Standard Room, 2 Queen Beds, Non Smoking, Microwave

Reviews of Best Western Premier Airport/Expo Center Hotel

3.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 306 out of 577 reviews" "
Rating 8 - Good. 159 out of 577 reviews" "
Rating 6 - Okay. 52 out of 577 reviews" "
Rating 4 - Poor. 32 out of 577 reviews" "
Rating 2 - Terrible. 28 out of 577 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Natalie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
There were no dining options available to accommodate our allergy issues. The hand set on the phone in our room didn’t work and we had to use speaker the entire time.
Stayed 2 nights in Apr 2024
Response from Management on 10 Apr 2024
Dear Natalie, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact us. Thank you

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and recently remodeled or updated. Room was clean and staff very friendly. Unfortunately the surrounding neighborhood felt unsafe. We had no issues during our stay. The hotel has many paper rules that need to be signed upon checking in which I am guessing is because of the neighborhood. Lacking view in any room.
Stayed 1 night in Mar 2024
Response from Management on 4 Apr 2024
Dear Kelly, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact us. Thank you

2/10 Terrible

Keith

Disliked: Staff & service, amenities, property conditions & facilities
We made a reservation that was not honored with Expedia. The hotel would not honor the reservation so we had to go somewhere else. The manager said we would be refunded but we were not. We won’t stay at a Best Western again. Will appeal to our credit card company.
Stayed 1 night in Mar 2024
Response from Management on 3 Apr 2024
Dear Keith, We understand your frustration and like to extend our apologies. We were pretty clear in terms of violations, why you can't be our guest here. Please reach out and ask for a General Manager if you have further questions. Thank you for your understanding

8/10 Good

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Management on 31 Mar 2024
Dear Luis, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact us. Thank you

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 28 Mar 2024
Dear Matthew, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact us. Thank you

10/10 Excellent

Darcirius'

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 18 Mar 2024
Dear Darcirius, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact us.Thank you

8/10 Good

Leslie

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Management on 18 Mar 2024
Dear Leslie, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact us..Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Thank you

6/10 Okay

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, clean and quiet room. I wouldn’t not stay here in the future, I just wouldn’t look at it first next time. The room wasn’t what I would consider a suite. If you’re sitting on the commode lock the bathroom door. If someone opens it WILL hit your knees. It’s that small.
Stayed 1 night in Mar 2024
Response from Management on 12 Mar 2024
Dear John, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you

10/10 Excellent

Christopher, Long Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, but not in the best area. Not unsafe, but there are definitely nicer parts of Louisville to stay.
Stayed 1 night in Feb 2024
Response from Management on 8 Mar 2024
Dear Christopher, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 28 Mar 2024
Dear Leslie, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact us. Thank you

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pool way too cold , other people swimming said the same thing
Stayed 1 night in Feb 2024
Response from Management on 1 Mar 2024
Dear Mark, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are looking into this matter. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you

10/10 Excellent

Mahogany

Stayed 1 night in Feb 2024
Response from Management on 19 Feb 2024
Dear Mahogany, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me

10/10 Excellent

Shanika

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 4 Feb 2024
Dear Shanika, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked for a small concession at check-in and the front desk manager upgraded me with no questions...very easy to deal with
Stayed 3 nights in Jan 2024
Response from Management on 1 Feb 2024
Dear Gary, Thank you for choosing Best Western Premier. We are thrilled to know that you have enjoyed your stay. Please know that your presence was a pleasure to our entire team. Our team is eager to extend our warm hospitality to you during your next stop. Until then farewell. Thank you

10/10 Excellent

Jason

Stayed 1 night in Jan 2024
Response from Management on 21 Mar 2024
Dear Jason, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact us. Thank you

10/10 Excellent

Mahogany

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 29 Jan 2024
Dear Mahogany, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact meThank you

2/10 Terrible

Katherine

Stayed 1 night in Jan 2024
Response from Management on 21 Mar 2024
Dear Katherine, Thank you for choosing Best Western Premier for your lodging needs. Please accept our apologies for not meeting your expectations. Please elaborate on things that didn't go to your expectations so we have a chance to fix them before your next arrival. Again, we are known for our hospitality and would like to provide you with a better experience. Thank you

