Lobby lounge

Reviews of Maison 140

3.5 out of 5
Maison 140
140 S. Lasky Drive, Beverly Hills, CA

Reviews

7.4

Good

Rating 10 - Excellent. 354 out of 1001 reviews" "
Rating 8 - Good. 252 out of 1001 reviews" "
Rating 6 - Okay. 195 out of 1001 reviews" "
Rating 4 - Poor. 111 out of 1001 reviews" "
Rating 2 - Terrible. 89 out of 1001 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff wonderful location!
Stayed 1 night in Mar 2024
Response from Customer Service on 15 Apr 2024
Gina, it's delightful to hear you found the location of Maison 140 Beverly Hills advantageous and our team members to be exceptional. We appreciate your high praise and look forward to providing another outstanding stay the next time you're in town.

10/10 Excellent

james, las vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was perfect for us! Very quaint and comfy.
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
James, it's delightful to hear that Maison 140 Beverly Hills was the ideal fit for you. We're glad that you appreciated its charming comfort. We hope to welcome you back in the future!

10/10 Excellent

Tracy L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Thanks for the perfect rating, Tracy!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Maison 140 Beverly Hills.Have a wonderful day!

2/10 Terrible

Pooyan

Disliked: Cleanliness, staff & service, property conditions & facilities
I want extra pillow but didn’t give me
Stayed 1 night in Mar 2024
Response from Customer Service on 28 Mar 2024
Pooyan, we're genuinely sorry to hear about the disappointment regarding the extra pillow request. Ensuring our guests' comfort is of utmost importance to us. It's regrettable that we fell short in this instance. We appreciate this feedback and will use it to improve our the guest experience. We hope you will consider staying with us again so we can make it right.

4/10 Poor

Ira, Ojai

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
What a very strange experience. Tiny (European-like) room. No remote control for the TV in the room but came in late so didn't bother asking for one. Place was musty- damp. Bathroom was clean with great fixtures, but furniture in general looked a bit like it was picked up at a garage sale. Receptionist was terrific and went out of her way to show me parking.
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Ira, we appreciate your detailed feedback. We're sorry to hear that certain aspects of your stay didn't meet your expectations, notably the room size and certain elements of its decor. We're glad, though, that you were pleased with the cleanliness of the bathroom and its fixtures. Our goal is to ensure our guests are comfortable and enjoy a unique experience. We're delighted to hear that our receptionist was helpful and accommodating. We hope to show you improvements upon your next visit.

2/10 Terrible

Everett

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Customer Service on 27 Mar 2024
Everett, we regret to see your rating reflecting an unsatisfactory experience. Your feedback is valuable to us as it aids our efforts to improve. We invite you to share more details about your visit, so we can direct our focus appropriately to resolve the areas of concern. We genuinely hope for another opportunity to provide a better stay.

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Dont stay here. Terrible
Response from Customer Service on 27 Mar 2024
Michelle, it's truly disappointing to hear that your recent stay did not live up to expectations. Our primary goal is to provide our guests with a wonderful experience and we sincerely regret to hear that we missed the mark during your stay. Please know your feedback has been noted and we are committed to improving. Thank you for your understanding and we hope to have the opportunity to welcome you back in the future for a better experience.

8/10 Good

Leticia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Only negative is that we had a hard time logging into the WiFi.
Stayed 2 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Leticia, thank you for choosing Maison 140 Beverly Hills and sharing your experience. We understand there were some difficulties with the WiFi connection, and we appreciate your patience. We are continually looking for ways to improve our services and your feedback is vital in this regard. Hoping to service you again on your next visit.

10/10 Excellent

Bruce, Essex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the money. Sister hotel restaurant had good food at good price (for LA)
Stayed 2 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Bruce, thank you for your positive feedback. We're delighted to hear that you found the Maison 140 Beverly Hills to offer outstanding value and that you enjoyed dining at our sister hotel's restaurant. We agree, the cuisine there is both delicious and reasonably priced! We look forward to welcoming you back.

