brilliant in every way.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCEPTIONAL
Amazing, immaculate and newly renovated hotel with exceptional service and staff! Perfect location..walking distance to shops, restaurants and the beach! It's wonderful to see a hotel with high standards...will be going back.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy holidays in Viareggio
Super boutique hotel with great quality furnishing and a super restaurant. Lovely staff and a very relaxing stay.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent! Expensive but very nice!
Stayed 5 nights in Aug 2019

8/10 Good

Olessia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une pépite
Absolutely amazing hotel. Fantastic design, delicious breakfast, funny small things in the room — a recipe by the hotel’s Cheff on a pretty paper, pretty drawings on the key card ... Just probably a bit too tiny rooms (311 and 302 — I presume the lowest category ) and very noisy — 311 — because of the airco from the outside — when windows are open. Highly recommended
Stayed 1 night in Aug 2019

8/10 Good

Mon, Beaconsfield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good hotel
Near to cafes, restaurants, the port ( for fresh fish lunches), the wheel. Nice comfortable hotel, with excellent award winning restaurant.
Stayed 8 nights in Sep 2017

10/10 Excellent

Mark, Warwick, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with great staff
Building beautiful, location excellent and the staff were amazing, unobtrusive but so friendly and helpful! Great as it is but understand it is under going a refurb later this year so will likely be even better.
Stayed 5 nights in Aug 2017

8/10 Good

Monica, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near the beach
We had a great stay, friendly helpful staff. Fresh linen every second day. Beautiful view from the breakfast room. We would go back again.
Stayed 4 nights in Aug 2017

10/10 Excellent

meg, kennebunkport maine usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience! I'd like to return for longer visit!
Stayed 1 night in Aug 2017

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach
The beach is in front of the hotel, you have to pay extra but this is the way it works for most hotels in this city. Most hotels don't have a swimming pool but there is one in this private beach. The bus and taxi stops are really close to this hotel. The hotel smells really nice and is clean. The personal is extremely nice. Breakfast is in the rooftop looking at the sea. Maybe more fresh fruit would have been nice but overall this hotel is perfect for a nice stay.
Stayed 4 nights in Jul 2017

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Very good, very nice hotel, great location
Stayed 3 nights in Jul 2017

10/10 Excellent

Nicola, Herefordshire,England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for all amenities
We stayed for 3 nights and couldn't fault it. Perfectly located for the beach, harbour, promenade and town centre. The room was comfortable and very clean and the roof terrace was a lovely spot to enjoy breakfast every morning. All the staff we met were very friendly and helpful.
Stayed 3 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very classy historic hotel
At first impression I thought the hotel seemed dated but, I soon realized that this hotel is not dated but historic with wonderful furnishings and beautiful architecture. The staff at this hotel is very respectful. The breakfast on the top floor overlooking the sea was also very good. Thank you to all the staff to make our stay special. Ciao!
Stayed 3 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two Thumbs Up (and more if I had more thumbs).
The location is ideal. The staff could not have been more courteous and helpful. Room was quiet and sufficiently spaceful. Great bed. There was a small problem with the bathroom sink that was fixed immediately. I will stay there again next time I am in Viareggio.
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2017

10/10 Excellent

Bill, North Essex England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value off season
Excellent all round location, good room and facilities, first class breakfast, staff friendly and helpful

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Beautiful restaurant with a view and 1 star michelin. Excellent free breakfast. Concierge raccomened local restaurants and events. The hotel is just on the "passeggiata". Ideal for beach holidays and for Carnival.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ed & Denise, Kelowna, BC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy hotel in great location
Classy place. Room was bit small but well appointed. Great views from the small balcony. Breakfast buffet was more than ample.

8/10 Good

Nick, London

Liked: Cleanliness, staff & service
Well located beach hotel.
Good location close to beach .Excellent roof terrace restaurant. Friendly efficient.

8/10 Good

Emily, Fairfax, VA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
This hotel was in a great location - just across the street that runs along the beach shops and restaurants. The beach is big, but unfortunately, full of umbrellas and chairs to rent. There is very little open beach to simply go throw your towel on and spend the day. But there are a lot of restaurants that serve very good food all along the way and shops aplenty. The hotel is rather basic - no carpet in our room, but the bathroom was nice and clean and roomy. The beds were terribly uncomfortable for us. It is a thin mattress that is on a board - no box spring - and very hard pillows. That was my only complaint. Breakfast was nice and is at the top of the hotel, affording a nice view of the beach and outside seating if it's a nice day. The hotel was great overall, but I wouldn't stay there again just because of the bed/pillows.

4/10 Poor

RAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor service
Hotel.Com is misleading the public by Highly rating this Hotel, and the Price is too high.

8/10 Good

Rosemary, Menton, France

Liked: Staff & service, property conditions & facilities
Viareggio for the Opera
Really liked the hotel. Great service, good breakfast, nice common areas, lovely bathroom. Only criticism: room a little Spartan and heavy smell of stale tobacco.

10/10 Excellent

Benjamin, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This is our 2nd stay in this hotel, quadruple room is confortable ans spacious, bathroom needs a little update but has all amenities you need. Great location, good wifi, decent breakfast served on a terrace with a great view...

10/10 Excellent

David, chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it deserves a try
great stay ! elegant place

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for carnivale. Price was not quite as good as hotels.com implied, as extra fees were charged - then more taxes charged onsite.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Off season
Nice hotel at a good rate. Beautiful view of the bay from the breakfast lounge.

8/10 Good

Sergio, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great elegant hotel by the sea, at an amazing pric
Very nice, well kept hotel by the sea and promenade.
Lobby
Breakfast room
View from breakfast room

10/10 Excellent

Dina, Burr Ridge, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will select this place again if I visit that part of the world again. I wish, I had more time to spend there.

10/10 Excellent

Paul, Dunstable

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
First trip to Viareggio and therefore, first time in this hotel. Will definitely return to Viareggio and will look no further than this hotel.

8/10 Good

John

Liked: Staff & service
Handy for the shipyard
Room smelled funny (cigarettes/damp). Definite feeling of fading grandeur. Terrace restaurant was good with nice views. Close to boardwalk and harbour. Bus to/from Pisa airport (€3, every hour) stops 50m from hotel - very convenient.