Reception

Reviews of Hotel Diana

2 out of 5
Hotel Diana
Via della Dogana 9, Lucca, LU

Reviews

8.8

Excellent

Rating 10 - Excellent. 83 out of 166 reviews" "
Rating 8 - Good. 58 out of 166 reviews" "
Rating 6 - Okay. 20 out of 166 reviews" "
Rating 4 - Poor. 4 out of 166 reviews" "
Rating 2 - Terrible. 1 out of 166 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew, Totnes

Stayed 2 nights in Feb 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Central with comfortable beds, delicious breakfasts and hard working staff. The steps were hard for me but that goes with the quaint old city
Stayed 2 nights in Feb 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and nice staff.
Great location midway between station and Duomo. Very clean plus helpful staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice property in an excellent location, close to the train station. Our room was a 2 room suite which also had a twin hide-a-bed hassett. The €10 breakfast was a bargain. I have certainly stayed in my fair share of hotels, this is a first class hotel.
Stayed 1 night in Oct 2023

6/10 Okay

Flora

Liked: Cleanliness, staff & service
Simple hotel
Simple hotel, nice people but rooms are not well insulated, it was super noisy.
Stayed 1 night in Sep 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only spent one night but the Hotel Diana was so convenient to everything in Lucca. Train station, walking trail, restaurants and sights.Very clean and all the staff were so helpful!!
Stayed 1 night in Sep 2023

10/10 Excellent

Charlie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is fantastic, but lots of stairs, fine for me but others might struggle. Staff were amazing… like super amazing. Loved my stay here.
Stayed 4 nights in Aug 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Brian

Stayed 1 night in May 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in the ground floor room which does mean you can here the late night revellers briefly walking back as they passes by from the square. I would recommend a stay but have an upper floor room. The wonderful receptionist kept in touch as I arrived late and was really friendly and courteous, even smiling as she walked to show me where to park, even though it was pouring with rain. Great service and spotlessly clean accommodation.
Stayed 1 night in Mar 2023
Response from The Staff on 7 May 2023
Ciao Lynn;Thanks for the nice review!Just to clarify, Hotel Diana has only one floor, so no upper floor availables.See you next time you pass by Lucca!

10/10 Excellent

Liz

Stayed 2 nights in Apr 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value traditional hotel in central Lucca!
Location good - close to the station and centre! Traditional room - but everything you need for a night and well maintained. Reception is actually in the hotel round the corner - but not a problem and friendly staff. We would stay here again.
Stayed 1 night in Dec 2022
Response from Lo Staff on 13 Feb 2023
Thank you very much Robert, your words are very appreciated. We do our best!Arrivederci

10/10 Excellent

Linda Joy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Location & Staff
The staff was wonderful—very friendly and accommodating. Room was fine— not amazing but location was central and superb. And there was air-conditioning! All in all would highly recommend Hotel Diana!
Stayed 1 night in Aug 2022

8/10 Good

Giacomo Lapo

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect!
Very kind staff. Cozy little hotel in the heart of Lucca. Hardly possible to find a better located spot to visit the city. Amazing value for money.
Stayed 1 night in Dec 2021
Response from Sandro on 21 Dec 2021
Ciao Giacomo. thank you very much for your kind words! See you next time, Sandro

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Sandro on 28 Sept 2021
Thank you very much!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, close to everything! I’d stay here again.
Stayed 1 night in Jun 2021

8/10 Good

Yun Sum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Sandro on 20 Oct 2020
Thank you very much!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was exactly what I was looking for. I will definitely stay again. It was central, 10 mins from the train station, you walk through the wall to get to the hotel and its within the heart of the walled city, absolutely perfect. Everywhere is "just round a corner" - you'll understand when you stay here. I was travelling alone and felt totally safe and at ease walking through the lovely cobbled alleyways of Lucca any time of the day. Remember to check in at neighbouring hotel Martino, about 50 metres away. This is clearly confirmed on your booking. Clean, large and had exactly what I personally needed. Some may need a kettle etc however I looked forward to this at breakfast or within Lucca town itself; who wants instant coffee anyway :) Staff were fantastic and very accommodating. Breakfast was quaint and perfectly continental. I needed this break and the hotel and Lucca delivered this for me. I'm truly satisfied and even miss speaking to the fish on the entrance. Until next time :)
Stayed 3 nights in Dec 2019
Response from Nicola on 14 Jan 2020
Hi! Thanks For your WONDERFUL review, we have no words to describe how happy we are to hear your liked our structure! We look forward to see you again in future. Thanks a lot! Best regards, Nicola

