Presidential Suite, 1 King Bed, Balcony, View | Terrace/patio

Reviews of Sofitel LA at Beverly Hills

4.5 out of 5
Sofitel LA at Beverly Hills
8555 Beverly Blvd, Los Angeles, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 632 out of 1068 reviews" "
Rating 8 - Good. 205 out of 1068 reviews" "
Rating 6 - Okay. 113 out of 1068 reviews" "
Rating 4 - Poor. 67 out of 1068 reviews" "
Rating 2 - Terrible. 51 out of 1068 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

leo

Travelled with partner
Liked: Staff & service
The staff tries so hard to be helpful. A shout out to Marta at the restaurant and Edgar in housekeeping. The room was very noisy from the airconditioner and the towels were so rough that they hurt. The elevavators both broke and staff had to ride with us each ride. Overall I dont think i would stay again. Hotel was big on making the lobby look cool and moderm but should be concentrating on buying soft towels, better firm mattresses, and not noisy airconditioners. Staff was 5 stars...
Stayed 3 nights in Mar 2024

6/10 Okay

Rachel

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Elevators were broken for much of my stay yet I was charged for a spa fee. Guests were smoking in rooms.
Stayed 5 nights in Mar 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Sofitel LA team on 25 Mar 2024
Bonjour Maria,Thank you for taking the time to leave us a rating. We hope to have you back at our hotel again in the near future!

10/10 Excellent

Benjamin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for what we needed.
Stayed 2 nights in Feb 2024
Response from The Sofitel LA team on 25 Mar 2024
Thank you for taking the time to leave us a rating. We hope to have you back at our hotel again in the near future!

8/10 Good

Molley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful just that we couldn’t charge any device, for a modern hotel that was a disappointment
Stayed 1 night in Mar 2024
Response from The Sofitel LA team on 25 Mar 2024
We're delighted to hear that you had a wonderful stay with us. However, we apologize for the inconvenience regarding the inability to charge devices. Your feedback is valuable, and we will address this issue to ensure a more seamless experience for our guests in the future. Thank you for bringing this to our attention, and we hope to welcome you back for an even better experience next time.

10/10 Excellent

Shelah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay - really appreciated the room upgrade. Every staff person was above and beyond friendly and helpful.
Stayed 1 night in Mar 2024
Response from The Sofitel LA team on 25 Mar 2024
We're thrilled to hear that you had an excellent stay with us and appreciated the room upgrade! Providing exceptional service is our priority, and we're delighted that every staff member went above and beyond to make your experience memorable. Thank you for your kind words, and we can't wait to welcome you back for another fantastic stay!Warm regards,

10/10 Excellent

LINDA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff. Each staff member was polite, courteous & helpful.
Stayed 2 nights in Mar 2024
Response from The Sofitel LA team on 25 Mar 2024
Bonjour Linda,We're delighted to hear that you found each staff member to be polite, courteous, and helpful during your stay. Providing exceptional service is our priority, and we're thrilled that our team made your experience memorable. Thank you for your kind words, and we look forward to welcoming you back soon!

10/10 Excellent

Emily

Stayed 1 night in Jan 2024
Response from The Sofitel LA team on 25 Mar 2024
Thank you for taking the time to leave us a rating. We hope to have you back at our hotel again in the near future!

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Sofitel LA team on 25 Mar 2024
Thank you for taking the time to leave us a rating. We hope to have you back at our hotel again in the near future!

10/10 Excellent

Hans, Princeton

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Very organized and welcoming
Stayed 4 nights in Feb 2024
Response from The Sofitel LA team on 27 Feb 2024
We're delighted to hear that you found us organized and welcoming! Thank you for your positive feedback. We look forward to hosting you again in the future for another enjoyable experience!

10/10 Excellent

Phyllis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time I stayed here. Felt very safe. Love the valet parking employees. Especially Willie. They packed my car for me. Reasturant delicious. Always the same people working. So nice helpful and patient. Especially the lady waitress. She wonderful. Highly recommend this hotel!! Very special for the price.
Stayed 1 night in Feb 2024
Response from The Sofitel LA team on 27 Feb 2024
Thank you for being a loyal guest! We're thrilled to hear that you felt safe during your stay and had positive interactions with our valet parking team, especially Willie. It's wonderful to know that you enjoyed the restaurant, and we appreciate your compliments about our dedicated staff. We look forward to welcoming you back for another exceptional stay. Your recommendation means a lot to us!

