Villa (Cortez) | Terrace/patio

Reviews of One&Only Palmilla, Los Cabos

5 out of 5
One&Only Palmilla, Los Cabos
Km 7.5 Carretera Transpeninsular, San José del Cabo, BCS

Reviews

9.8

Exceptional

Rating 10 - Excellent. 434 out of 477 reviews" "
Rating 8 - Good. 28 out of 477 reviews" "
Rating 6 - Okay. 12 out of 477 reviews" "
Rating 4 - Poor. 1 out of 477 reviews" "
Rating 2 - Terrible. 2 out of 477 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
most attentive service we have ever experienced
Stayed 4 nights in Apr 2024

10/10 Excellent

Pratik

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great four days here. The staff, the service, the property and amenities were top notch and left nothing to be desired. We were pleasantly surprised by all the activities they had for the kids - including a smores session and a movie night among the palm trees. Wonderful memories. We are definitely planning on returning here someday!
Stayed 4 nights in Mar 2024

10/10 Excellent

THIAGO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing 😀
Stayed 3 nights in Mar 2024
Response from Sergio Pereira, General Manager on 4 Apr 2024
Dear Thiago, We sincerely thank you for choosing our resort for your recent visit and for rating us after your journey. We hope to welcoming you back home in a near future. kind regards, Sergio Pereira, General Manager

10/10 Excellent

Sasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, all ocean views. Great rooms, full amenities and great spa and pools. Loved every minute
Stayed 5 nights in Mar 2024
Response from Sergio Pereira, General Manager on 2 Apr 2024
Dear Sasha, We're absolutely delighted to hear that you loved every minute of your stay with us! We hope to have the pleasure of hosting you again soon for another fantastic experience.sincerely, Sergio Pereira, General Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Spectacular property and service.
Stayed 10 nights in Mar 2024
Response from Sergio Pereira, General Manager on 1 Apr 2024
Dear Peter, Thank you for your comments. We're thrilled to hear that you found both our property and service spectacular. We look forward to welcoming you back for another exceptional visit in the near future!with warm regards, Sergio Pereira, General Manager

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful grounds - much more lush than other similarly priced hotels near by which are more desert like. The staff is amazing, the amenities are amazing. But if you think the cost of the room is expensive, wait till you order a beverage by the pool ... each Margarita is around $50. And meals are also crazy expensive, which is kind of annoying since you aren't that close to other dining options. Supposedly the sushi at the near by Palmilla mall is good/better priced, but we didn't go.
Stayed 3 nights in Mar 2024
Response from Sergio Pereira, General Manager on 13 Mar 2024
Dear Jon, Thank you for sharing your thoughts about your recent stay at One&Only Palmilla. We appreciate your compliments on our beautiful grounds, lush surroundings, and the exceptional service provided by our staff.We thank you for providing us with your sentiment about the value of your stay. Your comments are well received, and we will take them into consideration as we continuously evaluate and enhance our offerings.We hope you had an overall enjoyable stay, and we would be honored to welcome you back in the future.With best regards, Sergio PereiraGeneral Manager

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a beautiful propery. Incredible property. Totally relaxing.
Stayed 5 nights in Feb 2024
Response from Sergio Pereira, General Manager on 13 Mar 2024
Dear Jane, Thank you for sharing your comments about our property. We are delighted to hear that you were able to unwind while you visited One&Only Palmilla. We hope to have the pleasure of hosting you again in a near future. with warmest regards, Sergio Pereira, General Manager

