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The front lady didn’t really understand that hotels.com has a different price (Lower) than what she was going to charge us for our reservation… but others than that the cafe they have for breakfast was a good experience
Joann
Stayed 1 night in Oct 2023
Response from Debbie -GM on 6 Nov 2023
We charge you what your reservation was stated for 89.93 which save you 10.65 from regular guest rate Sorry for your confusion
2/10 Terrible
Gabrielle
16 Sept 2023
Disliked: Cleanliness
Gabrielle
Stayed 1 night in Sep 2023
Response from Front Desk on 18 Sept 2023
Sorry that you didn't like your stay we will work on improving. Thank you for staying with us!!
2/10 Terrible
JOHN
13 Sept 2023
Liked: Cleanliness
The rooms were clean and well furnished but I did not receive the room charge that I saw online.
JOHN
Stayed 2 nights in Sep 2023
Response from Front Desk on 18 Sept 2023
Sorry about this issue we will work on being better. Thank you for staying with us!!
We stay here every year during our annual cross country driving trip. Became a favorite following my son's graduation from Fort Knox Army. Excellent stay. Wish though they still provided breakfast,
They were super helpful and allowed me to check in early! I was only there for one night to see my husband graduate from Fort Knox and they were super friendly and welcoming!
Brynn
Stayed 1 night in Aug 2023
Response from Front Desk on 18 Aug 2023
Thank you for staying with us!! We hope to see you again!!
Staff were Very Friendly . Property had everything you needed...
brian
Stayed 4 nights in Jul 2023
Response from GM on 7 Aug 2023
Thank you for staying with us!
8/10 Good
Tracy
27 Jul 2023
Liked: Cleanliness
When I first checked in, the front desk lady was extremely pleasant and all was good. However, the TV was not working properly and she basically told me sorry. She did not know how to fix it, wanted to change the batteries when I knew it wasn't the batteries as the TV turned on and off, told me there were no more rooms and no one was available to help me. I ended up calling my husband who helped me fix the issue over the phone. She was very rude and unpleasant when there was an issue.
Tracy
Stayed 1 night in Jul 2023
Response from GM on 7 Aug 2023
Sorry for your experience, we have been having issues with our cable providers, we will work on this
8/10 Good
Jacqueline
25 Jul 2023
Liked: Staff & service
Jacqueline
Stayed 1 night in Jul 2023
Response from GM on 7 Aug 2023
Thank you for staying with us
10/10 Excellent
Allison
Travelled with family
11 Jul 2023
Liked: Cleanliness, staff & service, room comfort
The plugs in the wall wouldn't hold our plugs it would fell out and the toilet seat was broken. We stayed there for 2 days and they never did clean our room. We had to go up to the front and get clean towels. Overall, the place was nice. The workers at the front desk was really nice. Love the restaurant hook to it was really delicious. The indoor pool and the Jacuzzi was great.
Allison
Stayed 2 nights in Jul 2023
Response from Debbie -GM on 12 Jul 2023
Thank you for staying with usi will look into your concerns and Thank you again
2/10 Terrible
Amanda
Travelled with partner
8 Jul 2023
Disliked: Staff & service
Beware - the dark haired woman at the front desk is absolutely rude. The place only "accepts major credit cards" but they can't comprehend that a mastercard credit/debit card is still capable of being run as credit. While attempting to explain this the woman didn't even bother to look up from what she was doing. We chose this hotel that was WAY out of the way of where we were going based off the reviews about how nice the area/workers are. The area was trashy, and only one of the ladies at the desk was polite. We were left with no room to stay in after driving 3.5 hours on a Friday night at 630 PM - if you can imagine what kind of places had rooms left.
Right by the hotel is a sex shop where you can rent a booth..if you get what I am saying - sign says this right out front. Great location to bring the family! Two miles from the hotel is a big nasty coal powered plant.