10/10 Excellent

JOSEPH

Liked: Staff & service
Good service
Stayed 8 nights in Feb 2024
Response from The Sofitel LA team on 25 Mar 2024
Thank you for taking the time to leave us a rating. We hope to have you back at our hotel again in the near future!

10/10 Excellent

Anne, Rancho Mirage

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful and made the stay very pleasant. We will definitely stay again
Stayed 1 night in Feb 2024
Response from The Sofitel LA team on 27 Feb 2024
We're delighted to hear that our staff's helpfulness contributed to a pleasant stay for you! Thank you for your kind words. We can't wait to welcome you back for another enjoyable experience in the future!

2/10 Terrible

Susan

Stayed 8 nights in Feb 2024
Response from The Sofitel LA team on 25 Mar 2024
Thank you for taking the time to leave us a rating. We'd love to hear more about your experience, please contact our hotel directly to speak to someone directly.

4/10 Poor

Shadia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The only nice thing about the property was the lobby and friendly employees. The hotel room was outdated. There was no mini fridge to keep our food, drinks and desserts inside. There was no hair dryer either, which is included with the most basic hotels. At checkin we were told our room was upgraded to a better room for signing up to be a member with them. But I dont think that was true since we signed up at checkin and went up right away to the room where there was a sign welcoming us with my name on it lool.
Stayed 3 nights in Feb 2024
Response from The Sofitel LA team on 27 Feb 2024
Thank you for taking the time to share your feedback. We appreciate your positive comments about our lobby and friendly staff. We apologize for any inconvenience you experienced in your room, and we take your concerns seriously. Your feedback about the missing amenities and the room upgrade discrepancy is valuable, and we will address these issues to enhance the overall guest experience. If there's anything specific you'd like us to investigate, please feel free to reach out directly. We hope to have the opportunity to improve upon these aspects and welcome you back for a more satisfying stay in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay as usual!!
Stayed 2 nights in Feb 2024
Response from The Sofitel LA team on 27 Feb 2024
Thank you for your kind words! We're delighted to hear that your stay was amazing. We look forward to welcoming you back for more exceptional experiences in the future!

6/10 Okay

YESHUA, Brooklyn

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nice hotel but the rooms are dated and a bit old…
Stayed 1 night in Feb 2024
Response from The Sofitel LA team on 27 Feb 2024
Thank you for your feedback! We appreciate your compliments on our hotel. We'll certainly take note of your comments about the room, and we're committed to ongoing improvements. We hope to welcome you back for an even better experience in the future!

10/10 Excellent

Michael

Stayed 5 nights in Feb 2024
Response from The Sofitel LA team on 25 Mar 2024
Thank you for taking the time to leave us a rating. We hope to have you back at our hotel again in the near future!

10/10 Excellent

Shelby Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service from every single staff member. Clean, safe and super close to shopping and restaurants. Highly recommend!
Stayed 3 nights in Feb 2024
Response from The Sofitel LA team on 12 Feb 2024
Dear Shelby,Thank you so much for your excellent review! We're thrilled to hear about the fantastic customer service you received from every staff member. It warms our hearts to know you found our location clean, safe, and conveniently close to shopping and restaurants.Your high recommendation means a lot to us, and we look forward to welcoming you back. If there's anything specific you loved about your stay or any suggestions you have, please feel free to share.

10/10 Excellent

Anthony, Summerville

Travelled with partner
Liked: Cleanliness, staff & service
Friendly staff -
Stayed 2 nights in Feb 2024
Response from The Sofitel LA team on 9 Feb 2024
Dear Anthony,Thank you for your recent review. We appreciate your comments about our friendly staff.

10/10 Excellent

Adebayo

Stayed 4 nights in Feb 2024
Response from The Sofitel LA team on 25 Mar 2024
Thank you for taking the time to leave us a rating. We hope to have you back at our hotel again in the near future!

6/10 Okay

Liandier

Stayed 2 nights in Jan 2024
Response from The Sofitel LA team on 25 Mar 2024
Thank you for taking the time to leave us a rating. We hope to have you back at our hotel again in the near future!

