Property entrance

Reviews of Hôtel ALBA

4 out of 5
Hôtel ALBA
27 Avenue Du Paradis, Lourdes, Hautes-Pyrenees

Reviews

9.0

Wonderful

Rating 10 - Excellent. 160 out of 299 reviews" "
Rating 8 - Good. 110 out of 299 reviews" "
Rating 6 - Okay. 23 out of 299 reviews" "
Rating 4 - Poor. 4 out of 299 reviews" "
Rating 2 - Terrible. 2 out of 299 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
Great stay. Room nice and comfortable. No problems.
Stayed 2 nights in Oct 2023

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasure to stay here.
Have stayed in this hotel a few times over the last twenty years and have found the whole experience to be excellent. Cannot be faulted.
Stayed 4 nights in Oct 2023

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good all round
Pleasant stay. Good breakfast. Parking on site - both additional cost. Room was on upper floor with a window balcony and a view. Easy access to centre
Stayed 1 night in Aug 2023

8/10 Good

Asker

Liked: Amenities
Good hotel friendly staff
Stayed 1 night in Aug 2023

10/10 Excellent

NIRMALA

Stayed 4 nights in Jul 2023

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another stay at the Alba
This was our second stay at the Hotel Alba. Just like last time, the staff were polite, helpful & knowledgeable; the room and public spaces were very clean & modern. We considered it to be good value for money. The Maitre d and his restaurant team were very efficient, friendly & professional, however we did find that the meals were a bit under par compared with our previous experience. There are no drink making facilities in the room, so having learned from our last stay we took a travel kettle & tea & coffee. Overall we’d whole heartedly recommend the Hotel Alba as a great place to stay in Lourdes.
Stayed 7 nights in Jun 2023

10/10 Excellent

Aneeta

Travelled with family
Clean and staff are nice
Stayed 4 nights in Jun 2023

8/10 Good

Nada

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, clean and quite hotel
Stayed 3 nights in Jun 2023

10/10 Excellent

mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

JOSEPHINE

Stayed 1 night in Apr 2023

10/10 Excellent

Erika

Stayed 2 nights in Oct 2022

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for Mtb World Cup very helpful staff good location very impressed
Stayed 4 nights in Mar 2022

10/10 Excellent

Sivapathasundaram

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaness
Stayed 2 nights in Mar 2022

6/10 Okay

Nigel

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Potentially a great hotel, but failed us.
When we first checked in, the first room offeded was at the rear, not a front river view as booked and pre-paid. The receptionist did move us to a river view room after checking with the manager. After a few days, water started coming through the ceiling of the bathroom when the shower in the room above was used. This in turn came through and soaked the carpet in our room, making it uninhabitable. We were initially moved to a room at the end of an upper floor but this had no wkfi signal. The next room offered was at the rear just above some noisy fans. Eventually by juggling bookings we got a room at the front,with wifi and no flooding. The hotel location is good, far enough from the centre to be quiet, but an easy level walk to tne grotto and basilica which is the reaso we and everyone comes to Lourdes. It primarily caters for organised groups and individual guests can feel marginalised. For example the main, larger dining room is reserved for groups at breakfast and we had to use the smaller first floor dining room where the food and service were only average and poor value. If they can sort out the plumbing and wifi, this has the potential to be an excellent hotel. For now, we would not return.
Stayed 5 nights in Oct 2021

10/10 Excellent

Cherry, Philippines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice lobby and very friendly. WiFi is not good. Good breakfast and good location. We highly recommend this place.
Stayed 2 nights in Oct 2019

10/10 Excellent

Lena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Stanley

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Sep 2019

8/10 Good

Eliston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed on the 2nd floor. The bed was not comfortable and got strong smells of cigarette smoke from other rooms. It would be nice if the rooms had a small fridge and a kettle to make tea or coffee. Other than that the staff were excellent and very friendly and helpful.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to the grotto, roomy, pleasant, clean and nice location, close to the shuttle and bus stops. Our suggestions as guests, there should be kettle for tea and coffee in the bedroom as sometimes we just need a warm drinks after waking up just before breakfast. Also need a hand wash basin where the toilet is, as it is separate from the shower room.
Stayed 4 nights in Sep 2019

10/10 Excellent

Paul Kofi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice realxing 1 night stay
Very nice 1 night stay
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionally clean with very friendly staff. Sandrine at reception was very helpful. Staff in restaurant couldn’t do enough for us. Lovely spacious hotel situated beside the river with plenty of outdoor sitting beside a quaint garden. Only negative ... which perhaps was a blessing in disguise ... we couldn’t get any WiFi in the bedroom.
Stayed 4 nights in Aug 2019

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are nice, the place is closed to the Sanctuary.
Stayed 2 nights in Aug 2019

10/10 Excellent

Hani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great location
Right in the center of action. Very clean hotel. Beds were very comfortable. very professional front desk. free parking 1 block away. Internet poor but we were told that this is a city wide problem.
Stayed 1 night in Aug 2019