Amanda
Stayed 1 night in Jul 2023
Response from Debbie -GM on 10 Jul 2023
The brand new natural gas power plant is 12 miles from us, we have no sex store next to us, there is one at the end of town, which has no bearing on us. beside us is a gas station on one side and a bank, on the other side is houses, across the road is the Fort Know Army reservation. You received a message from us regarding payment within 30 minutes of making your reservation.
Great stay, traffic was noisy but other than that great stay. Housekeeping was great. Very clean room. Front desk clerks were awesome. Will definitely stay again.
Nice Hotel not located directly in Louisville. Property could use a few updates but is in otherwise good condition. Room was rather large. Channel selection was lacking but we brought a Roku. WiFi was strong and fairly fast. A pretty nice hotel for the price. We will definitely stay here again when we come back to Louisville area. Staff was extremely helpful and friendly. Indoor pool was nice and so was the hot tub.
James
Response from Debbie -GM on 7 Jun 2023
Thank you for staying with us
6/10 Okay
John
2 Jun 2023
Liked: Cleanliness, staff & service
Older property, but in good condition, good restaurant next to property, 3 miles away from Patton Museum. Ok for a night's stay.
John
Stayed 1 night in Jun 2023
Response from Debbie -GM on 7 Jun 2023
Thank you for staying with us
10/10 Excellent
Jerry
31 May 2023
Liked: Cleanliness, staff & service, room comfort
Good, clean hotel.
Good, clean hotel. Friendly, good service. Room needed some updating/repairs-- electrical receptacles didn't hold plugs tightly, toilet seat was peeling. Otherwise, overall, a good, decent hotel-- would stay there again if in the area.
Jerry
Stayed 2 nights in May 2023
Response from Front Desk on 31 May 2023
Thank you for staying with us. We will try to fix the things that were wrong. Thank you again and come back any time.
The lady at the desk was sweet and very helpful. The room was big and the bed was very comfortable. It was clean. I loved this place and will come back. The restaurant was very good. Janet served us and she was very sweet. The food was very good.
I loved the feeling of the hotel
Reminded me of Disney World - the colors and the grounds.
Very warm and comfortable feeling
LoriAnn
Stayed 2 nights in May 2023
Response from Debbie -GM on 17 May 2023
Thank you for choosing us :)
2/10 Terrible
pebble
Business traveller, Travelled with partner
24 Apr 2023
Liked: Cleanliness, amenities
Disliked: Staff & service
not enough lighting in room some lamps were not working. front clerk was very rude wanted us to pay cash instead of using the same card we had used on previous visits to this establishment we explained upon arrival that we were in town for a funeral.
pebble
Stayed 2 nights in Apr 2023
Response from Debbie -GM on 24 Apr 2023
Very sorry, we don't accept cash or debit cards. The clerk did allow you to stay anyway with your debit card.
This is a very nice property. I’m
Here once a month. They have and indoor and outdoor pool. Rooms are spacious and very clean. Beds are very comfortable.
Adria
Stayed 1 night in Feb 2023
Response from Front Desk on 17 Feb 2023
Thank you for your review, we look forward to seeing you again.
10/10 Excellent
Matthew
12 Jan 2023
Matthew
Stayed 1 night in Jan 2023
8/10 Good
Susan
Travelled with family
9 Jan 2023
Liked: Cleanliness, staff & service, room comfort
Oldie but a goodie
Everything is VERY old and worn. I remembered looking at the floor to see if it had carpeting. It sadly did.
Things were as clean as old can be. Everything worked, the heat was great it did not dry you out or overheat.
Pool was clean, open to 11 PM and the sauna was relaxing. I would go back for that.
My room was close to the entrance and the road but i never heard any traffic. The sheets and pillow cases where bright white. The bed and pillows where very comfortable. The young lady at the front desk was very friendly.
I booked this hotel a week in advance. I used my bank card to book it. I was 300 miles from home and get to the hotel, only to be told they couldn't use my bank card as a credit card because their system couldn't distinguish between credit and debit. They didn't call, text, or email me. So at that point its 5 pm and I have no where to stay, having to go to several different hotels to choose one out of the way of where I was going.