10/10 Excellent

Maria

Stayed 3 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Maria, thank you for your wonderful rating for Maison 140 Beverly Hills. We're thrilled to know that your stay was memorable and we sincerely hope to welcome you back in the near future.

6/10 Okay

Elizabeth

Disliked: Property conditions & facilities
The staff, location and price were great but the carpet was nasty throughout the hotel and in the room and made the hotel feel run down.
Stayed 2 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Elizabeth, we appreciate you recognizing the value, location, and our dedicated team members. However, it's disheartening to hear about your encounter with the cleanliness of the property. Please know that your remarks will prompt a review of our maintenance procedures. Looking forward to another opportunity to serve you better.

6/10 Okay

Julie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Mar 2024
Julie, thank you for your rating on Expedia. We're always aiming to provide excellent experiences, so your input is valuable. We'd love to welcome you back at Maison 140 Beverly Hills, and strive to make your next stay a 5-star experience.

4/10 Poor

Scott, San mateo

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Mar 2024
Scott, it's concerning to see your rating, as it suggests your expectations were not met. We would greatly appreciate more detailed feedback in order to address any issues promptly and to continually improve the guest experience. Thank you for your time.

2/10 Terrible

soraida

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very expensive and outdated not enough towels $50 parking cost hidden fees charges
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Mar 2024
Soraida, we regret to read your stay didn't meet expectations. It's disappointing to hear about your concerns with pricing and some undisclosed charges. We're dedicated to being transparent about any associated fees to avoid such surprises. Also, we strive to offer ample amenities for guest comfort, including towels. We value your feedback for future enhancements.

4/10 Poor

mario

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
bad atitud
Stayed 5 nights in Feb 2024

10/10 Excellent

Corey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Bob D.,the bartender at the sister hotel where the pool is, is amazing! Great drinks and personality!
Stayed 1 night in Feb 2024

6/10 Okay

Jason

Travelled with family, Business traveller
Disliked: Amenities
Luckily I’ve stayed at this place before so knew what to expect but clearly Maison’s best days are behind it. The air conditioning units were grimy and outdated and the carpet in the hallways atrocious but the price was right especially for the location and it’s easy to park.
Stayed 4 nights in Jan 2024

10/10 Excellent

Kaia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, amenities
Location
Stayed 1 night in Jan 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, could use some updates.
Stayed 1 night in Jan 2024

8/10 Good

Laura

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Alevtyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Kawattie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Sharisse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 3 nights in Jan 2024

6/10 Okay

Austin

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Kun

Disliked: Cleanliness, property conditions & facilities, room comfort
Very awful hotel
Stayed there for my Christmas,the deposit takes more than 2 weeks to return my back , When I was check in the long hair guy was unfriendly I don’t like him , and the second day when I asked the receptionist for bottle of water and he said will send it to my room when he ( the chubby guy )was standing in front of my room and he touched his dick in front of me ….
Stayed 3 nights in Dec 2023

10/10 Excellent

Ward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

konthip, Reston

Travelled with family
loved the cocktail lounge. randy is the best!
Stayed 2 nights in Jan 2024

10/10 Excellent

Lior

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Kai

Liked: Cleanliness, staff & service
Cool stay. Plumbing (slow drain in shower) was an issue. Area is adjacent the Tenderloin district, but otherwise clean

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

ian

Stayed 14 nights in Dec 2023

4/10 Poor

Nina

Liked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Okay for an evening - great location
Great location but a bit rundown. Clean, hit shower and easy parking- great for one night!
Stayed 1 night in Dec 2023

4/10 Poor

Silas

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Meh. Great area but poorly designed hotel. Bathroom doesn’t have any shower bar or ways to hang towels. AC is loud and needs the filter changed. Bed is not that comfortable.
Stayed 1 night in Dec 2023