10/10 Excellent

lynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb is an understatement. Perfect service. Stunning grounds. Gifts every night in the room. Our butler Enrique met our every need and was at our service 24/7. I have traveled the world for 40 years. I have never encountered more perfect service and facilities. The paths are scented with incense. Free foot massage at your chair at the pool. Michelin star chef. perfect location and views. Nothing better anywhere in the world.
Stayed 4 nights in Feb 2024
Response from Sergio Pereira, General Manager on 13 Mar 2024
Dear Lynne, Thank you for your incredible review! We are genuinely grateful for your kind words and thrilled to hear that your experience at One&Only Palmilla exceeded expectations.It's fantastic to know that our team, especially Enrique, provided you with perfect service and met your every need. Creating memorable moments for our guests is our ultimate goal, and we're delighted that you found our grounds stunning and appreciated the thoughtful touches like nightly gifts.We're also pleased to hear that you enjoyed the scented paths, poolside foot massages, and the culinary excellence of our Michelin-starred chef. Your acknowledgment of our perfect location and views warms our hearts.Thank you for choosing to stay with us, and we look forward to welcoming you back to One&Only Palmilla for another superb experience.with warm regards, Sergio PereiraGeneral Manager

10/10 Excellent

Mark

Stayed 2 nights in Feb 2024
Response from Sergio Pereira, General Manager on 20 Mar 2024
Dear Mark, We thank you for rating our resort. We are delighted to get our score and see it has met your expectations. Looking forward to welcoming you back in a near future. warm regards, Sergio Pereira, General Manager

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gorgeous grounds, the spa, my massage therapist was extraordinary, the cold plunge and hot pool area, the morning yoga instructor was lovely. Only thing I didn't like was a drunk guest at the pool repeating profanity over and over. One evening someone kept letting their door slam. (guests)
Stayed 2 nights in Feb 2024
Response from Sergio Pereira, General Manager on 27 Feb 2024
Dear Jennifer, Thank you for rating our property and sharing your comments about your One&Only journey. Although, we are pleased to see that you were able to enjoy, it is dissapointing to hear the ambience was disturbed by other guests. Please accept our sincerest apologies for the inconvenience. We truly hope to welcoming you back in a near future! kindest regards,

6/10 Okay

Steve

Travelled with family and small children
Liked: Property conditions & facilities
Great view of ocean!
Stayed 1 night in Feb 2024
Response from Sergio Pereira, General Manager on 7 Feb 2024
Dear Steve, From our beautiful ocean-front resort, we want to thank you for sharing your review. It will be a great pleasure to welcoming you back in a near future for many more memories. warm regards,

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is stunning. The staff is impeccable and very talented. The food and beverage was exceptional however very expensive.
Stayed 4 nights in Jan 2024
Response from Sergio Pereira, General Manager on 7 Feb 2024
Dear Richard, Thank you for submitting your review. Your comments about your experience are very valuable. We are glad that you enjoyed the food and beverage experience, however, we are sorry that it did not reflect the value. Your comments about our team will be shared with them. They will be glad to receive your mention. Looking forward to welcoming you back in a near future. warm regards,

10/10 Excellent

Malcom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people working here are friendly and dedicated to your happiness.
Stayed 3 nights in Jan 2024
Response from Sergio Pereira, General Manager on 31 Jan 2024
Dear Malcom, It was great to have you staying at the resort. Our team is passionate and is always eager to create joy for our guests. We truly look forward to welcoming you back soon. kindest regards,

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oasis in the middle of desert
Stayed 3 nights in Jan 2024
Response from Sergio Pereira, General Manager on 31 Jan 2024
Dear George, Thank you for considering our resort for your recent stay. We will be pleased to welcome you back on your next visit to Los Cabos!with warm regards,

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sergio Pereira, General Manager on 18 Jan 2024
Dear Mrs. Patricia, Thank you for staying with us and taking the time to rating our resort. We look forward to welcoming you back in a near future!warm regads,

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sergio Pereira, General Manager on 9 Feb 2024
Dear Patricia, Thank you for rating our property. We truly hope to welcoming you back in a near future. kind regards,

10/10 Excellent

Ricardo Abreu

Travelled with partner
Liked: Amenities
Heaven on Earth.
Stayed 4 nights in Nov 2023
Response from Sergio Pereira, General Manager on 5 Dec 2023
Dear Mr. Abreu, We appreciate your review. Thank you for choosing One&Only Palmilla for your recent visit to Los Cabos. We will be honored to welcoming you back in near future! warm regards,