10/10 Excellent

Fidelis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel They are always there when you need anything
Stayed 2 nights in Feb 2024
Response from The Sofitel LA team on 9 Feb 2024
Dear Guest,Thank you for your lovely feedback! We're thrilled to hear that you found our hotel welcoming and our team attentive to your needs. It was a pleasure having you as our guest, and we hope to welcome you back soon.

10/10 Excellent

Maggie, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 2 nights in Jan 2024
Response from The Sofitel LA team on 9 Feb 2024
Dear Maggie,You are very welcome! We look forward to welcoming you back.

10/10 Excellent

William Cody

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and convenient.
Stayed 2 nights in Jan 2024
Response from The Sofitel LA team on 9 Feb 2024
Dear William,Thank you for your recent review. We hope to have you back soon!

4/10 Poor

Waseem

Travelled with family, Business traveller
Disliked: Staff & service
Not impressed - ground floor was playing club music all night and into the early morning which went up to my room and disrupted sleep. Protests were outside of the main entrance on first day and soured the experience. I emailed to express my concern and had no response. Won't be back here.
Stayed 4 nights in Jan 2024
Response from The Sofitel LA team on 9 Feb 2024
Dear Waseem,We sincerely apologize for the disruptions you experienced during your stay. Your feedback is essential, and I'm sorry that we fell short of addressing your concerns promptly. We'll review our communication process and address the issues you mentioned to ensure a better experience for our guests in the future. If there's anything more you'd like to share, please feel free to reach out. I appreciate your understanding.

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Sofitel LA team on 9 Feb 2024
Dear guest,Thank you for your recent rating! We hope to see you back in the hotel soon.

10/10 Excellent

Arlene

Stayed 3 nights in Jan 2024
Response from The Sofitel LA team on 25 Mar 2024
Thank you for taking the time to leave us a rating. We hope to have you back at our hotel again in the near future!

10/10 Excellent

Erin, Oregon City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked how close it was to things, walkable area
Stayed 3 nights in Jan 2024
Response from The Sofitel LA team on 29 Jan 2024
Thank you for your positive review and great rating! We appreciate your feedback and look forward to welcoming you back for another wonderful experience.Best Regards,Sofitel LA Team

10/10 Excellent

Andrea, Olympia

Stayed 2 nights in Jan 2024
Response from The Sofitel LA team on 25 Mar 2024
Thank you for taking the time to leave us a rating. We hope to have you back at our hotel again in the near future!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Jan 2024
Response from The Sofitel LA team on 23 Jan 2024
Dear Michael,Thank you for your rating, we hope to see you again in the near future. Best regards,

10/10 Excellent

Flora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 3 nights in Jan 2024
Response from The Sofitel LA team on 17 Jan 2024
Thank you for your rating. We hope to see you again in the near future. Best regards, The Sofitel LA team

10/10 Excellent

William Charles

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What made our stay special was the staff at the hotel. Everyone was friendly and always helpful. My only issue was the parking expense; which was quite high compared to other hotels I've stayed in.
Stayed 6 nights in Dec 2023
Response from The Sofitel LA team on 17 Jan 2024
Thank you for your review and for complimenting our staff. We hope to see you again in the near future. Best regards, The Sofitel LA team

10/10 Excellent

Carlene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from The Sofitel LA team on 17 Jan 2024
Thank you for your rating.We hope to see you again in the near future. Best regards, The Sofitel LA team

10/10 Excellent

Lilyan

Stayed 7 nights in Dec 2023
Response from The Sofitel LA team on 10 Jan 2024
Dear Lilyan,Thank you for your recent rating. We hope to have you back soon at the Sofitel Los Angeles in the near future!Best regards,The Sofitel LA Team

10/10 Excellent

Amila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. Our room upgrade was amazing and we really got to enjoy our room during the stay. Everyone in the hotel was very nice and helpful, starting with Majid at the arrival all the way to the rest of guest service staff, bellboys, cleaning staff, everyone at the restaurant. We really enjoyed it. The hotel is lovely, room is amazing and spacious and it has everythinf you need. The food in the restaurant is lovely as well as the service. The surrounding area is also nice and safe,a lot of great restaurants and cafes in the vicinity, as well as shopping opportunities. Would def stay again here.
Stayed 8 nights in Dec 2023
Response from The Sofitel LA team on 17 Jan 2024
Thank you for your review and for complimenting our staff. We hope to see you again in the near future. Best regards, The Sofitel LA team

