Front of property - evening/night

Reviews of Hôtel de la Vallée

3 out of 5
Hôtel de la Vallée
28 rue des Pyrenees, Lourdes, Hautes-Pyrenees

Reviews

8.8

Excellent

Rating 10 - Excellent. 78 out of 151 reviews" "
Rating 8 - Good. 57 out of 151 reviews" "
Rating 6 - Okay. 12 out of 151 reviews" "
Rating 4 - Poor. 2 out of 151 reviews" "
Rating 2 - Terrible. 2 out of 151 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rudolph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Very friendly owners and staff. We had breakfast as dinner at the hotel on different days and it was very good. Room was good. Separate bathroom and toilet, which was very convenient.

10/10 Excellent

CARRIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a gem. It’s an easy walk to the Lourdes candlelight procession and churches. Make sure to take the elevator instead of walking the entire way! (Ask front desk to find out where it is :) ). Actual coffee cups in the rooms and fantastic bamboo toothbrushes! Breakfast was good and staff extremely accommodating and helpful. HIGHLY RECOMMEND
Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Central, and not far from the Grotto, quiet area.
Stayed 7 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value stay!
Hotel is easy to get to and close to the local restaurants. Pizza nearby was amazing!
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very accommodating for our late 9:30pm check in and a very cheerful Thierry greeted us upon arrival. Their buffet breakfast was fantastic, their swiss cheese and ham on croissant was incredible. Lots of other choices, coffee was so good, i probably drank a whole carafe of it. Xavier was very happy to serve us early breakfast as we need to go out early for our trip to Toulouse and Barcelona. Can not say enough of this hotel. Great choice for us. Highly recommended.
Stayed 2 nights in May 2019
Response from La direction on 29 May 2019
Thank you for your visit and this nice review, we are happy that you enjoyed our establishment. Have a good holiday in Europe and maybe another time.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very enjoyable stay. Room basic, but very clean and comfortable. Would recommend and would stay here again.
Stayed 4 nights in May 2019
Response from La direction on 29 May 2019
Thank you for your visit and this friendly comment.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Having stayed there before we were happy to return and whilst a little basic met all our needs. Well positioned and realistically priced . Excellent breakfast available.
Stayed 4 nights in Apr 2019
Response from La direction on 29 May 2019
Thank you for your visit, we are glad that you enjoyed our establishment.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

6/10 Okay

Andrea, Ottawa, Canada

Liked: Staff & service
Close to the Grotto, parking inside. Breakfast is fine and price is reasonable
Stayed 1 night in Jul 2018

10/10 Excellent

Sylvie, Buckingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
charming hotel near Sanctuary, train station and t
all within reach and the air conditionain was a bonus in this canicule
Stayed 2 nights in Jul 2018

10/10 Excellent

Daisy, Wembley

Liked: Cleanliness, staff & service, room comfort
Very helpful and good listener.
Stayed 3 nights in Jun 2018
Response from Thierry on 26 Jun 2018
Thank you, it was a pleasure for us too. Have a nice day.

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
Very friendly staff. Decent location - walk-able to the grotto. I wish I would have stayed more than one night.
Stayed 1 night in Oct 2017

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for our short stay
A friendly smaller hotel that has everything you need for a good value stay in Lourdes. Just a 10-15 minute walk from The Sanctuary yet in a quiet area of town. We also took a pleasant 20 minute stroll to the Funiculaire du Pic du Jer though there is also a bus stop near the hotel.
Response from Xavier on 27 Sept 2017
Dear guest, Thank you so much for your review and encouraging words. It would be a great pleasure to welcome you again anytime in the future. Kind regards, The Manager

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is conveniently located for our trip. We also took advantage of the dinner special which ended up being a pleasant surprise. The food and wine was very good.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, comfortable, clean and friendly
A very comfortable and quiet room. Very friendly staff. Close to the centre of Lourdes.
Stayed 1 night in Jul 2017

10/10 Excellent

vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean with a Great Staff
The hotel was clean and the staff was very accommodating. This is a family run hotel and brothers Thierry and Xavier were very helpful in giving directions and advising us on the best way to get around town. The night manager Kamel who also very nice and accommodating. The hotel is about a 15 walk to the Lourdes Santuaries and Grotto but also only a 5 minutes walk to the center of town. I would recommend this property if you're visiting Lourdes.
Stayed 2 nights in Jul 2017
Response from Xavier on 22 Jul 2017
Dear guest, We thank you warmly for these kind, positive and very encouraging words. It keeps us going. It would be a great pleasure to have the chance to welcome you again. Our best regards, The Manager