6/10 Okay

Deborah

Disliked: Staff & service
Pool was not open. We had a dog and they put us in a floor right next to the elevator which we could hear ALL NIGHT LONG. This disturbed us and the dog so we got little to no sleep. The charge for a pet friendly hotel was $40.00 per night. When I complained via email, it took NUMEROUS emails and one stated we had cancelled our reservation and didn’t stay there so I attached the receipt. Came back with the same comment so I called customer service. 1st resolution was to enroll me for points. No thanks. Then I am supposedly getting a voucher for $40.00 for a future stay at a best western even though I had asked the dog fee to be waived.
Stayed 2 nights in Dec 2023
Response from Management on 30 Jan 2024
Dear Deborah, The reservation associated with this booking was successfully canceled with reference number 8215.We have not charged or collected anything on the canceled reservation. However, you had two reservations for the same days and the other reservation you were successfully checked in. We charge a pet fee and that is posted on our website.You have a signed registration card during your check-in process, and that could be furnished if needed. Please let us know if we can do anything additional for you. Thank you for choosing Best Western Premier. Thank you

10/10 Excellent

Charles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the breakfast hours, check out time, didn't like how the air blows cold after heat stops blowing
Stayed 2 nights in Jan 2024
Response from Managment on 28 Jan 2024
Dear Charles, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you

6/10 Okay

JOSE, Chicago

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Management on 29 Jan 2024
Dear Jose, Thank you for choosing Best Western Premier for your lodging needs. We see that things didn't go according to your expectations. Please share any negative experiences you had so can make them for your next trip as well as for other guests. Please don't let this experience discourage you stay with us in the future again. Thanks

10/10 Excellent

Yariluz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything good
Stayed 1 night in Jan 2024
Response from Management on 22 Jan 2024
Dear Yariluz, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact meThank you

10/10 Excellent

mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Staff on 17 Jan 2024
We are pleased to receive your feedback on your stay here at Best Western Premier. The hotel takes pride in making our guest feel right at home and meeting all your expectations. We hope to see you back in the near future.

10/10 Excellent

Erica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely stay here
I loved the hotel. There was an area to buy snacks, a Resturant and a bar. The lady bar tender was wonderful and made me feel right at home. I will be back for sure
Stayed 1 night in Jan 2024
Response from Hotel Staff on 17 Jan 2024
We are pleased to know you enjoyed your stay here at the hotel, we take pride in meeting your expectations. We will make sure to applaud our bartenders service according to your review. We are proud that our employees go the extra miles to make our guest feel right at home.

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Jan 2024
Response from Management on 10 Jan 2024
Dear Anonymous guest, Your review is very important to us so let me start with an apology. Although I am not sure what went wrong with your stay. Please try to elaborate on the events that we failed to deliver our hospitality to you. You can also directly reach out to me on the hotel phone number and ask for the General Manager. Thank you

8/10 Good

LUIS

Stayed 1 night in Jan 2024
Response from Management on 28 Jan 2024
Dear Luis, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me Thank you

10/10 Excellent

JOSE, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 8 Jan 2024
Dear Jose, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Elizabeth R

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the price, rooms and bathrooms are nice size
Stayed 1 night in Jan 2024
Response from Management on 8 Jan 2024
Dear Elizabeth, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Jade

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property was very noisy, kids screaming consistently, people banging their luggage in the hallway, screaming adults. I checked out a day early due to not being able to sleep. I was met with the staff arguing with me on checking out. I wanted to be checked out at 11:15 which was the time I was leaving and not at 3am. The staff was just rude. Would not recommend as a place you want to stay for business trip or getting away from your home as rest time.
Stayed 2 nights in Dec 2023
Response from Management on 8 Jan 2024
Dear Jade, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

anthony l

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great and the staff assisted very well as a disabled veteran. I will recommend to my company to stay here again.
Stayed 2 nights in Dec 2023
Response from Management on 1 Jan 2024
Dear Anthony, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you

10/10 Excellent

Darrell

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable accommodations.
Stayed 1 night in Dec 2023
Response from Management on 17 Dec 2023
Dear Darrell, Thank you for choosing Best Western Premier for your lodging needs. Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you

8/10 Good

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bed was comfy, location for us didn't matter so much since we were just passing through, but the place is nice, and I would stay again next time I pass through.
Stayed 1 night in Dec 2023
Response from Management on 10 Dec 2023
Dear Tom, We appreciate you choosing us for your hospitality needs. We have shared your review with our professional team and they are thrilled to know that you have enjoyed our warm hospitality. Please come back and see us again whenever you're in town next time. Until then Farewell. Thank you

2/10 Terrible

Diane

Stayed 3 nights in Nov 2023
Response from Management on 9 Dec 2023
Dear Diane, Thank you so much for bringing your concerns to our attention. Reading your comment doesn't give us much room to improve because without knowing what went wrong with your stay. Please elaborate if you could on the details. However, I hope this experience will not deter you from staying with us so we can have a fair chance to turn your experience around. Thank you