4/10 Poor

Steven

Business traveller
Disliked: Staff & service, amenities
This is a great little hotel in the middle of Beverly Hills-I've stayed often because they didn't charge for parking, so it made the hotel a real steal. Now they charge $45 per night extra for parking, which makes the price the same as something more modern and with more amenities. Additionally, the staff is beyond arrogant and sour-morning, noon and night. Not going back.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not interested
My stay was okay. I don’t think I’ll be staying there again. No air ventilation in the bathroom. Saw some mold on the bathroom window frame. Room carpet felt damp.
Stayed 1 night in Dec 2023

8/10 Good

Melanie

Stayed 1 night in Dec 2023

10/10 Excellent

Ellen

Stayed 1 night in Dec 2023

8/10 Good

Olivier

Liked: Cleanliness, staff & service
Good 3 start hotel
Stayed 1 night in Dec 2023

6/10 Okay

TOM

Liked: Staff & service
Location is great for my needs to be close to family. Front desk was accommodating for early check in so I could be ready to attend a family function. air condition/heat is an issue. There is no way to rest with the unit cutting on and off every 10 minutes. Its loud and smells musty. I turned it off the second night just to get some sleep, especially since i was traveling from another time zone.. Bathroom is super tiny and toilet paper holder is in your side and needs to be relocated. I can't imagine a big person staying in this room.
Stayed 2 nights in Dec 2023

6/10 Okay

Christian, Los Angeles

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Herach

Disliked: Property conditions & facilities
I didn't like the following... 1- hall way was sooo narrow & small. 2- The room was very small, old air-comditionjng unit, that was loud & not very good working comdition. 3- It didn't smell fresh & open, until 2 hours of windows being opened by us, but with only 4 inch opening option. 4- Only 1 small towel & 2 large ones, for 2 of us. 5- Parking was additional $45, for an open aelf parking area, without being secured nor having any type of security. It was so bad, we didnt even stay overnight, I checked out same night at 8pm. Will never stay here again, & I am beginning to lose faith in Expedia, for good...
Stayed 1 night in Dec 2023

2/10 Terrible

Masa

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Ranjit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I refreshing getaway
This stay was made more enjoyable from the amazing service of the staff. The description is not quite as it seems, the access to coffee or the espresso machine was in a sister hotel about two minutes away. The pictures on site reflected, probably a newly renovated room. The location was perfect for really anything you needed. I would stay again.
Stayed 2 nights in Nov 2023

2/10 Terrible

Annette

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked 2 nights at Maison 140. When I arrived, there were many strands of hair on the bed. I reported the unsanitary room to a late 20s, blonde, thin guy in the front desk then asked for room service. He was very hostile & said that day there was no room service. I asked if I could be moved to another room. He replied in a smirk, "I have another room, but you won't like it." I asked why & he stayed quiet. The 2 nights, I could not sleep. The vibe was very heavy & scary; I'm sure the room is haunted. By the 2nd night, I was terribly tired so I fell asleep until 6am and slept only 2 hours in the morning. Throughout the 2 nights, there was a thunder noise that got closer & closer to my room undefinitely. Then, the doorknob kept moving quickly & forcefully as if someone was trying to get inside my room. Both nights, the restroom light turned off by itself, the light from the closet flickered many times & then turned off by itself. The 2nd day, right before I fell asleep until 6am, I turned off the lamp besides my bed & woke up with the light turned on which was strange; I did not turn the light on. The 1st night, I called Expedia to let them know about my concerns & asked for a refund. Expedia contacted the front desk guy & he told Expedia that I was making it all up. The front desk guy never attempted to address my concerns. Instead, his response & mannerism made me feel very uncomfortable. I felt stressed, scared, unsafe, & exhausted during my stay. Worst motel experience!
Stayed 2 nights in Nov 2023

8/10 Good

John, Beverly Hills

Liked: Cleanliness, staff & service
Older property but not bad
Stayed 1 night in Nov 2023