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Reviews of Hôtel Esplanade Eden

3 out of 5
Hôtel Esplanade Eden
12 Esplanade du Paradis, Lourdes, Hautes-Pyrenees

Reviews

8.8

Excellent

Rating 10 - Excellent. 34 out of 64 reviews" "
Rating 8 - Good. 24 out of 64 reviews" "
Rating 6 - Okay. 3 out of 64 reviews" "
Rating 4 - Poor. 1 out of 64 reviews" "
Rating 2 - Terrible. 2 out of 64 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

7.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Percy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located . Staff very helpful. Very clean room and entire hotel
Stayed 1 night in Sep 2022

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Hotel Eden Esplanade
Lovely hotel and exceptionally warm and helpful staff. Really lovely and kind. The hotel is very clean and well maintained. Could do with a long mirror on the room! (My only negative comment).
Stayed 5 nights in Jul 2022

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
Not all the rooms have AC
The hotel advertised AC but they don’t tell u that some rooms doesn’t have AC . How do U expect anyone to sleep good without AC on 35 C ? We did get a rooms w AC eventually but it was a struggle.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Friendly staff and nice surroundings close to restaurants and nature
Stayed 2 nights in Aug 2019
Response from Pascale on 27 Aug 2019
We Thank you so much for your comment. Best Regards

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019
Response from Pascale ROUGLAN on 9 Aug 2019
Nous vous remercions pour cette note. Bien Cordialement,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, very clean, very nice staff. Fully equipped kitchen, all new
Stayed 1 night in Jul 2019
Response from The Reception Team on 23 Jul 2019
Thank You so much Happy you enjoy your stay Best Wishes

10/10 Excellent

Mike, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable hotel
Staff very good and no problems what so ever. Quiet location and a well run hotel.
Stayed 5 nights in Jul 2018
Response from PASCALE on 24 Jul 2018
Thank you so much !! So happy to have received you again on Jully..!! Perhaps see you next year. Kindest Regards. All the team of the hotel ESPLANADE

10/10 Excellent

Chelin, Los Ángeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, easy walking distance to almost everywhere.
Stayed 3 nights in Apr 2018

8/10 Good

John, England

Liked: Cleanliness, staff & service, property conditions & facilities
Nice tidy hotel within good walking distance.
Unfortunately bed was a bit uncomfortable but good enough for our very short stay. Restaurant was also closed due to it being the end of the season but quiet a few others available within a short walk.

8/10 Good

Carol, Austin, Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lourdes rest
Very peaceful city to regenerate your energy in.

10/10 Excellent

ANNICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

jefferson

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

Susana

Travelled with partner
Liked: Cleanliness, staff & service
La atención del personal excelente. Necesita una adecuada actualización y aire acondicionado.
Stayed 2 nights in Sep 2023

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities
Bien ..dommage trop.peu de prises de courant
Stayed 1 night in Sep 2023

8/10 Good

pierluigi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Anandhi

Stayed 2 nights in Aug 2023

10/10 Excellent

Manuel

Stayed 2 nights in Jul 2023

10/10 Excellent

Chantal

Stayed 1 night in Jul 2023

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Gilles

Stayed 1 night in Jun 2023

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Pascale ROUGLAN on 25 Jun 2023
Nous vous remercions pour votre avis concernant notre établissement.Nous sommes heureux d’apprendre que vous avez apprécié le travail de toute notre équipe ! Bien Cordialement

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Personnel tres chaleureux disponible et dynamique Petit dejeuner copieux 1 ou 2 prises électriques supplémentaires seraient souhaitables Si nous revenons dans la region nous privilégerons cet hôtel
Stayed 1 night in Jun 2023

10/10 Excellent

Lilas

Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel propre, pas loin du quartier animé (à pied). Personnel accueillant et chaleureux. Dommage que certains clients ne soient pas discrets ni respectueux envers les autres voyageurs surtout à des heures tardives.
Stayed 1 night in May 2023

10/10 Excellent

Jean-Michel

Stayed 1 night in May 2023

10/10 Excellent

Jean-Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueil très bien, aimable. confort tres bien, pas de bruits proximité avec nos centres d'interêt, excellent sejour
Stayed 2 nights in Apr 2023
Response from Pascale ROUGLAN on 18 Apr 2023
Merci M. & Mme Le Bihan pour ce gentil commentaire.Au plaisir de vous recevoir à nouveau,Bien Cordialement,