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Lourdes
Good hotel clouse to the action in Lourdes. Great secure parking on-site for our Harley, friendly staff and good prices.
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great position
great spot to stay in Lourdes. out of the hussle & bustle but close enough to walk to all with great restaurants nearby.
Stayed 2 nights in Jun 2017

10/10 Excellent

Dania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Europe 2017
The place was very clean, the attendant was very hel[ful giving directions.

10/10 Excellent

Liezl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 2 nights and we loved our stay! The room is spacious and staff were real helpful and nice. The hotel is about a 10 minute walk to the Grotto and a few minutes walk to restaurants. Lourdes is a small town so can practically walk to anywhere from the hotel.

10/10 Excellent

Fleur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super visit
The Reception was welcoming. We arrived on a Monday with most eateries closed, especially since it is not yet the high season. We were given a map of the local area and a couple of restaurants close by were recommended to us. The one we chose was excellent. ROOM: The room was sufficiently large with a shower room and a separate toilet. Everything was very clean. The room has an airconditionner but since the window could be opened we did not need the A/C. The bed is comfortable and the extra pillows were appreciated. Only comment on the room would be that the cleaning staff should be better trained to make the bed professionally - pulling the duvet cover haphazardly over the pillows does not give the impression of a 3** property. Having said that, one girl did do a better job of making the bed than the other. DINING Unfortunately they do not seem to have a proper restaurant setup. We found the menu offering of an omlette for dinner too simplistic. We would have liked to eat in as I fell and suffered a bad ankle sprain but were forced to look elsewhere for better choice. Hopefully this is just a temporary issue. ACCESS TO THE GROTTO Situated on an incline it was easier going to the Grotto than returning, so finding out that there is an elevator nearby to avoid the walk uphill after my fall was a relief. It is an easy walk to the Grotto for anyone who can walk without help. BOTTOM LINE : It was an enjoyable stay and would return.

6/10 Okay

Edward F

Disliked: Staff & service
No, not this one.
Ordinary, at best, and lacking good service.
Response from Xavier on 7 May 2017
Dear sir, Thank you for having chosen our hotel and for having taken tilme to write a review. There are, however, a few things we would like to point out regarding your comment. You found our hotel "at best, ordinary and lacking good service". We also would like to remind you that the room is 24m², the bed is 2x2meters, a flat screen TV set, reversible airco unit, free Wi-Fi access, a mini-bar, a safe and last but not least, the room opens up on a large terrace with a nice view on the mountains. We also provided a tray with coffee and tea and other extra items for better comfort. The price you paid for all of this is less than 55€. If you asked what was lacking, we surely could have helped; furthermore there is a bar open till 11PM, buffet breakast with a large choice of quality products, 2 comfortable lounges... However, we take note of your comment and we will do our best to improve our service. Best regards, The Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in center of town
Really like the room. Walking distance from the shrine, close to the center of town. Great helpful staff. Room was specous and well lit. Have nothing negative to say about our experience.
Response from KZ on 9 May 2017
Dear guest, We appreciate very much that you took time to write such kind and encouraging words; we will be delighted to welcome you again in our hotel. Our kindest regards,

8/10 Good

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Hotel
Nice little hotel. The manager was very nice to us.
Response from General Manager on 9 Nov 2016
Many thanks.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good honest hotel
Very friendly staff good location and secure parking, not a posh hotel but very pleasant stay and I would recommend it to friends.

8/10 Good

ANTONIO, MA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVELY TOWN, SMALL CLEAN HOTEL, WOULD DEFINITELY STAY THERE AGAIN

8/10 Good

Lainus, Kuching, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniet hotel in Lourdes
Convenient place to stay as not far from the Sanctuary, if you know the shortcut as informed by the Manager; Mr Thiery.

