"Very clean room. This hotel had a few shops & restaurants connected to it that contained everything you may need while staying there. It was a wonderful experience. "
"We weren't sure of the location of the hotel as it seemed to be placed in a residential area (the appearance) but overall the location was fine for the night we needed to stay for a sports tournament. The check-in was great and the staff were friendly and welcoming. The hotel is not new or freshly remodeled but you can tell the staff have done there best to keep it in the best condition possible. If you are looking for a sparkling fresh feel, this may not be for you. It worked for us. Staff who care is the reason this location is doing well. "
Holiday Inn Express & Suites Louisville Downtown by IHG
4/10 Poor
"Upon arrival, great! Woke up to a bed bug on me, they moved me rooms said they would refund and has taken well over 48 hours and still no refund. The new room, no outlets worked, the floor was disgusting, blood on the walls. Would I stay again: only if I absolutely had to. "