Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews of Quality Inn & Suites Bell Gardens - Los Angeles

2.5 out of 5
Quality Inn & Suites Bell Gardens - Los Angeles
7330 Eastern Ave, Bell Gardens, CA

Reviews

6.0
Rating 10 - Excellent. 209 out of 1005 reviews" "
Rating 8 - Good. 202 out of 1005 reviews" "
Rating 6 - Okay. 183 out of 1005 reviews" "
Rating 4 - Poor. 163 out of 1005 reviews" "
Rating 2 - Terrible. 248 out of 1005 reviews" "

5.8/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

vicky

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nous avons quitté une nuit d’avance après 4 nuits sans pratiquement dormir. Hôtel médiocre mais en rénovation donc sûrement mieux à venir. Beaucoup de bruit et quartier très bruyant
Stayed 5 nights in Mar 2024

2/10 Terrible

Valeria, Glendale

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible and dirty
Stayed 2 nights in Mar 2024

4/10 Poor

luis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The facility is damaged the room is not what they offer
Stayed 3 nights in Mar 2024
Response from Quality Inn on 19 Mar 2024
I am terribly sorry to hear of the poor experience you had on your most recent visit due to the problems you encountered with the condition of the accommodations. This is certainly not the standard that Quality Inn aims to provide our guests and we do apologize for the dissatisfaction you have experienced. The feedback you have shared has been forwarded to management for their review so that improvements may be made. Thank you for taking the time to share your concerns with us.

6/10 Okay

Darwin, Humble

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

angela bejarano

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in this hotel several times however, it seems it keeps deteriorating more & more. The rooms are dirty and missing either blow dryer, iron or lights!! Super dark rooms!mFront staff used to be OK however, lately it seems like they’re not happy they get irritated if you ask or have any questions for them.
Stayed 1 night in Jan 2024
Response from Quality Inn on 19 Mar 2024
I am terribly sorry to hear of the poor experience you had on your most recent visit due to the problems you encountered with the condition of the accommodations. This is certainly not the standard that Quality Inn aims to provide our guests and we do apologize for the dissatisfaction you have experienced. The feedback you have shared has been forwarded to management for their review so that improvements may be made. Thank you for taking the time to share your concerns with us.

2/10 Terrible

alberto

I couldn't stay at property
Stayed 1 night in Feb 2024

2/10 Terrible

Silvia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude, room was dirty and with used towels, The shower head so dirty water wasn't even coming out properly, didn't even stay there an hour and had to look for another place to pass the night
Stayed 1 night in Dec 2023
Response from Quality Inn on 19 Mar 2024
I am terribly sorry to hear of the poor experience you had on your most recent visit due to the problems you encountered with the condition of the accommodations. This is certainly not the standard that Quality Inn aims to provide our guests and we do apologize for the dissatisfaction you have experienced. The feedback you have shared has been forwarded to management for their review so that improvements may be made. Thank you for taking the time to share your concerns with us.

2/10 Terrible

Shammee J

Business traveller
The hotel was getting remodeled; my door lock was broken, the legs of the chairs were broken, water temperature was cold, mix match beds when I booked a king double; and the room had bugs. Old stains on the mini fridge ; My iron did not get hot; a mess.
Stayed 8 nights in Jan 2024
Response from Quality Inn on 19 Mar 2024
I am terribly sorry to hear of the poor experience you had on your most recent visit due to the problems you encountered with the condition of the accommodations. This is certainly not the standard that Quality Inn aims to provide our guests and we do apologize for the dissatisfaction you have experienced. The feedback you have shared has been forwarded to management for their review so that improvements may be made. Thank you for taking the time to share your concerns with us.

10/10 Excellent

JUAN DE

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicacion
Stayed 1 night in Jan 2024

8/10 Good

Carlos

Stayed 1 night in Jan 2024
Response from Quality Inn on 23 Mar 2024
Thank you so much for taking the time to review your recent stay with us here at the Quality Inn & Suites-Bell Gardens It's a pleasure to hear that you enjoyed your stay with us. We value your positive feedback and appreciate the review. We hope to see you again soon!

8/10 Good

Renasito

Stayed 1 night in Jan 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Cc
Stayed 1 night in Jan 2024

2/10 Terrible

Christine

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
There was no hot water for the showers, hotel smelled like Marijuana, and homeless were able to enter the building and were smoking Marijuana because every side door access was open at all times
Stayed 1 night in Jan 2024
Response from Quality on 24 Jan 2024
On behalf of the team, I sincerely apologize that we did not meet all of your expectations. We want all our guests to have clean and comfortable accommodations, and I am so sorry to learn that your experience was not as expected. Please rest assured that your feedback will be addressed with the appropriate team leader to look into and make improvements.Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and your feedback.

2/10 Terrible

Matthew

Stayed 1 night in Jan 2024

4/10 Poor

Teresa

Disliked: Cleanliness, property conditions & facilities
Stained carpets and no soap/shampoo holder in shower.
Stayed 1 night in Dec 2023
Response from Quality Inn on 24 Jan 2024
Thank you for taking your time to have a review on our Quality Inn & Suites Bell Gardens.On behalf of the team, I sincerely apologize that we did not meet all of your expectations. We want all our guests to have clean and comfortable accommodations, and I am so sorry to learn that your experience was not as expected. Please rest assured that your feedback will be addressed with the appropriate team leader to look into and make improvements.Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and your feedback.