8/10 Good

william

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Mature cyclist, H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for cyclists with no car
Reception staff very friendly and helpful, showed us safe place to put our bikes in overnight and recommended whete to go in Lourdes.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

edgar, houstom

Liked: Cleanliness, staff & service
Nice hotel close to the sanctuary
We stayed for a night to visit the sanctuary. Nothing fancy but I love breakfast and staff. You do not need anything else.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good retreat- quiet location
It was farther away than we thought but it was quiet and not noisy. Also an easy walk to the grotto after taking the 'lift' instead of walking hills.

10/10 Excellent

Tom, Vancouver BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean and comfortable hotel.
The staff was superb and help us with all the information needed for making our visit a memorable and enjoyable experience. The hotel was within easy walking distance to all tourist attractions and was located in a quiet part of the town. The parking was in the hotel facility which was safe and the parking fee was reasonable.

10/10 Excellent

Ann, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel with excellent service
We read glowing reviews and we were not disappointed. We had a clean and spacious room with a beautiful view of the Pyrenees. Hotel staff were very helpful, helping us make taxi booking to the airport and mailing back a ring that was accidentally left in the room when we checked out. The location of the hotel was also great, away from from the crazy crowds and bustle of the sanctuary and shops, but just a short 12 mins walk away. I would stay there again!

4/10 Poor

Marty

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location hotel
Good location. Old facilities. Payed car park. I was given a disabled room instead of normal. Heating was switched off. No air conditioning installed.

10/10 Excellent

Bernadette, Lourdes, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for seniors as there is a lift
Got this hotel at £34 per night through Expedia and would recommend it to anyone. The manager who was on reception when we arrived could not have been more helpful. Hope to stay there again the next time we go to Lourdes. Paid 8 Euros for parking which has access direct from reception. Well worth it.

8/10 Good

Pilgrim_pete, London

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location
I went with my sister and nephew to visit the sanctuary and the location of the hotel was perfect. It was away from all the hustle and bustle near the sanctuary but close enough to walk. The rooms were clean and the staff were more than helpful. Would recommend this hotel

10/10 Excellent

SMSFEIR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
satisfied
Truly I do suggest this hotel,my stay was for 3 nights,it was quiet enough for me to notice how clean and hygenic were my room.Breakfast is typical french enough to make you stand for a long walking day.They have a set menu for dinner or A LA CARTE on a very reasonable price.Very helpful staff welcomes you at the reception.I send my very best Regards to THIERRY,XAVIER,and CHARLOTTE

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Review
The location of the hotel was up a hill making it difficult to get to the Grotto. The room itself was tiny. I opened the cabinet door and the knob came off. The tv didn't come on until I played with the cable. The sheets on the bed were dirty and were not being changed everyday. They appeared to be about 50 years old and the towel was thin, it appeared to have been washed a million times. I had to go through some ridiculous logging in process every time I needed to use the internet. I would definitely not recommend this hotel. I heard the Alba is much better.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite neighborhood
The front reception speaks very good english and very accomodating. It's a little bit of a walk to the sanctuary but we didnt really mind it , its safe to walk anyway during the night. I would use this hotel next time.

10/10 Excellent

Ronald, St Louis, MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Favorite
Nice sized, comfortable room. Staff assistance was excellent. Not far from the sites we wanted to visit. Very reasonably priced. This hotel has my highest recommendation.

10/10 Excellent

Charm, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely go back!
The staff were extremely friendly and helpful. The hotel and room was very clean and the hotel was a close walk to the sanctuary. A greta location away from the busy areas.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
fantastic staff and great comfortable room. The staff went above and beyond to make my stay great with things in the hotel and getting around the town. Definitely stay there again.

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service
Very good stay at this hotel.
Very good stay at this hotel. Reception people were very nice and English speaking, with good manners. For us their service was marvellous and would highly recommend others to stay in this hotel when visiting Lourdes. Location is good and not far off the sanctuaries. Thanks for all the services you gave us. Regards

8/10 Good

Pasha, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would go back
This is a simple hotel, away from the bustle of the busy part of Lourdes. It is approximately 15 minutes from the grotto and the sanctuaries. The rooms are clean and comfortable, with no extravagance.

10/10 Excellent

l, seattle, wa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
The receptionists are very friendly and helpful

8/10 Good

Fulvio Francesco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bella struttura leggermente lontana dai luoghi di culto
Stayed 3 nights in Aug 2023

10/10 Excellent

Juan Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Área tranquila

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023