8/10 Good

Mario

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Que du bonheur !
Excellent séjour, dans le calme et la sérénité. Le personnel est super agréable, à l'écoute de nos moindres désirs. Rapport qualité/prix c'est le top du top. C'était mon 1er séjour dans cet hôtel mais ce ne sera pas le dernier !! A refaire
Stayed 4 nights in Sep 2022

10/10 Excellent

guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel propre je suis satisfait de mon séjour merci
Stayed 2 nights in Sep 2022

8/10 Good

stephane

Stayed 1 night in Sep 2022

8/10 Good

Mario

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

nathalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellentes prestations
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

ALAIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Jean-Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Ricardo

Stayed 1 night in Jun 2022

10/10 Excellent

Luis Manuel

Liked: Cleanliness, staff & service
No tenía aire acondicionado la habitación.
Stayed 1 night in May 2022

10/10 Excellent

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres calme, charme à l’ancienne
Très bon hôtel, spacieux, confortable, au calme . Propreté impeccable . Et proche de tout en 5mn à pieds .
Stayed 1 night in Sep 2021
Response from La Réception on 3 Oct 2021
Bonjour, nous vous remercions infiniment pour ce gentil commentaire. Au plaisir de vous recevoir peut-être une autre fois, Bien Cordialement,

10/10 Excellent

GUEGUENIAT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L'essayer c'est l'adopter !
Hotel calme un peu à l'ecart des rues principales ( 600 m de la grotte) . Personnel sympathique toujours à l'écoute. Il manque un petit frigo , mais nos hotes nous ont fournis de l'eau fraiche à la demande, merci à eux . Table réservée en permanence , une sécurité sanitaire en plus .
Stayed 3 nights in Sep 2021
Response from Toute l'équipe de l'hôtel Esplanade Eden. on 16 Sept 2021
Chers M. et Mme Guegueniat, Merci pour votre chaleureux commentaire. Peut-être aurons-nous le plaisir de vous recevoir à nouveau. Prenez soin de vous. Bien Cordialement,

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous avons passé une nuit dans cet hôtel. Bon accueil ,belle chambre et bon petit déjeuner. Nous y reviendrons si nous allons à Lourdes
Stayed 1 night in Jul 2021
Response from Pascale ROUGLAN on 4 Aug 2021
Bonjour, nous vous remercions pour votre appréciation. Au plaisir de vous recevoir de nouveau, Bien Cordialement

8/10 Good

roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magica Lourdes
Camera matrimoniale un pò datata e con moquette non pulitissima. Gentilezza del personale
Stayed 2 nights in Aug 2019
Response from Pascale ROUGLAN on 29 Aug 2019
S. ROBERTO, Ti ringraziamo per il tuo commento che apprezziamo. Cordiali saluti

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Pascale ROUGLAN on 21 Aug 2019
Nous vous remercions pour cette note et sommes ravis que vous ayez apprécié votre séjour dans notre établissement. Bien Cordialement

10/10 Excellent

Sylvestre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent pèlerinage, accueil très chaleureux
Stayed 4 nights in Aug 2019
Response from Véronique on 19 Aug 2019
Nous vous remercions M. GNEDRE pour ce gentil commentaire et sommes ravis que vous ayez apprécié votre séjour dans notre hôtel. Au plaisir de vous revoir un jour, Bien Cordilament L'Equipe de l'Hôtel Esplanade Eden

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from Pascale ROUGLAN on 13 Jun 2019
Nous vous remercions pour votre commentaire et sommes ravis que vous ayez apprécié votre séjour dans notre hôtel. Bien Cordialement,

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent rapport qualité prix !
Hôtel d'une propreté irréprochable. Chambre confortable. Professionnalisme du personnel à l'accueil et des femmes de chambre.
Stayed 1 night in Aug 2018
Response from Pascale ROUGLAN on 16 Sept 2018
Nous vous remercions pour ce commentaire et sommes ravis que vous ayez apprécié votre séjour dans notre hôtel. Bien Cordialement,

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Een aanrader!
Excellente service van alle medewerkers, zowel in de receptie als in het restaurant. Kamers zijn voldoende ruim en worden dagelijks schoongemaakt. Bijkomend pluspunt is de beveiligde private parking bij het hotel. Een aanrader!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decepcionante
Péssima, banheiro com a ducha do chuveiro quebrada, ralo do box e da pia entupidos, box do banho com cortina plastica, tampa do vaso saniario velha e descascando.

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort