Front of property

Reviews of Golden Manor Inn & Suites

2.5 out of 5
Golden Manor Inn & Suites
116 S. Dixie Hwy, Muldraugh, KY

Reviews

8.4

Very good

Rating 10 - Excellent. 167 out of 364 reviews" "
Rating 8 - Good. 124 out of 364 reviews" "
Rating 6 - Okay. 41 out of 364 reviews" "
Rating 4 - Poor. 14 out of 364 reviews" "
Rating 2 - Terrible. 18 out of 364 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

KEITH

Business traveller
Disliked: Amenities
Stayed 5 nights in Jan 2024
Response from Debbie -GM on 28 Feb 2024
Thank you for staying with us

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good nights sleep
Stayed before will stay again clean and convenient
Stayed 1 night in Nov 2023
Response from Front Desk on 19 Dec 2023
Thank you for staying with us!! We appreciate your business!! Come back anytime!!!

10/10 Excellent

Greg

Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Debbie -GM on 15 Nov 2023
Thank you for choosing us for your travel needs in lodging

8/10 Good

Steven

Liked: Staff & service, property conditions & facilities, room comfort
Would stay again
All was well
Stayed 1 night in Nov 2023
Response from Debbie -GM on 15 Nov 2023
Thank you for staying with us

10/10 Excellent

James

Stayed 4 nights in Oct 2023

8/10 Good

Joann

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Confused
The front lady didn’t really understand that hotels.com has a different price (Lower) than what she was going to charge us for our reservation… but others than that the cafe they have for breakfast was a good experience
Nice little cafe for food
Stayed 1 night in Oct 2023
Response from Debbie -GM on 6 Nov 2023
We charge you what your reservation was stated for 89.93 which save you 10.65 from regular guest rate Sorry for your confusion

2/10 Terrible

Gabrielle

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Front Desk on 18 Sept 2023
Sorry that you didn't like your stay we will work on improving. Thank you for staying with us!!

2/10 Terrible

JOHN

Liked: Cleanliness
The rooms were clean and well furnished but I did not receive the room charge that I saw online.
Stayed 2 nights in Sep 2023
Response from Front Desk on 18 Sept 2023
Sorry about this issue we will work on being better. Thank you for staying with us!!

10/10 Excellent

Susan

Stayed 1 night in Sep 2023
Response from Debbie -GM on 15 Nov 2023
Thank you for choosing us

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Easy check in, comfy and clean rooms. We enjoyed our stay. Cafe next door is good. Highly recommend staying here.
Stayed 1 night in Aug 2023
Response from Front desk on 28 Aug 2023
Thank you for staying with us!!!! We look forward to seeing you again.

8/10 Good

Daniel

Stayed 1 night in Aug 2023
Response from Front Desk on 18 Sept 2023
Thank you for staying with us!!

10/10 Excellent

holly s

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every year during our annual cross country driving trip. Became a favorite following my son's graduation from Fort Knox Army. Excellent stay. Wish though they still provided breakfast,
Stayed 1 night in Aug 2023
Response from Debbie on 18 Sept 2023
Thank you for staying with us.

10/10 Excellent

Brynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were super helpful and allowed me to check in early! I was only there for one night to see my husband graduate from Fort Knox and they were super friendly and welcoming!
Stayed 1 night in Aug 2023
Response from Front Desk on 18 Aug 2023
Thank you for staying with us!! We hope to see you again!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Front Desk on 18 Aug 2023
Thank you

4/10 Poor

Milton

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Front Desk on 18 Aug 2023
Thank you for staying. We will work on being better.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, amenities
Pros: Comfortable bed (including the sheets, blankets, and pillows) Fridge and microwave were perfect Cons: Street Noise, and Small Bathroom
Stayed 1 night in Aug 2023
Response from Front Desk on 18 Aug 2023
Thank you for staying with us!!

8/10 Good

Akuri

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Front desk on 7 Aug 2023
Thank you for staying with us

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were Very Friendly . Property had everything you needed...
Stayed 4 nights in Jul 2023
Response from GM on 7 Aug 2023
Thank you for staying with us!