10/10 Excellent

Jose

Travelled with family and small children
Liked: Staff & service
Stayed 2 nights in Dec 2023

8/10 Good

arturo

Travelled with partner
Lobby needs some type of repair and maintenance, carpeting needs major repair to the entire hotel.
Stayed 2 nights in Dec 2023
Response from Quality Inn on 24 Jan 2024
Thank you for taking your time to have a review on our Quality Inn & Suites Bell Gardens.On behalf of the team, I sincerely apologize that we did not meet all of your expectations. We want all our guests to have clean and comfortable accommodations, and I am so sorry to learn that your experience was not as expected. Please rest assured that your feedback will be addressed with the appropriate team leader to look into and make improvements.Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and your feedback.

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were great and they all had a smile all the time. I really appreciate everyone and how nice they all are.
Stayed 5 nights in Dec 2023

10/10 Excellent

Parin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was no hot breakfast for Vegetarians. Should keep Oats for vegetarians.
Stayed 3 nights in Dec 2023

2/10 Terrible

Raju

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Viridiana

Travelled with family
Liked: Amenities
Stayed 4 nights in Dec 2023

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 1 night in Dec 2023

10/10 Excellent

shoaib

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible and dirty!
Worst Hotel.com Hotel ever. Carpets were very old and dirty, caulking all over the bath tub and shower. Beds were comfortable, but everything was very old and dirty. Very disappointed!
Stayed 2 nights in Dec 2023

10/10 Excellent

Miguel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The carpet was nasty everything was out dated in room
Stayed 1 night in Dec 2023

10/10 Excellent

Nadeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great, room was newly remodeled clean and had all amenities such as coffee maker a fridge and a microwave heater and ac were Amazing. Staff was friendly and welcoming and room was cleaned daily which made it seem like we just arrived everyday. Would stay again and recommend.
Stayed 3 nights in Dec 2023

10/10 Excellent

Gloria

Liked: Cleanliness, amenities, property conditions & facilities
It was really nice place
Stayed 1 night in Dec 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and very clean. I was a little concerned about being right next to a nightclub, but it pretty quiet. My only complaint was the Clydesdale above us walking around on the uncarpeted floors.
Stayed 1 night in Dec 2023

6/10 Okay

E

Stayed 2 nights in Dec 2023

2/10 Terrible

Rosa

Business traveller, Travelled with partner
The hallway it really dirty
Stayed 1 night in Dec 2023
Response from Quality Inn on 24 Jan 2024
Thank you for taking your time to have a review on our Quality Inn & Suites Bell Gardens.On behalf of the team, I sincerely apologize that we did not meet all of your expectations. We want all our guests to have clean and comfortable accommodations, and I am so sorry to learn that your experience was not as expected. Please rest assured that your feedback will be addressed with the appropriate team leader to look into and make improvements.Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and your feedback.

6/10 Okay

Lilly

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Disgusting carpets. Pay a little more and stay els
The room and beds were ok. The first thing we noticed when we started walking down the hallway to get to our room how disgusting the carpets are everywhere in the building. The stairs are gross. They look like they have never been cleaned. They look grimy and covered in dirt.
Stayed 1 night in Dec 2023

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it 😀
Stayed 2 nights in Nov 2023

2/10 Terrible

luis asdrubal

Stayed 9 nights in Nov 2023

8/10 Good

ELIAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Henry

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Elizabeth

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

angela bejarano

Stayed 1 night in Aug 2023

8/10 Good

Angelica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Jason

Stayed 1 night in Oct 2023

4/10 Poor

Joselyn

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I recently stayed in this hotel 10/19-10/23 hotel is under construction so be prepared for the notice even at night, the first room i got 105 was duty and had a bad smell , one of the staff ladies change me to a remodel room but overall hotel looks disgusting specially if you're traveling with kids .

10/10 Excellent

Dolores

Stayed 2 nights in Oct 2023

2/10 Terrible

Crystal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
The pictures on the website are not with this hotel looks like. I got there and was approached by a homeless person. The area is not safe and neither is the parking lot. They have countless homeless on the premises, one was even blocking the door and I couldn't even get in. The jacuzzi is shut down and bolted. But it doesn't even mention that in the hotel information. And honestly, if this was on the outside, I didn't even want to go in and see my room. So, I sprinted for $100 more and stood at The Bicycle Casino club across the street and it's was worth every penny... I guess it's true, you get what you pay for and I would definitely not recommend this place. RUN!!
Stayed 1 night in Oct 2023

8/10 Good

Iris

Stayed 1 night in Sep 2023

4/10 Poor

EDITH

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Run-down
The hotel is run-down! Carpet is tearing down and really dirty! Walls have holes and furniture were in bad condition! Couldn’t sleep due to traffic noise! Breakfast was ok!
Stayed 1 night in Sep 2023

4/10 Poor

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was dirty, hallway carpets were nasty.
Stayed 3 nights in Sep 2023

6/10 Okay

Renasito

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Paola, Richmond

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My stay was good I just feel it needs to be remodeled the carpets and furniture are really old.
Stayed 3 nights in Sep 2023

4/10 Poor

Juan Jose

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Old carpet an smell really bad
Stayed 2 nights in Sep 2023

2/10 Terrible

Maria j

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and the hallway are very dirty. I don't recommend it and the service is very bad.
Stayed 1 night in Sep 2023