10/10 Excellent

Nour

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from The Sofitel LA team on 10 Jan 2024
Dear Nour,Thank you for your recent rating. We hope to have you back soon at the Sofitel Los Angeles in the near future!Best regards,The Sofitel LA Team

10/10 Excellent

Ruba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Sofitel LA team on 29 Jan 2024
Thank you for your great rating! We look forward to welcoming you back for another wonderful experience.Best Regards,Sofitel LA Team

10/10 Excellent

Jonathan

Stayed 4 nights in Dec 2023
Response from The Sofitel LA team on 10 Jan 2024
Dear Jonathan,Thank you for your recent rating. We hope to have you back soon at the Sofitel Los Angeles in the near future!Best regards,The Sofitel LA Team

10/10 Excellent

MICHELLE

Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from The Sofitel LA team on 10 Jan 2024
Thank you for your recent rating. We hope to have you back soon at the Sofitel Los Angeles in the near future!Best regards,The Sofitel LA Team

10/10 Excellent

jason

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was way nicer in person than it is in pictures. Definitely will stay again.
Stayed 2 nights in Dec 2023
Response from The Sofitel LA team on 10 Jan 2024
Thank you for your recent rating. We hope to have you back soon at the Sofitel Los Angeles in the near future!Best regards,The Sofitel LA Team

10/10 Excellent

O'niel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Service was excellent! We just stepped out for a bit and they’ve replenished everything in our room. We needed a refrigerator in our room and they delivered it right away. The front desk guy Majeec was helpful and very informative. Overall our stay was really great!😊
Stayed 2 nights in Dec 2023
Response from The Sofitel LA team on 29 Dec 2023
Thank you for your review and for complimenting our staff. We hope to see you again in the near future. Best regards, The Sofitel LA team

8/10 Good

Merisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall amazing experience
Stayed 2 nights in Dec 2023
Response from The Sofitel LA team on 29 Dec 2023
Thank you for your review. We hope to see you again in the near future. Best regards, The Sofitel LA team

8/10 Good

Merisa

Travelled with family
Liked: Staff & service, property conditions & facilities
Overall an amazing experience
Stayed 4 nights in Dec 2023
Response from The Sofitel LA team on 29 Dec 2023
Thank you for your review!We hope to see you again in the near future. Best regards, The Sofitel LA team

2/10 Terrible

Faramarz

Because of a Strike and demonstration of some people inside the Hotel lobby, we got shocked too much noises particularly at the check in time and the next other days. We spent money to become relax during holidays but we got this shocking scenario. Expedia should be responsible for this condition. My wife got a severe Migraine headache for four days. And Camelimo was bad and they charged us for toll fees. Plz Do not put any uncertain condition which is not confirmable. We are totally disappointed and we will share our points with folks. Thanks
Stayed 8 nights in Dec 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Fantastic in every way! Absolutely great staff.
Stayed 2 nights in Dec 2023
Response from The Sofitel LA team on 29 Dec 2023
Thank you for your review and for complimenting our staff. We hope to see you again in the near future. Best regards, The Sofitel LA team

10/10 Excellent

Stephen

Stayed 2 nights in Dec 2023
Response from The Sofitel LA team on 29 Dec 2023
Thank you for your rating! We hope to see you again in the near future. Best regards, The Sofitel LA team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very nice and the staff is very helpful. The food is quite expensive and the price of parking is extremely high.
Stayed 4 nights in Dec 2023
Response from The Sofitel LA team on 29 Dec 2023
Thank you for your review and for complimenting our staff. We hope to see you again in the near future. Best regards, The Sofitel LA team

10/10 Excellent

Sidney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Sofitel LA team on 29 Dec 2023
Thank you for your rating! We hope to see you again in the near future. Best regards, The Sofitel LA team

8/10 Good

Oscar

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Sofitel LA team on 29 Dec 2023
Thank you for your rating! We hope to see you again in the near future. Best regards, The Sofitel LA team