8/10 Good

Tracy

Liked: Cleanliness
When I first checked in, the front desk lady was extremely pleasant and all was good. However, the TV was not working properly and she basically told me sorry. She did not know how to fix it, wanted to change the batteries when I knew it wasn't the batteries as the TV turned on and off, told me there were no more rooms and no one was available to help me. I ended up calling my husband who helped me fix the issue over the phone. She was very rude and unpleasant when there was an issue.
Stayed 1 night in Jul 2023
Response from GM on 7 Aug 2023
Sorry for your experience, we have been having issues with our cable providers, we will work on this

8/10 Good

Jacqueline

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from GM on 7 Aug 2023
Thank you for staying with us

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The plugs in the wall wouldn't hold our plugs it would fell out and the toilet seat was broken. We stayed there for 2 days and they never did clean our room. We had to go up to the front and get clean towels. Overall, the place was nice. The workers at the front desk was really nice. Love the restaurant hook to it was really delicious. The indoor pool and the Jacuzzi was great.
Stayed 2 nights in Jul 2023
Response from Debbie -GM on 12 Jul 2023
Thank you for staying with usi will look into your concerns and Thank you again

2/10 Terrible

Amanda

Travelled with partner
Disliked: Staff & service
Beware - the dark haired woman at the front desk is absolutely rude. The place only "accepts major credit cards" but they can't comprehend that a mastercard credit/debit card is still capable of being run as credit. While attempting to explain this the woman didn't even bother to look up from what she was doing. We chose this hotel that was WAY out of the way of where we were going based off the reviews about how nice the area/workers are. The area was trashy, and only one of the ladies at the desk was polite. We were left with no room to stay in after driving 3.5 hours on a Friday night at 630 PM - if you can imagine what kind of places had rooms left. Right by the hotel is a sex shop where you can rent a booth..if you get what I am saying - sign says this right out front. Great location to bring the family! Two miles from the hotel is a big nasty coal powered plant.
Stayed 1 night in Jul 2023
Response from Debbie -GM on 10 Jul 2023
The brand new natural gas power plant is 12 miles from us, we have no sex store next to us, there is one at the end of town, which has no bearing on us. beside us is a gas station on one side and a bank, on the other side is houses, across the road is the Fort Know Army reservation. You received a message from us regarding payment within 30 minutes of making your reservation.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Front Desk on 6 Jul 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2023
Response from Front Desk on 6 Jul 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay with my boyfriend
Stayed 1 night in Jun 2023
Response from Front Desk on 6 Jul 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Much noise, beginning early. Bathroom fixtures broken, loose, needing caulk. However staff very nice, good pools, central location.
Stayed 1 night in Jun 2023
Response from Debbie on 16 Jun 2023
sorry for the noise but, the Hotel has a lot of construction and military personnel in it now

10/10 Excellent

Jenny

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly
Stayed 3 nights in May 2023
Response from Front Desk on 16 Jun 2023
Thank you

10/10 Excellent

Demetrice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great stay, traffic was noisy but other than that great stay. Housekeeping was great. Very clean room. Front desk clerks were awesome. Will definitely stay again.
Stayed 4 nights in Jun 2023
Response from Debbie -GM on 7 Jun 2023
Thank you for staying with us

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel not located directly in Louisville. Property could use a few updates but is in otherwise good condition. Room was rather large. Channel selection was lacking but we brought a Roku. WiFi was strong and fairly fast. A pretty nice hotel for the price. We will definitely stay here again when we come back to Louisville area. Staff was extremely helpful and friendly. Indoor pool was nice and so was the hot tub.
Response from Debbie -GM on 7 Jun 2023
Thank you for staying with us

6/10 Okay

John

Liked: Cleanliness, staff & service
Older property, but in good condition, good restaurant next to property, 3 miles away from Patton Museum. Ok for a night's stay.
Stayed 1 night in Jun 2023
Response from Debbie -GM on 7 Jun 2023
Thank you for staying with us

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, room comfort
Good, clean hotel.
Good, clean hotel. Friendly, good service. Room needed some updating/repairs-- electrical receptacles didn't hold plugs tightly, toilet seat was peeling. Otherwise, overall, a good, decent hotel-- would stay there again if in the area.
Stayed 2 nights in May 2023
Response from Front Desk on 31 May 2023
Thank you for staying with us. We will try to fix the things that were wrong. Thank you again and come back any time.

