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4.0 / 5Very Good
1,764 reviews


  • Pool
  • Free WiFi
  • Pet Friendly
  • Air Conditioning


What's nearby

  • Popular Location
    Universal Studios Hollywood™
    3 min walk
  • Popular Location
    Universal CityWalk
    12 min walk
  • Restaurant
    Gru's Lab Cafe
    2 min walk
  • Restaurant
    Studio Restaurant
    7 min walk
  • Airport
    Los Angeles, CA (LAX-Los Angeles Intl.)
    36 min drive

Choose dates to view prices

Book online or call:

+64 9913 4658
  • Club Room, 1 King Bed

    Room Amenities

    • Sleeps 2
    More details
  • Room, 1 King Bed

    Room Amenities

    • Mountain view
    • Sleeps 2
    More details
  • Room, 2 Double Beds

    Room Amenities

    • Sleeps 4
    More details
  • Room, 2 Queen Beds

    Room Amenities

    • Sleeps 4
    More details
  • Room, 1 King Bed, Balcony, Pool View

    Room Amenities

    • Sleeps 2
    More details
  • Executive Suite, 2 Double Beds, Business Lounge Access

    Room Amenities

    • Sleeps 4
    More details
  • Executive Suite, 1 King Bed, Business Lounge Access

    Room Amenities

    • Sleeps 3
    More details
  • Room, 2 Queen Beds, Balcony, Pool View

    Room Amenities

    • Sleeps 4
    More details
  • Junior Suite, 1 King Bed, Business Lounge Access

    Room Amenities

    • Sleeps 2
    More details
  • Club Suite, 1 King Bed, Business Lounge Access

    Room Amenities

    • Sleeps 3
    More details
  • Room, 1 King Bed, Corner

    Room Amenities

    • Sleeps 2
    More details

About this area

Universal City

Located in Universal City, Sheraton Universal Hotel is near a metro station and near theme parks. Hollywood Bowl and Dolby Theater are cultural highlights, and some of the area's notable landmarks include Hollywood Walk of Fame and Hollywood Sign. Universal Studios Hollywood™ and Warner Brothers Studio are not to be missed.

Popular Location

What's nearby

  • Universal Studios Hollywood™ - 3 min walk
  • Universal CityWalk - 12 min walk
  • Warner Brothers Studio - 5 min drive
  • Hollywood Walk of Fame - 6 min drive
  • Sunset Strip - 8 min drive

Getting around

  • Universal City Station - 5 min walk
  • Burbank Bob Hope Airport Station - 13 min drive
  • Los Angeles, CA (LAX-Los Angeles Intl.) - 37 min drive


  • The California's — 1 min walk
  • Poolside Lounge — 1 min walk
  • Gru's Lab Cafe - 2 min walk
  • Studio Restaurant - 7 min walk
  • Ludo Bird - 8 min walk

About this property

Sheraton Universal Hotel

4-star hotel, walk to Universal Studios Hollywood™
Along with a restaurant, this smoke-free hotel has an outdoor pool and a fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a spa tub and valet parking. All 461 rooms provide free WiFi and free wired Internet, LCD TVs with cable channels, and conveniences such as fridges and coffee makers. Guests will also find room service (during limited hours), premium bedding and down duvets.
Sheraton Universal Hotel offers 461 forms of air-conditioned accommodation with a safe and coffee/tea makers. Beds feature down comforters and premium bedding. 43-inch LCD televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.
This Universal City hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Property amenities


Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Parking and public transport

Self parking (surcharge)
Valet parking (surcharge)
Electric car charging station
24-hour return airport shuttle (surcharge)
Airport shuttle at scheduled times
Limo/town car service

Food and drink

Full breakfast available for a fee daily 5:30 AM–10:30 AM
1 restaurant
1 bar
Room service available

Things to do

Fitness centre
Outdoor pool
Hot tub

Family friendly

Dry-cleaning service
Laundry facilities
Outdoor pool


Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Vending machine

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Wedding services

Languages spoken


Business services

16 meeting rooms
Business centre
Computer station
Conference space (28590 square feet)




If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Assistive listening devices available
In-room accessibility
Roll-in shower
Valet for wheelchair-equipped vehicle
Visual alarms in hallways
Wheelchair-accessible business centre
Wheelchair-accessible fitness centre
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking


Smoke-free property
TV in reception

Room amenities


Air conditioning
Down comforter
Hypo-allergenic bedding
Premium bedding


Designer toiletries


43-inch LCD TV
TV channels
premium channels

Food and drink

Coffee/tea maker


Connecting rooms available
Iron/ironing board
LED light bulbs



Check-in between 4:00 PM - midnight
Late check-in subject to availability


Check-out before 11:00 AM

Special check-in instructions

  • 24-hour airport shuttle service is available at scheduled times. Fees may apply. Contact the property in advance to get details.


  • Pets are allowed for an extra charge per pet, per stay.
  • 1 per room (up to 40 lb/18 kg)
  • Restrictions apply
  • For more information, contact the property on the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Payment types

American Express
Diners Club
JCB International

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • A pet fee will be charged per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Pool access available from 5:00 AM to 10:00 PM The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Property is also known as

  • Sheraton Universal Hotel
  • Sheraton Universal

Very Good

5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hope they tell you about the shuttle service once you arrive

Stayed 1 night in Feb. 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

Proximity to Universal studios and free shuttle service

Stayed 1 night in Feb. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pool access from the room Kid friendly Very friendly staff

Stayed 1 night in Feb. 2020


  • Liked: Cleanliness
  • Disliked: Staff & service

The view of the pool is only up to the 3rd floor, probably would’ve had a better view of the pool from the higher floors. The bed was advertised as a king, however I don’t think it was. I have a king size bed at home and there was barely enough room for a third person,(speaking in reference to size). The rooms were clean and you could log on to nexflix, YouTube and HBO go on the television. The staff were great up until check out and I had an issue with my bill. The level of nonchalant the manager had about what his employee had told to me was very obvious. Breakfast was included in my rate, we ordered room service and was charged for breakfast. I asked the front desk about it and was told, my breakfast was included and he would have it removed and I would just pay for the delivery and gratuity charge. The next morning the manager said I had to pay for it because even though the breakfast comes from the only restaurant in the hotel, We had to physically go down to the restaurant for it to be included. I wish I would’ve been informed this at check in, instead of a breakfast menu being placed on my door as if I could have my breakfast delivered. Or even when I asked at the front desk instead of being misinformed and promised something by their employee. Overall, other than the miscommunication, the stay was decent for 541 for two nights.

Stayed 2 nights in Feb. 2020


    The people were just ok Rooms we’re small small storage space for two traveling

    Stayed 3 nights in Feb. 2020

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