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel in a perfect location!
Perfect location in a magical place. The town was buzzing. The hotel immaculate with a fantastic family room. Really wish we’d had more time! We’d love to come back.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WIFI NOT WORKING
Wifi not working in the room at all as advertised. Toilet - Air not able to extract the smell. Walk in Shower - Water easily spilt out to the floor. No Kettle in room or Coffee Not recommend this Hotel. Manager not really want to resolved the issue.
Stayed 3 nights in Jul 2019

10/10 Excellent

MD, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and very friendly staff, fluent in english. Even at the gift shop, Christine is very nice. Great quiet location. Free parking. Spacious bedroom. Clean. Will recommend to friends and families.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was advertised as kitchen included, but there is no microwave or coffee maker in the room. You have to purchase coffee and tea at the lobby bar.
Stayed 1 night in Jul 2019

10/10 Excellent

Rosie

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The stay was good, as each day went on the cleaning of the room went down, the beds weren’t being made one evening we had lots of flys in our room and the next day the were dead all over the floor and the weren’t cleaned up.
Stayed 7 nights in Jul 2019

6/10 Okay

Ramesh

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Facilities
The stay was pleasant. However being a 4 star hotel we expected little more facilies such as complimentary water bottles and facilites to make tea/coffee.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very good in everything 5 star for me
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the ALBA HOTEL. The staff is exceptional. The room very clean and for my birthday a special table was reserved just for me. I highly recommend ALBA HOTEL for great customer service
Stayed 1 night in Jul 2019

8/10 Good

Virginia

Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I think the WiFi signal could be better only 1 bar in the room, in the lobby bar area all bars
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and attentive. Nice spacious room, clean and tidy.
Stayed 2 nights in Jun 2019

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from L'équipe de l'hotel Alba on 28 May 2019
Bonjour , Nous vous remercions d'avoir pris le temps de nous laisser une note positive sur notre établissement et nous sommes heureux de vous avoir permis de passer un agréable séjour à Lourdes. Nous espérons vous revoir très prochainement. Bien cordialement,

8/10 Good

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from l'equipe de l'hotel alba on 28 May 2019
Bonjour , Nous vous remercions d'avoir pris le temps de nous laisser une note positive sur notre établissement et nous sommes heureux de vous avoir permis de passer un agréable séjour à Lourdes. Nous espérons vous revoir très prochainement. Bien cordialement,

10/10 Excellent

Irishfamily, Westmeath

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
WiFi poor in bedrooms. Spotless hotel. Great location. Lovely staff
Stayed 3 nights in May 2019
Response from The team of the Hotel Alba on 28 May 2019
Hello, Thank you very much to have taken time to post us a positive comment on our hotel and we are pleased to have allowed you to spend a pleasant stay in Lourdes. The WiFi connection quality will be solved soon since Lourdes is now connected to the optical fiber. We hope to see you again. Sincerely,

10/10 Excellent

Irishpilgrims, dublin

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff exceptional - excellent service. WiFi signal didn’t work in bedrooms which was the only negative
Stayed 3 nights in May 2019
Response from The Hotel ALBA manager on 28 May 2019
Hello, Thank you very much to have taken time to post us a positive comment on our hotel and we are pleased to have allowed you to spend a pleasant stay in Lourdes. The WiFi connection quality will be solved soon since Lourdes is now connected to the optical fiber. We hope to see you again. Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Place is clean and staff are freindly.no way you can make a coffee or tea in the room.that was the onlylook problem.
Stayed 3 nights in Apr 2019
Response from The team of the Hotel Alba on 28 May 2019
Dear Sir, Thank you very much to have taken time to post us a positive comment on our hotel and we are pleased to have allowed you to spend a pleasant stay in Lourdes. We hope to see you again. Sincerely,

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish they have small fridge and more powerful hair dryer
Stayed 2 nights in Apr 2019
Response from The team of the Hotel Alba on 28 May 2019
Thank you very much to have taken time to post us a positive comment on our hotel and we are pleased to have allowed you to spend a pleasant stay in Lourdes. We hope to see you again. Sincerely,

10/10 Excellent

Massimiliano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel!
Excellent Hotel! Great service. Highly recommended.
Stayed 1 night in Apr 2019
Response from L'équipe de l'Hôtel Alba à Lourdes on 23 Apr 2019
Bonjour Merci beaucoup d'avoir pris le temps de nous laisser un commentaire positif sur notre établissement. Nous sommes heureux de vous avoir permis de passer un agréable séjour et nous espérons vous revoir très prochainement pour un nouveau séjour. Bien cordialement, L'équipe de l'Hôtel Alba à Lourdes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly , respectful , and helpful. The place is very clean . We recommend fridge on some room
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2018

10/10 Excellent

Flora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
😇👍
Always felt comfortable...this our 3rd stay. Weekend w/ entertainment is an added bonus!
Stayed 4 nights in Sep 2018

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018