10/10 Excellent

Kellie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is not a single negative thing I can think of during our stay for our honeymoon. Best service resort we have ever been to. Our hosts were very attentive and went above and beyond to meet any request. The grounds were stunning and meticulously maintained. Very clean rooms. Very impressed.
Stayed 5 nights in Sep 2023
Response from Comentario de la dirección del hotel on 14 Nov 2023
Dear Kellie, Thank you for your recent stay with us and for this oustandig review! I am so happy to know that you enjoyed every detail of your stay. I am specialy grateful for your kind remaks about our team, I am so glad that all of them took great care of you. We are already looking forward to your next visit. Regards, Sergio PereiraGeneral Manager

10/10 Excellent

garrett

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, and above and beyond hospitality. The nicest 5 star resort in Cabo
Stayed 2 nights in Oct 2023
Response from Comentario de la dirección del hotel on 1 Nov 2023
Dear garrett, Thank you for this five stars review! I am so happy to know that you enjoyed your visit to One&Only Palmilla. We hope to see you again very soonBest regards, Sergio PereiraGeneral Manager

10/10 Excellent

bob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is truly one and only! A must try…..an absolute jewel.
Stayed 2 nights in Oct 2023
Response from Comentario de la dirección del hotel on 19 Oct 2023
Dear Bob, Thank you for your recent stay with us and for this five stars review! I am so happy to see that you could experienced the One&Only experience and create everlating memories.I hope to see you back home soon.Best regards,Sergio Pereira General Manager

10/10 Excellent

Ian

Stayed 3 nights in Aug 2023

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Himedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2023
Response from Sergio Pereira General Manager on 22 Jul 2023
Dear Himedes,We appreciate you taking the time to give us this five-star review. We hope you enjoyed your time at the One&Only Palmilla, and we look forward to welcoming you in a near future.Sincerely, Sergio PereiraGeneral Manager

10/10 Excellent

rachel Martinez

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Amenities, property conditions & facilities
We absolutely love staying at one & only Palmilla. We love that it has a swimmable beach. This place is wonderful for families . There is something for everyone .
Stayed 7 nights in Jul 2023
Response from Comentario de la dirección del hotel on 20 Jul 2023
Dear Mrs. Martinez, We are pleased to receive your review and know you had an unforgettable experience at our resort and that you and your family were able to enjoy our lovable beach. Thank you for staying with us and experience the One&Only journey!Looking forward to welcoming you back home soon!kindest regards, Sergio PereiraGeneral Manager

10/10 Excellent

Lee

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the customer service. The price point is a little steep.
Stayed 4 nights in Jul 2023
Response from Comentario de la dirección del hotel on 25 Jul 2023
Dear Lee, Thank you for sharing your comments with us. I am so happy to know that you enjoyed your time at One&Only Palmilla, we are very proud of our outstanding service and your comments motivate us to keep creating everlasting memories.We look forward to welcoming you back in a near future.Warm regards,Sergio PereiraGeneral Manager

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service.
Stayed 1 night in Jun 2023
Response from Comentario de la dirección del hotel on 15 Jul 2023
Dear Carlos, Greetings from One&Only Palmilla! Thank you for your review, we are glad you enjoyed your recent stay.Looking forward to welcoming you back home soon. warm regards,Sergio Pereira, General Manager

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is absolutely beautiful, and the staff and hosts made this an exceptional experience.
Stayed 4 nights in Jul 2023
Response from Comentario de la dirección del hotel on 13 Jul 2023
Dear Mrs. Nicole, Thank you for your review, our guest comments are so important to us.I am really happy to know that your experience at One&Only Palmilla was exceptional and that you find our Resort absolutely beautiful. Our dedicated hosts team will be delighted to hear your message. We truly look forward to welcoming you back in a near future. Warm regards, Sergio PereiraGeneral Manager

10/10 Excellent

Melinda

Stayed 5 nights in Jun 2023
Response from Comentario de la dirección del hotel on 25 Jul 2023
Dear Melinda, Thank you for your 5 star review, I am so happy to know that you enjoyed your vacation at One&Only Palmilla and we hope to see you again in the near future.Warm regards, Sergio PereiraGeneral Manager