10/10 Excellent

Phil

Stayed 1 night in May 2023
Response from Front Desk on 19 Jun 2023
Thank you :)

4/10 Poor

Travis

Stayed 1 night in May 2023
Response from Front desk on 16 Jun 2023
Thank you

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel for the price
The lady at the desk was sweet and very helpful. The room was big and the bed was very comfortable. It was clean. I loved this place and will come back. The restaurant was very good. Janet served us and she was very sweet. The food was very good.
Stayed 3 nights in May 2023
Response from Front Desk on 17 May 2023
Thank you! for choosing us

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Musty oder from the air conditioner- we did report it to staff. Since nothing was done about it we just left it off
Stayed 3 nights in May 2023
Response from Front Desk on 20 May 2023
I'm sorry for your inconvenience in this matter, i will report this to maintenance immediately

10/10 Excellent

LoriAnn

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Fun and relaxing stay
I loved the feeling of the hotel Reminded me of Disney World - the colors and the grounds. Very warm and comfortable feeling
Stayed 2 nights in May 2023
Response from Debbie -GM on 17 May 2023
Thank you for choosing us :)

2/10 Terrible

pebble

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
not enough lighting in room some lamps were not working. front clerk was very rude wanted us to pay cash instead of using the same card we had used on previous visits to this establishment we explained upon arrival that we were in town for a funeral.
Stayed 2 nights in Apr 2023
Response from Debbie -GM on 24 Apr 2023
Very sorry, we don't accept cash or debit cards. The clerk did allow you to stay anyway with your debit card.

8/10 Good

Yahaira

Stayed 2 nights in Apr 2023
Response from Debbie -GM on 8 May 2023
Thank you for staying with us

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stop on a road trip!
Stayed 1 night in Mar 2023
Response from Front Desk on 2 Apr 2023
Thank you for staying with us. We enjoyed having you.

10/10 Excellent

Adria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice property. I’m Here once a month. They have and indoor and outdoor pool. Rooms are spacious and very clean. Beds are very comfortable.
Stayed 1 night in Feb 2023
Response from Front Desk on 17 Feb 2023
Thank you for your review, we look forward to seeing you again.

10/10 Excellent

Matthew

Stayed 1 night in Jan 2023

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Oldie but a goodie
Everything is VERY old and worn. I remembered looking at the floor to see if it had carpeting. It sadly did. Things were as clean as old can be. Everything worked, the heat was great it did not dry you out or overheat. Pool was clean, open to 11 PM and the sauna was relaxing. I would go back for that.
Stayed 2 nights in Jan 2023
Response from Front Desk on 23 Jan 2023
Thank you for choosing us

10/10 Excellent

scott

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
quiet, clean, staff friendly
Response from Debbie on 27 Dec 2022
Thank you

2/10 Terrible

Jeff

Stayed 1 night in Nov 2022

10/10 Excellent

Christian

Liked: Staff & service, amenities, property conditions & facilities
My room was close to the entrance and the road but i never heard any traffic. The sheets and pillow cases where bright white. The bed and pillows where very comfortable. The young lady at the front desk was very friendly.
Response from Front Desk on 16 Nov 2022
Thank you !

10/10 Excellent

Greg

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Response from Front Desk on 15 Nov 2022
Thank you

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
Could Have Called Me...Jeez
I booked this hotel a week in advance. I used my bank card to book it. I was 300 miles from home and get to the hotel, only to be told they couldn't use my bank card as a credit card because their system couldn't distinguish between credit and debit. They didn't call, text, or email me. So at that point its 5 pm and I have no where to stay, having to go to several different hotels to choose one out of the way of where I was going.
Stayed 1 night in Oct 2022
Response from Front Desk on 15 Nov 2022
Sorry for your experience with us.

10/10 Excellent

Brian

Stayed 2 nights in Oct 2022

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Front Desk on 15 Nov 2022
Thank you for staying