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean and comfortable bed. Staff very helpful. Great location. Close to train station
Stayed 2 nights in Sep 2019
Response from Sandro on 9 Nov 2019
Ciao! Thank you very much! We really appreciated this.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Sandro on 7 Sept 2019
Thank you very much!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop off on Italian Rail trip
Excellent location for the train station and inside the walled town, excellent breakfast and fantastic staff.
Stayed 3 nights in Apr 2019
Response from Sandro on 28 Apr 2019
Hello, thank you very much! We hope to have you here again!

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy choice for Lucca
The location is perfect! Quite close to the train station and just a block from one of Lucca’s magnificent churches. Easy to check in and out.
Stayed 1 night in Feb 2019
Response from Fabrizio on 26 Feb 2019
Ciao Jeanette, Many thanks for your review! Yes, it's true. Our position is quite good, even by car. But your words are better and people believe more in you ;-) Thanks again The staff

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Sandro on 5 Feb 2019
Thank you very much!

10/10 Excellent

wendy, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although only two stars this hotel is a little gem & incredible value. Very charming & located on a quiet side street a few metres from the Cathedral.
Stayed 1 night in Oct 2018
Response from fab on 13 Nov 2018
very nice, hearty words! Thanks a lot, we hope to see you again! Ciao ciao Fabrizio

8/10 Good

Mark, Delta, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff were excellent. They were personable, engaging and helpful.
Stayed 4 nights in Sep 2018
Response from Sandro on 4 Oct 2018
Hi Mark! Thank you very much, this is very importat to us.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Sandro on 4 Oct 2018
Thank you very much!

10/10 Excellent

Ian, Alderminster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lucca’s gem
Fantastically friendly hosts, calm, great location, lovely breakfast terrace.
Stayed 1 night in Aug 2018
Response from fabrizio on 5 Sept 2018
Grazie Ian! You are very kind! Hope to see you very soon Fabrizio and the staff

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Lucca
Spotlessly clean and very comfortable with an easy check in. Not sure about the decor, but everything else was great. Location was very easy to access from outside of the town by car and to walk into the town from.
Stayed 1 night in Aug 2018
Response from fabrizio on 5 Sept 2018
Thanks John, these words are very helpfull We are happy you enjoyed our stay! Hope to see you again Fabrizio and the staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel, very quiet and also close to the centre of Lucca.
Stayed 2 nights in Aug 2018
Response from fabrizio on 5 Sept 2018
Simply....THANK YOU VERY MUCH! We hope to see you again Fabrizio

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Convenient as a reasonable-cost, yet friendly, location for exploring the "inside the walls" parts of Lucca. Easy access to the train station as well, which is just outside the walls.
Stayed 2 nights in Jun 2018

10/10 Excellent

Virginia, Rome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Diana hotel was very nice and in the center of everything. Breakfast was delicious
Stayed 2 nights in May 2018

10/10 Excellent

Kate, British Columbia, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Spacious but simple room. Lots of hot water.
Stayed 3 nights in Apr 2018

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Choice Close to Everything
Only point we can make is that the room we were allocated was very dark due to the walls being painted a deep red. Would have been better an off white as it also had a small window.