10/10 Excellent

John Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The One and Only has a bold name that they live up to. The service is the best bar none. We went at the height of vacation season and yet there was always plenty of staff and room for us. We will go back and I am very spoiled.
Stayed 3 nights in Jun 2023
Response from Sergio Pereira, General Manager on 21 Jun 2023
Dear John Michael, Thank you for your recent stay with us. We are glad to hear the team has taken great care of you. We truly look forward to welcoming you back home in a near future for another pampering vacation.With warm regards,

10/10 Excellent

heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Sergio Pereira, General Manager on 29 May 2023
Dear Ms. Heidi, Thank you for sharing your rating with us. We are delighted to receive it.I hope you visit us again in a near future! with warm regards,

10/10 Excellent

Jose

Travelled with partner
Liked: Staff & service, property conditions & facilities
Our favorite hotel now in Cabo. To compare we have stayed at Esperanza which we loved, we have stayed at Pedregal…. Also loved.
Stayed 4 nights in May 2023
Response from Sergio Pereira, General Manager on 13 May 2023
Dear Jose, We are very honored to be your favorite resort in Los Cabos! Thank you for sharing your feedback with us. Looking forward to welcoming you back in a near future. warm regards,

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly amazing
Truly wonderful and a one of its kind experience!
Stayed 7 nights in Mar 2023
Response from Sergio Pereira, General Manager on 6 Apr 2023
Dear Patricia, Thank you for staying with us at One&Only Palmilla. We sincerely appreciate your kind words to our resort, it is a joy to see you had a memorable experience. Looking forward to welcoming you back!with warm regards,

10/10 Excellent

Marcus S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds. Nice spot. Older crowd mostly...55 as we are mid 40s but it was fine
Stayed 3 nights in Feb 2023
Response from Sergio Pereira, General Manager on 7 Mar 2023
Dear Marcus S, We are glad you enjoyed our beautiful property and we hope to have the pleasure of your visit very soon!with warm regards,

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2023
Response from Sergio Pereira, General Manager on 7 Mar 2023
Dear Colleen, Thank you for rating, we sincerely appreciate this score. Please visit One&Only Palmilla on your next trip to Los Cabos! kindest regards,

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Sergio Pereira, General Manager on 7 Mar 2023
Dear Kevin, Thank you for rating One&Only Palmilla. Your satisfaction is our priority and we are glad to get your score as a reflection of a memorable visit. Looking forward to welcoming you back soon!Sincerely,

10/10 Excellent

Dongwook

Response from Sergio Pereira, General Manager on 7 Mar 2023
Dear Dongwook, At One&Only Palmilla we are glad to receive your rating of our property. Thank you very much!with warm regards,

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about O&O Palmilla was top notch. From the moment you arrive until the moment you leave, they’ll make you feel pampered and special. We went for a birthday celebration and they went above and beyond to make the occasion memorable.
Stayed 4 nights in Dec 2022
Response from Sergio Pereira, General manager on 26 Dec 2022
Dearest Patricia,Happy holidays! We are delighted to know you have enjoyed the time spent with us, and that we were able to make you feel pampered on such special occasion. I hope to be welcoming back to our oceanside paradise sometime in the near future.Kindest regards, Sergio Pereira, General manager

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been visiting Cabo for 23 years and the Palmilla is by far our favorite! All of the staff are fantastic and the property is amazing, kudos to the groundskeepers! It is indescribable. I highly recommend this hotel!
Response from Sergio Pereira, General Manager on 13 Dec 2022
Dearest Melinda,We are absolutely grateful to receive such high praise, specially from a guest who has trusted us to curate experiences and that truly perceives the intention from our heart to make them everlasting.Thank you for making us your home away from home! ¡Hasta Pronto!Sergio Pereira, General Manager