10/10 Excellent

Aliuska

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Management on 19 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me

10/10 Excellent

Verified traveller

Business traveller
Love the kind, friendly people that work here. Been here a few times.
Stayed 2 nights in Nov 2023
Response from Management on 1 Dec 2023
Dear Anonymous, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Matthew

Travelled with family
Disliked: Staff & service, property conditions & facilities
No one was ever at the desk. There were cockroaches in the shower, the room we were moved to did not have a functioning lock.
Stayed 1 night in Nov 2023
Response from Management on 1 Dec 2023
Dear Matthew, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on 20 Nov 2023
Dear Jeremy, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you

10/10 Excellent

Darin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our only complaint was our room was right across from the elevator and other guests were not very quiet during the night or early morning.
Stayed 2 nights in Nov 2023
Response from Management on 14 Nov 2023
Dear Darin, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were able to switch us to another room that had a king size bed and sofa bed instead of room with 2 double beds. Only draw back was the Saturday night party that lasted until 1:00 am and it felt like my room was right above it. The lady said they have a dance party every Saturday night. Other than that it was convenient to the Fairgrounds.
Stayed 4 nights in Nov 2023
Response from Management on 13 Nov 2023
Dear Elizabeth, Thank you for completing the survey regarding your recent stay at our property. Please expect a call from us so we can go into detail about what went wrong. This matter is under investigation now and we ask for your patience.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hear people in the next room ,hear the tv at 2 in the morning, should of had breakfast at 6am and the light from the smoke detector shines in your eyes
Stayed 1 night in Nov 2023
Response from Management on 12 Nov 2023
Dear Terry, Thank you for completing the survey regarding your recent stay at our property. Please expect a call from us so we can go into detail about what went wrong.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Oct 2023
Response from Management on 31 Oct 2023
Dear Donald, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you

10/10 Excellent

Sheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and clean.
Stayed 1 night in Oct 2023
Response from Management on 30 Oct 2023
Dear Sheryl, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you

10/10 Excellent

Linda

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Management on 26 Oct 2023
Dear Linda, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 24 Oct 2023
Dear Brian, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you

10/10 Excellent

steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was professional, helpful and friendly. Property was clean and well-maintained. Breakfast was hot and provided many options. Also enjoyed drinks from the bar. Beds and pillows comfy. Rooms were updated. Really appreciated the late check-out and breakfast hours. Will be back!
Stayed 2 nights in Oct 2023
Response from Management on 23 Oct 2023
Dear Steve, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you

4/10 Poor

James K

Liked: Cleanliness, staff & service, amenities
Not much..
Stayed 3 nights in Oct 2023
Response from Management on 22 Oct 2023
Dear James, Thank you for completing the survey regarding your recent stay at our property. If you want to shed some light on your dislikes we can work on getting things better to meet your expectations. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thanks

8/10 Good

Carl David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Adequate accommodations. If you're looking for pizazz, though, this isn't it.
Stayed 1 night in Oct 2023
Response from Management on 22 Oct 2023
Dear Carl, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thanks

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. I stayed here years ago when the hotel was under a different name. Much improved now
Stayed 1 night in Oct 2023
Response from Cheyenne on 31 Oct 2023
Dear Mary,Thank you so much for choosing Best Western Premier for your lodging needs. We are thrilled to know that you have enjoyed your stay with us. We use such reviews to train our staff so they can continue to deliver our guests with the warm hospitality. We will see you here during your next stop. Please keep safe and farewell. Thank you

8/10 Good

Toni

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there for a 5 day convention. All of the staff were very polite and friendly. Rooms were clean and comfortable. My only complaint is the air fresheners. The lobby and the 3rd floor where we stayed. It was way too strong and was terrible for allergies. The one on the 3rd floor, by the elevators, blasts you with fragrance as soon as the doors open. I wanted to hold my breath waiting for the elevator.
Stayed 5 nights in Oct 2023
Response from Management on 14 Oct 2023
Dear Toni, Thank you for completing the survey regarding your recent stay at our property. We are looking into adjusting our hallway fragrance. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Rosendo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was Awsom
Stayed 1 night in Oct 2023
Response from Managment on 14 Oct 2023
Dear Rosendo,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jamaica

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 2 nights in Oct 2023
Response from Managment on 10 Oct 2023
Dear Jamaica, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.