8/10 Good

Andy, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Good value basic hotel annex inside city walls
Great location inside old city, handy for train station. Diana is an annex to San Martino hotel up the street. So reception, and breakfast, if you take it, is there. The annex is secure and has rooms only on bottom floor of a building. Others above are apartments, so noise is an issue. Gosh but Italians to like be loud! But being inside the city traffic noise not an issue at all. But earplugs helped. Don't do Italy without them! Room decor is simple but vibrant & funky with retro furniture touches and artwork chalked on the walls. No aircon until 'summer' starts but large ceilings, cool walls and floors kept the room reasonable. Staff super friendly and helpful. Kept luggage for us all day in a little room. Breakfast looked great, shame we didn't take it but had too little time... Lucca a great place to explore...
Stayed 1 night in Apr 2018
Response from Fabrizio (Reception) on 25 Apr 2018
Ciao Andy, Thank you so much for your kind words! Yes, you are right...italians speak loud ;-)- This is something we have inside since the Pangea time! But I appreciate your review, it is nice and real! We really hope to see you again Best regards Fabrizio (Reception) PS: Air conditioning is already on

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Staff
I can't say enough about the helpful friendly staff at the hotel. Best I've ever encountered in numerous trips to Italy.
Stayed 4 nights in Mar 2018
Response from Claudia - reception on 3 Apr 2018
You are so sweet! Remember that we work better with nice people! Come back anytime you'd like, you will be always welcomed! Best wishes Claudia

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to stay!
Our family of 4 booked 2 rooms, and LOVED it at the Diana! Couldn't have been happier with the rooms, the staff or the location. The breakfast was AMAZING! Wi-Fi worked great. Near everything we wanted in the city walls. Clubs, bakeries, restaurants, shopping, churches. We can't wait to come back to Lucca and stay at the Diana!! Highly recommend.
Stayed 3 nights in Jun 2017

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities, room comfort
Good location
Stayed 1 night in Jul 2017

8/10 Good

DEK, MIDLANDS, ENGLAND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
Great help full staff, great location, really great experience with great food. Wouldn't change a thing.
Stayed 3 nights in Jun 2017
Response from Fabrizio on 10 Jul 2017
Grazie mille! These words gave us the confirmation we are doing a good job! But we are always ready to improve Grazie again Fabrizio Reception

8/10 Good

Christy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

10/10 Excellent

Ka Pik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good value for the money
It's located the boundary of the old town, walking distance both to town and train station. The room is bigger than I expected. We stayed at the "Green Room", it's a new and modern design. The guys are very helpful and cheerful. Really good value for the money.
Response from Fabrizio on 18 Jun 2017
Hello, thank you a lot! Next time you could try also the other colours! Ciao ciao, Sandro

10/10 Excellent

Elena, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect location in the very heart of Lucca
We loved the staff. It was great that they speak good English and gave us a lot of good advice. Claudia is great, very friendly, and helpful.
Response from Sandro on 18 Jun 2017
Hello, thank you very much! Claudia is very happy to read this! Ciao ciao, Sandro

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, remodeled and friendly staff!
Hotel Diana has been newly remodeled and is very clean and spacious for the price. The beds were comfortable. We checked in at a different location and were taken to our room by a very friendly staff member. The entrance is very secure. It is well located, near the train station and also central to Lucca's main attractions. We had a great stay there.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
budget and location
budget and location

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the Hotel Diana/San Marino
Was able easily to walk to and from train station, city walls & historic town. Desk staff helpful, cheerful, knowledgeable. Breakfast lavish, good value for money overall.

10/10 Excellent

Brenda, Baltimore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff and a great location
Hotel Diana is conveniently located within walking distance of the Lucca train station. Tucked away in a quiet part of the city, major sights, dining and shopping are easily accessible.
Walking the wall
Piazza dell' Anfiteatro

10/10 Excellent

Karedo, MLT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very clean and cute hotel
I defo recommend it because it is cheap, clean and right in the city centre next to the cathedral

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

8/10 Good

Dominic, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay in Lucca
Friendly and efficient staff, very handy location if arriving from the train station and easy to find from town centre and city wall.

10/10 Excellent

Leorita, Stoney Creek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was was quaint and staff was very friendly and helpful.