10/10 Excellent

Ronna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fabulous
Response from Sergio Pereira, General Manager on 12 Dec 2022
Dearest Ronna,We are delighted to see your experience at One&Only Palmilla reflected on such high-praise review. Once again, thank you for trusting us for a fabulous time while visiting Los Cabos. We hope to be welcoming you back again sometime soon.My warmest regards,Sergio Pereira, General Manager

2/10 Terrible

Dilan

Disliked: Staff & service, amenities

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2022
Response from Sergio Pereira, General Manager on 12 Dec 2022
Dearest Michael,We are absolutely thrilled of receiving such outstanding rating! I hope your time at One&Only Palmilla truly felt of relaxation and undwinding. We hope to be welcoming you back to our paradise on a future visit to Los Cabos.Sincerely,Sergio Pereira, General Manager

10/10 Excellent

Tatiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 4 nights in Oct 2022
Response from Sergio Pereira, General Manager on 3 Nov 2022
Dear Tatiana,It's humbling to know that your stay was as amazing as your kind 5-star review shows. We hope to welcome you back in a future visit to Los Cabos.Kindest Regards,Sergio PereiraGeneral manager

10/10 Excellent

Ekaterina

Stayed 2 nights in Aug 2022
Response from Sergio Pereira, General Manager on 12 Aug 2022
Dear Ekaterina, We absolutely thank you for your kind review, and we hope to have the opportunity to host you once again, in a next visit to Los Cabos. ¡Hasta Pronto! Sergio Pereira General Manager

10/10 Excellent

Stephen, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything terrific
Stayed 5 nights in Jul 2022
Response from Sergio Pereira, General Manager on 2 Aug 2022
Dear Stephen, Thank your for giving us a 5-star review! We are humbled to know that your time with us has been terrific, and we certainly hope to have the opportunity of welcoming you back sometime in the future. Best regards, Sergio Pereira General Manager

10/10 Excellent

Jess

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great property. With service that exceeded our expectations.
Stayed 5 nights in Jul 2022
Response from Sergio Pereira, General Manager on 28 Jul 2022
Dear Jess, We are delighted to know that you have enjoyed your time with us and that our team took great care of you. We hope to have the opportunity to host you again in a future visit to Los Cabos. Best regards, Sergio Pereira General Manager

10/10 Excellent

Nitin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly amazing place and we had an awesome holiday. Looking forward to returning soon! Thanks to all the staff:)
Stayed 4 nights in Jul 2022
Response from Sergio Pereira, General Manager on 28 Jul 2022
Dear Nitin, It was our absolute pleasure to host you during your recent visit to Los Cabos. We'd be honoured to have the opportunity of welcoming you back sometime in the near future. Best regards, Sergio Pereira General Manager

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite place in Cabo. Already booked again.
Stayed 4 nights in Jun 2022
Response from Sergio Pereira, General Manager on 13 Jun 2022
Dear James, On behalf of our One&Only Palmilla team, I'd like to thank you for choosing us and giving us the opportunity to host you again. It'll be our greatest pleasure to welcome you back home. ¡Hasta Pronto!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding property! Will definitely go back.
Stayed 4 nights in May 2022
Response from Sergio Pereira, General Manager on 13 Jun 2022
Dear William, We are sincerely humbled about your kind review. It'd be our honour to become your resort of choice while visiting Los Cabos. On behalf of our One&Only Palmilla team, we hope to welcome you back home soon. Sincerely,

10/10 Excellent

TAE WOONG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022
Response from Sergio Pereira, General Manager on 27 May 2022
Dear TAE WOONG, We sincerely appreciate the time taken to complete this review, and are very humbled to receive such high praise. On behalf of our One&Only Palmilla, please know that we would love to welcome you back home sometime near in the future. ¡Hasta Pronto!

10/10 Excellent

marwan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place best service
Stayed 3 nights in May 2022
Response from Sergio Pereira, General Manager on 10 May 2022
Dear Marwan, Thank you for sharing this review, the team is grateful to receive your comments. We are glad you had a memorable stay at One&Only Palmilla! Looking forward to host you again soon! with warmest regards, Sergio Pereira General Manager